scholarly journals Measurement Development for Tourism Destination Business Environment and Competitive Advantages

2020 ◽  
Vol 12 (20) ◽  
pp. 8587 ◽  
Author(s):  
Hoon-Ku Sul ◽  
Xiaoting Chi ◽  
Heesup Han
Keyword(s):  
Measurement Model ◽  
Business Environment ◽  
Tourism Industry ◽  
Measurement Development ◽  
Competitive Advantages ◽  
Tourism Destination ◽  
Goods And Services ◽  
Tourism Sector ◽  
Conventional Literature ◽  
Local Acceptance

This study attempts to develop a measurement model of competitiveness utilized in the tourism sector, which appears to be fundamentally different in nature from traditional goods and services. Tourism destination competitiveness reflecting the generic characteristics should be considered diversified to notice the distinctive perspective between the business environment and competitive advantages. Criticism of some prior conventional literature stems from the lack of a rigorous process to find the structure and attributes of the measurement items for a destination’s business environment and competitive advantages. The available theoretical framework and measures containing the destination business environment and competitive advantages warrant further investigation. The vital dimensions of the destination business environment (i.e., dynamism, hostility, turbulence, investment, information technology, and governance) and destination competitive advantages (i.e., defensiveness, local acceptance, accessibility, reasonability, uniqueness, supportiveness, and image sustainability) were successfully identified through quantitative and empirical analysis, which could provide a significant basis for managerial and policy decisions in the tourism industry.

scholarly journals CUSTOMER PERCEPTION ON SERVICE QUALITY TOWARDS TOURISM CUSTOMER SATISFACTION IN MALAYSIAN MARINE TOURISM SECTOR

2021 ◽  
Vol 37 (3) ◽  
pp. 792-799
Author(s):  
Mohammad Arije ULFY ◽  
◽  
Md Suliman HOSSIN ◽  
Md Wasiul KARIM ◽  
Fatin Husna Binti SUIB ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Model ◽  
Measurement Model ◽  
Tourism Industry ◽  
Partial Least Square ◽  
Least Square ◽  
Marine Tourism ◽  
Tourism Sector

Marine based tourism has emerged as a subject of concern in the area of ocean and coastal management. Today, demand for marine tourism has increased dramatically and is highlighted as one of the new horizons and fastest-growing sectors in the world’s tourism industry. Malaysia is indeed one of the countries with the most beautiful and diversified marine life. The fundamental purpose of this study is to examine the satisfaction of tourists towards the service quality of marine tourism in Malaysia. The development of the research framework is based on the SERVQUAL model. A total of 300 responses were received from the Klang Valley area of Malaysia. For the purpose of processing and analyzing the data, Partial Least Square (PLS-SEM) method was employed. By applying a two-step approach, the study assesses the measurement model and the structural model. Findings from the survey reveal that assurance, tangibility, empathy, reliability, and responsiveness have a significant positive relationship with customer satisfaction thus these factors describe the customer satisfaction adequately. This study would enable policymakers and tourism companies to develop policies to improve customer satisfaction by increasing the quality of service.

Malaysian Islamic medical tourism market: a SWOT analysis

2017 ◽  
Vol 8 (3) ◽  
pp. 444-460 ◽  
Author(s):  
Suhana Mohezar ◽  
Sedigheh Moghavvemi ◽  
Suhaiza Zailani
Keyword(s):  
Design Methodology ◽  
Swot Analysis ◽  
Medical Tourism ◽  
Business Environment ◽  
Tourism Industry ◽  
Structured Interviews ◽  
Content Type ◽  
Hospital Managers ◽  
Tourism Sector ◽  
Practical Implications

Purpose This paper aims to examine challenges and prospects of the Malaysian Islamic medical tourism sector and suggests strategies to leverage the strengths and opportunities as well as overcome the weaknesses and threats. Design/methodology/approach A series of semi-structured interviews were conducted with the Islamic hospital managers. Information collected was transcribed and content analysis was used to group the variables into the four SWOT categories. Findings The SWOT analysis identified several strengths (e.g. great hospitality, country’s characteristics and development of Islamic compliant hospital), weaknesses (e.g. low international certifications), opportunities (e.g. growing Muslim populations, Sept 11 incidence) and threats (e.g. competition from major medical tourism market and non-uniformity of Islamic medical tourism standards). Research limitations/implications This paper could provide understanding of the sector and fundamental on the Islamic medical tourism market. Yet the SWOT analysis does not indicate how to achieve competitive advantage and result may become obsolete, with the dynamic environments. Practical implications This paper could serve as a guideline for the industry stakeholders to have better understanding in their business environment. Originality/value This paper is the first of its kind to integrate SWOT analysis and Islamic medical tourism industry. Hence, the findings could broaden knowledge on Islamic medical tourism industry and facilitate firms in tapping the growing market.

