scholarly journals HUBUNGAN HARGA DAN KUALITAS PRODUK DENGAN KEPUASAN PELANGGAN PADA TOKO PERLENGKAPAN BAJU SEKOLAH ELIS KOTA BENGKULU

2019 ◽  
Vol 7 (1) ◽  
pp. 50-57
Author(s):  
Siti Hanila ◽  
Rahmad Hidayat
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Significant Relationship ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Spearman Correlation ◽  
School Uniform ◽  
Relationship Of ◽  
The Relationship ◽  
Test Result

The aim of this study is to know the relationship of price and product quality with customer satisfaction at Elis school uniform shop of Bengkulu city. The sample in this study were 50 consumers who purchased school uniform at Elis school uniform shop of Bengkulu city, because all the population in this study were sampled, so the sampling was done by using accidental sampling technique. Data collection methods used is questionnaires and analytical methods used are rank spearman correlation analysis and testing the data with t test.Based on the results of study the price has a relationship with the customer satisfaction at Elis school uniform shop of Bengkulu citywith a correlation value of 0.537, thus the price offered by the shop is relatively or not too expensive or not too cheap. This result is reinforced by hypothesis test result that tcount is greater than t table (4.408> 1.677). This means that the price has a significant relationship with customer satisfaction at Elis school uniform shop of Bengkulu city.Rank spearman correlation for the relationship of product quality with customer satisfaction at Elis school uniform shop of Bengkulu cityhas a strong correlation with correlation value of 0.604, it means that the better quality of the trade by Elis school uniform shop, the higher level of customerssatisfaction. This is reinforced by the hypothesis test result that t count is greater than t table (5.246> 1.677). This means that the product quality has a significant relationship with customer satisfaction at Elis school uniform shop of Bengkulu city.

scholarly journals THE RELATIONSHIP OF HOSPITAL COST, SERVICE QUALITY AND PATIENT SATISFACTION

2019 ◽  
Vol 10 (2) ◽  
pp. 132-138
Author(s):  
Riska Arsita ◽  
Haerawati Idris
Keyword(s):  
Patient Satisfaction ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Significant Relationship ◽  
Hospital Cost ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
Relationship Of ◽  
The Relationship

Customer satisfaction becomes very important to determine the success of service companies. One way to survive in the healthcare industry today is to create customer satisfaction through improved service quality. Hospital cost is an indicator for patients to utilize health services. This study aims to analyze the relationship of hospital cost and service quality with patient satisfaction. This study used analytic survey with a cross-sectional study design. The sample of this study is the general patient who used inpatient and outpatient installation of Bhayangkara Hospital in Palembang as many as 117 patients. The sampling technique used systematic random sampling. Analysis of statistical data used the t-test. The results showed that the quality of service has a significant relationship with patient satisfaction (p-value 0,001). While the hospital cost does not have a significant relationship with satisfaction patients (p-value 0,368). Service quality has relationship with patient satisfaction. The hospital should improve dimension of service quality in order to  improve patient satisfaction. Keywords: Cost, service quality, patient satisfaction

scholarly journals The Relationship between Reputation, Customer Satisfaction, Trust, and Loyalty

2014 ◽  
Vol 4 (3) ◽  
pp. 368 ◽  
Author(s):  
Roshana Gul
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Significant Relationship ◽  
Positive Sign ◽  
Medical College ◽  
Independent Variable ◽  
Relationship Of ◽  
The Relationship ◽  
Self Administered Questionnaire

Though a lot of studies have been done to conclude customer loyalty as dependent variable but still there is a vast margin of researches to be conducted in future in different spheres of this construct. On the other hand the truth of the importance of customer loyalty as an enduring asset cannot be falsified. It is fundamental for organizations to build up long term and mutual beneficial associations with the customers. The purpose of this research paper is to show the inter relationship of reputation, customer satisfaction and trust on customer loyalty. According to the observations reputation is the major independent variable that has significant relationship with customer satisfaction, customer loyalty, and trust. Data for this research study was taken from the Islamia University, Quaid-e-Azam Medical College, and different banks located at various geographic locations of Bahawalpur region of Pakistan. Data was collected through self administered questionnaire and analyzed by using regression through SPSS. The results have been drawn from 150 users of NISHAT LINEN and it was found that there is positive and significant relationship among reputation, customer satisfaction, trust and customer loyalty. Hence the studies give the positive sign that with the increment of reputation, customer satisfaction and trust the customer loyalty enhances.  

scholarly journals Channel Strategy to Customer Satisfaction: Case of Traditional Retail Channel in Jakarta

2019 ◽  
Vol 8 (6S3) ◽  
pp. 277-283
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Market Competition ◽  
Sampling Technique ◽  
Product Availability ◽  
Retail Channel ◽  
Life Style Changes ◽  
Trade Channel ◽  
Retail Company ◽  
Relationship Of

