Innovation Management Based on Customer Satisfaction

2015 ◽  
pp. 226-256
Author(s):  
Maria Beatriz Marques
Keyword(s):  
Social Development ◽  
Innovation Management ◽  
Intrinsic Value ◽  
Knowledge Society ◽  
Perceived Value ◽  
Market Demand ◽  
The People ◽  
Management Processes ◽  
Management Of Resources

The immaterial nature of the knowledge society shifts the focus of management processes for the management of people, from the material to the intellectual capital, from the management of resources to the management of information and knowledge about the mediators and mediated by who produce and consume information produced, in order to create value and wealth for sustainable social development. Thus, it is crucial to clarify the concept of innovation and its determination, as more than the quality of the performance systems (intrinsic value) is important to determine the human reaction of the performance of these systems (perceived value). In this chapter, the author proposes that the success of organizations depends on their ability to satisfy the people that constitute their market, physical or virtual. The author suggests that the successful project management of organizations is sustained in decisions based on the management of information and knowledge of their market demand.

Metodiko-instrumentalnoye ensuring terminal management of region economy: terminal management shouldn't allow crisis

2017 ◽  
Author(s):  
Брагина ◽  
Zinaida Bragina ◽  
Туманова ◽  
Elena Tumanova
Keyword(s):  
Economic System ◽  
Theory And Practice ◽  
Modern Theory ◽  
The People ◽  
Management Processes ◽  
System Effectiveness

The most important component of system effectiveness of management is quality of performance of the functions by it. The problem of management is complicated with that formal and informal structures are closely bound among themselves and often indiscernible whereas quality and efficiency of interaction of the people involved in management processes is the cornerstone of development of social and economic system. Thus, the modern theory and practice of management need the tools uniting public and analytical diagnostics of administrative decisions for the purpose of prevention of contradictions between a condition of system, laws of its functioning and development with the made administrative impacts

INNOVATING WITH DOMINANT SUPPLIERS: LESSONS FROM THE RACE FOR LASER LIGHT

2019 ◽  
Vol 24 (01) ◽  
pp. 2050008 ◽  
Author(s):  
JANINA MILENA GOLDBERG ◽  
HOLGER SCHIELE
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Innovation Management ◽  
Innovation Process ◽  
Management Processes ◽  
Speed Up ◽  
Different Order ◽  
Innovation Processes

Traditionally, manufacturers could usually choose from several suppliers who would be more than willing to engage in innovation processes with them. However, more often the situation arises that a supplier has a dominant position because of a clear leadership or even exclusivity in a certain technology. How should the buying companies handle such situations when a supplier can choose the customer to collaborate with, rather than cueing in front of the customer’s door? This paper focuses on how a buying company may best handle this situation of innovating with dominant suppliers. The methodology used is a case study that compares, from an original equipment manufacturer’s perspective, two implemented supplier innovations with different expirations — a success case and a failure. Findings lead to three main propositions: First, firms may benefit from carefully analysing and designing the buyer–supplier constellation in innovation processes and not only the quality of the innovation. Drawing back on attractiveness theory grounded in social exchange theory may provide clues on how to do so. Second, in case of a dominant supplier situation, traditional innovation management processes may fail and need to be amended by a dedicated innovation process with a different order of steps. In the case of supplier dominance, it is essential to first analyse the supplier constellation, and then make the decision for the innovation path to follow — and not the other way around. Third, in the fight for getting access to a supplier’s innovation, a speed-up process with the buying company may be a tool for outperforming other buyers competing for the same supplier.

E.H. Christopherson Lecture: Lessons for the United States From the Worldwide Child Survival Revolution

PEDIATRICS ◽  
1995 ◽  
Vol 96 (2) ◽  
pp. 342-346
Author(s):  
Carl E. Taylor
Keyword(s):  
United States ◽  
Social Development ◽  
Local Level ◽  
Action Learning ◽  
Child Survival ◽  
The United States ◽  
Childhood Immunization ◽  
International Agencies ◽  
The People

It is time to apply in the United States' principles that are emerging from a series of World Summits and United Nations Conferences on Children, Environment, Population, Women, and Social Development. After years of top-down programs supported by international agencies, which have made some significant contributions in promoting activities such as childhood immunization but are having problems of sustainability, we need to focus now on integrated human development. The past tendency in international assistance to concentrate on economic development has not helped the people in greatest need. There is growing realization that what improves the quality of life most is what people do for themselves. Sustainability requires social mobilization at the local level. There are thousands of integrated, social development projects around the world that demonstrate the power of community-based, participatory approaches and we know how such local programs can be made to work under any political or economic system. What we haven't learned is how to "go to scale" in extending such projects to cover larger populations. A promising approach11 seems to be using successful local projects upgraded into Centers for Action Learning to promote the adaptation of science-based innovations to everyday life in a whole region of a country.

scholarly journals SCHOOL AS A HEALTHY ORGANIZATION:

