scholarly journals Organisational Justice Analysis of Facility Managers’ Responses to User’s Post-Occupancy Feedback

Buildings ◽  
2021 ◽  
Vol 11 (4) ◽  
pp. 144
Author(s):  
Abiodun Olatunji Abisuga ◽  
Cynthia Changxin Wang ◽  
Riza Yosia Sunindijo
Keyword(s):  
User Satisfaction ◽  
Case Study Research ◽  
User Feedback ◽  
Facilities Management ◽  
Collaborative Relationships ◽  
Organisational Justice ◽  
Facility Manager ◽  
Research Findings ◽  
Positive Word Of Mouth

There has been growing interest in how to foster collaborative relationships between facility managers and end-users to obtain user-centred post-occupancy data for improving design and user satisfaction. Despite this attempt, there is little understanding on how facility managers respond to user feedback and its impact on user post-feedback behaviours. Drawing from theoretical insights from organisational justice, organisational response, and service quality studies and using a case study of higher education facilities in Australia, how facility managers manage user feedback to drive collaboration between facility managers and users during occupancy is explored. Various methods were used in this case study research, including document analysis, interviews, and observations. The research findings indicate that facilitation, timeliness, redress, apology and explanation, and attentiveness and efforts are applicable to facilities management (FM) services and could influence user post-feedback behaviour. Current responses to user feedback are not satisfactory, resulting in a poor relationship between facility managers and users that negates service acceptance and the engagement in a positive word-of-mouth. To foster more facility manager–user collaborative relationships in post-occupancy evaluation, and position FM as a service organisation, there is a need for improvements in current FM responses to user feedback and the effective management of user post-feedback behaviours.

Values and Significance: A case study uncovering the search for meaning among young people in Central and Eastern Europe

2008 ◽  
Vol 7 (1) ◽  
pp. 44-63
Author(s):  
Sarah Dunlop
Keyword(s):  
Young People ◽  
Eastern Europe ◽  
Central And Eastern Europe ◽  
Case Study Research ◽  
Search For Meaning ◽  
Traditional Church ◽  
Living Space ◽  
Research Findings ◽  
The Uk

This paper will present a few of the results of qualitative, case study research conducted among students in six cities in Central and Eastern Europe. It will describe the use of images in interviews and how this enabled digging beyond cultural, customary religious belief to uncover a search for ultimate meaning and spirituality. A summary of the findings regarding the emerging values of the young people and their descriptions of what is significant to them in life will be related to Savage, Collins-Mayo and Mayo's research conducted in the UK, specifically to their theories of formative and transformative spirituality and the happy midi-narrative. The tension between a young person's actual situation and their dream about their ideal life will be discussed in terms of the research findings regarding the students' use of celebrity images in their living space. The young people's values, as they emerged from the research, will be contrasted with the values and practices of churches in this region, as seen through the young people's perceptions of traditional church and as articulated by local church leaders. The paper will include a short analysis of the current religious situation in former Soviet countries in light of the finding of the research..

scholarly journals Internalisasi Nilai Budaya Madrasah sebagai Sarana Penguatan Pendidikan Karakter di MTsN 2 Banyuwangi

2021 ◽  
Vol 2 (1) ◽  
pp. 53-68
Author(s):  
Irma Agustiana ◽  
Gilang Hasbi Asshidiqi
Keyword(s):  
Qualitative Research ◽  
Character Education ◽  
Case Study Research ◽  
Research Approach ◽  
Research Subjects ◽  
Data Presentation ◽  
Teachers And Students ◽  
Collection Data ◽  
Research Findings