Consumer’s life style changes impact shifting trend in trade channel where is number of visits to traditional groceries continues to decline, while in contrary the visit to vegetable vendor and minimarts are increasing. Product Availability means product distributes well and ready at outlet. Product Affordability is extending to which perceived value of the product is greater than perceived cost at the outlet where customer buy its product. Customer satisfaction is an important strategy in maintaining customers, in most business include in retail chain. Declining growth on fast moving consumer product business especially beverages including bottled water and the increased of competition had brought many companies to re-look and invest on their distribution Strategy. Currently company mainly focuses on wholesalers, while a lot of opportunity to develop traditional retail. Company needs to really understand the strong reason traditional retail channel is important to be developed. Company must win the market competition thru product availability, product affordability, product quality and Product Variability. This research attempt to investigate the relationship of the Product Availability to Customer Satisfaction in water bottled business at Jakarta area and to provide insight on company maximizing product availability at the traditional retail channel. This study is using quantitative approach and data collection is buy distributing questionnaire to respondents of AQUA, the biggest bottle water brand in Indonesia to consumer living in Greater Jakarta area. Sampling approach was convenient sampling technique. This researched managed to collect 400 valid responses. Data analysis and hypothesis testing was employed regression analysis with SPSS software. The finding found that product availability, Product affordability and Product quality significantly influence customer satisfaction of customer AQUA. Additional insight suggests product availability variable has the strongest influence for all Jakarta Area except West Jakarta on Customer Satisfaction than product affordability, product quality and product variability.

scholarly journals HUBUNGAN ANTARA KESEPIAN DENGAN SELFIE-LIKING PADA MAHASISWA

2017 ◽  
Vol 16 (2) ◽  
pp. 122
Author(s):  
Evina Krisnawati ◽  
Christiana Hari Soetjiningsih
Keyword(s):  
College Students ◽  
Social Media ◽  
Significant Relationship ◽  
Quantitative Methods ◽  
Positive Relationship ◽  
Sampling Technique ◽  
Spearman Correlation ◽  
Purposive Sampling ◽  
Spearman Correlation Test ◽  
The Relationship

This study aims to examine the relationship between loneliness and selfie-liking. The hypothesis of this research is that there is a positive relationship between loneliness and selfie-liking among college students. This research used correlational quantitative methods. Participants in this research was 64 students, which was taken by purposive sampling technique, with inclusive criteria: like to do selfie and in the last month post the selfie photos to social media as much as 4-6 times. Data were collected using the Loneliness Scale from UCLA Version 3 and selfie-liking measured by Selfie-Liking Scale.  The correlation was analyzed using the Spearman Correlation Test with SPSS 23 for Windows. The results showed there was a positive and significant relationship between loneliness and self-liking (r=.297; p=.009) which means the higher loneliness, the higher selfie-liking.

scholarly journals Efektivitas Komunikasi Kepemimpinan Transformasional Ketua RT Terhadap Partisipasi Warga Di Kabupaten Bogor (Communication Effectiveness Transformational Leadership Head of the Neighbourhood Community Against Citizens Participation in Kabupaten Bogor)

2016 ◽  
Vol 14 (2) ◽  
Author(s):  
Naila Vellayati ◽  
Sarwititi Sarwoprasodjo ◽  
Cahyono Tri Wibowo
Keyword(s):  
Transformational Leadership ◽  
Sampling Technique ◽  
Shared Environment ◽  
Communication Effectiveness ◽  
Spearman Correlation ◽  
Unit Of Analysis ◽  
Significant Relationships ◽  
Quota Sampling ◽  
Relationship Of ◽  
The Relationship

The importance of communication development can help people or parties involved in the development to stay on its tracks and create independence. The aim of this study consists of 1) Analyzing the relationship credibility of Women and Men Head of the Neighbourhood Community 2) Analyzing the relationship between the meeting intensity of the Women and Men Head of the Neighbourhood Community 3) To analyze the relationship of transformational leadership. The unit of analysis in this study comprises of 38 Women and Men Head of the Neighbourhood Community. The location was chosen deliberately, namely the District Dramaga. Parung and Ciomas. The sampling technique used was sensus and quota sampling by Spearman correlation using different teststo see the differences between Women and Men Head of the Neigbourhood Community. Women Head of the Neighbourhood Community shows significant relationships in the credibility, the intensity of the meeting, and transformational leadership. Head of the Neighbourhood Community Men related real on transformational leadership. It said that women and men do not differ regarding the actual transformational leadership related to the level of participation. It happens because when meeting citizens given the opportunity to provide opinions, advice, ideas and information, and if the activities carried out concerning the interests of the shared environment and a sense of solidarity among citizens.Keywords:Communication Development, Rural Development, Neigbourhood Community, TransformationalLeadership, Participation

