An Effect on the Audit Quality and Customer Satisfaction by the Service Quality of Information System Audit

In the management of Islamic Education Institutions based on management, efforts are needed to improve the quality of comprehensive human resources so that the quality of human beings in Indonesia can adapt well with the development of technology and times (Mutohar, 2014). Therefore Islamic Educational Institutions need a system that helps consumers get information. The information provided aims to provide better communication so that the program of Islamic Education institutions achieving educational goals will become smoother (Yukl, 2017). The implementation of this management concept has 3 key elements including customer satisfaction, service quality and customer loyalty (Kunaifi, 2016). In this case customer satisfaction with information obtained at the time of learning activities becomes importantThis satisfaction increases consumer loyalty at school. This study aims to provide an overview and information system that facilitates the public to receive better communication. This study also examines more deeply how information systems are able to provide satisfaction and increase loyalty to consumers of Islamic Education Institutions. This study uses qualitative data collection methods, namely research procedures that produce descriptive data in the form of information directly, in depth, unstructured. This research was conducted at SMA Muhammadiyah 2 Sidoarjo. Primary data sources were obtained from information in the form of interviews with related parties handling the Integrated Information System including the Deputy Principal for Student Affairs, Deputy Principal for Public Relations, IT team and Principal. Secondary data obtained from data that already exists and previous and has a relationship problem that is examined includes the existing literature. The population of the research sample was the guardians of students in SMA Muhammadiyah 2 Sidoarjo. Data collection techniques include interviews and Literature studies. Interviews were conducted with open-ended questions. Literature study is done by reading literature books, journals, internet and previous research that has been done before. From the analysis and results of the discussion obtained it can be concluded as follows: Integrated information systems have good benefits to schools so that schools can develop marketing and community trust as well-facilitated schools. The existence of an integrated information system can be an added value in increasing the satisfaction and loyalty of guardians of students, students and stakeholders who are interested in the school environment. Integrated information systems always experience developments in accordance with the technology that developed in that year. Therefore, competent funding and human resources are needed in managing the system.

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Evaluasi Kepuasan Pengguna terhadap Sistem Informasi Provisioning Monitor Indihome Dunsanak (SIMIDUN) menggunakan Metode Service Quality (Studi Kasus di Telkom Witel Sumbar)

Jurnal Informatika Ekonomi Bisnis ◽

10.37034/infeb.v2i4.70 ◽

2020 ◽

Author(s):

Devi Gusmita ◽

Yuhandri Yunus

Keyword(s):

Information System ◽

Information Systems ◽

Service Quality ◽

Data Processing ◽

User Satisfaction ◽

Quality Of Information ◽

User Perceptions ◽

User Expectations ◽

Cartesian Diagram

Measurement of the quality of information systems is necessary to evaluate the satisfaction of users of the system as a consideration for companies to develop the information system. This research aims to apply and test the Service Quality method to measure the level of user satisfaction with the Indihome Dunsanak Information System Provisioning Monitor (SIMIDUN) to serve as a benchmark for system developers to develop Indihome Dunsanak's Information System Provisioning Minitor. The data used in this study is data about the details of items or indicators contained in the application to be evaluated, by distributing questionnaires to system users. Data processing is done using the Service Quality method, then the data is processed by calculating the perception value and the expected value based on the questionnaire that has been distributed then calculating the gap score to make a cartesian diagram. The results obtained in the evaluation of user satisfaction information system provisioning indihome dunsanak based on Distribution and Percentage of User Perceptions of the information system that 38.47% of SIMIDUN Information System users are satisfied with the performance of the system and only 18.47% of users assess the performance of the SIMIDUN Information System very much. satisfactory, based on the data obtained that the average servqual score is -0.97 means that the score gap between user expectations and what the user feels is negative. This means that the average expectation of new users is fulfilled by SIMIDUN Information System with a score of 0,97.

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Evaluasi Sistem Informasi Manajemen Rumah Sakit Di Instalasi Rekam Medis RSUP H. Adam Malik Dengan Metode Human Organization Technology Fit (HOT-FIT) Tahun 2019

Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) ◽

10.52943/jipiki.v6i1.510 ◽

2021 ◽

Vol 6 (1) ◽

pp. 73-82

Author(s):

Welly Satria Dewi ◽

Daniel Ginting ◽

Rumondang Gultom

Keyword(s):

