scholarly journals Digital Customer Experience Mapping in Russian Premium Banking

Economies ◽  
2021 ◽  
Vol 9 (3) ◽  
pp. 108
Author(s):  
Galina Timokhina ◽  
Lyubov Prokopova ◽  
Yuri Gribanov ◽  
Stanislav Zaitsev ◽  
Natalia Ivashkova ◽  
...  
Keyword(s):  
Customer Experience ◽  
Performance Comparison ◽  
New Approach ◽  
Theoretical Contribution ◽  
Digital Customer Experience ◽  
Mystery Shopping ◽  
Definition Of ◽  
Mystery Shoppers ◽  
Depth Interviews ◽  
Conceptual Research

The purpose of this study is to identify, in an era of extensive digitalization, the major opportunities and threats that influence the experiences of digital premium banking customers at key stages of their banking interactions. This study’s conceptual research model combines the content of online questionnaires, completed by a representative sample of 3629 customers, in-depth interviews with heads of premium banking departments, and an audit of customer experiences conducted via Mystery Shopping in 13 Russian banks. The authors formulate four research hypotheses, substantiated by the empirical data and highlight key barriers preventing premium banks from effective digital interactions with their customers. Key opportunities for improving customer experiences are also identified. The theoretical contribution of the research includes the adaptation of an axiological approach to studying digital customers in premium banking. Practical contributions include the Premium Digital Customer Experience Map, designed by the authors as a ready-made tool for planning and improving premium banking services and a tool for performance comparison between competing banks. This study also discusses the authors’ definition of a “digital customer”. It presents a new approach to the Mystery Shopping methodology, including the recruitment of Mystery Shoppers following the three premium banking customer portraits: “saver”, “spender”, and “saver–spender”.

scholarly journals Towards a Definition of Virtual Community

2019 ◽  
Vol 38 (74) ◽  
Author(s):  
Stefano Agostini ◽  
Peter Mechant
Keyword(s):  
Virtual Communities ◽  
Virtual Community ◽  
New Approach ◽  
Empirical Level ◽  
Empirical Perspective ◽  
Common Interests ◽  
Research Questions ◽  
Definition Of ◽  
Depth Interviews ◽  
Desk Research

Online, communities of people aggregate, sharing common interests, ideas, and feelings over the Internet. In this article we focus on the concept of so-called virtual communities (VCs) from a theoretical and empirical perspective. We want to provide a definition from desk research which can be useful on the theoretical and the empirical level. Moreover, we compare it with the definition that emerges from the interviews, which is typical from the qualitative approach perspective. Research questions (RQs) are: (1) How can a VC be defined? and (2) How is a VC defined by its users? We used Porter’s typology of VCs to select four case studies and conducted 49 in-depth interviews with their members. Our study points to the applicability and usefulness of Porter's typology of virtual communities and suggests a new approach for defining the concept VC.

Pedagang Kaki Lima, Profil Entrepreneurship Sejati, Pelaku Ekonomi Kerakyatan, Ciptakan Jiwa Kewirausahaan Mandiri

2019 ◽  
Vol 20 (1) ◽  
pp. 30-35
Author(s):  
Agus Prasetya
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Data Display ◽  
Job Seekers ◽  
Street Vendor ◽  
Street Vendors ◽  
The Social ◽  
Collection Data ◽  
Definition Of ◽  
Depth Interviews

This article is motivated by the fact that the existence of the Street Vendor (PKL) profession is a manifestation of the difficulty of work and the lack of jobs. The scarcity of employment due to the consideration of the number of jobs with unbalanced workforce, economically this has an impact on the number of street vendors (PKL) exploding ... The purpose of being a street vendor is, as a livelihood, making a living, looking for a bite of rice for family, because of the lack of employment, this caused the number of traders to increase. The scarcity of jobs, causes informal sector migration job seekers to create an independent spirit, entrepreneurship, entrepreneurship, with capital, managed by traders who are true populist economic actors. The problems in street vendors are: (1) how to organize, regulate, empower street vendors in the cities (2) how to foster, educate street vendors, and (3) how to help, find capital for street vendors (4) ) how to describe grief as a Five-Foot Trader. This paper aims to find a solution to the problem of street vendors, so that cases of conflict, cases of disputes, clashes of street vendors with Satpol PP can be avoided. For this reason, the following solutions must be sought: (1) understanding the causes of the explosions of street vendors (2) understanding the problems of street vendors. (3) what is the solution to solving street vendors in big cities. (4) describe Street Vendors as actors of the people's economy. This article is qualitative research, the social paradigm is the definition of social, the method of retrieving observational data, in-depth interviews, documentation. Data analysis uses Interactive Miles and Huberman theory, with stages, Collection Data, Display Data, Data Reduction and Vervying or conclusions.

