scholarly journals THE IMPLICATIONS OF SOCIAL MEDIA USE ON EMPLOYEE PERFORMANCE

2020 ◽  
Vol 3 (11) ◽  
pp. 22-33
Author(s):  
Ishak Abd Rahman ◽  
Abdullah Sanusi Othman ◽  
Marina Cruz Nelson Cruz ◽  
Azmi Aziz
Keyword(s):  
Social Media ◽  
Knowledge Transfer ◽  
Job Performance ◽  
Media Use ◽  
Employee Performance ◽  
Survey Study ◽  
Social Media Use ◽  
Use Of Social Media ◽  
Media Experience ◽  
The Impact

Social media has become one of the media that has various advantages compared to other media. Accordingly, this study was conducted to examine the impact of social media use on employee performance among private employees. The impact of the use of social media is studied in 6 levels of literacy namely trust, sharing views, network relationships, knowledge transfer, job performance, social media experience among private employees. This survey study uses questionnaire instruments among 111 private employees in Malaysia. The results reveal that social media can encourage the formation of social capital employees represented by network relationships, share shared views and beliefs, which in turn, can facilitate knowledge transfer. Sharing views and the transfer of shared knowledge positively affects job performance. Although network relationships and trust do not have a direct impact on job performance, such influence is part of knowledge transfer. All variables of the study have a normal relationship that is the use of social media in the workplace, Beliefs, Sharing views, Network relationships, Knowledge transfer, Job performance, Social media experience. This may be due to the understanding of the respondents who provided good cooperation while responding to the survey questions honestly.

Internal or external social media? The effects of work-related and social-related use of social media on improving employee performance

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xiayu Chen ◽  
Carol Xiaojuan Ou ◽  
Robert M. Davison
Keyword(s):  
Social Media ◽  
Job Performance ◽  
Media Use ◽  
Employee Performance ◽  
Business Value ◽  
Social Media Use ◽  
Content Type ◽  
Work Related ◽  
Use Of Social Media ◽  
Internal Social Media

PurposeThis study investigates how employees' work- and social-related use of social media can individually and interactively render different impacts on employees' performance in the context of internal or external social media.Design/methodology/approachTo test the research model in these two different contexts, the authors collected data from 392 internal social media users and 302 external social media users in the workplace.FindingsThe data suggest that the respondents' job performance can be enhanced when using internal social media for work-related purposes and using external social media for social-related purposes. Meanwhile, the interaction of work- and social-related use is positive for external social media but negative for internal social media on job performance. These findings highlight the significant distinction of social media use in the workplace.Originality/valueFirst, this study contributes to the literature on the business value of IT by providing theoretical arguments on how companies can capitalize efforts to consider work-related use in combination with social-related use to create business value. Second, this research theorizes two distinct yet interacting views of social media use. The authors offer a more granular insight of the paths from work- and social-related use to employee performance instead of encapsulating social media use in a unitary concept and linking it simply and broadly to employee performance. Third, this research considers the interdependent effects of work- and social-related use on employee performance, and thus goes beyond the independent roles of these two types of social media use. Fourth, the authors find that the links from employees' work- and social-related use of social media to job performance vary in different contexts.

scholarly journals The impact of social media on young web users’ psychological well-being during the COVID-19 pandemic progression

2021 ◽  
Vol 10 (39) ◽  
pp. 50-61
Author(s):  
Alisar Hudimova ◽  
Ihor Popovych ◽  
Vita Baidyk ◽  
Olena Buriak ◽  
Olha Kechyk
Keyword(s):  
Social Media ◽  
Media Use ◽  
Well Being ◽  
Diagnostic Methods ◽  
Psychological State ◽  
Social Media Use ◽  
Psychological Well Being ◽  
Use Of Social Media ◽  
Almost All ◽  
The Impact

