scholarly journals An Analysis on the Consumer Legal Protection in Umrah Package Travel Industry During Covid-19 Pandemic

2021 ◽  
Vol 2 (3) ◽  
pp. 28-34
Author(s):  
Norhasliza binti Ghapa ◽  
Farhanin binti Abdullah Asuhaimi ◽  
Noraida binti Harun ◽  
Zuhairah Ariff Abd Ghadas
Keyword(s):  
Code Of Ethics ◽  
Legal Protection ◽  
Legal Framework ◽  
Tourism Industry ◽  
Academic Literature ◽  
Travel Agents ◽  
Consumer Protection Act ◽  
The Government ◽  
Travel Industry ◽  
Package Travel

Umrah package travel has been recognized as one of the main contributors to the Malaysian tourism industry. Muslims in Malaysia travel by package to Mecca and Medina for their specific purpose: to perform religious duty (Umrah) to fulfill the unity of spirit, heart and soul. Recently, thousands of Umrah packages were cancelled by the local tour operators and travel agents due to the decision made by the government of Saudi Arabia who banned the entry to Mecca and Medina due to the fast spread of Covid-19. Consequently, tour operators and travel agents respond differently to this extraordinary circumstance which leads to tremendous loss to the consumers. Thus, this paper aims to investigate how the Malaysian legal system safeguards the rights and interests of Umrah package travelers in Malaysia in the event of extraordinary circumstance by analyzing the existing academic literature and relevant statutes including Consumer Protection Act 1999, Tourism Industry Act 1992 and MATTA Code of Ethics for Members. The results of the above analysis will define the adequacy of the existing legal framework and the mechanism that we still need to protect the welfare of Umrah package travelers.

Twitterst du schon oder mailst du noch? Microblogging als Ausdruck des Kommunikationswandels im Web 2.0. Ein Forschungsbericht zu den Implikationen im Tourismus

2010 ◽  
Vol 2 (1) ◽  
Author(s):  
Daniel Amersdorffer ◽  
Hans Hopfinger
Keyword(s):  
Web 2.0 ◽  
Marketing Mix ◽  
Tourism Industry ◽  
Travel Agents ◽  
Travel Industry

ZusammenfassungDer Tourismus als „Leitindustrie des 21. Jahrhunderts“ gilt heute als einer der am stärksten globalisierten Wirtschaftszweige der Weltwirtschaft. Touristische Produkte werden global und trotz hin und wieder auftretender Krisen in großer und weiterhin stark ansteigender Menge und Intensität produziert und konsumiert. Es sind moderne Informations- und Kommunikationstechnologien (IKT), die mitunter als Motor diese Entwicklung vorantreiben: „Information is the lifeblood of the travel industry. It connects travellers, tour operators, travel agents and tourism industry suppliers” (zit. Vanhove 2001, S. 137). Vormals vor allem für den Betrieb von internationen Distributions- und Reservierungssystemen der Reiseindustrie eingesetzt gewinnen IKT seit seit einigen Jahren auch im Tourismusmarketing an Bedeutung. So ist Onlinemarketing zu einem wichtigen Bestandteil im Marketing-Mix von Tourismusanbietern geworden (vgl. Möhler, Schmücker 2005). Hintergrund ist, dass die Zahl der Internetnutzer stetig ansteigt; momentan gibt es 1,2 Milliarden Internetnutzer weltweit (UNWTO 2008). Als Konsequenz davon wächst auch die Bedeutung von IKT für das Tourismusmarketing weiter an. Ihre Nutzung entwickelt sich zu einem der zentralen Erfolgsfaktoren im Tourismusmarketing (vgl. Salzburg Research 2007), denn das Internet spielt bei der Reiseentscheidung von Gästen eine zunehmend wichtige Rolle (vgl. UNWTO 2008).

scholarly journals Legal Steps by Curators as a Form of Legal Protection for Curators Who Carry Out the Task of Settling Bankruptcy Assets