2021 ◽  
Vol 9 (9) ◽  
pp. 178-187
Author(s):  
William Roslindo Paranhos ◽  
Inara Antunes Vieira Willerding ◽  
Édis Mafra Lapolli
Keyword(s):  
Conceptual Model ◽  
Knowledge Society ◽  
Well Being ◽  
Educational Institutions ◽  
Educational Management ◽  
Management Models ◽  
The People ◽  
Management Processes ◽  
Human Management ◽  
Healthy Organization

With the acceleration of processes, required by the knowledge society, educational institutions have noticed the need to rethink their educational management models, so that the health, well-being and integrity of the people who make up these spaces are perceived and valued. In this scenario, Human Management emerges as a possibility in order to contribute to such restructuring, enhancing educational institutions so they are understood as Healthy Organizations. This article aims to identify, in the literature, the contributions of human management to the development of healthy practices in the context of educational management. In the end, the need that educational institutions have to reconfigure their management processes becomes evident, providing them with a systemic and integral perspective. The study also presents the Conceptual Model for the Development of Healthy Organizations - MoDOS - in order to equip educational managers with a view of such process.

Research on the Ecological Environment Protection from the Perspective of People's Livelihood

2013 ◽  
Vol 788 ◽  
pp. 359-364
Author(s):  
Zhi Yuan Hu ◽  
Chen Chen Zhang
Keyword(s):  
Social Development ◽  
Environmental Protection ◽  
Living Condition ◽  
Ecological Environment ◽  
Environment Protection ◽  
Human Survival ◽  
Development Level ◽  
The People ◽  
Production And Consumption

The ecological environment is the place of human survival and activities and the base providing natural resources supply for the human's need of the production and consumption, and it is also the human survival foundation and the base of the development. Environmental protection is the proper meaning of problem about protecting and improving the livelihood of the people. It is not only the development problem and the people's livelihood, but also is the concrete embodiment of the people-oriented governing concept. The guarantee of people's livelihood cannot do without environmental protection and improving the people's livelihood also cannot do without environmental protection. The state and quality of the environment, affect directly people's living condition and social development level, which determines the success or failure of the country and the nation ultimately.

scholarly journals Review on the Display Design of Historical Museums

2021 ◽  
Vol 14 ◽  
pp. 91-96
Author(s):  
Xin Fu ◽  
Peng Wu
Keyword(s):  
Social Development ◽  
Exhibition Design ◽  
Display Design ◽  
Innovative Design ◽  
Historical Museums ◽  
The People ◽  
Patriotic Education ◽  
Patriotism Education

Historical museum is very important for patriotic education and social development. In order to improve the quality of the people, realize their thoughts and the development of the future of society, museums and memorial halls with historical themes are playing their role. When they visit, people can feel the patriotic and revolutionary spirit in the long history and gain strength. The exhibition design of the museum will add icing on the cake, explore innovative design, get rid of the old tradition, make people have a stronger sense of substitution, and give full play to the spirit of learning. Our group tried to combine the modern style with the traditional historical memorial hall, so that the memorial hall can play its role of patriotism education, promote social development, improve the quality and ideological consciousness of the people, so that people can feel the patriotism and revolutionary spirit in the long history when browsing and visiting.

UPAYA PENINGKATAN MUTU PENDIDIKAN DI PONDOK PESANTREN HJ. HANIAH MAROS SULAWESI SELATAN

2012 ◽  
Vol 10 (2) ◽  
Author(s):  
Abdul Muin
Keyword(s):  
Qualitative Method ◽  
Healthy Lifestyle ◽  
Boarding School ◽  
Education Quality ◽  
Quality Of Education ◽  
The People ◽  
Interest And Motivation

AbstractThe purpose of this paper is to reveal how the quality of education in this Islamic boarding school is, particularly related to education facilities, curriculum and strategies of education quality improve­ments. This study used the qualitative method. Findings of this study are: first, education infrastructure and facilities are relatively complete and adequate, which are supported by the atmosphere of the Islamic boarding school that is full of simplicity and modesty by habituation in implementing clean and healthy lifestyle. Second, the tafaqquh fi-al din (understanding of religion)-based curriculum compiled by the Islamic boarding school occupies the same degree (equal) to the curriculum prepared by the Ministry of Religious Affairs, so that both tafaqquh fi-al din (understanding of religion) studies and general studi­es have high electability, which is able to increase the quality of education and also generates interest and motivation of the people (parents) to put their children to the Islamic boarding school. Third, education in the Islamic boarding school has a strong independency because it is supported by substantial financial resources.AbstrakTujuan tulisan ini untuk mengungkapkan bagaimana mutu pendidikan di pondok pesantren ini, khususnya berkaitan dengan sarana pendidikan, kurikulum dan sterategi peningkatan mutu pendidik­an. Penelitian ini menggunakan metode kualitatif. Hasil temuan studi ini adalah: Pertama, sarana dan fasilitas pendidikan relatif lengkap dan memadai, ini didukung oleh suasana kehidupan pondok pesan­tren yang penuh kesederhanaan dan kebersahajaan dengan pembiasaan menerapkan pola hidup bersih dan sehat. Kedua, kurikulum yang berbasis tafaqquh fi-al din yang disusun oleh pondok pesantren ini menempati derajat yang sama (equal) dengan kurikulum yang disusun Kementerian Agama, sehinga baik kajian tafaqquh fi al-din maupun pelajaran umum memiliki electabilitas yang tinggi, hal ini mampu meningkatkan mutu pendidikan dan sekaligus membangkitkan animo dan motivasi masyarakat (orangtua) untuk memasukkan anaknya ke pesantren ini. Ketiga, penyelenggaraan pendidikan di pon­dok pesantren ini memiliki kemandirian yang kuat, karena didukung oleh sumber dana yang besar.

