scholarly journals PENGARUH KOMPETENSI PEGAWAI DAN FASILITAS KERJA KANTOR TERHADAP KUALITAS PELAYANAN MELALUI KINERJA PEGAWAI DI KANTOR KECAMATAN KAROSSA KABUPATEN MAMUJU TENGAH

2019 ◽  
Vol 1 (2) ◽  
pp. 133-146
Author(s):  
Asniwati Asniwati ◽  
Syafruddin Kitta
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
Employee Performance ◽  
Direct Influence ◽  
Office Work ◽  
District Office ◽  
Quality Of Work ◽  
Independent Variables ◽  
Research Analysis

This study aims to analyze and determine the effect of Employee Competence and Office Work Facilities on Service Quality through Employee Performance in Karossa District Office, Central Mamuju Regency, while the research analysis used is Path analysis used to analyze the pattern of relationships between variables with the aim to find out the direct influence or indirectly a set of independent variables (exogenous) to the dependent variable (endogenous). Path analysis is used to determine the effect of employee competence (X1) and office work facilities (X2) on employee performance (Y1) and service quality (Y2), thus the results of this study are Competence has a positive and significant effect on performance received, Work Facilities has a positive and significant to the Performance rejected, Performance has a positive and significant effect on the Quality of Work received, Competence has a positive and significant effect on the Quality of Work rejected, the Work Facility has a positive and significant effect on the Quality of Work received, Competence and Work Facilities have a positive and significant effect on the Quality of Work through the received Performance.   Penelitian ini bertujuan untuk menganalisis dan mengetahui pengaruh Kompetensi Pegawai Dan Fasilitas Kerja Kantor Terhadap Kualitas Pelayanan Melalui Kinerja Pegawai Di Kantor Kecamatan Karossa Kabupaten Mamuju Tengah, adapun analisi penelitian yang digunakan adalah Analisis jalur atau path analysis digunakan untukmenganalisis pola hubungan antar variabel dengan tujuan untuk mengetahuipengaruh langsung maupun tidak langsung seperangkat variabel bebas (eksogen)terhadap variabel terikat (endogen). Analisa jalur digunakan untuk mengetahui pengaruh kompetensi pegawai (X1) dan fasilitas kerja kantor (X2) terhadapkinerja pegawai (Y1) dan kualitas pelayanan (Y2), dengan demikian hasil penelitian ini adalah Kompetensi berpengaruh positif dan signifikan terhadap Kinerja diterima,Fasilitas Kerja berpengaruh positif dan signifikan terhadap Kinerja ditolak, Kinerja  berpengaruh positif dan signifikan terhadap Kualitas Kerja diterima, Kompetensi berpengaruh positif dan signifikan terhadap Kualitas Kerja ditolak, Fasilitas Kerja berpengaruh positif dan signifikan terhadap Kualita Kerja diterima, Kompetensi dan Fasilitas Kerja berpengaruh positif dan signifikan terhadap Kualitas Kerja melalui Kinerja diterima.

scholarly journals Pengaruh Kualitas Kehidupan Kerja terhadap Kinerja Pegawai pada Dinas Pemuda dan Olahraga Kabupaten Batanghari

2020 ◽  
Vol 10 (2) ◽  
pp. 85
Author(s):  
Neng Setiawati ◽  
Satya Wahyudi
Keyword(s):  
Path Analysis ◽  
Employee Performance ◽  
Life Quality ◽  
Work Life ◽  
Quality Of Work Life ◽  
Organizational Goals ◽  
Quality Of Work ◽  
Independent Variables ◽  
Performance Quality