2020 ◽  
Vol 2 (4) ◽  
pp. 584-596
Author(s):  
Johannes Joshua Mulia
Keyword(s):  
Code Of Ethics ◽  
Legal Protection ◽  
Legal Framework ◽  
Legal Process

This article discusses the perspective of legal protection for the curator, which derives from the phenomenon of curator being sued both criminally and civil while carrying out their duties to settle bankruptcy assets. It is not uncommon for the curator to be litigated with consequences where not only the process of clearing bankruptcy assets is hampered, but the curator also experiences losses because he has to follow the existing legal process. The solutions and forms of legal protection discussed in this article are that the curator as the aggrieved party can also take legal actions against the party deemed to be detrimental as long as it is carried out within the legal framework and code of ethics.

scholarly journals Legal Protection of Malaysia Umrah Pilgrims

2019 ◽  
Vol 8 (5C) ◽  
pp. 397-404
Keyword(s):  
Consumer Protection ◽  
Legal Protection ◽  
Tourism Industry ◽  
High Demand ◽  
Consumer Protection Act ◽  
Raising Awareness ◽  
The Law ◽  
Regulations And Guidelines

The Umrah is an Islamic pilgrimage to holy cities of Makkah and Madinah and is performed by Muslims that can be undertaken at any time of the year. Umrah travel package is a common service used by consumer in Malaysia. The high demand for this service is contributed by better conditions of the economy in Malaysia so that raising awareness of Malaysian to perform Umrah and the number of registered Umrah pilgrims continued to increase annually. There are also many complaints reported in the Tribunal for Consumer Claims in relation to this service. The aim of the article is to analyse the extent to which the relevant laws protect the rights of Umrah consumers in Malaysia. Being qualitative in nature, this study collects relevant framework which include laws, regulations and guidelines which are related to Umrah services. The purpose is to analyse the adequacy of the existing consumer protection laws in protecting Umrah pilgrims. The result of the study indicated that in Malaysia, there is no self-standing law on Umrah pilgrims’ protection, though there are several laws which provide limited rights to pilgrims such as the law of contract, the law of tort, the Consumer Protection Act 1999 and the Tourism Industry Act 1992. The existing laws are inadequate to provide a comprehensive protection to the Umrah pilgrims. This article proves that there are many hindrances under the law of contract and the law of tort for Umrah pilgrims to seek for remedies. In addition, there exist lacunae and ambiguity in the statutory provisions under the Consumer Protection Act 1999 and Tourism Industry Act 1992 which need further amendments. This study proposes improvement to the existing laws so that it will be able to provide adequate protection to the Umrah pilgrims

scholarly journals Restraint of Overseas Personal Shopper as a Form of Legal Protection for Authorized Stores in Indonesia

NORMA ◽  
2021 ◽  
Vol 18 (1) ◽  
pp. 18
Author(s):  
Suweni Efrin
Keyword(s):  
Consumer Protection ◽  
Research Method ◽  
Legal Protection ◽  
Face To Face ◽  
Business People ◽  
Consumer Protection Act ◽  
Study Results ◽  
The Government

Nowadays, many business people use personal shopper because they also provide benefits in addition to being more effective and efficient. After all, the activities of designated personal shoppers are carried out without face to face. In different regions, this also creates many problems related to both parties' agreements in conduct buying and selling activities and how the validity of the deal that occurs between the two parties. The research method used is normative research method, which is based on the legislation and is carried out with a statutory approach, namely BW and Law Number 8 of 1999 concerning Consumer Protection. Based on the study results, it can be concluded that the agreement made between the two parties is only based on understanding. The agreement contained is generally anonymous, and the deal is obligatory. Second: The Government's way to control personal shopper services is based on the Consumer Protection Act if a violation of law is committed by one of the parties. Control efforts that the government can do are limited to guidance and supervision.Keywords: Personal Shopper, Agreements, Overseas

scholarly journals Tourism and the hospitality industry: current state problems and prospects of development

