Customer-Perceived Value of Medical Tourism

2015 ◽  
pp. 58-78
Author(s):  
Eunhee Sung ◽  
Wilson Ozuem
Keyword(s):  
Health Care ◽  
Emerging Markets ◽  
Medical Treatment ◽  
Medical Tourism ◽  
Perceived Value ◽  
Health Tourism ◽  
Customer Perceived Value ◽  
New Type ◽  
New Form ◽  
To Receive

The combination of medical treatment and tourism seems to be a promising and relatively new type of niche tourism. The globalization of health care has given rise to a new form of tourism that is commonly known as health tourism. Within the health tourism arena, medical tourism is among the fastest growing sectors. It enables patients to quickly and conveniently travel to receive medical services at lower prices and of better quality than they could in their native countries. Yet analyses of medical tourism in developing, emerging markets are under developed, particularly in South Korea. As a response, this chapter examines the customer-perceived value of medical tourism, which deriving explicit factors that influence choice in relation to medical tourism.

Customer-Perceived Value of Medical Tourism

2017 ◽  
pp. 32-51
Author(s):  
Eunhee Sung ◽  
Wilson Ozuem
Keyword(s):  
Health Care ◽  
Emerging Markets ◽  
Medical Treatment ◽  
Medical Tourism ◽  
Perceived Value ◽  
Health Tourism ◽  
Customer Perceived Value ◽  
New Type ◽  
New Form ◽  
To Receive

The combination of medical treatment and tourism seems to be a promising and relatively new type of niche tourism. The globalization of health care has given rise to a new form of tourism that is commonly known as health tourism. Within the health tourism arena, medical tourism is among the fastest growing sectors. It enables patients to quickly and conveniently travel to receive medical services at lower prices and of better quality than they could in their native countries. Yet analyses of medical tourism in developing, emerging markets are under developed, particularly in South Korea. As a response, this chapter examines the customer-perceived value of medical tourism, which deriving explicit factors that influence choice in relation to medical tourism.

Jumping the queue? How a focus on health tourism as benefit fraud misses much of the medical tourism story

2017 ◽  
Author(s):  
Daniel Horsfall ◽  
Ricardo Pagan
Keyword(s):  
Health Care ◽  
Medical Treatment ◽  
Media Coverage ◽  
Health Care Services ◽  
Medical Tourism ◽  
Specific Form ◽  
Health Tourism ◽  
Care Services ◽  
Eu Referendum ◽  
The Government

This chapter analyses ‘health tourism’ as a specific form of alleged benefit fraud. Medical tourism takes place when individuals opt to travel overseas with the primary intention of receiving medical treatment. As such, it can be thought of as a type of patient or ‘consumer’ mobility in which individuals travel outside their country of residence for the consumption of health care services. More recently, media coverage of medical tourism has adopted the narrative of benefit fraud or exploitation, with tourists either purposely or unwittingly accessing care they are not entitled to or not paying for that which they are required to pay. This issue has proven particularly incendiary, prompting formal responses from the government. In the lead up to and aftermath of the UK's EU referendum, the issue played a central role in wider discussions around migration and the free movement of individuals across Europe.

Health tourism and public health: when novelty crosses the added value of multilateralism

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
L Saboga-Nunes ◽  
A Amaral
Keyword(s):  
Medical Tourism ◽  
Waiting Lists ◽  
Added Value ◽  
Health Tourism ◽  
Specific Disease ◽  
European Regulations ◽  
Study Case ◽  
Near Future ◽  
To Receive ◽  
The Eu

Abstract Background Of the EU citizens, 5% get medical treatment in another EU country (MTT), 33% are willing to travel to get MTT and 53% willing to travel for better quality MTT (Statista 2018). In Portugal between 2017 and 2018 almost 1000 patients were treated in another EU country (cost/mean of 10 thousand Euros). Portugal has increase hindrances in disease care at the NHS. The private sector increased its market share (attracting specialists out of the NHS). While waiting lists, as shortness of human resources prevails, have no sign of changing in the near future, European regulations create expectations to receive appropriate timely MTT. To deal with the complexity of the topic a study case based on cataract disease, will be used. As national strategies try to fill precise gaps to answer specific disease conditions, Medical Tourism (MT) demand can be seen as a strategy to decrease inequalities of access? Methods A tracer methodology, looking at cataracts treatment in the population, is used to understand how demand increase can be mitigated with a European answer of MTT. Results Although Portugal has the highest rate of cataract operations in the EU28 (14 operations per thousand inhabitants (2015)) demand is not answered by the NHS, with a wating list of 194 days for the first consultation and about 100 days of waiting lists to get operated (and increasing over recent years). Regional municipalities have tried to overcome this NHS failure by offering its populations treatment vouchers in another countries. Nevertheless, the National Audit Office ruled as illegal such initiatives and moreover, at the NHS, cataract operations are not allowed in another country. Conclusions Although very rare and specific disease conditions have been allowed to be answered by MTT, common and increasingly debilitated conditions, e.g. cataracts, remain inaccessible for citizens in proper and due time while MT stands as an open option.