This study aims to provide information related to the Quality of Work Life on Employee Performance. Quality of Work Life is a problem that can not be underestimated, because it will affect the Employee Performance in achieving organizational goals. Achievement of organizational goals tends to decline is allegedly associated with work morale that is also unstable. This research is aimed to find out how big influence of Quality of Work Life to Employee Performance at Dinas Pemuda dan Olahraga Kabupaten Batang Hari Regency either arsial or simultaneously. The method used in this study is descriptive and verifikatif with independent variables (Work Life Quality) and the dependent variable (Employee Performance). The unit of analysis of this study is all employees of the Dinas Pemuda dan Olahraga Kabupaten Batang Hari Regency, the sample in this study amounted to 38 employees, taken with the technique of withdrawal Proportional random sampling. Test data analysis using Path Analysis (Path Analysis) with the help of SPSS 20.0 for windows program. The Application of Quality of Work Life has been very well implemented, Morale looks increasing in both criteria and Employee Performance is included in the criteria very well. The results showed that the Quality of Work Life directly affects Employee Performance of 8.5%.

PENGARUH KEPEMIMPINAN, KEPUASAN KERJA, QUALITY OF WORK LIFE TERHADAP KINERJA KARYAWAN MELALUI PERILAKU DI HOTEL DINASTI KOTA MAKASSAR

2020 ◽  
Vol 2 (1) ◽  
pp. 35-40
Author(s):  
Hastati Hastati ◽  
Hasanuddin Remmang ◽  
Cahyono Cahyono
Keyword(s):  
Job Satisfaction ◽  
Path Analysis ◽  
Employee Performance ◽  
Descriptive Analysis ◽  
Analysis Data ◽  
Work Life ◽  
Quality Of Work Life ◽  
Employee Behavior ◽  
Quality Of Work

Penelitian ini bertujuan untuk mengkaji, menganalisis menginterprestasi kepemimpinan, kepuasan kerja, Quality of Work Life Terhadap Kinerja Karyawan Melalui Perilaku Pada Hotel Dinasti Kota Makassar. Penelitian ini bersifat deskriftip analisis dengan menggunakan pendekatan kuantitatif dan pendekatan kualitatif. dan metode analisis yang digunakan Analisis Path/ Path Analysis. Data diperoleh dari Hotel Dinasti Kota Makassar dan Responden adalah karyawan. Hasil penelitian ini dapat menemukan bebe-rapa faktor yang mempengaruhi kinerja karyawan di Hotel Dinasti Kota Makassar, antara lain Kepemimpinan, Kepuasan Kerja, Quality of Work Life dan Perilaku. Kepemimpinan berpengaruh positif dan signifikan terhadap perilaku karyawan. Kepuasan kerja berpengaruh positif dan signifikan terhadap perilaku karyawan. Quality of Work Life berpengaruh positif dan signifikan ter-hadap perilaku karyawan. Kepemimpinan berpengaruh positif dan signifikan terhadap kinerja karyawan melalui perilaku karya-wan. Kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan melalui perilaku karyawan. Quality of Work Life berpengaruh positif dan signifikan terhadap kinerja karyawan melalui perilaku karyawan.  This study aims to examine, analyze leadership interpretation, job satisfaction, Quality of Work Life Against Employee Performance Through Behavior at the Hotel Dynasty Makassar City. This research is a descriptive analysis using a quantitative approach and a qualitative approach. And the analytical method used is Path Analysis. Data obtained from the Hotel Dynasty Makassar City and respondents were employees. The results of this study can find several factors that affect employee performance in the Makassar City Dynasty Hotel. These include leadership, job satisfaction, quality of work life and behavior. Leadership has a positive and significant effect on employee behavior. Job satisfaction has a positive and significant effect on employee behavior. Quality of Work Life has a positive and significant effect on employee behavior. Leadership has a positive and significant effect on employee performance through employee behavior. Job satisfaction has a positive and significant effect on employee performance through employee behavior. Quality of Work Life has a positive and significant effect on employee performance through employee behavior.