Seeing, imagined, and lived

2020 ◽  
Vol 3 (2) ◽  
Author(s):  
Anandi Silva Knuppel
Keyword(s):  
Sensory Experience ◽  
Religious Practices ◽  
Daily Lives ◽  
New Approach ◽  
Theories Of Practice ◽  
Sources Of Authority ◽  
Definition Of

Scholarship on Hindu traditions and practices proposes the practice of darshan as fundamental to Hindu traditions, particularly in temple worship, observing that devotees seek out images of deities primarily to see them and “receive” their darshan. These works typically gloss the definition of darshan with a sentence or two about seeing, exchanging glances, and/or receiving blessings. In this paper, I focus on the ways in which darshan is ideally imagined in conjunction with other bodily sensory practices through sources of authority, such as texts and senior devotees, to create a specific sensory experience and expectation in the transnational Gaudiya Vaishnava community. I then look to the lived realitiesof darshan in this tradition, specifically how devotees negotiate the structures created through sources of authority in their daily lives. Through this juxtaposition of idealized and lived darshan, I argue that we need a new approach towards theories of practice to take into account the complexities of darshanic moments in this and other religious practices.

Empowering Women Entrepreneurs Through Microfinance - A Case of Rural Bangladesh

2017 ◽  
Vol 3 (2) ◽  
pp. 7
Author(s):  
Saida Parvin
Keyword(s):  
Women's Empowerment ◽  
Assessment Tools ◽  
Women’S Empowerment ◽  
Case Study Method ◽  
Policy Makers ◽  
Theoretical Contribution ◽  
Donor Agencies ◽  
Definition Of ◽  
The Impact

Women’s empowerment has been at the centre of research focus for many decades. Extant literature examined the process, outcome and various challenges. Some claimed substantial success, while others contradicted with evidence of failure. But the success remains a matter of debate due to lack of empirical evidence of actual empowerment of women around the world. The current study aimed to address this gap by taking a case study method. The study critically evaluates 20 cases carefully sampled to include representatives from the entire country of Bangladesh. The study demonstrates popular beliefs about microfinance often misguide even the borrowers and they start living in a fabricated feeling of empowerment, facing real challenges to achieve true empowerment in their lives. The impact of this finding is twofold; firstly there is a theoretical contribution, where the definition of women’s empowerment is proposed to be revisited considering findings from these cases. And lastly, the policy makers at governmental and non-governmental organisations, and multinational donor agencies need to revise their assessment tools for funding.

Coercive Persuasion As a Specific Type of Violence in Criminal Law

2020 ◽  
Vol 1 (1) ◽  
pp. 61-72
Author(s):  
Carlos Bardavío Antón
Keyword(s):  
Criminal Law ◽  
Comparative Law ◽  
Third Parties ◽  
Physical Injury ◽  
Comprehensive Understanding ◽  
Legal Doctrine ◽  
New Approach ◽  
Freedom Of Will ◽  
Definition Of ◽  
Regulatory Problems

The field of cults, and that of destructive or coercive cults in particular, has received little attention from the perspective of criminal law doctrine. Supporters of such groups often claim to be victims of a violation related to freedom of will. In this article, I consider various methodologies and manipulation techniques used by such groups and suggest that comparative law, criminal definitions, and regulatory problems provide the basis for a more comprehensive understanding of criminal phenomenology that includes these concerns: the loss of freedom through coercive persuasion, and thus being the victim of a crime, or through becoming an instrument for the commission of crimes ordered by third parties. Research shows that the conventional definition of crime against freedom of will and physical injury is inadequate. I posit that a new approach to legal doctrine and criminal classification is required to fight against new crime phenomenology. I propose a criminal classification aimed at considering coercive persuasion as a crime, and a definition for the criminalization of certain organizations that engage in willful misconduct or reckless conduct.

scholarly journals Bullying at work: A comprehensive definition and consequences based on an empirical study

2011 ◽  
Vol 1 (1) ◽  
pp. 80 ◽  
Author(s):  
Ambreen Anjum ◽  
Kausar Yasmeen ◽  
Kashifa Yasmeen
Keyword(s):  
Empirical Study ◽  
Workplace Bullying ◽  
Negative Behaviors ◽  
Work Tasks ◽  
Definition Of ◽  
Depth Interviews

This paper determines a comprehensive definition of workplace bullying and explores its job-related consequences. In the present study multi- methods approach was used which consist of questionnaire and in depth interviews. Interview was used in order to investigate perception and experience of workplace bullying and questionnaire to explore the consequences of workplace bullying. Results show bullying  involves negative behaviors e.g. harassing, socially excluding someone and/or negatively effecting someone’s work tasks ,which occurs frequently and continues for period of time and victim is not only unable to control these acts but also suffer in severe health and job related consequences.

