Determining Factors of User Satisfaction for Bicycle-Sharing Systems

2020 ◽  
pp. 204-220
Author(s):  
Sebastian Molinillo ◽  
Francisco J. Liébana-Cabanillas ◽  
Miguel Ruiz-Montañez ◽  
Guadalupe González-Sánchez
Keyword(s):  
Significant Relationship ◽  
User Satisfaction ◽  
Special Interest ◽  
Transportation Services ◽  
Determining Factors ◽  
Mode Of Transportation ◽  
Town Halls

With the development of new shared transportation services, changes are occurring in the habitual consumption of these kinds of services, and it is expected that this trend will continue in the coming years. Given the rise of public bicycle-sharing systems (PBSS) and the increase in their use as a new mode of transportation in many cities, it is considered necessary to analyze and understand the main aspects that determine satisfaction with PBSS. This chapter proposes 10 aspects related to PBSS, grouped according to service infrastructure and other factors that are typical of this service. The results show that all the variables maintain a significant relationship with the established levels of satisfaction. In addition, it has been demonstrated that concessionaires and town halls must take special interest in the quality of the city's bicycles, bike lanes, and network of stations.

scholarly journals ANALISIS KEBERHASILAN WEBSITE RESMI UNIVERSITAS BOROBUDUR MENGGUNAKAN DELONE & MCLEAN MODEL

2018 ◽  
Vol 7 (1) ◽  
pp. 22-28
Author(s):  
Irfan Mahendra
Keyword(s):  
Service Quality ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
System Quality ◽  
Significance Level ◽  
Research Population ◽  
The University

This research aims to analyze the success of the website of Borobudur University using Delone & Mclean Model. Variables used in this research are the quality of information, system quality, service quality, and user satisfaction. The research population is a regular student at the University of Borobudur, with a population of 431 people. The number of samples used in this research was 82 people, with a significance level of 10%. Meanwhile, in determining the sample using non probability sampling approach by using accidental sampling technique. Data collection activities were conducted using questionnaires, while the data analysis techniques used are descriptive statistics and inferential statistics, to describe the profile of respondents and to know the user perception of research variables. Based on the results of research, showed that students' perceptions of the website of the University of Borobudur is high. While based on the results of hypothesis testing, also obtained result that all hypothesis in test accepted, where there is a positive and significant relationship between information quality to the user satisfaction of website, there is a positive and significant relationship between system quality to the user satisfaction of website, and there is a positive and significant relationship between service quality to user satisfaction of website.

scholarly journals KUALITAS PELAYANAN DOKUMEN DAN KECEPATAN BONGKAR MUAT GENERAL CARGO

2016 ◽  
Vol 3 (3) ◽  
pp. 378
Author(s):  
Brata Wuntara Umagapi ◽  
Siska Amonalisa ◽  
Lies Lesmini
Keyword(s):  
Quality Of Service ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Quantitative Methods ◽  
Strong Relationship ◽  
Loading And Unloading ◽  
General Cargo ◽  
The Relationship

The study’s objective is to analyze the relationship of the documents service quality (X1) and the speed of loading and unloading of general cargo (X2) with service user satisfaction (Y) in Tubagus Jaya PT Maritim, either individually or jointly. Research using quantitative methods, with a population of consumers Tubagus Jaya PT Maritim many as 67 people and the determination of a sample of 30 people. Data were analyzed by using multiple regression and multiple linear regression, simple correlation and partial correlation. Results: 1. There is a correlation between the quality of service of documents by the service user satisfaction is r of 0.794 means there is a very strong relationship and the direction (positive), and the regression hypothesis there is no significant relationship to thitung greater than t table (10.529> 1.669) or hypothesis H1 be accepted. 2.Hasil correlation between the speed of loading and unloading of general cargo with service user satisfaction obtained r of 0.651 means a strong relationship and the direction (positive), and the hypothesis of regression showed a significant relationship that is greater than ttable thitung (6.914> 1.669) or hypothesis H2 be accepted. 3. Results of correlation between the quality of service of documents and speed of loading and unloading of general cargo together with service user satisfaction obtained r of 0.814 means the relationship is very strong and direct (positive), and F count larger than F table (62.871> 3.140) or the research hypothesis H3 is received.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