KEPUASAN MEMEDIASI PENGARUH SERVICE QUALITY PADA LOYALITAS DEBITUR PD. BPR BKK KARANGMALANG CABANG MASARAN SRAGEN

EXCELLENT ◽  
2018 ◽  
Vol 5 (1) ◽  
pp. 120-129
Author(s):  
Zanuar Krisna Wahyu Esa
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
T Test ◽  
Direct Influence ◽  
Direct Path ◽  
F Test ◽  
Analytical Technique ◽  
Physical Evidence ◽  
Linearity Test

The as purpose of this study to determine, analyze and test empirically of satisfaction mediate the influence of service quality on loyalty of debtors PD. BPR BKK Karangmalang Branch of Sragen. The analytical technique used is by using instrument test which includes validity test and reliability test, linearity test, regression analysis, path analysis, t test, F test, coefficient determination test and correlation analysis. Test result t in the first equation can be concluded that the variable of physical evidence, guarantee and empathy have positive and significant effect on debtor satisfaction and reliability have negative and significant effect on debtor satisfaction. While for the variable of responsiveness and empathy have a negative and insignificant on the satisfaction of the debtor. The result of t test on the second equation can be concluded that physical evidence, reliability, responsiveness, assurance, empathy and satisfaction have positive and significant effect on loyalty. F test results can be concluded together independent variables namely physical evidence, reliability, responsiveness, guarantee, empathy and satisfaction have significant effect on the loyalty of the debtor. Total R2 value of 0.978, can be interpreted variations of loyalty of debtors in PD. BPR BKK Karangmalang Branch of Sragen Masaran explained by debtor satisfaction variable and service quality of 97.8%, the remaining 2.2% described other variables outside the research model. The result of path analysis shows that the influence of physical evidence on debtor loyalty through debtor satisfaction is lower than direct influence, so more effective chosen direct path. The influence of reliability on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen. The influence of responsiveness on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen. The effect of the guarantee on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen. The influence of empathy on the debtor's loyalty through the debtor's satisfaction is less than the direct influence, so the more effective the direct path is chosen.Keywords: Service Quality, Satisfaction, Debtor Loyalty

scholarly journals Pengaruh soft dan hard services terhadap akreditasi dan loyalitas pemustaka

2018 ◽  
Vol 14 (1) ◽  
pp. 108
Author(s):  
Sungadi Sungadi
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
Multiple Regression ◽  
Direct Influence ◽  
Library Users ◽  
Endogenous Variables ◽  
Object Of Study ◽  
High Level ◽  
Very High

Introduction. As of January 2018 The Directorate of UII Library re-obtained the accreditation A from the National Library of Indonesia, and also become  the best unit of UII in 2017, it needs to have further evaluation.Data collection method. The survey was conducted at UII Library in July-October 2017, with sample of 252 students as respondents using purposive sampling. The hypothesis in this paper was there is influence between soft and hard services to user loyalty through acceptable accreditation intervening variables.Data analysis. The data was analysed by using multiple regression and path analysis in SPSS 16.0. Multiple regression was used to test direct influence between variables, while  path analysis was used   to determine the effect of exogenous variables on endogenous variables through intervening variable.Results and Discussions. The results showed that  the level of service quality and loyalty was high-very high (79.75-82.83%). The simultaneous influence of soft service (X1) and hard service (X2) on loyalty (Z) through accreditation (Y) increased  from 0.329 to 0.442 (0.442> 0.329). Simultaneously soft service (X1), hard service (X2) via accreditation (Y)-affected loyalty of library users (Z).Conclusions. In this research can be concluded that: Quality of service in UII Library Directorate in high condition s.d very high, while quality assurance level (accreditation) categorized high, and loyality pemustaka at very high level. The result of data analysis shows that the variable of soft service quality and hard there is direct influence to loyalty pemustaka. Meanwhile, the variable of soft and hard service through accreditation variable has an effect on the loyalty of the user. Future researchers can develop this research by involving all libraries within the UII as an object of study.