Education is an instrument to shape and improve human character for the better. One form of strengthening character education is through madrasa culture. This study aims to determine the application of madrasa culture at MTsN 2 Banyuwangi as a means of strengthening student character education. It was initiated by the problem of moral degradation that is happening at this time, so that madrasa culture is seen as an effort to prevent moral degradation. This study uses a qualitative research approach with case study research methods. With research subjects the head of administration, teachers, and students of MTsN 2 Banyuwangi. Data was collected by using interview, observation, and documentation techniques. The data that has been collected is then analyzed using induction techniques, namely data collection, data reduction, data presentation, and drawing conclusions to produce in-depth and comprehensive research findings. From this research, it can be seen that madrasa culture has been implemented and has become an inseparable part of MTsN 2 Banyuwangi which contributes to strengthening character education.Pendidikan merupakan instrumen untuk membentuk dan memperbaiki karakter manusia menjadi lebih baik. Salah satu bentuk dari penguatan pendidikan karakter adalah melalui budaya madrasah. Penelitian ini bertujuan untuk mengetahui penerapan budaya madrasah di MTsN 2 Banyuwangi sebagai sarana penguatan pendidikan karakter siswa. Hal itu diawali oleh permasalahan degradasi moral yang terjadi pada saat ini, sehingga budaya madrasah dipandang sebagai sebuah upaya untuk mencegah terjadinya degradasi moral. Penelitian ini menggunakan pendekatan penelitian kualitatif dengan metode penelitian studi kasus. Dengan subjek penelitian kepala tata usaha, guru, dan siswa MTsN 2 Banyuwangi. Pengumpulan data dilakukan dengan teknik wawancara, observasi, dan dokumentasi. Data yang telah terkumpul kemudian analisis dengan teknik induksi yakni pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan sehingga menghasilkan temuan penelitian mendalam dan menyeluruh. Dari penelitian ini dapat diketahui bahwa budaya madrasah telah diterapkan dan menjadi bagian yang tidak terpisahkan di MTsN 2 Banyuwangi yang turut berkontribusi dalam penguatan pendidikan karakter.

scholarly journals Dialogue Journal: Exploring Its Use to Teach Writing

2018 ◽  
Vol 5 (4) ◽  
pp. 184
Author(s):  
Christianti Tri Hapsari ◽  
Riyadi Santosa ◽  
Abdul Asib
Keyword(s):  
Language Skills ◽  
Case Study Research ◽  
Limited Time ◽  
Learning Situation ◽  
Dialogue Journal ◽  
Research Findings ◽  
The Moment ◽  
Attitude And Motivation ◽  
Positive Thought

The main objective of this research is to analyze the use of dialogue journal to teach writing. This case study research was conducted at one of senior high school in Cianjur. The research purposively sampling twenty students of grade XI. In order to collect the data, I used three techniques of data collection namely interview, observation, and document analysis.The research findings revealed that: (1) The reasons behind the implementation of dialogue journal were because the teacher wanted to give students opportunity to fulfill the need of reflection and expressing ideas while the belief relied on the standpoint to give non-threatening atmosphere for students to freely express themselves and to give opportunities for teacher to observe students’ progress and their personal background. The procedure of dialogue journal was done five up to seven minutes which involved three parts, those were greeting/ salutation, body, and closing. While, the learning situation was positive in the case of interaction, attitude, and motivation. Students’ responses were classified into open-ended responses which displayed students’ positive thought, feeling, and reaction because they had experienced many advantages in doing dialogue journal as well as silence which indicated the moment when the students reduced interaction to only center their attention in writing dialogue journal; (2) Teacher’s difficulties in doing dialogue journal were managing time to handle with students’ dialogue journal overload and responding to super active students. Whereas, students’ difficulties in doing dialogue journal were writing in limited time, finding suitable vocabulary, using correct grammar, and responding as well as giving suggestions to the questions given by the teacher; and (3) To cope with such difficulties, the teacher should manage a schedule to be able to correct students’ work and respond to the students’ questions. Furthermore, students’ difficulties in doing dialogue journal could be solved by giving more language skills input, doing peer correction, and encouraging autonomous learning.Keywords: Dialogue Journal, Use, Teach Writing. 

Pasado, presente y futuro de las lenguas originarias de México

2017 ◽  
Vol 133 (4) ◽  
Author(s):  
José Antonio Flores Farfán
Keyword(s):  
Case Study Research ◽  
Language Shift ◽  
Indigenous Languages ◽  
Yucatec Maya ◽  
Study Research ◽  
Research Findings ◽  
Institutional Contexts

AbstractThis paper sketches out a number of sociolinguistic themes regarding Mexican indigenous multilingualism, exploring a global sociolinguistic framework to understand the possibilities of continuity of Mexico’s indigenous languages and their different challenges. In pursuit of an understanding of Mexican indigenous sociolinguistic complexity a series of theoretical and methodological as well as historical and empirical traits, together with our own revitalizing efforts vis-à-vis key institutional contexts, are investigated. For this purpose, case study research findings are highlighted (e.g. Nahuatl), findings which also represent different poles of the language shift-retention continuum (e.g. Kiliwa versus Yucatec Maya).

scholarly journals Kerangka konsep penglibatan Politeknik dan industri dalam Mengaplikasikan Pembelajaran Berasaskan Kerja (PBK)