THE EFFECT OF LOCATION AND FACILITIES SERVICES USER SATISFACTION CONTAINER LOADING AND UNLOADING IN PORT OF INDONESIA IV (Persero) BRANCH MERAUKE

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Tarsisius Kana
Keyword(s):  
Customer Satisfaction ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Service User ◽  
Hypothesis Test ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Service Users ◽  
Significance Level ◽  
Loading And Unloading

The Influence of Location and Facilities Against Satisfaction of Container Unloading Service User at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.This study aims to determine how much influence the location and facilities to the satisfaction of service users. Locations have indicators: access, visibility, traffic and facilities have indicators: organizational characteristics and objectives, land availability and space and space requirements, flexibility, aesthetic factors, communities and the environment, construction and operation costs while service user satisfaction has indicators: customer satisfaction , dimensions of customer satisfaction, confirmation of expectations, repurchase interest, willingness to recommend, customer dissatisfaction.The method used in this research is quantitative method by using the technique of processing descriptive data, data collecting technique with interviews, questionnaires and literature study. Sampling technique used incidental sampling. The measurement using likert scale and processed using SPSS version 23 program to calculate the validity and reliability test, calculate hypothesis test that is t test, f test and coefficient of determination. The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. Itcan be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.The result of research shows that location and facility variables together have a positive influence on service user satisfaction at PT Pelabuhan Indonesia IV (Persero) Merauke Branch. This can be proven from the result of F count 39.984> 3.11 with significance level 0.000 ≤ 0.05, then Ho is rejected Ha accepted. It can be concluded there is a positive and significant relationship between location and facility to the satisfaction of service users of loading and unloading of containers at PT Pelabuhan Indonesia IV (Persero) Merauke Branch.

scholarly journals Evaluating the success of the tele-pathology system in governmental hospitals in Kuwait: an explanatory sequential mixed methods design

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Ali Jasem Buabbas ◽  
Tareq Mohammad ◽  
Adel K. Ayed ◽  
Hawraa Mallah ◽  
Hamza Al-Shawaf ◽  
...  
Keyword(s):  
Clinical Practice ◽  
Mixed Methods ◽  
Support Services ◽  
User Satisfaction ◽  
Technical Support ◽  
Successful Implementation ◽  
System Quality ◽  
Mixed Methods Design ◽  
Telepathology System

Abstract Background Telepathology is the practice of reviewing and exchanging pathological images through telecommunication systems to obtain diagnoses remotely. Studying the factors that make such a system successful and favourable is important to ensure the merits of its implementation in clinical practice. Objective This study aims to evaluate the success of a telepathology system from the users’ perspectives, using specific evaluation criteria, namely: system quality, information quality, technical service quality, user satisfaction, and benefits. Methods A sequential explanatory mixed methods design was adopted in this study, which consists of two phases. Initially, a questionnaire was distributed via WhatsApp to all of the pathologists (total: 45) working at governmental hospitals in Kuwait. Followed by, semi-structured interviews with ten senior pathologists. Results Forty pathologists responded to the questionnaire, giving an 89% response rate. There were 42.5% of the respondents aged between 35–44 years old, and 52.5% were male. The quantitative results reveal that most of the respondents were satisfied with the quality of the telepathology system with a mean of 2.6025 (Standard Deviation (SD) = 0.47176), whereas they were dissatisfied with the quality of the information with a mean of 2.4100 (SD = 1.580) and the technical support services with a mean of 2.2750 (SD = 0.99535). In addition, there was disagreement on the benefits of telepathology in clinical practice among the pathologists with a mean of 2.4667 (SD = 0.77552). The qualitative results indicate that the lack of interest in and little experience with using the system were behind the general dissatisfaction of most of the respondents. All of the interviewees were satisfied with the performance of the telepathology system and considered it successful; however, the quality of the technical support services, including training workshops, was deemed deficient. Conclusion This study concluded that telepathology system in Kuwait is functioning well and has been successful in its implementation; however, pathologists are dissatisfied with it, mainly due to the deficient quality of the technical support services provided. In addition, the successful implementation of such advanced technologies requires careful steps to be taken on multiple levels: technical, organisational, and managerial. Recommendations were suggested.