scholarly journals Transformational Leadership, Technical Competencies And Self-Efficacy On Employee Performance (A Subsidiary Of Dana Pensiun Bank Mandiri Empat-DPBME)

2018 ◽  
Vol 9 (1) ◽  
pp. 12
Author(s):  
Esfandiari Abdullah
Keyword(s):  
Transformational Leadership ◽  
Path Analysis ◽  
Self Efficacy ◽  
Pension Fund ◽  
Employee Performance ◽  
Direct Influence ◽  
Analysis Method ◽  
Technical Competencies ◽  
Positive Direct

<p><em>The purpose of this study was to determine the effect of transformational leadership, technical competencies and self-efficacy on the employee performance.</em> <em>This study conducted a survey of 70 respondents from the population of 185 employees in PT Wahana Optima Permai (PT WOP, a subsidiary of Bank Mandiri Pension Fund Four-DPBME) Head-Office, and Jakarta, Batam, Surabaya branches. The selected respondents are employees of the business and support units associated with the leasing and management of office buildings. This research used a quantitative survey associative and a path analysis method. The results of this study indicated that transformational leadership, technical competencies, and employee self-efficacy was significantly positive direct influence on employee performance. In order to improve the quality of employee performance, PT WOP should improve the quality of transformational leadership, technical competencies, and self-efficacy employees. As a conclusion, that any change in the quality of transformational leadership, technical competencies, and employee self-efficacy will direct affect employee performance.</em></p>

scholarly journals The Influence of the Role of Leadership and Compensation on Employee Performance of PT Taiho Nusantara

2020 ◽  
Vol 2 (4) ◽  
pp. 480-491
Author(s):  
Dedi Mulyadi
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Path Analysis ◽  
Employee Performance ◽  
Leadership Role ◽  
Direct Influence ◽  
Leadership Roles ◽  
Performance Variables ◽  
Independent Variables

This research was conducted to find out how much influence the leadership and compensation have on the performance of the employees of PT Taiho Nusantara partially and simultaneously. The method used in this research is descriptive and verification. The population is all employees of PT Tiho Nusantara by taking 105 employee samples. The data collection techniques are through interviews, questionnaires and observations, and data analysis used Path Analysis. The results showed that the correlation between variables X1 and X2 obtained the magnitude of the correlation coefficient between the independent variables, namely the role of leadership (X1) with compensation (X2) can be valued at 0.875. Thus the role of leadership (X1) with compensation (X2) has a strong and two-way relationship because of its positive value. And for the influence of the leadership role variable (X1) on employee performance variables (Y) is 0.382. This shows that the direct influence of the leadership role variable (X1) on employee performance variables (Y) is 0.392 so that the equation Y = 0.382 X1 is obtained. And the results for the Compensation variable (X2) against employee performance variables (Y) are 0.587. This shows that the direct effect of the Compensation variable (X2) on employee performance (Y) is equal to 0.575 so that the equation Y = 0.587 X2 is obtained. Then the path of the storage role variable (0.382) is lower than the compensation variable (0.587), meaning that compensation (X2) has more influence on employee performance (Y). While the influence of leadership roles (X1) and compensation (X2) simultaneously (overall) on employee performance (Y) with the result that the value of sig. (0,000) <α (0.05) and tcount (379,050)> ftable (3.09) then Ho is rejected. Thus it can be concluded that the role of leadership and compensation simultaneously influences the performance of its employees.

scholarly journals PERAN MOTIVASI DALAM MEMENGARUHI QUALITY OF WORK LIFE PADA KINERJA KARYAWAN

2020 ◽  
Vol 17 (1) ◽  
pp. 55-62
Author(s):  
Neviyani Neviyani ◽  
Roro Aditya Novi W
Keyword(s):  
Path Analysis ◽  
Work Motivation ◽  
Employee Performance ◽  
American Psychological Association ◽  
Analysis Data ◽  
Work Life ◽  
Quality Of Work Life ◽  
Quality Of Work ◽  
The Impact