PEMBENAHAN TERHADAP LEMBAGA PEMASYARAKATAN DAPAT MENIADAKAN OPSI HUKUMAN MATI BAGI NARAPIDANA DI INDONESIA (THE IMPROVEMENT OF QUALITY OF PENITENTIARY CAN ELIMINATE THE DEATH PENALTY OPTIONS OF CONVICTED CRIMINALS IN INDONESIA)

2020 ◽  
Vol 10 (2) ◽  
pp. 175
Author(s):  
Nomensen Freddy Siahaan
Keyword(s):  
Death Penalty ◽  
Deterrent Effect ◽  
Criminal Cases ◽  
Psychological Burden ◽  
The Real ◽  
The Public ◽  
Good Citizen ◽  
The People ◽  
Long Time

After a long time was not heard to the public area, lately death penalty toward the criminal cases that classified as extraordinary crime are appear. The author discovers electronic article about the execution of the death penalty which is the prosecutor prepares to execute death penalty toward the drugs dealer. The president of Republic of Indonesia stated that it is necessary to give a deterrent effect to the convicted  criminal and keep the morality of Indonesian teenagers. According to my opinion, the author argues that it will be better and wiser if we discuss about renovating all of the Penitentiary in Indonesia than debating whether death penalty could be done in Indonesia or not, because it will be displeasure many parties, death penalty infringed the human rights of the convicted criminals and cause psychological burden to them, families, the executor of the death penalty, and other parties. Because if we have to improve the quality of the Penitentiary, if the function of Penitentiary for fostering moralily has been optimal or properly enough to the convicted criminals, Indonesia will be no longer need the death penalty option as sanction to the convicted crimanals including for the extraordinary crime (especially for drugs trafficking in our country). Penitentiary is one of the public services which aims for fostering the people that initially have bad habits (commited to the crime), so that they will have the awareness to change their bad attitude into the be better ones, will not harm others, and positively contributed to the society. Already Penitentiary’s conditions should be designed in such a way and as good as possible, so that the inmates feels like at their own home (like having a second home after his own home), and feel humaner to spend their days in the Penitentiary. The author believes that if the Penitentiary has been improved and optimized its function well, then the real purpose of Penitentiary will definitely achieved. As stated in Law Number 12 Year 1995 regarding to Penitentiary Article 2 which states "sanction system are organized in order to fostering the convicted criminals in order to be the real man, aware of their fault, improve themselves, and not to repeat the criminal act so that they can be friendly received by the community, can actively participated in the development of our country, and can socialize themselves as good citizen."Article 3 on this regulation also intensifies the function of Penitentiary "the function of Penitentiary is to prepare convicted criminals to be able to properly integrated to the society, so they can be accepted again as members of the public who are free and responsible ones." 

KUALITAS PELAYANAN DALAM PEMBANGUNAN INFRASTRUKTUR DI KECAMATAN CIAWI, KABUPATEN BOGOR

2018 ◽  
Vol 4 (2) ◽  
pp. 101
Author(s):  
Muhamad Alfian ◽  
Nandang Saefudin Zenju ◽  
Irma Purnamasari
Keyword(s):  
Quality Of Service ◽  
National Development ◽  
Infrastructure Development ◽  
National Unity ◽  
The People ◽  
Driving Wheel ◽  
Alternative Routes ◽  
The City ◽  
Quality Infrastructure

Infrastructure development is an integral part of national development and the driving wheel of economic growth. Infrastructure also has an important role in strengthening national unity and unity (Bappenas: 2009). The banjarwaru, banjarwangi, and telukpinang highways are the access roads traversed by 8 villages including alternative routes for the cicurug-sukabumi area. This road is always passed by the people who headed to the city. Therefore, the benefits of this road is very important because it is often passed from the cicurug-sukabumi area due to the diversion of traffic flow so that the intensity of high road users.In this study the author uses the theory of Ridwan and Sudrajat. Quality of service is the level of incompatibility between expectations with customer desires and also the perceptions of these customers. Quality of service here can be assessed by looking at the dimensions. These dimensions include the quality of service, the ability of officials, and service convenience. During the observation to the community through the survey to direct approach with the community, most people complained that the development service to build the kecamatan should be further improved and the results of this study showed that the Quality Assessment of Service in Road Infrastructure Development in Ciawi Sub-district Bogor Regency is categorized Fair Good this is because the assessment of the quality of development services by the Subdistrict Apparatus itself and from the community assess the ability of District Officers still have to be improved in conducting the service and its implementation.Keywords: Service Quality, Infrastructure Development.

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