E-Government in Australia

2015 ◽  
pp. 1905-1925
Author(s):  
Ritesh Chugh ◽  
Srimannarayana Grandhi
Keyword(s):  
Ad Hoc ◽  
Cost Effective ◽  
Communication Technologies ◽  
City Council ◽  
Capital City ◽  
Quality Cost ◽  
Web Presence ◽  
The Public ◽  
Government Services ◽  
City Councils

The adoption of e-government signifies a positive way to move ahead in the 21st century with enhanced quality, cost effective government services and a superior relationship between different stakeholders. E-government provides new opportunities to both government and its citizens. The wider acceptance of new communication technologies are helping governments and their agencies worldwide to serve citizens, businesses and other governments with greater efficiency. This chapter looks at e-government development statistics globally before narrowing down to Internet usage and e-government adoption in Australia. Opportunities and challenges of e-government adoption are presented. The chapter then focuses on the current state of e-government in Australian city councils and seeks to evaluate council websites to understand their usability characteristics. Seven Australian capital city council websites have been chosen and evaluated based on factors such as navigation, searchability, layout and visual clarity, information content, communication methods, and transactional services. The research indicates that e-government in Australia is in its early stages and there is scope for further improvement and growth. The high incidence of web presence indicates that government entities, such as city councils are pursuing cyber strategies. Although the majority of government entities utilise websites to disseminate information to the public, optimal use of ICT in the public sector is ad hoc and in infancy albeit growing rapidly. This chapter provides a concise and holistic understanding of issues that can be encountered when exploiting the Internet and ICT for providing e-government services.

E-Government in Australia

2013 ◽  
pp. 215-234 ◽  
Author(s):  
Ritesh Chugh ◽  
Srimannarayana Grandhi
Keyword(s):  
Public Sector ◽  
Ad Hoc ◽  
The Internet ◽  
Web Presence ◽  
The Public ◽  
Government Services ◽  
City Councils ◽  
Early Stages ◽  
Holistic Understanding ◽  
High Incidence

The research indicates that e-government in Australia is in its early stages and there is scope for further improvement and growth. The high incidence of web presence indicates that government entities, such as city councils are pursuing cyber strategies. Although the majority of government entities utilise websites to disseminate information to the public, optimal use of ICT in the public sector is ad hoc and in infancy albeit growing rapidly. This chapter provides a concise and holistic understanding of issues that can be encountered when exploiting the Internet and ICT for providing e-government services.

scholarly journals Using Aerial and Vehicular NFV Infrastructures to Agilely Create Vertical Services

Sensors ◽  
2021 ◽  
Vol 21 (4) ◽  
pp. 1342
Author(s):  
Borja Nogales ◽  
Miguel Silva ◽  
Ivan Vidal ◽  
Miguel Luís ◽  
Francisco Valera ◽  
...  
Keyword(s):  
Ad Hoc Network ◽  
Ad Hoc ◽  
Cost Effective ◽  
Network Services ◽  
Network Function Virtualization ◽  
Mobile Environments ◽  
Network Resources ◽  
The Public ◽  
Network Function ◽  
And Performance

5G communications have become an enabler for the creation of new and more complex networking scenarios, bringing together different vertical ecosystems. Such behavior has been fostered by the network function virtualization (NFV) concept, where the orchestration and virtualization capabilities allow the possibility of dynamically supplying network resources according to its needs. Nevertheless, the integration and performance of heterogeneous network environments, each one supported by a different provider, and with specific characteristics and requirements, in a single NFV framework is not straightforward. In this work we propose an NFV-based framework capable of supporting the flexible, cost-effective deployment of vertical services, through the integration of two distinguished mobile environments and their networks: small sized unmanned aerial vehicles (SUAVs), supporting a flying ad hoc network (FANET) and vehicles, promoting a vehicular ad hoc network (VANET). In this context, a use case involving the public safety vertical will be used as an illustrative example to showcase the potential of this framework. This work also includes the technical implementation details of the framework proposed, allowing to analyse and discuss the delays on the network services deployment process. The results show that the deployment times can be significantly reduced through a distributed VNF configuration function based on the publish–subscribe model.

scholarly journals Electrification of Madrid Fleet Public Transport Company (EMT-Madrid): Strategic Analysis and Implementation

2019 ◽  
Vol 7 ◽  
pp. 107
Author(s):  
J. García Hernanz ◽  
G. Morales-Alonso ◽  
G. Fernández Sánchez ◽  
E. Pilkington González ◽  
T. Sánchez Chaparro
Keyword(s):  
Public Transport ◽  
Life Quality ◽  
Strategic Plan ◽  
Urban Pollution ◽  
City Council ◽  
The Public ◽  
City Councils ◽  
Strategic Assessment

Madrid Public Transport Company (EMT-Madrid) is a property of the Madrid City Council, and it provides the public buses service in the whole city. Madrid, as most of the big cities in the world, is facing problems related to high levels of urban pollution, which directly affects the health and life quality of their inhabitants. EMT, having a fleet of around 2000 buses, has an impact in the mentioned problem and in the global warming. With the Strategic Plan 2017-2020, many new buses will be acquired, resulting in a fleet of natural gas, hybrid and electric vehicles by the end of 2020. The present study has the goal of being the cornerstone of a future strategic plan of the company. To this end, both external and internal analyses of the company have been conducted, which support that the electrification of the whole fleet is the best option in the long term. Furthermore, a Benchmarking of the state of the public transport in other 25 cities and the technology used in them has been conducted. Last, a model that allows replicability of this strategic assessment is proposed, in order to help other Transport Companies and City Councils to decide which transport fleet is the best to implement in their cities depending on their necessities and resources.

