Service Quality dan Importance Performance Analysis Program Studi Manajemen Universitas Flores

Analisis ◽  
2020 ◽  
Vol 18 (2) ◽  
pp. 54-61
Author(s):  
Yulius Laga
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Validity And Reliability ◽  
Study Program ◽  
Tertiary Institutions ◽  
Management Study ◽  
Physical Evidence ◽  
The University ◽  
Service Priority

This study adopts a service quality approach and importance performance analysis (IPA) applied to tertiary institutions, to analyze how big the role of service in tertiary institutions (lecturers and employees) is towards students who in certain contexts are valued as consumers. This research was conducted at the University of Flores management study program, with 50 samples (stratified random sampling). Test the suitability and accuracy of the data by conducting validity and reliability tests, data analysis using the SERVQUAL and IPA methods by assessing physical evidence, reliability, responsiveness, assurance, empathy on the basis of GAP value considerations and priority plots using Cartesian Diagrams. The results showed the Management study program needs to improve service priority (GAP) whose value exceeds -0.5 and low priority value in the plot diagram.

scholarly journals PENGARUH PHYSICAL EVIDENCE TERHADAP KEPUTUSAN PEMILIHAN PROGRAM STUDI MANAJEMEN FAKULTAS EKONOMI DAN BISNIS UNIVERSITAS AHMAD DAHLAN

2021 ◽  
Vol 11 (1) ◽  
pp. 111
Author(s):  
Suryana Hendrawan
Keyword(s):  
Quantitative Approach ◽  
Validity And Reliability ◽  
Study Program ◽  
Management Study ◽  
Simultaneous Effect ◽  
Independent Variables ◽  
Physical Evidence ◽  
Factors Influencing ◽  
Multiple Analysis

This study aims to analyze the factors influencing physical evidence on student decisions in choosing the Management Study Program, Faculty of Economics and Business, Universitas Ahmad Dahlan, either simultaneously or partially. This research is explanatory research with a quantitative approach. This study uses multiple analysis tests to find the partial and simultaneous effect between the dependent and independent variables. The validity and reliability used in this study have met the requirements. The results of this study indicate that facility exterior, facility interior, and other tangibles factors influencing the decision to choose the Management Study Program, Faculty of Economics and Business, Universitas Ahmad Dahlan. The result also shows that Physical Evidence Variables are simultaneously influencing the student's decision to choose the Management Study Program, Faculty of Economics and Business, Universitas Ahmad Dahlan.

Faktor – Faktor Yang Mempengaruhi Minat Berwirausaha Mahasiswa Program Studi Manajemen Fakultas Ekonomi Universitas Flores

Analisis ◽  
2020 ◽  
Vol 19 (1) ◽  
pp. 76-84
Author(s):  
Nasarius Aban ◽  
Gabriel Tanusi
Keyword(s):  
Emotional Intelligence ◽  
Regression Analysis ◽  
Family Environment ◽  
Linear Regression Analysis ◽  
Simple Random Sampling ◽  
Coefficient Of Determination ◽  
Test Results ◽  
Study Program ◽  
Management Study ◽  
The University

This study aims to determine the effect of emotional intelligence, independent attitude and family environment on the interest in entrepreneurship at the University of Flores Management Faculty of Economics. This research is an associative research. The population in this study were students of the Management Study Program of the Faculty of Economics of the University of Flores in the class of 2015-2016 who had passed the entrepreneurship courses of 170 people. Samples taken in this study were 105 respondents, with sampling techniques using simple random sampling. Data collection using questionnaires and interviews, while data analysis was performed using multiple linear regression analysis. The results of multiple regression analysis are Y = 1.060 + 0.594X1 + 0.114X2 + 0.421X3 + e. The coefficient of determination R2 for the variables X1, X2, X3 is 0.675, which means that entrepreneurial interest can be influenced by emotional intelligence, independent attitude and family environment by 67.50% and the remaining 32.50% is influenced by other factors including factors of education, skills, motivation and others. F test results show the value of Fcount> Ftable (28.442> 2.69) with a significant level of 0.000 <0.05 meaning that there is a positive and significant influence between emotional intelligence, independent attitude and family environment together on the entrepreneurial interest of the Faculty of Management Study Program Students The economy. Partial test results (t) show 1) Emotional intelligence factors have a positive and significant effect on entrepreneurial interest 2) Family environment factors have a positive and significant effect on entrepreneurial interest 3) Independent attitude factor has no positive and significant effect on entrepreneurial interest.

scholarly journals HIV/AIDS awareness among first year pharmacy students and the role of the university