“(Not) forever talk”: restaurant employees managing occupational stigma consciousness

2018 ◽  
Vol 13 (4) ◽  
pp. 384-402 ◽  
Author(s):  
Amanda Michiko Shigihara
Keyword(s):  
Food Service ◽  
Identity Work ◽  
Stigma Consciousness ◽  
Content Type ◽  
Theoretical Contribution ◽  
Work Related ◽  
Future Selves ◽  
Restaurant Employees ◽  
Research Findings ◽  
Depth Interviews

PurposeThe purpose of this paper is to examine restaurant employees’ engagement in identity work to manage occupational stigma consciousness.Design/methodology/approachResearch methods included ethnographic fieldwork and in-depth interviews.FindingsWidespread societal stigma attached to food service work disturbed participants’ sense of coherence. Therefore, they undertook harmonizing their present and envisioned selves with “forever talk,” a form of identity work whereby people discursively construct desired, favorable and positive identities and self-concepts by discussing what they view themselves engaged and not engaged in forever. Participants employed three forever talk strategies: conceptualizing work durations, framing legitimate careers and managing feelings about employment. Consequently, their talk simultaneously resisted and reproduced restaurant work stigmatization. Findings elucidated occupational stigma consciousness, ambivalence about jobs considered “bad,” “dirty” and “not real,” discursive tools for negotiating laudable identities, and costs of equivocal work appraisals.Originality/valueThis study provides a valuable conceptual and theoretical contribution by developing a more comprehensive understanding of occupational stigma consciousness. Moreover, an identity work framework helps explain how and why people shape identities congruent with and supportive of self-concepts. Forever talk operates as a temporal “protect and preserve” reconciliation tool whereby people are able to construct positive self-concepts while holding marginalized, stereotyped and stigmatized jobs. This paper offers a unique empirical case of the ways in which people talk about possible future selves when their employment runs counter to professions normatively evaluated as esteemed and lifelong. Notably, research findings are germane for analyzing any identities (work and non-work related) that pose incoherence between extant and desired selves.

scholarly journals A Reconsideration on the Theory of Beauty: Previous Views and a New Approach Following Maslow's Theory (Part II)

2021 ◽  
Author(s):  
Iulia-Adina Lehene
Keyword(s):  
Nineteenth Century ◽  
Urban Planning ◽  
Civil Engineering ◽  
Philosophical Perspective ◽  
New Approach ◽  
Human Motivation ◽  
Definition Of ◽  
Concept Of Beauty

This paper is the second part of a work that aims to rethink the concept of beauty as close as possible to its essence and in a way that integrates the science of aesthetics with the field of construction. Within other theoretical and practical works, this study may be further used to physically reflect the definition of beauty in areas such as architecture, civil engineering or urban planning and support professionals in designing and building beautiful objects and constructions. However, it has to be added that the assumption that there must be a particular original aspect related to beauty that leads a human-made object to success, needs to be further identified. The approach to the concept of beauty is through a general philosophical perspective and partially through the areas mentioned above.The second part of the study includes the synthesised guidance provided by Monroe Beardsley through the theories on beauty from the nineteenth century until today. In addition, it comprises the scheme of concepts that characterised the beautiful in this time, including the lines that guided its study, previous ideas that support our later views on presented theory, and a brief exposition of Maslow's theory of human motivation followed by our theory on beauty and the conclusions.

scholarly journals Elephant Herding Optimization for Energy-Based Localization

2018 ◽  
Author(s):  
Sérgio Correia ◽  
Marko Beko ◽  
Luís Cruz ◽  
Slavisa Tomic
Keyword(s):  
Source Localization ◽  
Wireless Sensors ◽  
Performance Comparison ◽  
Sensor Nodes ◽  
Convex Relaxations ◽  
Noisy Environments ◽  
New Approach ◽  
Metaheuristic Methods ◽  
Simulation Results ◽  
First Time

This work addresses the energy-based source localization problem in wireless sensors networks. Instead of circumventing the maximum likelihood (ML) problem by applying convex relaxations and approximations (like all existing approaches do), we here tackle it directly by the use of metaheuristics. To the best of our knowledge, this is the first time that metaheuristics is applied to this type of problems. More specifically an elephant herding optimization (EHO) algorithm is applied. Through extensive simulations, the key parameters of the EHO algorithm are optimized such that they match the energy decay model between two sensor nodes. A detailed analysis of the computational complexity is presented, as well as performance comparison between the proposed algorithm and existing non-metaheuristic ones. Simulation results show that the new approach significantly outperforms the existing solutions in noisy environments, encouraging further improvement and testing of metaheuristic methods.

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