Level-Based Development of E-Government Services

2011 ◽  
pp. 1742-1752
Author(s):  
Penelope Markellou ◽  
Angeliki Panayiotaki ◽  
Athanasios Tsakalidis
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Online Information ◽  
Continuous Increase ◽  
The Public ◽  
Government Services ◽  
Efficiency And Effectiveness ◽  
Information And Communication ◽  
Proper Design ◽  
Digital Channels

As the Web is growing exponentially, the way of provision governmental information and services has been changed by the newly supplied technological capacities and digital channels. More and more governments all over the world are trying to acquire an electronic profile, in order to offer advanced services to their users (citizens and businesses). Two basic factors have significant contribution to this direction. The first considers the continuous increase of the users’ daily needs (e.g., information searching, certificate requesting). Traditionally, the completion of these tasks implies a lot of valuable time to be lost in the tracking of responsible actor and in the waiting in queues. The second one refers to the ongoing access of the users with the Internet. This new way of communication facilitates the transactions and helps in providing better public services. It is clear that e-government’s successful development and operation demands proper design, which will comprise the basis for its application. Information and communication technologies (ICT) may contribute essentially to this direction, as long as government and users adopt them under the framework of a broader reorganization of the public sector. This adaptation can be implemented gradually in levels, which will enable the unobstructed data flow from/to government and will give the opportunity to citizens and businesses to obtain the highest access to the provided governmental services. Only under these circumstances, this transition will lead to a series of strategic, administrative and operational benefits (NOIE, 2003; OGC, 2003), for example, best coverage of users’ needs, cost and time savings, and so forth. This article is intended to present a level-based approach for the development of e-government services, starting from the lowest one to the highest and more complicated. Following gradually this sequence of technological levels and incorporating with strategy, coordination, and know-how, an organization can realize the vision of e-government, provide reliable online information and services to their users and improve their efficiency and effectiveness.

From Socialite to Public Servant

2020 ◽  
Vol 97 (4) ◽  
pp. 83-114
Author(s):  
Nicolas Heidorn
Keyword(s):  
Public Perceptions ◽  
City Council ◽  
Capital City ◽  
The Public ◽  
Public Servant ◽  
Integral Role ◽  
The Public Sphere ◽  
One Year ◽  
The Right

In 1912, one year after women won the right to vote in California, Luella Johnston became the first woman elected to Sacramento’s city council, and to any city council in the state. She played an integral role linking the local clubwomen, progressive, and suffrage movements in California’s capital city. Her remarkable life provides a case study of how women in the early 1900s acquired and used political power, and in doing so changed their own and public perceptions of a woman’s role in the public sphere.

Level-Based Development of E-Government Services

2011 ◽  
pp. 1167-1173
Author(s):  
P. Markellou
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Online Information ◽  
Continuous Increase ◽  
The Public ◽  
Government Services ◽  
Efficiency And Effectiveness ◽  
Information And Communication ◽  
Proper Design ◽  
Digital Channels

As the Web is growing exponentially, the way of provision governmental information and services has been changed by the newly supplied technological capacities and digital channels. More and more governments all over the world are trying to acquire an electronic profile, in order to offer advanced services to their users (citizens and businesses). Two basic factors have significant contribution to this direction. The first considers the continuous increase of the users’ daily needs (e.g., information searching, certificate requesting). Traditionally, the completion of these tasks implies a lot of valuable time to be lost in the tracking of responsible actor and in the waiting in queues. The second one refers to the ongoing access of the users with the Internet. This new way of communication facilitates the transactions and helps in providing better public services. It is clear that e-government’s successful development and operation demands proper design, which will comprise the basis for its application. Information and communication technologies (ICT) may contribute essentially to this direction, as long as government and users adopt them under the framework of a broader reorganization of the public sector. This adaptation can be implemented gradually in levels, which will enable the unobstructed data flow from/to government and will give the opportunity to citizens and businesses to obtain the highest access to the provided governmental services. Only under these circumstances, this transition will lead to a series of strategic, administrative and operational benefits (NOIE, 2003; OGC, 2003), for example, best coverage of users’ needs, cost and time savings, and so forth. This article is intended to present a level-based approach for the development of e-government services, starting from the lowest one to the highest and more complicated. Following gradually this sequence of technological levels and incorporating with strategy, coordination, and know-how, an organization can realize the vision of e-government, provide reliable online information and services to their users and improve their efficiency and effectiveness.