Health Care System Structure in the State of Israel

2019 ◽  
Vol 88 (1) ◽  
pp. 39-46
Author(s):  
Mohammad Yasser Sabbah
Keyword(s):  
Health Care ◽  
Medical Treatment ◽  
Health System ◽  
Health Care System ◽  
The State ◽  
The Public ◽  
The Right ◽  
To Receive ◽  
State Of Israel ◽  
Care System

The health care system in the State of Israel consists of two sectors - the public sector, which includes government-owned hospitals and medical institutes. The public health sector includes the community health system, health funds, family medicine, the general care system and the mental health care system. The second sector is the private sector, which includes private hospitals and medical institutes. Both sectors are supervised by the Israeli Ministry of Health, which is the supreme governmental authority through which it implements its policy in the entire health system in Israel. The law provides and guarantees medical insurance for every resident of Israel, the right to receive medical treatment, the prohibition of discrimination, informed consent to medical treatment, the right to receive an additional medical opinion, the dignity and privacy of the patient and the right to attend. Health funds in Israel were established before the State of Israel was established. The ideological concept of the health funds was based on the principle of equality and mutual assistance.

What's Missing? Discussing Stem Cell Translational Research in Educational Information on Stem Cell “Tourism”

2013 ◽  
Vol 41 (1) ◽  
pp. 254-268 ◽  
Author(s):  
Zubin Master ◽  
Amy Zarzeczny ◽  
Christen Rachul ◽  
Timothy Caulfield
Keyword(s):  
Health Care ◽  
Stem Cell ◽  
Health Care System ◽  
Medical Tourism ◽  
Regulatory System ◽  
Cell Therapies ◽  
The Public ◽  
Stem Cell Tourism ◽  
To Receive ◽  
Care System

Stem cell tourism is a form of medical tourism in which patients travel to receive unproven or untested stem cell-based interventions for many different diseases and conditions. A few studies indicate that patients and the public have several reasons for seeking these treatments for themselves or for their loved ones. Among these are the feeling of not having any other clinical options left, distrust of or frustration with their home country’s health care system, and a perception that their home country has a burdensome or sluggish regulatory system for the approval of novel stem cell therapies. These last two viewpoints may contribute to a certain sense of distrust of regulatory agencies governing the conduct of clinical research, and perhaps the perception of a health care system that seems unresponsive to the needs of patients suffering from severe conditions.

scholarly journals Effect of Perceived Value on Customer Satisfaction, Loyalty and Service Quality of Selected Hospitals in Chhattisgarh

2019 ◽  
Vol 8 (3S2) ◽  
pp. 58-64
Keyword(s):  
Health Care ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Perceived Value ◽  
Sampling Technique ◽  
Health Care Sector ◽  
Customer Perceived Value ◽  
Positive Effect ◽  
Structured Questionnaire

Health care sector in India has grown fast in the past few decades. The primary reason for existence of health care sector is to provide care for its patients and to satisfy their needs. Providing excellence in service is an imperative determinant for the escalation and development of health care units. The present study seeks to identify the effect of customers perceived value on customer satisfaction, loyalty and service quality of selected hospitals in the state of Chhattisgarh. With the help of 400 inpatient and outpatient sample respondent’s data were collected from ten hospitals covering four districts of Chhattisgarh. Purposive sampling technique was adopted for data collection with structured questionnaire. Structured equation modelling was performed for data analysis with the help of smart PLS v3 (trial). The study outcome revealed that the dimension customer perceived value is found to have positive effect on service quality, customer satisfaction and customer loyalty in health care sector of Chhattisgarh. Perceived value is also found to positively predict the dimension of service quality including assurance, tangibility, reliability, responsiveness and empathy.

Health Medical Tourism: The Present and the Future

2020 ◽  
Vol 11 (4) ◽  
pp. 809
Author(s):  
Mikhail A. OSADCHUK ◽  
Alexey M. OSADCHUK ◽  
Karina S. SOLODENKOVA ◽  
Maxim V. TRUSHIN
Keyword(s):  
Medical Treatment ◽  
Natural Environment ◽  
Medical Tourism ◽  
Close Contact ◽  
Alternative Therapy ◽  
Competitive Advantages ◽  
Clinical Factors ◽  
Health Tourism ◽  
Cultural Aspects ◽  
Intergovernmental Policy

Development of intergovernmental policy on health tourism is cross-industrial, with medical services acting as a promoting factor. Health tourism ideology is based on interconnection between the natural environment, transport availability, healthcare system and people. During health tourism travels people get in close contact with the environment in order to feel physical and psychological comfort without direct medical treatment. Health tourism is supposed to become the basis for alternative therapy and remain progressive. Meanwhile, dominating cultural aspects must provide competitive advantages related to non-clinical factors. Satisfactory health tourism can be achieved only with the help of a team of specialists having certain experience in both clinical and non-clinical healthcare.