2021 ◽  
Vol 273 ◽  
pp. 09038
Author(s):  
Irina Buharova ◽  
Liliya Vereshchagina
Keyword(s):  
Hospitality Industry ◽  
Service Sector ◽  
Tourism Industry ◽  
Travel Agents ◽  
Current Trends ◽  
Current State ◽  
Support Measures ◽  
Travel Industry ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

The article considers the current trends in the development of the tourism and hospitality industry as the most important ways to develop the geographical, cultural, social and political space. The article analyzes the state support measures for service sector enterprises, as well as the main current problems among tour operators and travel agents, which were identified by the Russian Union of Travel Industry. Recommendations for the development of tourism in the current situation are given, two key trends of the tourism industry for 2021 are analyzed.

scholarly journals The Role of Mandarin in Indonesia's Tourism Sector

2020 ◽  
Vol 4 (1) ◽  
pp. 24-30
Author(s):  
Dian Prasetyo Adi ◽  
Ayu Rinada
Keyword(s):  
Tourism Industry ◽  
Travel Agents ◽  
Tour Guides ◽  
Hotel Employees ◽  
Natural Beauty ◽  
Tourism Sector ◽  
Chinese Tourists ◽  
The Government ◽  
Work Done

Indonesia is well-known for its natural beauty and cultural diversity. This becomes an extraordinary attraction for Indonesian tourism sector in which the government has also put their attention to. Tourists from others counties like to visit Indonesia. They speak in many international languages, include Mandarin. However, there are still fewer human resources who respond to it. The skill that must be possessed to prepare and improve a good image for tourists is the mastery of Mandarin. Tourism agencies who should have mastered Mandarin include travel agents, hotel employees, tour guides, and tourism practitioners. The minimum target for mastering Mandarin languages covers: simple conversations related to the work done, as well as the mastery of basic grammar and conversations. The mastery of Mandarin, as well as the understanding of the culture of Chinese tourists, is expected to provide maximum service and to create a good impression or image that improves the Indonesian tourism industry.

scholarly journals Adaptasi Industri Perjalanan Wisata Bali Ditengah Anomali Kebijakan Menyambut Era Kenormalan Baru

2021 ◽  
Vol 3 (2) ◽  
pp. 82-87
Author(s):  
Ida Bagus Gowinda ◽  
Dyah Mutiarin ◽  
Janianton Damanik
Keyword(s):  
Secondary Data ◽  
Tourism Industry ◽  
Significant Decline ◽  
Government Policies ◽  
Tourist Destination ◽  
Industry Sector ◽  
Tourism Sector ◽  
Qualitative Nature ◽  
The Government ◽  
Travel Industry

According to UNWTO (2020), during the pandemic period there was a significant decline in the tourism sector, such as travel and hospitality. This condition occurs throughout the country, including on the island of Bali as a world tourist destination. During the COVID-19 pandemic, Bali's economic dependence on the tourism industry was felt. Coupled with policies that continue to change along with scientific developments related to COVID-19 and efforts to deal with it, the tourism industry inevitably has to 'adapt' more quickly. This article attempts to describe government policies that have had an impact on the travel industry, especially in Bali. The government policy that is being studied is the policy published in the first and second quarters of 2020. The data collection method is carried out only by literature review. The discussion is presented in a descriptive-qualitative nature, and is critically reviewed on the phenomena depicted from secondary data and documentations of pre-existing research on the same topic. The results found that the Indonesian government's policy is absolute to be used as a reference for the travel industry sector to clean up and adapt to developments in handling COVID-19 even though the related policies always change from time to time with dynamism.

scholarly journals Legal Protection Against Health Workers in Taking First Aid Medical Measures

2018 ◽  
Vol 1 (1) ◽  
pp. 40-52
Author(s):  
Julianto Jover Jotam Kalalo ◽  
Chyntia Novita Kalalo
Keyword(s):  
Public Health ◽  
Health Service ◽  
Health Services ◽  
Health Workers ◽  
Code Of Ethics ◽  
Legal Protection ◽  
First Aid ◽  
Regional Government ◽  
Legal Rules ◽  
The Government