scholarly journals HUBUNGAN MOTIVASI KERJA DENGAN KOMPENSASI KARYAWAN

Perspektif ◽  
2022 ◽  
Vol 1 (3) ◽  
pp. 264-272
Author(s):  
Koen Adi Suryo
Keyword(s):  
Positive Relationship ◽  
Sampling Technique ◽  
Employee Motivation ◽  
Spearman Correlation ◽  
Collection Device ◽  
Strong Positive Relationship ◽  
Inductive Methods ◽  
Convenience Sampling ◽  
Relationship Of ◽  
The Relationship

Abstrak Penelitian ini bertujuan untuk mengetahui hubungan antara motivasi kerja karyawan dengan kompensasi. Penelitian dilakukan di “PT PAI”. Penelitian ini merupakan penelitian deskriptif. Populasi dalam penelitian ini adalah seluruh karyawan PT ”PAI”, sampel sebanyak 20 orang karyawan diambil dengan teknik convenience sampling. Perangkat pengumpulan data yang digunakan adalah perangkat kuesioner. Metode analisis data yang digunakan adalah metode deskriptif dan induktif. Perangkat analisis data yang digunakan adalah tabel distribusi frekuensi dan korelasi Spearman. Hasil penelitian menunjukkan bahwa terdapat hubungan positif kuat sebesar 0,983 dan signifikan antara motivasi kerja karyawan dengan kompensasinya pada PT ”PAI”. Abstract This study aims to determine the relationship between employee motivation and compensation. The research was conducted at "PT PAI." This research is descriptive. The population in this study were all employees of PT "PAI." A sample of 20 employees was taken using the convenience sampling technique. The data collection device used is a questionnaire device, and the method used is descriptive and inductive methods. Data analysis tools used are frequency distribution table and Spearman correlation. The results showed a strong positive relationship of 0.983 and significant between employee motivation and compensation at PT "PAI."

scholarly journals Correlation Peer Support with Body Image (Self-Image) of Adolescent at SMP Pelita 1 Depok

2020 ◽  
Vol 3 (2) ◽  
pp. 31
Author(s):  
Elpinah Widiastuti ◽  
Diah Ratnawati
Keyword(s):  
Body Image ◽  
Data Analysis ◽  
Peer Support ◽  
Sampling Technique ◽  
Cross Sectional ◽  
Negative Body Image ◽  
Self Image ◽  
Relationship Of ◽  
The Relationship ◽  
Test Result

This research is more purpose know the relationship of peer support with body image on adolescent SMP Pelita 1 Depok. The method used with the quantitative approach make us of cross sectional (potong litang) with increase the sampel of 100 respondent at SMP Pelita 1 Depok with startified sampling technique. Method of data analysis will do it by using chis square test. Result of data analysis was obtained result p=0,001. This is show that there is a relationship peer support with body image on adolescent SMP Pelita 1 Depok at significant  level 0,005, also obtained the value OR=4,173 means that responden who have negative peer support have a 4 kali change to have a negative body image in comparison with respondents who have positive peer support. From the result of this research expected to give a positive  to be behavior, and of individual throughts and feelings for friends will give supports for their body image, so adolescent more confident again their body image.Keywords: Adolescent, Body Image, Peer Support

scholarly journals Relevance of self efficacy and female futsal athletes’ anxiety before the match

2020 ◽  
Vol 6 (1) ◽  
pp. 105-117
Author(s):  
Aliyyah Aliyyah ◽  
Bagus Wicaksono ◽  
Rahmah Saniatuzzulfa ◽  
Agus Mukholid
Keyword(s):  
Significant Relationship ◽  
Self Efficacy ◽  
Hypothesis Test ◽  
Anxiety Scale ◽  
Psychological State ◽  
Male Athletes ◽  
Scale Reliability ◽  
The Relationship ◽  
Test Result

The athletes performance will be excellent with the support of healthy mind. Psychological state such as anxiety must be lessened to achieve the desired performance. Several previous studies suggest that anxiety is closely related to self-efficacy. Positive self-efficacy helps the athletes in controlling their anxiety. This study aims to determine the relationship between self-efficacy and anxiety before the match. The research involves 44 female futsal athletes of Sebelas Maret University in Surakarta. To measure the variables in this study, the anxiety scale before the match (reliability = 0.927) and self-efficacy scale (reliability = 0.859) are used. Hypothesis test result of r = -0.334 shows that there is a negative and significant relationship between self-efficacy and anxiety before the match, which means the lower self-efficacy, the higher athletes’ anxiety before the match (P = 0.023; p <0.05). This research is limited to female futsal athletes. Further studies are expected to involve male athletes and other sports.