Abstrak: Peran Motivasi Dalam Memengaruhi Quality Of Work Life Pada Kinerja Karyawan. Tujuan penelitian: (1) Dampak Quality of Work Life pada Motivasi kerja karyawan; (2). Bagaimana dampak Motivasi kerja pada Kinerja karyawan? (3).Dampak Quality of Work Life pada Kinerja pada karyawan? (4).Bagaimana dampak Quality of Work Life dan Motivasi kerja pada Kinerja pada karyawan?. Populasi penelitian berjumlah 58 orang karyawan DIPO Lokomotif  PT. KA (Persero) DAOP IX Jember yaitu masinis dan asisten masinis, Penelitian menggunakan Skala Likert dan  Path Analysis Data. Hasil analisanya adalah (1). ada dampak yang sig. antara Quality of Work Life pada motivasi kerja, (2). terdapat dampak yang sig. antara motivasi kerja pada kinerja, (3). terdapat dampak yang sig. antara Quality of Work Life terhadap kinerja, (4). terdapat hubungan linier antara Quality of Work Life (X) serta motivasi kerja (Z) pada kinerja (Y). Abstract: The Role Of Motivation In Affecting The Quality Of Work Life In Employee Performance. Research objectives: (1) Impact of Quality of Work Life on employee work motivation; (2). What is the impact of work motivation on employee performance? (3). Impact of Quality of Work Life on Performance on employees? (4). How will the impact of Quality of Work Life and Work Motivation on Performance on employees? The research population was 58 employees of PT. Locomotive DIPO. KA (Persero) DAOP IX Jember are machinists and machinist assistants. The research uses Likert Scale and Path Analysis Data. The results of the analysis are (1). there is an impact that sig. between Quality of Work Life on work motivation, (2). there is a significant impact. between work motivation on performance, (3). there is a significant impact. between Quality of Work Life on performance, (4). there is a linear relationship between Quality of Work Life (X) and work motivation (Z) on performance (Y).Jika Anda menyusun daftar pustaka menggunakan standar American Psychological Association (APA), Anda bisa copy paste teks dibawah ini untuk Anda masukkan pada bagian daftar pustaka Anda!Neviyani, N. (2020). Peran Motivasi dalam Memengaruhi Quality of Work Life pada Kinerja Karyawan. Efisiensi-Kajian Ilmu Administrasi, 17(1), 55-62. https://doi.org/10.21831/efisiensi.v17i1.30440

scholarly journals KUALITAS KEHIDUPAN KERJA BERPENGARUH TERHADAP KINERJA KARYAWAN DENGAN KOMITMEN ORGANISASIONAL SEBAGAI VARIABEL MEDIASI

2020 ◽  
Vol 9 (6) ◽  
pp. 2227
Author(s):  
I Putu Widnyana Putra ◽  
AA. Sagung Kartika Dewi
Keyword(s):  
Organizational Commitment ◽  
Path Analysis ◽  
Sampling Method ◽  
Employee Performance ◽  
Work Life ◽  
Quality Of Work Life ◽  
Quality Of Work ◽  
Performance Quality

Employee performance is result of work in quantity and quality achieved by an employee in carrying out tasks with the responsibilities that have been given. Purpose of this is to determine the effect of quality of work life on employee performance with organizational commitment as mediator. This research conducted at Bukit Cili Rafting Karangasem with 45 samples, using saturation sampling method. Data collected through interviews and questionnaires and analyzed by path analysis. Based on results, quality of work life has positive and significant effect on employee performance and organizational commitment. Organizational commitment has positive and significant effect on employee performance. Organizational commitment as mediator influences quality of work life on employee performance. Quality of work life and organizational commitment can significantly improve employee performance, when quality of work life obtained by employees is high, it can increase organizational commitment to be higher and thus potentially improve employee performance. Keywords: employee performance, quality of work life, organizational commitment

scholarly journals PENGARUH BUDAYA ORGANISASI DAN KOMUNIKASI TERHADAP MUTU LAYANAN SMP NEGERI DI KECAMATAN PESANGGRAHAN JAKARTA SELATAN