2007 ◽  
Vol 3 (2) ◽  
Author(s):  
Selente Bezuidenhout ◽  
Rob Summers
Keyword(s):  
The Body ◽  
Pharmacy Students ◽  
First Year ◽  
Tertiary Institutions ◽  
University Of Technology ◽  
Inadequate Knowledge ◽  
Aids Awareness ◽  
The University ◽  
Hiv Aids

As HIV/AIDS continues to spread and affect the lives of millions of people, a sense of urgency has developed about the imperative need to stop the epidemic. Education is the key to change knowledge, attitudes and behaviour. There is currently a gap in educationprogrammes targeting youths of ages 18-24 years, for example, those enrolled in tertiary institutions. The aim of the study was therefore to establish the level of HIV/AIDS awareness among undergraduate pharmacy students at the University of Limpopo (Medunsa Campus)/ Tshwane University of Technology Schools of Pharmacy. A structured questionnaire was administered to pharmacy students on entry to the programme. Although the students of 2003, 2004 and 2005 obtained mean percentage HIV/AIDS awareness scores in the range of 70%-80%, they had inadequate knowledge of some transmission routes, events that occur when HIV invades the body, the “window period” and some symptoms. These knowledge gaps should be addressed by universities by integrating HIV/AIDS policies and education fully into all aspects of their planning, operations andteaching.

scholarly journals HUBUNGAN KUALITAS PELAYANAN TERHADAP KEPUASAN PENERIMA LAYANAN ADMINISTRASI KEPENDUDUKAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN TANAH DATAR

Jurnal Ecogen ◽  
2019 ◽  
Vol 2 (3) ◽  
pp. 327
Author(s):  
Mita Wulandari ◽  
Armida S
Keyword(s):  
Service Quality ◽  
Primary Data ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Five Dimensions ◽  
Correlation Test ◽  
Physical Evidence ◽  
Correlational Method ◽  
Data Collection Technique ◽  
Linearity Test

This study aims to determine the relationship of service quality to the satisfaction of recipients of population administration services at the Population and Civil Registry Office of Tanah Datar District. Measurement of service quality dimensions using five dimensions of service quality consisting of dimensions of physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy). This type of research is a quantitative study with a correlational method using SPSS version 22. The population of this study is the population receiving population administration services in Dukcapil Tanah Datar District, a population of 82,286 people with a sample of 100 people taken using the Slovin formula using accidental sampling techniques. The research data is primary data, the data collection technique in this study is to use a questionnaire prepared using a Likert scale whose scores are 1-5. To ensure that the instruments used in the study are validity and reliability tests. Data were analyzed by descriptive and inductive analysis using normality test, linearity test, hypothesis testing using multiple correlation test, person correlation test, and the coefficient of determination test with α = 0.05. The results of this study show that the five service quality variables have a positive and significant relationship to the satisfaction of recipients of population administration services, namely the dimensions of physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), and empathy (empathy). Keyword:  kualitas pelayanan, bukti fisik (tangibility), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (emphaty), dan kepuasan masyarakat penerima layanan.

scholarly journals Reputasi Universitas, Biaya Kuliah, Fasilitas Perkuliahan dan Keputusan Mahasiswa Memilih Program Studi Manajemen Universitas Flores: Studi Pada Mahasiswa Program Studi Manajemen Angkatan 2019

Analisis ◽  
2020 ◽  
Vol 10 (2) ◽  
pp. 104-117
Author(s):  
Yosafat Kristianus Bao ◽  
Maria Helena Carolinda Dua Mea
Keyword(s):  
Quantitative Approach ◽  
Research Approach ◽  
Study Program ◽  
Significance Level ◽  
Management Study ◽  
The Third ◽  
Calculation Results ◽  
The University ◽  
Tuition Costs

The decision to study in a major is a big challenge among most students. They will consider the existing conditions or circumstances. If the circumstances or conditions seem not in accordance with what is expected, there will be doubts which result in the decision not to choose the expected study program. Although in making a decision to take education in a study program, a consideration is needed, however, students of the Management study program have not conducted an analysis of the study program they are taking. The research approach used is a quantitative approach. From the calculation, the t-count value is 19.794 with a significance level of 0.000 or a sig value <0.05, the first hypothesis which states "the reputation of the university affects the student's decision to choose Management Study Program at the University of Flores" is accepted. From the calculation results, the t-count value is 0.887 with a significance level of 0.377 or sig> 0.05, thus the second hypothesis which states "tuition costs affect students' decisions to choose Management Study Program at the University of Flores" is rejected. From the calculation results, it is obtained that the t-count value is 5.295 with a significance level of 0.000 or a sig value <0.05, the third hypothesis which states "lecture facilities affect the student's decision to choose Management Study Program at the University of Flores" is accepted.