Information System ◽

Service Quality ◽

Medical Record ◽

Management Information System ◽

Quality System ◽

Management Information ◽

Net Benefit ◽

Quality Of Information ◽

The Impact

Based on the regulations of the Act – Act number 44-year 2009 about hospitals, where each hospital is obligated to do the recording and reporting of all activities of the Organization of the hospital in the form of hospital management information system (SIMRS). Therefore, every hospital is obligated to run SIMRS with the use of open source as has been set in the Year 2013 No. 82 Permenkes about SIMRS. The purpose of the study in order to evaluate the management information system in hospital medical record Installation was RSUP. Adam Malik. Quantitative research method withcross sectional design to measure the research variables model HOT Fit: Human (the use of the system, user satisfaction), Technology (quality system, the quality of information and service quality), Organization (structure), against a Net benefit. Population is the entire staff of medical record that uses SIMRS of 69 people, sampling techniques are the total sampling. The data analysis done in a multiple regression. The purpose of the study to find out the influence of the factor of human technology is preferred, and the organization 's response to the net benefit. The results of the research there is the influence of human factors and technology against a net benefit to mean Ho denied and Ha was accepted, while to factor the organization has no influence on the net benefit, meaning that Ho and Ha accepted rejected. Simultaneously all the independent variables have significant effects on the dependent variable i.e. factors human, technology and organization, the impact on the net benefit. The R-squared value of 0.635 which means all variables the dependent variable may affect independent of 63.5%. Conclusion the research need to craft a careful planning for the development of SIMRS in order to get a quality system, quality of information and service quality, and poured in the master plan, and strategic plan of the hospital.

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The Importance of Information, System and Service Quality of E-commerce Website on Customer Satisfaction and Loyalty in Bangladesh

10.7176/ejbm/12-14-11 ◽

2020 ◽

Keyword(s):

Information System ◽

Customer Satisfaction ◽

Service Quality ◽

Customer Satisfaction And Loyalty

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FACTOR AFFECTING GOOD UNIVERSITY GOVERNANCE IN FINANCIAL INFORMATION SYSTEM: EVIDENCE FROM UNIVERSITY OF INDONESIA

International Journal of Research -GRANTHAALAYAH ◽

10.29121/granthaalayah.v9.i7.2021.4117 ◽

2021 ◽

Vol 9 (7) ◽

pp. 349-365

Author(s):

Rani Fariha ◽

Ferdinand DS

Keyword(s):

Information System ◽

Transformational Leadership ◽

Information Systems ◽

Service Quality ◽

Financial Information ◽

University Governance ◽

Quality Of Information ◽

Positive Effect ◽

Financial Information Systems

This study aims to determine the factors that affect the realization of Good University Governance in financial information governance at the University of Indonesia. The variables used in this study are transformational leadership, system quality, information quality, service quality, individual impact, and information system user satisfaction. The approach used in this research is quantitative research. Data obtained from 94 users of financial information systems were collected through questionnaires and analyzed using partial-least squares structural equation modeling (PLS-SEM). The results show that transformational leadership and service quality have a positive effect on Good University Governance. The quality of the system and the quality of information have a positive effect on the impact of individuals, and the quality of information and the quality of service affect the satisfaction of users of financial information systems. Good University Governance can be realized by integrating the vision and mission of the organization and its leaders, human resources, and quality infrastructure. Another important thing is the monitoring, evaluation, and adaptation of these three aspects according to the needs and current developments.

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Evaluating Mawared as a self-service quality information system at Prince Sattam bin Abdulaziz University using Dillon and McLean model

Psychology and Education Journal ◽

10.17762/pae.v58i1.1138 ◽

2021 ◽

Vol 58 (1) ◽

pp. 2565-2572

Author(s):

Saeed Ali Omer Bahaj

Keyword(s):

Information System ◽

Information Systems ◽

Service Quality ◽

User Satisfaction ◽

Faculty Members ◽

Quality Information ◽

System Quality ◽

Quality Of Information ◽

Self Service

Quality of information system is reviewed by many as critically important for most if not all organizations to review their return on their investment in information system (IS) technology. Currently, there are numerous works of literature addressing factors or techniques for measuring system quality – business benefits, user satisfaction, or usage among others. This paper is evaluating the quality of information systems- self-services (Mawared) at Prince Sattam Bin Abdulaziz University (PSAU) using the Dillon and McLean Model. Intrinsically, information systems (IS) vary depending on the industry they are applied, for example, in this research, the IS under review as an educational-based information system. This paper aims to explore the relationships of information system quality and its main outcomes which are expected or were proposed for the IS. Subsequently, this paper focuses on the self-service information system, its quality. The research uses questionnaires for its research methodology that are distributed out to the faculty members in College of Business Administration at PSAU. The findings of this study indicate to a positive and high degrees of satisfaction among the faculty members towards Mawared as a self-service quality information system for the academic year 2020-2021. Moreover, it provides new insights into the efficacy of selected determines of information system quality and user satisfaction.