Modelling the factors affecting Indian medical tourism sector using interpretive structural modeling

2018 ◽  
Vol 25 (5) ◽  
pp. 1461-1479 ◽  
Author(s):  
Vineet Jain ◽  
Puneeta Ajmera
Keyword(s):  
Medical Tourism ◽  
Structural Modeling ◽  
Healthcare Services ◽  
Tourism Industry ◽  
Medical Procedures ◽  
Tourism Destination ◽  
Interpretive Structural Modeling ◽  
Content Type ◽  
Indian Medical ◽  
Tourism Sector

Purpose Medical tourism encourages the traveling of patients, expert healthcare professionals and promotes cross-border trade in healthcare services. The Indian medical tourism sector is facing new challenges as well as certain ethical and legal issues because of continuous market changes and patient’s requirements while at the same time advancements in current health services have also been observed. It is therefore very important to understand and address the issues of the medical tourists. The purpose of this paper is to evaluate the important factors which can make India an affordable medical tourism destination. Design/methodology/approach In this paper, the factors influencing Indian medical tourism sector have been explored by conducting literature review, they are ranked according to the results of a questionnaire-based survey and further analyzed by using the interpretive structural modeling (ISM) approach. The mutual relationships between these factors were identified to develop an ISM model so as to find out the important factors which can make India an affordable place for medical tourism. Findings The results of the survey and the model show that cost of medical procedures, facilitation, and care, the infrastructure of Indian hospitals, clinical excellence and the competence of doctors and staff are the top level factors. Practical implications It is very important to address the concerns of the patients coming to a developing country like India for availing medical services. This research has evaluated the important factors which can make India an affordable medical tourism destination. Originality/value This research assesses the effects of globalization on delivery of healthcare services in India by conducting critical analysis of the medical tourism industry by collecting original data from the international patients coming to India for different types of medical procedures so that a comprehensive model can be prepared which will help the hospitals and policymakers to improve the processes related to medical tourism.

scholarly journals International Host Communities: A Positioning Platform for Zimbabwe Tourism Brand

2015 ◽  
Vol 3 (2) ◽  
pp. 70
Author(s):  
Farai Chigora ◽  
Promise Zvavahera
Keyword(s):  
Mixed Methods Research ◽  
Quantitative Research ◽  
Tourism Industry ◽  
Brand Performance ◽  
Tourism Destination ◽  
Senior Managers ◽  
Qualitative Approaches ◽  
Depth Interview ◽  
Qualitative Technique ◽  
Local Acceptance

The study investigated the strength of showcasing Zimbabwe tourism destination offerings at international platforms to its tourism brand performance. This was mainly based on the fact that the Zimbabwe tourism destination authorities are investing more in selling the country’s tourism brand at international platforms but not gaining a huge mileage in positioning the brand. The study employed a mixed methods research design combing both quantitative and qualitative approaches in extracting data from respondents. An in-depth interview was employed first as a qualitative technique in order to find the most common showcasing platforms from Zimbabwe tourism brand. This was done to senior managers and experts in the Zimbabwe tourism industry. Their responses revealed the platforms as carnivals, road shows, indabas, regional magazines and international interactive websites. A quantitative research was therefore done using survey questionnaires that were distributed to foreigners and local in order to assess the most dominant platform for positioning Zimbabwe’s tourism brand. The results show that indabas are the most effective platforms to brand Zimbabwe tourism brand. This is followed by international interactive websites and regional magazines. The research recommended that internationlising brand showcasing does not yield more on its own. There is a need to start with intensive local acceptance then go regional and international.

scholarly journals Barriers to adopting e-commerce with small to mid-sized enterprises-SMEs in developed countries: an exploratory study in Australia

2018 ◽  
Vol 8 (2) ◽  
pp. 43-54
Author(s):  
Shakir Karim ◽  
Ergun Gide
Keyword(s):  
Banking Sector ◽  
Developed Countries ◽  
Business Environment ◽  
Competitive Advantages ◽  
Journal Articles ◽  
Academic Journal ◽  
Goods And Services ◽  
Reliable Assessment ◽  
Challenges And Opportunities ◽  
Future Challenges