scholarly journals Perencanaan Pengembangan Alumni Perguruan Tinggi dalam Perspektif Islam

2021 ◽  
Vol 2 (2) ◽  
pp. 76
Author(s):  
Anissa Maila Rahayu ◽  
Endin Mujahidin ◽  
Budi Handrianto
Keyword(s):  
Development Planning ◽  
Qualitative Approach ◽  
Educational Process ◽  
Study Program ◽  
Islamic Perspective ◽  
Library Research ◽  
Important Position ◽  
Islamic Civilization ◽  
The University

<p class="15bIsiAbstractBInggris">The planning preparation of an activity is highly recommended in Islamic perspective. The completion of university’s study program does not make the university complete its planning task. The existence of alumni as a necessity of the educational process has an important position and role in Islamic civilization and requires seriousness in planning its development. Currently, exploring concepts from an Islamic perspective is still limited, especially in terms of alumni development. The purpose of this study is to describe the concept of alumni in an Islamic perspective and to explain the planning of alumni development in the university. This study uses a qualitative approach with library research. The results of this study are (1) the term ‘alumni’ in the Islamic perspective refers to a monumental event and (2) alumni development planning can use the POAC (planning, organizing, actuating, controlling) concept by George Robert Terry where the stages of the flow start from planning, then organizing, then mobilizing and finally monitoring. After knowing the role of alumni is very strategic, it is hoped that alumni development planning in the future will be managed properly and seriously.</p><p class="16aJudulAbstrak"><strong>Abstrak</strong></p><p class="16bIsiAbstrak">Penyusunan suatu perencanaan kegiatan sangatlah dianjurkan dalam perspektif Islam. Selesainya program pendidikan tinggi tidaklah menjadikan perguruan tinggi tersebut selesai dalam tugas perencanaannya. Keberadaan alumni sebagai satu keniscayaan dari adanya proses pendidikan mempunyai posisi dan peran penting terhadap peradaban Islam dan perlu keseriusan dalam perencanaan pengembangannya. Saat ini, penggalian konsep dari perspektif Islam masih terbatas khususnya dalam hal pengembangan alumni. Tujuan penelitian ini adalah untuk mendeskripsikan konsep alumni dalam perspektif Islam dan menjelaskan perencanaan pengembangan alumni di perguruan tinggi. Penelitian ini menggunakan pendekatan kualitatif dengan kepustakaan. Hasil dari penelitian ini adalah (1) istilah ‘alumni’ dalam perspektif Islam merujuk kepada kejadian yang monumental dan (2) perencanaan pengembangan alumni dapat menggunakan konsep POAC (planning, organizing, actuating, controlling) oleh George Robert Terry yang mana tahapan alurnya dimulai dari perencanaan, lalu pengorganisasian, kemudian penggerakan dan terakhir pengawasan. Setelah mengetahui peran alumni sangat strategis, maka diharapkan perencanaan pengembangan alumni kedepannya dikelola dengan baik dan serius.</p>

scholarly journals The Relevance of Marketing Mix and Service Quality on Students' Decision-Making Factors Regarding Higher Education and Satisfaction

2017 ◽  
Author(s):  
Bakhtiar Tijjang ◽  
Jeni Kamase ◽  
Ilham Labbase ◽  
Annas Plyriadi
Keyword(s):  
Decision Making ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Equation ◽  
Marketing Mix ◽  
Study Program ◽  
Mediating Role ◽  
Decision Making Factors ◽  
New Students

This study conducted aims to examine and analyze the relevance of marketing mix and service quality on the students decision-making, the relevance of marketing mix, service quality on student satisfaction and the effect over decisions related on student satisfaction and the relevance of marketing mix and service quality on student satisfaction as a mediating role of students decision-making. Population in this study were all a new students in the study program management, education level of Bachelor degree of the academic year 2015/2016 in Makassar. There are 381 students were used as samples. Data were analyzed using Structural Equation Modelling (SEM) with support Analysis of Moment Structures (AMOS). This study provides findings that the marketing mix and service quality has a significant effect on students decision-making, marketing mix does not directly effect in student satisfaction, services quality and student’s decision-making has a significant on student satisfaction. Marketing mix and service quality has a significant effect on student satisfaction as a mediating role of student’s decision-making. These findings explain that the marketing mix directly affects decision-making, but has no direct effect on satisfaction; marketing mix can affect satisfaction if supported by the student’s decision-making. Service quality affects directly and indirectly on satisfaction as a mediating role of decision-making.

scholarly journals Perbedaan Persepsi Mahasiswa Program Studi Akuntansi dan Manajemen Terhadap Kualitas Layanan Jasa Pendidikan Di Universitas Katolik Musi Charitas Palembang