Aim. The present study empirically investigates and theoretically substantiates the results of the impact of social media on young web-users’ psychological well-being during the forced self-isolation caused by the progression of the COVID-19 pandemic (N = 254). Materials and methods. Standardized valid psycho-diagnostic methods, the author’s questionnaire (A. Hudimova, 2021), correlation and factor analyses were used to identify young web users’ patterns of social media involvement during the forced self-isolation. Results. The results show that during the global COVID-19 pandemic, young web users give preference for passive social media use rather than for communication. The obtained results showed an expansion in the time spent via social media by young web users. It was found that the progression of the COVID-19 pandemic is accompanied by the participants’ experience of negative emotions and fears of the unknown (r = .204; p <.01). It is substantiated that increasing immersion of young web users in social media is a kind of strategy to escape from bad thoughts (r = .271; p <.01). Significantly, it is stated that uncontrolled use of social media causes sleep disorders during isolation (r = .444; p <.01). Conclusions. The study proves that young people spend almost all day online due to the obsessive pattern of social media involvement and/or procrastination, which often provokes withdrawal syndrome upon the attempt to distract from them. The lack of controlled time spending on social media during self-isolation provokes an exacerbation of anxiety, apathy, depressed mood, and a sense of isolation from social reality. The obtained results provide evidence that the causal relations of passive social media use provoke an exacerbation of feelings of alienation, disrupt the healthy rhythm of sleep, and psychological state of young web-users during the progression of the COVID-19 pandemic.

scholarly journals Fear of Missing Out as a Predictor of Problematic Social Media Use and Phubbing Behavior among Flemish Adolescents

2018 ◽  
Vol 15 (10) ◽  
pp. 2319 ◽  
Author(s):  
Vittoria Franchina ◽  
Mariek Vanden Abeele ◽  
Antonius van Rooij ◽  
Gianluca Lo Coco ◽  
Lieven De Marez
Keyword(s):  
Social Media ◽  
Large Scale ◽  
Media Use ◽  
Survey Study ◽  
Social Media Use ◽  
Fear Of Missing Out ◽  
Social Media Platforms ◽  
Large Scale Survey ◽  
Problematic Social Media Use ◽  
Use Of Social Media

Fear-of-missing-out (FOMO) refers to feelings of anxiety that arise from the realization that you may be missing out on rewarding experiences that others are having. FOMO can be identified as an intra-personal trait that drives people to stay up to date of what other people are doing, among others on social media platforms. Drawing from the findings of a large-scale survey study among 2663 Flemish teenagers, this study explores the relationships between FOMO, social media use, problematic social media use (PSMU) and phubbing behavior. In line with our expectations, FOMO was a positive predictor of both how frequently teenagers use several social media platforms and of how many platforms they actively use. FOMO was a stronger predictor of the use of social media platforms that are more private (e.g., Facebook, Snapchat) than platforms that are more public in nature (e.g., Twitter, Youtube). FOMO predicted phubbing behavior both directly and indirectly via its relationship with PSMU. These findings support extant research that points towards FOMO as a factor explaining teenagers’ social media use.

scholarly journals Social Media Use and Job Performance in the Workplace: The Effects of Facebook and KakaoTalk Use on Job Performance in South Korea

2020 ◽  
Vol 12 (10) ◽  
pp. 4052 ◽  
Author(s):  
Seung Yeop Lee ◽  
Sang Woo Lee
Keyword(s):  
Social Media ◽  
Job Performance ◽  
Social Networking ◽  
Social Networking Sites ◽  
Instant Messaging ◽  
Media Use ◽  
Social Media Use ◽  
Positive Effects ◽  
Use Of Social Media ◽  
The Given

The use of social media, such as social networking sites and instant messaging, in everyday life continues to spread, along with social media use in the workplace. This study examined how using social media like Facebook (social networking sites) and KakaoTalk (instant messaging) at work affects individual job performance. It also analyzed whether social media use has different effects on individual job performance depending on the characteristics of the given task. The results demonstrated that both Facebook and KakaoTalk had linearly positive effects on individual job performance. Moreover, task equivocality had a positive moderating effect on the relationship between KakaoTalk use and job performance. The results may have significant implications for firms reviewing their policies on employees’ social media use. Since using social media such as Facebook and KakaoTalk in the workplace improves job performance, firms may consider encouraging employees toward this practice. In particular, they may consider supporting those employees who perform tasks with high task equivocality in making use of instant messaging platforms.

scholarly journals Social media usage among pre-service secondary mathematics teachers in Zambia

2020 ◽  
Vol 5 (2) ◽  
pp. 130-147
Author(s):  
Eddie Mumba Mulenga ◽  
José María Marbàn
Keyword(s):  
Social Media ◽  
Teaching And Learning ◽  
Media Use ◽  
Social Media Use ◽  
Media Technologies ◽  
Survey System ◽  
And Gender ◽  
And Mathematics ◽  
Use Of Social Media ◽  
The Impact