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CUSTOMERS’ SATISFACTION FACTORS OF ONLINE TRANSPORTATION SERVICES

Nominal Barometer Riset Akuntansi dan Manajemen ◽

10.21831/nominal.v9i2.29739 ◽

2020 ◽

Vol 9 (2) ◽

pp. 13-32

Author(s):

Yoga Kurniawan ◽

Afrida Putritama

Keyword(s):

Information System ◽

Quality Of Service ◽

Customer Satisfaction ◽

System Quality ◽

Quality Of Information ◽

Transportation Services ◽

Perceived Security ◽

Positive Effect ◽

Satisfaction Factors

Abstract: Customers’ Satisfaction Factors of Online Transportation Service. The purpose of this study is to determine the effect of quality of information system, quality of service, perceived security and perceived privacy on customer satisfaction in using online motorcycle transportation. This research is a survey based research with quantitative approach. The populations in this study are all users of Grab online motorcycle transportation services in Special Region of Yogyakarta. Sampling technique in this study used purposive sampling (non-probability sampling) with a total sample of 162 people. The data collection technique used an online questionnaire that has been qualified for validity and reliability. The data analysis method is multiple linear regression analysis methods. The results showed that there is partial positive effect between quality of information system, quality of service, perceived security, and perceived privacy of Grab customers’ satisfaction. The four dependent variable simultanously showed a significant positive effect between customer satisfaction and the independent variable with value number of the coefficient of determination (adjusted R2) is 0,488, the value of the F-test results is 39.412> 2,868312 and significance 0.000. Keywords: Information Systems Quality, Service Quality, Perceived Security, Perceived Privacy, Customer Satisfaction

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Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

Science & Technology Development Journal - Economics - Law and Management ◽

10.32508/stdjelm.v4i3.564 ◽

2020 ◽

Vol 4 (3) ◽

pp. First

Author(s):

Tran Minh Hieu ◽

Nguyen Duong Ngoc Mai Chi

Keyword(s):

Customer Satisfaction ◽

Service Quality ◽

Test Method ◽

Quality Of Services ◽

Factors Affecting ◽

Factors Influencing ◽

Alpha Reliability ◽

Survey Results ◽

Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽

10.32546/lq.v1i1.157 ◽

2018 ◽

Vol 1 (1) ◽

pp. 72-80

Author(s):

Viva Faronika ◽

Asriyal Asriyal

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Acceptable Level ◽

Level Of Service ◽

Level Of Satisfaction ◽

Service Policies ◽

Improve Service Quality ◽

Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

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Tingkat Kepuasan Nasabah Pada Bank Syariah Mandiri Cabang Bogor

Jurnal Ilmiah Binaniaga ◽

10.33062/jib.v4i2.210 ◽

2019 ◽

Vol 4 (2) ◽

pp. 34

Author(s):

Priyo Wismantoro ◽

Fika Dwiyanti

Keyword(s):

Quality Of Service ◽

Customer Satisfaction ◽

Service Quality ◽

Competitive Advantage ◽

Customer Service ◽

General Level ◽

Customer Focus ◽

Quality Improvements ◽

Level Of Satisfaction

Business banking is a service business based on principles of trust and t5he customer is a major asset. Under conditions of business competition among banks strict bank that has resulted in only a competitive advantage (compatative advantage as well as a competitive advantage) who can reach the highest position in the eyes of cusmers or the public. Competitive advantage can be obtained from the quality of customer servicr, so the focus on customers (customer focus), responsive to the development of customer desires and continuously innovate is an acitivity that can be done to anticipate the cimpetitive conditions. In this case, the bank should always evaluate the quality of service given to customers and is reflected in the level of customer satisfaction obtained. Rate the quality of service branch of bank syariah mandiri bogor whole is still under service, because it still was below expectations, this is evident also that the general level of service is still not meeting customer expectations, because the level of hope (expectation0 the customer is generally higher than the level of performance (perfromance) or perception(perception)customer. Empathy dimension of service quality dimensions are most critical or have any impact on the most powerful influence on the level of satisfaction. In this case, the willingness og bank syariah mandiri branch bogor provide individual attention in serving its clients is crucial. Empathy dimension attributes inclide individual attention, operational time , personal attention, giving interests, and understand the needs. These attributes is the main priority of service quality improvements are intensive and comprehensive. Customer service strategy to be implemented by the management of bank syariah mandiri in perspective five dimensioris of service quality(tangibles, realiability,responsiveness, assurance and empathy) looks not optimal. In an effort to provide the best service (service excellence) and focus to the customer(customer focus), then the customer satisfaction can be obatained with significantly improved and the improvement of quality of serivice aspects and impticalions of the strategy need to be consldered

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