2018 ◽  
Vol 16 (1) ◽  
pp. 17
Author(s):  
Maria Josephine Tyra ◽  
Andreas Sarjono
Keyword(s):  
Sampling Technique ◽  
Education Quality ◽  
Quality Of Education ◽  
Study Program ◽  
Management Study ◽  
Physical Evidence ◽  
Catholic University ◽  
The Difference ◽  
Strongly Agree

The research entitled "Perceptions Differences of Accounting Student and Management Study Program on Quality of Education Services at Catholic University of Musi Charitas Palembang is a study of consumer behavior regarding the perception of the five dimensions of education quality including reliability, responsiveness, assurance, empathy, and physical evidence from the university that he is chosen. The purpose of the study is to prove whether there is a difference in the perception of education quality from the students in Management and Accounting Study Program at the Catholic University of Musi Charitas. The type of research used is case study by using survey technique. Data collection techniques used is to spread the 5-point Likert questionnaire that is from Very disagree until Strongly agree. Population in this research is active student, Batch 2015/2016 until Batch 2016/2017 Management and Accounting Study Program Catholic University of Musi Charitas Palembang. Sampling technique used non probability sampling that is purposive sampling. Based on the results of the differences test using the Mann-Whitney test proved that the perception of students of Accounting Study Program on the quality of education in Unika Musi Charitas (Mdn = 2143) in general it is difference significantly with the students perception of Management Study Program on the quality of education in Catholic University of Musi Charitas (Mdn = 2907) with significance 0.008 <0.05 (Ho is rejected). If it is seen from each variable, then reliability, responsiveness, and guarantee prove the difference of perception between student of Accounting and Management Study Program. While the variable of empathy and physical evidence do not prove the difference of perception between student of Accounting and Management Study Program.

PENGARUH PROMOSI (PROMOTION) TERHADAP KEPUTUSAN MAHASISWA BARU MEMILIH PROGAM STUDI MANAJEMEN PENDIDIKAN ISLAM FAKULTAS TARBIYAH DAN KEGURUAN INSTITUT AGAMA ISLAM DARUSSALAM

2021 ◽  
Vol 2 (01) ◽  
pp. 112
Author(s):  
Mamlukhah Mamlukhah ◽  
Yudi Suprastiyo
Keyword(s):  
Quantitative Research ◽  
Educational Institution ◽  
Islamic Education ◽  
Validity And Reliability ◽  
Study Program ◽  
Management Study ◽  
Education Management ◽  
Islamic Religion ◽  
Quantitative Descriptive ◽  
Academic Year

This study aims to determine the effect of promotion on the decision of students to choose the Islamic Education Management Study Program of the Faculty of Tarbiyah and Teachers of the Darussalam Islamic Institute of Academic Year 2019/2020. As one of the factors influencing students' decision to choose a study program, promotion is one of the most important variables in the marketing mix undertaken by a company or educational institution. This research is a quantitative research. This type of research uses quantitative descriptive. Data collection techniques using a questionnaire or questionnaire that has been tested for validity and reliability. To find out whether there is a significant influence between promotion of student decisions in choosing the Islamic Education Management Study Program at the Faculty of Tarbiyah and Teaching Institute of Islamic Religion in the Academic Year 2019/2020 using Pearson's product moment formula. After analyzing the data collected, it was found that (1) the results of the questionnaire were about promotion with 53 respondents classified as very good with the percentage of 88.60% (2) the results of the questionnaire about the student's decision were classified as very good with a percentage of 88.86%. (3) Effect of Promotion on Students' Decisions to Choose Islamic Education Management Study Program of the Tarbiyah and Teaching Faculty of Islamic Republic of Darussalam Academic Year 2019/2020 shows an effect of 90.63%, with the results of t count then 0.935 is between 0.80 - 1,000 Very strong.

Participation in a Campus Recreation Program and its Effect on Student Retention

2006 ◽  
Vol 30 (1) ◽  
pp. 40-45 ◽  
Author(s):  
David A. Hall
Keyword(s):  
Design Method ◽  
Campus Recreation ◽  
Validity And Reliability ◽  
The Pacific ◽  
Archival Documents ◽  
The University ◽  
Campus Recreation Program ◽  
Depth Interviews

The following qualitative research project was a case study review of the campus recreation program at the University of the Pacific. The study contains a brief literature review, participant observations, analysis of departmental participation rates, and in-depth interviews with University of the Pacific students. The study intended to understand the role of a campus recreation program in retaining students at the University of the Pacific. The type of research design, method, discussion, and measures of validity and reliability are incorporated in this paper. The method of analysis chosen was in-depth interviewing. Historical records, archival documents, and an analysis of the in-depth interviews were used to describe the case and analyze the findings.

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