Self-awareness four years after severe traumatic brain injury: discordance between the patient’s and relative’s complaints. Results from the PariS-TBI study

2017 ◽  
Vol 32 (5) ◽  
pp. 692-704 ◽  
Author(s):  
Camille Chesnel ◽  
Claire Jourdan ◽  
Eleonore Bayen ◽  
Idir Ghout ◽  
Emmanuelle Darnoux ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Traumatic Brain Injury ◽  
Brain Injury ◽  
Severe Traumatic Brain Injury ◽  
Significant Relationship ◽  
Injury Severity ◽  
Chronic Phase ◽  
Functional Independence ◽  
Severe Tbi

Objective: To evaluate the patient’s awareness of his or her difficulties in the chronic phase of severe traumatic brain injury (TBI) and to determine the factors related to poor awareness. Design/Setting/Subjects: This study was part of a larger prospective inception cohort study of patients with severe TBI in the Parisian region (PariS-TBI study). Intervention/Main measures: Evaluation was carried out at four years and included the Brain Injury Complaint Questionnaire (BICoQ) completed by the patient and his or her relative as well as the evaluation of impairments, disability and quality of life. Results: A total of 90 patient-relative pairs were included. Lack of awareness was measured using the unawareness index that corresponded to the number of discordant results between the patient and relative in the direction of under evaluation of difficulties by the patient. The only significant relationship found with lack of awareness was the subjective burden perceived by the relative (Zarit Burden Inventory) ( r = 0.5; P < 0.00001). There was no significant relationship between lack of awareness and injury severity, pre-injury socio-demographic data, cognitive impairments, mood disorders, functional independence (Barthel index), global disability (Glasgow Outcome Scale), return to work at four years or quality of life (Quality Of Life after Brain Injury scale (QOLIBRI)). Conclusion: Lack of awareness four years post severe TBI was not related to the severity of the initial trauma, sociodemographic data, the severity of impairments, limitations of activity and participation, or the patient’s quality of life. However, poor awareness did significantly influence the weight of the burden perceived by the relative.

scholarly journals Adaptive Reservation of Network Resources According to Video Classification Scenes

Sensors ◽  
2021 ◽  
Vol 21 (6) ◽  
pp. 1949
Author(s):  
Lukas Sevcik ◽  
Miroslav Voznak
Keyword(s):  
User Satisfaction ◽  
Quality Evaluation ◽  
Spatial Information ◽  
Service Providers ◽  
Video Quality ◽  
Subjective Assessment ◽  
Video Sequences ◽  
Network Resources ◽  
Proposed Model

Video quality evaluation needs a combined approach that includes subjective and objective metrics, testing, and monitoring of the network. This paper deals with the novel approach of mapping quality of service (QoS) to quality of experience (QoE) using QoE metrics to determine user satisfaction limits, and applying QoS tools to provide the minimum QoE expected by users. Our aim was to connect objective estimations of video quality with the subjective estimations. A comprehensive tool for the estimation of the subjective evaluation is proposed. This new idea is based on the evaluation and marking of video sequences using the sentinel flag derived from spatial information (SI) and temporal information (TI) in individual video frames. The authors of this paper created a video database for quality evaluation, and derived SI and TI from each video sequence for classifying the scenes. Video scenes from the database were evaluated by objective and subjective assessment. Based on the results, a new model for prediction of subjective quality is defined and presented in this paper. This quality is predicted using an artificial neural network based on the objective evaluation and the type of video sequences defined by qualitative parameters such as resolution, compression standard, and bitstream. Furthermore, the authors created an optimum mapping function to define the threshold for the variable bitrate setting based on the flag in the video, determining the type of scene in the proposed model. This function allows one to allocate a bitrate dynamically for a particular segment of the scene and maintains the desired quality. Our proposed model can help video service providers with the increasing the comfort of the end users. The variable bitstream ensures consistent video quality and customer satisfaction, while network resources are used effectively. The proposed model can also predict the appropriate bitrate based on the required quality of video sequences, defined using either objective or subjective assessment.