Social media technologies have reshaped our lives today and Zambian teachers do a massive use of smart phones, tablets, and other portable tools. In addition, they are continually searching for forefront innovations. Frequently, the utilization of these gadgets is not in manners foreseen by innovation advocates. This study focuses on exploring the use of social media platforms and the impact of such social networking services in the teaching and learning of mathematics by pre-service teachers. To explore pre-service teachers’ use of social media in their teaching and learning experiences, the authors administered an adapted and validated research instrument via a quantitative survey system to a sample of 102 pre-service teachers from the Copperbelt University. Analysis of variance and multiple regression analysis were used to test the interplay of relationships between pre-service teachers’ attitudes towards the use of social media based on year of study and gender, social media use and classroom integration, social media use, and mathematics pedagogy. Further, a statistical test was run to show whether positive correlations existed or not. Results disclosed that respondents showed an average use of social media tools in mathematics and provide a prediction model for pre-service teachers’ future integration of social media in the teaching and learning of mathematics.

The gratifications in the experience of the use of social media and its impact on the purchase and repurchase of products and services

2020 ◽  
Vol 32 (2) ◽  
pp. 297-315
Author(s):  
Maria Santos Corrada ◽  
Jose A. Flecha ◽  
Evelyn Lopez
Keyword(s):  
Social Media ◽  
Information Search ◽  
User Satisfaction ◽  
Media Use ◽  
Equation Modeling ◽  
Social Media Use ◽  
Content Type ◽  
Starting Point ◽  
Use Of Social Media ◽  
The Impact

Purpose The purpose of this paper is to examine the use of social media and its impact on information search, communication with a company, and purchase and re-purchases of products and services. Using use and gratification theory as a starting point, it also examines the impact of satisfaction of use of social media in the process of purchasing and re-purchasing products and services. Design/methodology/approach An online survey was conducted with 444 participants, and the data were analyzed using the partial least squares structural equation modeling technique to observe the effects between the variables of social media use, search information, communication with the company, purchase, re-purchase and satisfaction of use of social media. Findings The results reflect how the use of social media generates significant rewards that significantly impact the search for information and the communication with the company. The data also show how communication with the company has an impact on the purchase and re-purchase of products and services. Finally, it was empirically confirmed that the gratification received by users through social media use impacts satisfaction with social media use. Originality/value The results contribute to how social media impacts alternative evaluations through the gratification of user needs, resulting in motives and behaviors leading to the purchase of goods and services, as established by Use and Gratification Theory. In its contributions to the Academy, Use and Gratification Theory (U&G) explains why individuals use and share information using social media. First, it justifies the purchase and re-purchase of products and services due to user satisfaction according to users’ experience using social media. Second, it presents a vision of how the use of social media is a significantly important result in the gratification of consumer needs.

scholarly journals Social Media Utilization among Dental Practitioner in Riyadh, Saudi Arabia

2019 ◽  
Vol 13 (1) ◽  
pp. 101-106
Author(s):  
Abed A-H Hamasha ◽  
Nasser Alghofaili ◽  
Abdulrahman Obaid ◽  
Mohammed Alhamdan ◽  
Abdulrahman Alotaibi ◽  
...  
Keyword(s):  
Social Media ◽  
Saudi Arabia ◽  
Media Use ◽  
Dental Practice ◽  
Social Variables ◽  
Social Media Use ◽  
Cross Sectional ◽  
Dental Practitioners ◽  
Use Of Social Media ◽  
The Impact

Objective:To assess the dental practitioners' use of social media, concerning demographic and social variables and the impact of social media use on dental practice.Methods:The study was a cross-sectional analytical study of dental practitioners in Riyadh, Saudi Arabia. A self-administered 30-items questionnaire was distributed to 438 dentists, which included eight questions related to background and demographic information and 22 questions related to the use of social media within the dental practice. Data were entered and analyzed usingSPSSsoftware. Data analysis included frequency distributions and chi-square tests to assess the association of social media use with demographic and social variables and its impact on dental practice. Significant level was considered ifpwas less than 0.05.Results:Of participating, 338 dentists, 52% were using social media in their practice. Twitter was the most commonly used (35%). Education was the primary purpose of using social media (43%), while entertainment was the least (8%). Approximately 62% and 68% are using social media for marketing of their dental practice and broadcasting treatment outcome, respectively. Social media was observed to be used significantly higher among Non-Saudi, general and private dentists. Participating dentists who used social media in their practice significantly recommended using social media to other dentists.Conclusion:In general, non-Saudis, general practitioners and dentists practicing in private clinics are significantly using more social media during their practice. The majority of dental practitioners indicated that social media has improved their dental practice and become an indicator of successful practice.