2021 ◽  
Vol 12 (1) ◽  
pp. 1-16
Author(s):  
Jennifer Rebecca Victoria ◽  
Matin Matin ◽  
Rochanah Rochanah ◽  
Isthifa Kemal
Keyword(s):  
Organizational Culture ◽  
Service Quality ◽  
Path Analysis ◽  
Survey Methods ◽  
Descriptive Analysis ◽  
Direct Influence ◽  
Managerial Competence ◽  
Academic Service Quality ◽  
Positive Direct

This study aims to determine the effect of supervision, persuasive education, managerial competence on academic service quality. This study uses a quantitative approach with survey methods and path analysis with path analysis techniques. The results of the study show that: (1) There is a positive direct influence of the organizational culture on the quality of teacher services. (2) There is a positive direct effect of communication on teacher service quality. (3) There is a positive direct influence of organizational culture on teacher communication. The results of the descriptive analysis of teacher service quality are very high as well as organizational and communication culture to make continuous improvements to teachers. Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh supervisi, kemonukasi persuasive, kompetensi manajerial terhadap mutu layanan akademik. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan path analysis dengan teknik analisis jalur. Hasil penelitian menunjukkan bahwa: (1) Terdapat pengaruh langsung positif  budaya organisasi terhadap mutu layanan guru. (2) Terdapat pengaruh langsung positif komunikasi terhadap mutu layanan guru. (3) Terdapat pengaruh langsung positif  budaya organisasi terhadap komunikasi guru. Hasil analisis deskriptif mutu layanan guru sangat tinggi serta budaya organisasi dan komunikasi untuk membuat perbaikan terus menerus pada guru. Kata Kunci: Budaya Organisasi, Komunikasi, Mutu Layanan

scholarly journals PENGARUH KOMITMEN KERJA DAN QUALITY OF WORK LIFE (QWL) TERHADAP KEPUASAN KERJA DAN DAMPAKNYA TERHADAP KINERJA KARYAWAN PT. INDOFOOD CBP SUKSES MAKMUR CABANG JAMBI

2017 ◽  
Vol 2 (1) ◽  
pp. 105
Author(s):  
Fathiyah Fathiyah ◽  
Ahmad Firdaus ◽  
Alex Kurnia Putra
Keyword(s):  
Job Satisfaction ◽  
Path Analysis ◽  
Employee Performance ◽  
Work Life ◽  
Quality Of Work Life ◽  
Analysis Tool ◽  
Work Commitment ◽  
Negative Consequences ◽  
Quality Of Work

The purposes this research are to examine the influence of work commitment, Quality of Work Life (QWL), job satisfaction and employee performance. The influences of work commitment, Quality of Work Life (QWL), job satisfaction and employee performance tested both directly and indirectly by taking a sample of 80 employees. To test the variables used in research conducted a survey of employees at PT. Indofood CBP Sukses Makmur Jambi Branch. Framework of theory and data analysis is done by using Path Analysis. The results of this research indicate that the work commitment, Quality of Work Life (QWL) and job satisfaction influential support directly and indirectly to the performance of employees is positive and significant impact. The analysis tool in this research using descriptive methods and verification. Where a descriptive study using a range of scales, while in verification using path analysis. Based on the results are reflection that work commitment , Quality of Work Life (QWL), job satisfaction is an important issue to improve performance of employees. Results of the study revealed that the results related to the employee's performance is important to manage the company. Optimizing the quality of work through constant work evaluation on appropriate working standards are set, action inconsistent to individuals may lead to other negative consequences in the company, such a low performance, resistance to the organization and may indicate the behavior of disobedience the employees.    Keywords: work commitment, QWL, job satisfaction and performance

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