Health workers are a noble job, this is because they are the foremost fighters in terms of health services. Health workers are part of a health service that needs legal protection in carrying out their duties and responsibilities as public health servants. In carrying out its duties, health workers are given the authority to carry out health service efforts in accordance with applicable regulations. This authority in the form of legal rules that can be used as a guideline or basis for health workers to carry out a medical action in a case of health they face. Health workers in taking first aid medical actions must obtain a protection in carrying out their performance as health workers in accordance with Tupoksi and oaths of appointment as health workers. In the oath of appointment as a health worker in taking the first action is regulated in the rules of the code of ethics and hospital regulations and others. Efforts that can be made by the government in this case the Health Office, Hospital and Regional Government are making a rule that can regulate the implementation of the first level medical action in dealing with patients inside the hospital or in an accident. Keywords: Legal protection; Health workers; Medical treatment.

scholarly journals REFORMASI BIROKRASI DALAM TRANSISI

2019 ◽  
Vol 3 (2) ◽  
pp. 89-91
Author(s):  
Dwi Indah Kartika
Keyword(s):  
Economic Growth ◽  
Public Sector ◽  
Local Authority ◽  
Legal Protection ◽  
Legal Framework ◽  
Reform Movement ◽  
Historical Period ◽  
Political Transformation ◽  
Public Sector Innovation ◽  
The Government

This book is discusses the sustainability of bureaucracy reform through sustaining publicsector innovation. This issue appears since the turn of leadership from Mr. Susilo BambangYudoyono to Mr. Joko Widodo. The authors explain scrutiny analysis on the relationshipbetween bureaucracy reforms public sector innovation by concept, practical applicationby analyzing historical period of transition span of pilot practices experiences in centralgovernment or local authority so far.An attempt to learn from the experience of its own repertoire, although the government hasissued guidelines for keeping legal protection and innovation can be applied in the respectivegovernment agencies. Innovation is something that is important but maintaining thecontinuity of the practice of innovation is not an easy thing, especially when undertaken for adecade and a half since the 1998 reform movement in the middle of political transformation,stabilization of economic growth and the limitations of formal legal framework for theadministration in regulating the action of the apparatus until today.

The role of information technology applications in profitability

2019 ◽  
Vol 11 (4) ◽  
pp. 429-437 ◽  
Author(s):  
Vikas Madhukar ◽  
Deependra Sharma
Keyword(s):  
Information Technology ◽  
Business Models ◽  
Tourism Industry ◽  
Content Type ◽  
Travel And Tourism ◽  
Travel Agents ◽  
It Applications ◽  
Travel Industry ◽  
Role Of Information

Purpose This paper aims to investigate the role of information technology (IT) applications in the profitability of the Indian travel and tourism industry. Design/methodology/approach Qualitative research was conducted and an in-depth interview technique was applied for the collection of primary data. Traditional travel agents, tour operators, online travel agents and hoteliers in Gurgaon were investigated to explore issues pertaining to the study, and all responses were recorded and later transcribed. The identities of interviewees and their properties are not revealed to preserve confidentiality. Findings The analysis reveals that IT plays a significant role in the profitability of the tourism and travel industry. These include competitive pricing attained via dynamic pricing especially in the hotel industry, promotion and improved efficiency in rendering services to tourists and access to tourists virtually anywhere and at any time. Practical implications The findings have direct and indirect implications for different stakeholders – notably, travelers, owners and executives of businesses in the travel industry, as well as for researchers. Executives and owners can discern the critical implications of adopting IT to take their businesses to a new level. They should also be able to appreciate the fact that to remain competitive, practitioners must explore the potential opportunities emerging through IT. Originality/value Organizations in this sector are moving from traditional business models to more technologically dependent approaches. In particular, this study shows how the use of IT applications is influencing the profitability of the travel and tourism industry especially in India.

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