2017 ◽  
Vol 9 (1-5) ◽  
Author(s):  
Syamhanim Ismail ◽  
Mimi Mohaffyza Mohamad
Keyword(s):  
Research Question ◽  
Case Study Research ◽  
Input Process ◽  
Learning Framework ◽  
Bilateral Relations ◽  
Research Findings ◽  
Process Output ◽  
Process Work ◽  
Suitable Framework

This concept paper discusses about the conceptual framework of qualitative case study research to show the input-process-output in more detail in achieving the goal of developing a suitable framework Work-based Learning (WBL) applied at the Polytechnic and industry through of the data to be acquired in the exploration of their experience in Work-based Learning involvement in the Polytechnic and industry. The concept paper will describe in detail the processes involved in research through the input process Work-based Learning models and theories. The process also needs to go through several phases such as interview technique to answer the all the research question and also several factors that will be found throughout the study. Finally, the output of the study will be designed as a result of research findings and appropriate Work-based Learning framework will be developed. Basically framework of this study is to identify and address as well as outline the problems faced by the Polytechnic and the industry in terms of bilateral relations in strengthening relationships to train students and institutions involved in WBL.

scholarly journals Partnership Management of Fishing Vessel of Nautica Study Program (Case Study at State Vocational High School 1 Pemangkat)

2018 ◽  
Vol 3 (2) ◽  
pp. 342
Author(s):  
Tan Hero ◽  
Aswandi Aswandi ◽  
M. Chiar
Keyword(s):  
Case Study Research ◽  
Vocational High School ◽  
Fishing Vessel ◽  
Study Program ◽  
Business World ◽  
Initial Stage ◽  
Study Programs ◽  
Qualitative Descriptive ◽  
Research Findings

<p>The Nautical fishing vessel study program is the most superior study program compared to the other four (4) Study Programs. The uniqueness of Nautical fishing vessel study program is a very prominent partnership with the business world that is able to establish cooperation with companies in Asia and Europe in the form of a dual system education and graduate distribution to the world work. This study aims to clearly describe the partnership management of the Nautical Fishing Vessel Study Program in SMKN 1 Mapping formulated in several research questions with the principles of planning and implementation of management. The approach used in this research is qualitative descriptive with case study research type namely 1) Data Reduction, done by reviewing all data obtained well through the interview; 2) Display Data, namely by systematize principal information with the theme and pattern that appears to be in accordance with the conclusions of data collected will be meaningful; 3) Taking conclusions and data on the summary of information data that appears in the Display data, simple data, meaning, solid conclusions are made. The data obtained in the study is processed qualitatively based on the answers obtained by way of describing the answer in the form of conclusion. Summaries conducted to conduct analysis of research findings among other: a) Understanding of the object between the first of the SMK and second party World business / industrial world; b) mutual agreement which is the initial stage of good cooperation between the parties concerned; c) joint actions to achieve the objectives of the partnership: mutual benefit between the two parties.</p>

scholarly journals The Best Value Approach in Facility Management: A Case on Cleaning-Related Services

2018 ◽  
Vol 10 (2) ◽  
pp. 48-59
Author(s):  
Violette Krouwel
Keyword(s):  
The Netherlands ◽  
Case Study Research ◽  
Energy Sector ◽  
Facility Management ◽  
Related Services ◽  
Study Research ◽  
Best Value ◽  
Research Findings ◽  
Supplier Risk

Since Best Value was first introduced in the Netherlands in 2005 several tender procedures have been conducted following this approach, however, most documented cases have been within construction. As there is a lack of documented cases of the BVA in areas outside of construction in the Netherlands, this researches focus is to further test, explore and confirm the claims associated with the Best Value Approach and its applicability in the Facility Management (FM) industry. Using case study research, the Best Value Approach (BVA) was used to procure cleaning-related services for the Facility Management department of an organization in the energy sector. The research findings confirmed the applicability of the BVA in the FM industry through the successful identification of an FM expert supplier as the best value for the lowest cost. The results additionally confirmed the BVA to being more efficient, improve supplier risk migration measures and give a clearer view of the accepted project scope.

scholarly journals EFFECT OF INITIAL LOAN APPRAISAL ON THE NON-PERFORMING LOANS IN AGRICULTURAL FINANCE INSTITUTIONS

2017 ◽  
Vol 2 (4) ◽  
pp. 1
Author(s):  
Kizito Wekesa Barasa ◽  
Dr. Reuben Njuguna
Keyword(s):  
Financial Management ◽  
Sampling Method ◽  
Case Study Research ◽  
Loan Portfolio ◽  
Design Data ◽  
Agricultural Finance ◽  
Research Findings ◽  
Debt Collection ◽  
Lending Institutions