Evaluating Citizen Adoption and Satisfaction of E-Government

2011 ◽  
Vol 7 (3) ◽  
pp. 57-78 ◽  
Author(s):  
Craig P. Orgeron ◽  
Doug Goodman
Keyword(s):  
Technology Acceptance ◽  
Cost Effective ◽  
Trust Model ◽  
Demographic Variables ◽  
End User ◽  
Quality Cost ◽  
Government Services ◽  
Parsimonious Model ◽  
Acceptance Model ◽  
Theoretical Foundations

Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model (TAM), the Web Trust Model (WTM), and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.

scholarly journals Disclosure of Accountability Practices on Websites of Malaysian City Councils

2021 ◽  
Vol 20 (1) ◽  
pp. 85-111
Author(s):  
Dayang Hafiza Abang Ahmad ◽  
◽  
Corina Joseph ◽  
Roshima Said ◽  
◽  
...  
Keyword(s):  
Public Sector ◽  
City Council ◽  
Significant Finding ◽  
Local Authorities ◽  
The Public ◽  
City Councils ◽  
Other Information ◽  
Increasing Demand ◽  
Accountability Practices ◽  
The City

Accountability in the public sector has been widely scrutinised due to the increasing demand from various stakeholders including the public. Disclosure practices could substantially improve the accountability of the public sector through the usage of technology, i.e., websites. This paper examined the extent of the disclosure of accountability practices (DACP) on the websites of the entire Malaysian city councils. A content analysis was carried out to analyse the content of official websites of 14 city council. A Modified Accountability Disclosure Index (MOADI) comprised of 100 disclosure items was adopted to measure the extent of the DACP of Malaysian city councils. There was an average of 59% of the extent of DACP found on the website of city councils. The findings further indicated that the highest and the least frequent information disclosed by the city councils were classified under delivery and other information, respectively. This paper contributes a significant finding which highlights the importance of the website as a medium for discharging accountability to enhance the overall administrative system in local authorities’. The findings provide valuable insights and implications about accountability practices to several groups of stakeholders including the local authorities, regulators, and the community.

scholarly journals Mechanisms underpinning the usage of e-government services by businesses: A proposal based on previous empirical research

2021 ◽  
Vol 13 (2) ◽  
pp. 154-183
Author(s):  
Martha Liliana Correa Ospina ◽  
Deepak Saxena ◽  
Beatriz Helena Díaz Pinzón
Keyword(s):  
Information And Communication Technologies ◽  
Empirical Research ◽  
Communication Technologies ◽  
The Public ◽  
Government Services ◽  
Critical Realist ◽  
Holistic Understanding ◽  
Information And Communication ◽  
Self Service ◽  
Cost Efficient

For many years, the public sector has been undergoing digital transformation. Information and communication technologies (ICT) have offered new ways of interaction between governments and their constituents. However, governments face different challenges to migrate users towards digital channels and electronic documents, which are believed to be more cost-efficient for all stakeholders. Despite a plethora of empirical research conducted towards the identification of factors that influence e-government services usage by businesses, there seems to be a lack of 'holistic' understanding in the absence of systematic literature reviews. This paper aims to contribute by hypothesizing a set of mechanisms based on a critical realist process of retroduction. We argue that the factors identified in previous research are a manifestation of mechanisms. Such mechanisms might explain businesses’ usage of ICT when interacting with governments, whether in the context of incidental situations or regular administrative tasks (through online self-service applications) or regular exchange of information (through inter-organizational e-services).

An Exploratory Study of the E-Government Services in Greece

2008 ◽  
pp. 162-174
Author(s):  
Dimitrios K. Kardaras ◽  
Eleutherios A. Papathanassiou
Keyword(s):  
Information And Communication Technologies ◽  
Communication Technologies ◽  
Web Based ◽  
The Public ◽  
Government Services ◽  
Business Applications ◽  
Information And Communication ◽  
The Government ◽  
Governmental Communication ◽  
The Impact

The impact of “e-business” on the public sector is the main source of the government’s transformation towards “e-government,” which refers to the public sector’s efforts to use information and communication technologies (ICT) to deliver government services and information to the public. E-government allows citizens to interact more directly with the government, transforming multiple operational and bureaucratic procedures and employing a customer-centric approach to service delivery; it allows intra-governmental communication; it also offers numerous possibilities for using the Internet and other Web-based technologies to extend online government services (Gant, Gant & Johnson, 2002). Governments evaluate the best practices of e-business applications worldwide and establish policies for the development of e-government applications. The aim of this strategy is to develop and provide faster and cheaper public services and contribute decisively to the new knowledgebased economy. The visions, goals, and policies that encompass e-government vary considerably among practitioners and users, while comparative indicators may not always be precise (U.N., 2001). As e-government consists of various aspects, perspectives and objectives there is not only one valid way for assessing its progress. A number of different methodologies for collecting and analyzing data have been applied to different reviews, depending on their evaluation objectives. The primary goal of the present study is to evaluate e-government services in Greece with a set of carefully chosen criteria, in a manner that can be used for evaluating e-government services world-wide.

Sign in / Sign up

Export Citation Format

Share Document