Abstract   This paper analyses the challenges and opportunities of E-banking in Bangladesh. It also discusses the success of E-banking in Small to Midsized Enterprise-SMEs of Bangladesh and gives a reliable assessment of Bangladesh’s present E-banking infrastructure and its future organizational structure. This paper mainly has used secondary research data and methods to provide a broad investigation of E-banking in Bangladesh, how to overcome the hurdles in SMEs of Bangladesh necessary for SMEs to help facilitate E-banking adoption. The research is subject to academic journal articles, project reports, media articles, corporation based documents and other appropriate information. This paper also analyses the data that was collected from Bangladeshi government and non-government organisations and banking sector. It gathers answers from E-commerce experts, IT students and academics as the respondents’ through interview on the basis of questionnaires which were prepared for this study purpose. Data was also collected by using interviews from Bangladesh E-banking based organizations that are offering their goods and services on electronic channels and professionals involved with E-banking related activities.  The study found that E-banking is steadily transforming the way businesses to be conducted and changing the business environment in Bangladesh. E-banking can provide speedier, faster and reliable services to the customers for which they are relatively happy. E-banking services not only can develop new competitive advantages, it can improve its relationships with customers. As a developing country, Bangladesh is not fully known about E-banking sector. As a result this paper also overviews the issues associated with E-banking e.g. cybercrime and try to explore the future challenges and prospects in Bangladesh. This paper also compares the local E-banking sites with worldwide brand E-banking sites to make an effective solution of Bangladesh’s E-banking.

scholarly journals STUDY OF THE COMPETITIVENESS OF UKRAINE IN THE EUROPEAN MARKET OF TOURIST SERVICES

2019 ◽  
pp. 112-120
Author(s):  
Svitlana Polkovnychenko ◽  
Alyona Murai
Keyword(s):  
Foreign Trade ◽  
Tourism Industry ◽  
European Market ◽  
Competitive Advantages ◽  
Travel And Tourism ◽  
Tourism Sector ◽  
Infrastructure Improvement ◽  
Competitiveness Index

The article highlights the main approaches to assessment of a country’s competitiveness in tourism sector. The assessment of Ukraine’s competitiveness in the European market of tourist services is made using the indicators of the Travel and Tourism Competitiveness Index, the Registered Competitive Advantages ratio and the Ratio of Relative Foreign Trade Advantage of the tourism industry, its strengths and weaknesses are identified. The ways of increasing the competitiveness of Ukraine in the process of ensuring its integration into the European tourism market are substantiated, which include improvement of infrastructure, improvement of regulatory, marketing, investment, staffing support, etc.

scholarly journals The Challenges of Microentrepreneurship Tourism as a New Tourism Destination in Surabaya

2020 ◽  
Vol 4 (2) ◽  
pp. 116
Author(s):  
Dian Yulie Reindrawati
Keyword(s):  
Research Method ◽  
Tourism Industry ◽  
Tourism Destination ◽  
Street Vendors ◽  
Mangrove Area ◽  
Tourism Sector ◽  
New Business ◽  
Descriptive Approach ◽  
Tourism Destinations ◽  
The Government

This research is conducted due to the existence of new tourism destinations in Surabaya, such as Taman Cahaya, Taman Harmoni and Mangrove Gunung Anyar. The existence of the tourism destinations above gives positive impacts on the community to participate in providing the tourism industry through tourism microentrepreneurship. The objective of this research is to explore the challenges from microentrepreneurship in running the business as a new tourism destination. The method used in this research is qualitative research method with descriptive approach. According to the research results, it is concluded that a new tourism is able to create new opportunities to the community to start a new business with the ideas that the development of tourism will result to more visitors and more money spent by them in the tourism destination. This shows that tourism sector is able to increase the opportunities in starting and developing their own business. The challenges in running microentrepreneurship in tourism areas are influenced by various factors, such as lack of awareness in learning and developing the knowledge with regards to the current business and the business products have not been partnering with online transportation companies in their products development. In Mangrove area, the management of the business vendors seems not well-managed as it can be seen from the absence of food corner and stalls, instead, street vendors are dominating the area. This issue is caused by the lack of financial as well as service supports both from the government and private sectors. The tourism development is considered as the best solution in the tourism area in order to accommodate the tourist needs. As a result, more tourists will visit the area and it will enable the community around the area to increase their economic level. The supports from government and private sectors are also needed to educate microentrepreneurship in developing and promote their products widely.

scholarly journals Performance evaluation of an insurance company using an integrated Balanced Scorecard (BSC) and Best-Worst Method (BWM)

2020 ◽  
Vol 4 (1) ◽  
pp. 33-50
Author(s):  
Rishi Dwivedi ◽  
◽  
Kanika Prasad ◽  
Nabankur Mandal ◽  
Shweta Singh ◽  
...  
Keyword(s):  
Organizational Performance ◽  
Balanced Scorecard ◽  
Measurement Model ◽  
Business Environment ◽  
Decision Makers ◽  
Insurance Company ◽  
Competitive Advantages ◽  
The Balanced Scorecard ◽  
First Time ◽  
Best Worst Method