scholarly journals A MODEL BASED ON FUZZY LINGUISTIC INFORMATION TO EVALUATE THE QUALITY OF DIGITAL LIBRARIES

2010 ◽  
Vol 09 (03) ◽  
pp. 455-472 ◽  
Author(s):  
F. J. CABRERIZO ◽  
J. LÓPEZ-GIJÓN ◽  
A. A. RUÍZ ◽  
E. HERRERA-VIEDMA
Keyword(s):  
Digital Libraries ◽  
User Satisfaction ◽  
Information Access ◽  
Great Influence ◽  
Linguistic Information ◽  
Model Based ◽  
Global Quality ◽  
Fuzzy Linguistic ◽  
The Web

The Web is changing the information access processes and it is one of the most important information media. Thus, the developments on the Web are having a great influence over the developments on others information access instruments as digital libraries. As the development of digital libraries is to satisfy user need, user satisfaction is essential for the success of a digital library. The aim of this paper is to present a model based on fuzzy linguistic information to evaluate the quality of digital libraries. The quality evaluation of digital libraries is defined using users' perceptions on the quality of digital services provided through their Websites. We assume a fuzzy linguistic modeling to represent the users' perception and apply automatic tools of fuzzy computing with words based on the LOWA and LWA operators to compute global quality evaluations of digital libraries. Additionally, we show an example of application of this model where three Spanish academic digital libraries are evaluated by fifty users.

Job

1975 ◽  
Author(s):  
Marvin H. Pope
Keyword(s):  
Special Interest ◽  
World Literature ◽  
High Standard ◽  
Dead Sea ◽  
Middle Section ◽  
Concerted Effort ◽  
Book Of Job ◽  
Divine Justice ◽  
Traditional Image

This third edition of the Anchor Bible Book Of Job (Volume 15 in the series) contains numerous new, revised or augmented notes. Of special interest is the inclusion of readings from the earliest translation of the Book Of Job, the recently published Targum (Aramaic translation) recovered from Cave XI of Khirbet Qumran, in the Judean Wilderness near the Dead Sea, perhaps the version which was suppressed by Rabbi Gamaliel. The Book Of Job is one of the indisputably great works of world literature. The story is well-known: a prosperous and happy man, distinguished for rectitude and piety, falls victim to a series of catastrophes. And the occasion (if not the reason) for these undeserved calamities: Satan's challenge to Yahweh to test the sincerity of Job's faith. It is by now proverbial to refer to the patience of Job. Yet this traditional image derives only from the Prologue and the Epilogue of the book. But the Job who confronts us in the long middle section is anything but patient. His outcries against God raise the question of theodicy, or divine justice, which occupies the greater portion of Job's Dialogue with his comforters. But it is inevitably as literature that Job must be read and enjoyed. This translation is marked by a concerted effort to capture as much as possible the poetic and metrical characteristics of the original Hebrew: the result is a version notable for its accuracy and directness. The experience of reading the Book Of Job in this translation, then, is to rediscover an exceedingly eloquent masterpiece. In the terse, rhythmic quality of the translation, the incisive comprehensiveness of the introduction and notes, Job maintains the high standard of scholarship, literateness, and readability established in The Anchor Bible.

Sign in / Sign up

Export Citation Format

Share Document