Pengaruh service quality terhadap kepuasan pendengar media lembaga penyiaran publik radio XYZ
2019 ◽
Vol 2
(1)
◽
pp. 31-38
Keyword(s):
This study describes the effect of service quality on customer satisfaction at the XYZ Radio, a Public Broadcasting Institute. A total of 50 respondents were taken as samples by purposive sampling method. The data analysis method used is simple linear regression, correlation test and hypothesis test (t-test.). The results of the associative quantitative research above are service quality has a positive and a strong significant influence and correlation to customer satisfaction.
Keyword(s):
Keyword(s):
2019 ◽
Vol 10
(9)
◽
pp. 902-909
2020 ◽
Vol 5
(8)
◽
pp. 1767-1772
2018 ◽
Vol 6
(1)
◽
pp. 86