Recent economy and financial business environment is undergoing a quick and accelerating revolution and paradigm shift, resulting in growing uncertainty and complexity. Therefore, the need for an all-inclusive and far-reaching performance measurement model is universally felt as it can provide management-oriented information and act as a supporting tool in developing, inspecting, and interpreting policy-making strategies of an enterprise to achieve competitive advantages. Hence, this paper proposes an application of the balanced scorecard (BSC) model in an insurance organization for coordinating and regulating its corporate vision, mission, and strategy with organizational performance through the interrelation of different layers of business perspectives. In the next stage, a framework to unify both BSC and best-worst method (BWM) models is implemented for the very first time in the insurance domain to assess its performance over two-time periods. The integrated BSC-BWM model can help managers and decision-makers to figure out and interpret competing strength of the said enterprise and consecutively expedite inefficient and compelling decision making. Nevertheless, this integrated model is embraced and selected for a certain categorical business and there is enough future scope for its application to distinct industries.

scholarly journals Determinants of Enterprise Performance in Uganda’s Tourism Sector: Does Gender Matter?

2021 ◽  
Vol 16 (10) ◽  
pp. 63
Author(s):  
John Mutenyo ◽  
Margaret Banga ◽  
John Bbale Mayanja ◽  
Rose Nakimu ◽  
Ruth Nsibirano ◽  
...  
Keyword(s):  
Business Environment ◽  
Tourism Industry ◽  
Easy Access ◽  
Enterprise Performance ◽  
Firm Characteristics ◽  
Tourist Attractions ◽  
Initial Capital ◽  
Access To Credit ◽  
Tourism Sector ◽  
The Relationship

The paper looks at the relationship between the performance of small and medium-sized enterprises (SMEs) in the tourism sector of Uganda and firm characteristics and business environment. Data were gathered after administering questionnaires to 1690 SMEs located around tourist attractions throughout the country in 2018. The study uses quantile regression to analyze the determinants of firm performance. The findings indicate that entrepreneur/managers education, business experience, initial capital, business registration and age of the owner are important in explaining enterprise performance. We also find that male managed enterprises outperform those managed by female. The study suggests that providing easy access to credit for initial capital and easing the business registration process and training entrepreneurs/managers will increase performance of SMEs in the tourism industry.

scholarly journals Quantitative Assessment of Primorsky Krai Fishery Cluster Competitiveness Factors on the Basis of the Porter Model Transformation

2018 ◽  
pp. 350-357
Keyword(s):  
Russian Federation ◽  
Quantitative Assessment ◽  
Import Substitution ◽  
Business Environment ◽  
Industrial Clusters ◽  
Fishing Industry ◽  
Competitive Advantages ◽  
Primorsky Krai ◽  
Goods And Services ◽  
Questionnaire Method

The goals of Russian Federation state program "The development of fishery complex" # 314 approved by RF Government Decree on April 15, 2014 # 314, include the transition to an innovative type of industrial production the provision of global competitiveness for goods and services produced by the Russian fishery complex. However, a number of problems that exist in the fishing industry of Russian Federation hinder the achievement of the set tasks: the deterioration of the basic production assets, the shortage of efficient cooling capacities for storage, a high level of raw and shadow exports, an unfavorable financial situation for industrial organizations, and an imperfect regulatory and legislative base. These circumstances necessitate the resumption of integration processes, the search for new interaction forms and methods in the fishing industry. The aim of the study, the results of which are reflected in the article, is a quantitative assessment of the factors which contribute to and impede the development of the fishing industry cluster in Primorsky Krai on the basis of the technique application previously developed by the authors. The theoretical basis of the study is the model of M. Porter’s national competitive advantages "rhombus", the critical analysis of which allowed the authors to propose the division of production factors into basic resource and infrastructural ones, which is especially important for the Russian business environment. This transformation served as the basis for the developed methodology, which includes an integral indicator of clustering factor development. The analysis of each of its components on the developed scale allows to identify the degree of cluster initiative implementation, as well as to determine the most effective support measures based on the competitive advantages of the fishing cluster. The determination of the competitive advantages of clusters is carried out by the method of focus group conduct among the experts, and their quantitative assessment is carried out using the questionnaire method, which gives the assessment of the implementation and importance. The developed methodology can be used to develop normative and strategic programs for the creation and the functioning of industrial clusters, the development of which corresponds to the implementation of import substitution processes and the transition of Russia to an innovative type of development.

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