scholarly journals PENGUNAAN MEDIA SOSIAL UNTUK SOKONGAN POLITIK DI MALAYSIA[THE USE OF SOCIAL MEDIA FOR POLITICAL SUPPORT IN MALAYSIA]

2018 ◽  
Vol 3 (1) ◽  
pp. 51
Author(s):  
Ali Salman ◽  
Mohammad Agus Yusoff ◽  
Mohd Azul Mohamad Salleh ◽  
Mohd Yusof Hj Abdullah
Keyword(s):  
Social Media ◽  
Political Parties ◽  
Political Participation ◽  
Media Use ◽  
Peninsular Malaysia ◽  
Political Support ◽  
Political Information ◽  
Social Media Use ◽  
Use Of Social Media ◽  
The Impact

The emergence of new media as a result of the development of the Internet has made the media a democratic agent of information. In conjunction with the transition of current political culture, society is now more comfortable using social media as a source of political information acquisition. This study was conducted to identify the impact of social media use on politics in Malaysia as well as to analyze the level of social media use in determining the people's pattern of support for political parties and political candidates in Malaysia. This study was conducted using a quantitative approach which is survey. Questionnaire was used as the research instrument. A total of 993 respondents consisting of male (46.2%) and female (53.8%) were randomly sampled from peninsular Malaysia to participate in the study. The findings reveal that nearly two-thirds of respondents used newspapers (65.5%), followed by social media (63.5%) and television (59.5%) to search and read current political information in Malaysia. The findings also show that respondents agreed that social media play a role and has the advantage of channeling political information (min = 3.57) compared to conventional media. The respondents somehow agreed with political participation through social media. Respondents also agreed that social media have helped to enhance the image of candidates and political parties (min = 3.17) by displaying activities of candidates serving the people (min = 3.25). This suggests that today's society is very much concerned with what is shown on social media involving current political situation. Therefore, monitoring of political information shared on social media should be done to ensure that information is free from seditious elements that can diverge unity.Keywords: Use of Social Media; Political support; Political party; Political participation; MalaysiaCite as: Salman, A., Yusoff, M.A., Mohamad Salleh, M.A., & Hj Abdullah, M.Y. (2018). Pengunaan media sosial untuk sokongan politik di Malaysia [The use of social media for political support in Malaysia]. Journal of Nusantara Studies, 3(1),51-63. http://dx.doi.org/10.24200/jonus.vol3iss1pp51-63 AbstrakKemunculan media baharu hasil daripada perkembangan rangkaian internet telah menjadikan media tersebut sebagai agen demokrasi maklumat. Bertepatan dengan peralihan budaya politik semasa, masyarakat kini lebih selesa menggunakan media sosial sebagai sumber perolehan maklumat politik terkini. Kajian ini dijalankan untuk mengenalpasti impak penggunaan media sosial terhadap politik di Malaysia serta menganalisis tahap penggunaan media sosial dalam menentukan pola sokongan rakyat ke atas parti politik dan calon politik di Malaysia. Kajian ini telah dijalankan dengan menggunakan pendekatan kuantitatif dimana kaedah tinjauan (survey) jadi pilihan dengan menggunakan borang soal selidik sebagai instrumen kajian. Sebanyak 993 responden yang terdiri daripada lelaki (46.2%) dan perempuan (53.8%) telah dipilih secara random responden di negeri-negeri semenanjung Malaysia untuk mengambil bahagian dalam kajian ini. Antara hasil kajian adalah hampir dua pertiga daripada responden menggunakan akhbar (65.5%), diikuti media sosial (63.5%) dan televisyen (59.5%) untuk mencari dan membaca maklumat berkaitan dengan politik semasa di Malaysia. Hasil Kajian juga menunjukkan responden bersetuju bahawa media sosial berperanan dan mempunyai kelebihan dalam menyalurkan maklumat politik (min=3.57) berbanding dengan media konvensional. Kajian ini mendapati responden menyatakan persetujuan secara sederhana tentang partisipasi politik melalui media sosial. Responden bersetuju bahawa media sosial membantu mempertingkatkan imej calon dan parti politik (min= 3.17) dengan mempamerkan aktiviti calon dalam memberi khidmat kepada rakyat (min=3.25). Ini sedikit sebanyak menunjukkan bahawa masyarakat pada hari ini sangat prihatin dengan apa yang dipaparkan di media sosial berkenaan perkara-perkara yang melibatkan politik semasa. Oleh itu, pemantauan terhadap maklumat politik yang dikongsikan di media sosial perlu dilakukan bagi memastikan maklumat tersebut bebas dari unsur hasutan yang boleh memecah-belahkan perpaduan.Kata kunci: Penggunaan Media Sosial; Sokongan Politik; Malaysia; Parti politik; Partisipasi politik 