Purpose: In the recent past Agricultural Finance Corporation has experienced huge non-performing loan portfolio. This has been to the tune of 5 billion comprising of 2500 clients. The purpose of this study was therefore to establish the contributors of non-performing loan to agricultural finance institution. The study sought to determine the effect of initial loan appraisal, the extent to which loanees’ level of financial management skill affect NPL, and effect of credit policies and loan recovery strategies on nonperformance of loans at AFC.Methodology: The study adopted a case study research design. Data was collected by using questionnaires administered by the researcher. The research targeted a single unit AFC. A total of 4 heads of department from credit, debt collection and recovery, Finance and Audit were targeted to respond to the questionnaire. The selection of the 4 heads was based on purposive sampling method. In addition 36 credit officers and 16 branch managers were selected using stratified and random sampling method as respondent to the study. This gave a total of 54 respondents. The data was analyzed using descriptive statistics utilizing SPSS.Results: The research findings showed that there was a significant positive relationship between loan appraisal and ratio of non-performing loan to total advances. This implies that as the process of loan appraisal is improved and done properly, the loan performance also improves similarly. Therefore, if initial loan appraisal is not done properly it will lead to more non-performing loanUnique contribution to theory, practice and policy: The study recommends that AFC top management should create a working relationship with other lending institutions to ensure that farmers do not abuse the well-kept farming financial records to acquire more loans from the other financial institutions whose recovery could create huge NPL on the part of AFC loans advanced to them.

scholarly journals Building a Supportive Culture for Sustained Organisational Learning in Public Sectors

2014 ◽  
pp. 118-134 ◽  
Author(s):  
Sepani Senaratne ◽  
Michele Florencia Victoria
Keyword(s):  
Case Study Research ◽  
Organisational Culture ◽  
Organisational Learning ◽  
Learning Culture ◽  
Easy Task ◽  
Study Research ◽  
Supportive Culture ◽  
Research Findings ◽  
Public Sectors

The purpose of this chapter is to provide an approach to build a supportive organisational culture for sustained organisational learning in public sectors. Changing culture is not an easy task. It involves an in-depth understanding about culture and its relationship with organisational learning. First, this chapter provides a brief introduction to organisational learning, organisational culture, and their relationship. Then, characteristics and attributes of a learning culture are identified. Finally, using case study research findings of a public sector construction organisation operating in Sri Lanka, an approach is presented in this chapter on how to identify present culture of the organisation and change it to a learning culture.

scholarly journals Enhancing Software Evolution Requirements Engineering Based on User Feedback

2020 ◽  
Vol 13 (3) ◽  
pp. 16
Author(s):  
M.Redwan aljannan ◽  
Manal A. Ismail ◽  
Akram Salah
Keyword(s):  
User Satisfaction ◽  
Software Evolution ◽  
User Feedback ◽  
Internet Portal ◽  
User Context ◽  
Novel Approach ◽  
Context Data ◽  
Online Feedback ◽  
Analytical Approaches

End-user feedback has an essential role in the requirement&rsquo;s identification, prioritization, and management of the software evolution process. Several approaches are proposed for utilizing user-pushed feedback collected from social media, forums, and review systems. The collected feedback via the online channels contains a variety of information. Thus, the researchers proposed analytical approaches to classify feedback according to the data it holds. Still, recent results indicate that no single classifier works best for all feedback types and information sources. Also, online feedback does not have a direct mapping to the requirements, and it does not contain user context data. This causes wasting in developers&rsquo; effort in understanding and analyzing feedback. On the other hand, online feedback cannot be used to explore user satisfaction and acceptance of the implemented and planned requirements. Likewise, the developer cannot collect feedback from a specific segment of the users. To overcome the deficiency of online feedback, this paper proposes a novel approach that utilizes pulling feedback from users while using the software. The proposed approach consists of a model and process for structuring feedback requests, linking feedback to the requirements, embedding feedback with the user context information, specifying the target audience for the feedback request, analyzing collected feedback depending on predefined interpretation rules, which provide insights that support developers in release planning. The feedback request model and process are implemented by a tool called FeatureEcho which was evaluated in a software company by conducting a case study for upgrading a governmental internet portal. The results indicate that FeatureEcho is a valuable step towards increasing the understanding of the end-users needs which supports the decision-making procedure of software evolution.

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