scholarly journals The Relationship of Cigarette Addiction, Smartphone Addiction and Self-Control of Men's Dormitory Students

2020 ◽  
Vol 7 (2) ◽  
pp. 147-154
Author(s):  
Andreas Wisnu Adi Purnomo ◽  
J.T. Lobby Loekmono
Keyword(s):  
Significant Relationship ◽  
Sampling Technique ◽  
Self Control ◽  
Smartphone Addiction ◽  
Multiple Correlation ◽  
Christian University ◽  
Analysis Technique ◽  
R Value ◽  
Relationship Of ◽  
The Relationship

This study aims to determine whether there is a significant relationship between cigarette addiction, simultaneous smartphone addiction and self-control. The subjects who became respondents were students who live in the male dormitory of Satya Wacana Christian University, totalling 109 students as the population. The sampling technique chosen was purposive sampling with the criteria of students who were active smokers and were involved in using smartphones. The research method used is correlational quantitative. The sample consisted of 33 students. The analysis technique used is the multiple correlation formula. Based on the results of various correlation analyzes, the R-value is -0.350 in the opposite direction. For comparison, the Fcount value is found to be 2.128 and the F table with a significant 5% of 4,130. In other words, Fcount Ftable, which means there is no significant relationship. The results of this study found that there was no significant relationship between cigarette addiction, simultaneous smartphone addiction and self-control.

scholarly journals HUBUNGAN OBESITAS DENGAN PREEKLAMPSIA PADA IBU HAMIL TRIMESTER II DAN III

2019 ◽  
Vol 2 (5) ◽  
pp. 312
Author(s):  
Rahmawati Wahyuni ◽  
Azhari Azhari ◽  
Nursari Abdul Syukur
Keyword(s):  
Maternal Mortality ◽  
Pregnant Women ◽  
Maternal Death ◽  
Significant Relationship ◽  
Sampling Technique ◽  
P Value ◽  
Cross Sectional ◽  
Purposive Sampling ◽  
Relationship Of ◽  
The Relationship

Abstract Maternal mortality rate in Indonesia is still high enough which is dominated by three main causes of death that is bleeding, preeclampsia, and infection. Maternal Mortality in Samarinda city in 2015 increased by 76 per 100,000 live births. Maternal mortality in Samarinda city, dominated maternal death aged 20-34 years that fall into maternal and maternal death category. One of the causes of maternal death is preeclampsia and one of the causes of preeclampsia in pregnant women is obesity. The purpose of this study to determine the relationship of obesity with preeclampsia in pregnant women trimester II and III in RSUD Abdul Wahab Sjahranie Samarinda with specified α is 0,05The design of this study is cross sectional, sampling technique with purposive sampling of 39 pregnant women trimester II and III. The results of this study found there is a significant relationship between obesity with preeclampsia in pregnant women trimester II and III (p value = 0.006) with the value of α = 0.05.There is a significant relationship between obesity with preeclampsia in pregnant women trimester II and III in RSUD Abdul Wahab Sjahranie Samarinda 2018. Keywords :  Obesity, Preeclampsia, Pregnant Women trimester II and III   Abstrak Angka kematian ibu di Indonesia masih cukup tinggi yang didominasi oleh tiga penyebab utama kematian yaitu perdarahan, preeklampsia, dan infeksi. Kematian ibu  di kota Samarinda tahun 2015 meningkat menjadi 76 per 100.000 kelahiran hidup hidup. AKI di kota samarinda, didominasi kematian ibu usia 20-34 tahun yang masuk dalam kategori kematian ibu hamil dan  ibu bersalin. Salah satu penyebab kematian ibu adalah preeklampsia dan salah satu penyebab terjadinya preeklampsia pada ibu hamil yaitu obesitas. Tujuan penelitian ini untuk mengetahui hubungan obesitas dengan preeklampsia pada ibu hamil trimester II dan III di RSUD Abdul Wahab Sjahranie  Samarinda dengan α yang ditentukan adalah 0,05Desain penelitian ini adalah cross sectional, Teknik pengambilan sampel dengan purposive sampling dan responden sebanyak 39 ibu hamil trimester II dan III. Hasil penelitian ini diperoleh terdapat hubungan bermakna antara obesitas dengan preeklampsia pada ibu hamil trimester II dan III  (p value=0,006) dengan nilai α=0,05.Terdapat hubungan bermakna antara obesitas dengan preeklampsia pada ibu hamil trimester II dan III di RSUD Abdul Wahab Sjahranie Samarinda Tahun 2018. Kata Kunci : Obesitas, preeklampsia, wanita hamil trimester II dan III

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