Care for health of foreign tourists in case of medical emergency

1996 ◽  
Vol 2 (2) ◽  
pp. 369-378
Author(s):  
Vesna Štefanac-Nadarević ◽  
Mihovil Vukelić ◽  
Miroslav Cuculić
Keyword(s):  
Health Care ◽  
Nervous System ◽  
Medical Treatment ◽  
Chronic Diseases ◽  
Medical Emergency ◽  
Hospital Treatment ◽  
Health Tourism ◽  
Locomotor System ◽  
Ambulatory Treatment ◽  
Geographical Position

The county of Primorje and Gorski kotar is one of the most developed tourist regions in Croatia. The majority of tourists come from the neighbouring countries because of the geographical position of this region and because of good relations that Republic of Croatia has with its neighbours. The objective of our research was to examine health care and morbidity of Austrian, German and Italian tourists who stayed in the Rijeka area from 1987 to 1990 and who asked-for medical help on the basis of insurance certificate-convention. Our research is based on the health and other documentation used by Croatian Institute of Health Insurance for the compensation of the expense of medical treatment. In the examined period the total of 3884 tourists were treated, out of which 400 from Austria (10%), 2796 from Germany (72%) and 688 from Italy (18%). There was 9% of children under the age of 9 and 19% of people over 60. In 519 cases (13%) hospital treatment was needed with the total of 5734 days spent in hospital. The majority of patients needed ambulatory treatment, 3365 (87%). As to morbidity of patients injuries were most represented 868 (22%). To patients who needed help because of chronic diseases of cardiovascular system, of nervous system,of locomotor system and respiratory system belongs 6- 11 %. During the period from 1990 to 1995, 4509 tourists were cured. The results of the research will be shown when the analysis is completed. The results will also be compared with the results of other similar researches. The performed analysis shows that among tourists in our region there is a considerable number of persons who suffer from chronic diseases, and who should be offered a highly professional medical treatment as a part of health - tourism programme, aimed at the prevention, treatment and rehabilitation of a disease.

scholarly journals Prospects of Developing Medical Tourism in India

2007 ◽  
Vol 2 (1) ◽  
pp. 61-73
Author(s):  
Binoy T A
Keyword(s):  
Health Care ◽  
Medical Treatment ◽  
Medical Tourism ◽  
Low Cost ◽  
Healthcare Providers ◽  
Cost Effective ◽  
Vital Role ◽  
Tourism Industry ◽  
Insurance Companies ◽  
Medical Systems

Medical tourism is one of the recently developed and rapid growing tourism activities of the World, especially in India. "Medical Tourism can be generally defined as the movement of people for the purpose of getting cost effective personal health care in association with the tourism industry for patients needing surgical health care and other forms of dedicated treatment." Recent days several Indian state governments have realized the potential of medical tourism and have been actively promoting it Visitors, especially from the West and the Middle East find Indian hospitals a very affordable and viable option to grdppling with insurance and National medical systems in their native lands and combine their treatments with a visit to the 'exotic east' with their families.Quality medical treatment at low cost, coupled with great traveling experience is possibly the perfect way to recover from any medical ailment. An inexpensive vacation package combined with a low cost medical treatment has led to the evolution of a new but rapidly growing industry called medical tourism. This process is being facilitated by M1 the corporate sector concerned in heath care as well as the tourism industry including tour operators, hospital administrators, travel agents, airlines, hotels and government tourism organizations. Medical or health treatment package tourism has become a persistent form of engaging the vacation in a different way by inculcating leisure with treatment and covers a broad range of health, medical and dental services. Medical tourism is organized in such a manner that leisure time inculcate with enjoyment and recreation together with wellness and health care packages in a country other than the place of residence. Health and Medical Tourism is perceived as one of the fastest growing segments in marketing 'Destination India' today. The Ministry of Tourism, airlines, tour operators, insurance companies, tourism sector and healthcare providers can make India as a dream destination for medical Tourism through an orchestrated effort. Government and private organizations that are playing a vital role in the development of tourism in India should orchestrate their developmental efforts to take advantage of the enormous potential of Medical and Dental tourism through ensuring international standard treatment to the patients and envisage a coordinated marketing and promotional strategies enough to overcome the Asian competitors.

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