Excessive social media use at work

2018 ◽  
Vol 31 (6) ◽  
pp. 1091-1112 ◽  
Author(s):  
Lingling Yu ◽  
Xiongfei Cao ◽  
Zhiying Liu ◽  
Junkai Wang
Keyword(s):  
Social Media ◽  
Job Performance ◽  
Online Survey ◽  
Media Use ◽  
Survey Study ◽  
Research Model ◽  
Information Communication ◽  
Initial Attempt ◽  
Social Media Use ◽  
Content Type

PurposeThe purpose of this paper is to explore the effects of excessive social media use on individual job performance and its exact mechanism. An extended stressor–strain–outcome research model is proposed to explain how excessive social media use at work influences individual job performance.Design/methodology/approachThe research model was empirically tested with an online survey study of 230 working professionals who use social media in organizations.FindingsThe results revealed that excessive social media use was a determinant of three types of social media overload (i.e. information, communication and social overload). Information and communication overload were significant stressors that influence social media exhaustion, while social overload was not a significant predictor of exhaustion. Furthermore, social media exhaustion significantly reduces individual job performance.Originality/valueTheory-driven investigation of the effects of excessive social media use on individual job performance is still relatively scarce, underscoring the need for theoretically-based research of excessive social media use at work. This paper enriches social media research by presenting an extended stressor–strain–outcome model to explore the exact mechanism of excessive use of social media at work, and identifying three components of social media-related overload, including information, communication and social overload. It is an initial attempt to systematically validate the casual relationships among excessive usage experience, overload, exhaustion and individual job performance based on the transactional theory of stress and coping.

The impact of social media use for communication and social exchange relationship on employee performance

2020 ◽  
Vol 24 (6) ◽  
pp. 1289-1314
Author(s):  
Xiayu Chen ◽  
Shaobo Wei
Keyword(s):  
Social Media ◽  
Job Performance ◽  
Task Complexity ◽  
Media Use ◽  
Employee Performance ◽  
Social Media Use ◽  
Content Type ◽  
Member Exchange ◽  
Underlying Mechanisms ◽  
The Relationship

Purpose The purpose of this paper is to investigate the underlying mechanisms through which social media use for vertical and horizontal communication enhance employee performance. Design/methodology/approach To test the research model, the authors conducted a questionnaire survey in China. The authors used a customer panel database provided by a marketing research firm in China to identify appropriate respondents. Finally, the authors received 243 valid responses. Findings The authors find that social media use for vertical communication (SMUVC) is positively related to leader-member exchange (LMX) and social media use for horizontal communication (SMUHC) is positively related to team-member exchange (TMX). LMX and TMX are positively related to employee performance. LMX is positively associated with TMX. Besides, task complexity positively moderates the relationship between LMX and employee performance, while it negatively moderates the relationship between TMX and employee performance. Originality/value First, it adds to the literature by investigating the underlying mechanisms of how social media use for communication influences job performance. By identifying LMX and TMX as the underlying mechanisms, the authors make comprehensive considerations of how the vertical and horizontal relationships link the effect of social media use for communication on employee performance. Second, despite the growing evidence demonstrates that high-quality LMX and TMX can individually contribute to employee job performance, little research has considered both LMX and TMX relationships simultaneously and their effects on job performance. Finally, by establishing task complexity as a key moderator on the relationships between LMX and TMX and job performance, the study could explain the inconsistent findings in the literature that the effects of LMX and TMX are significant in some studies yet not significant in other studies.

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