Re-Engineering of Logistics Activities for Electronic Commerce

2005 ◽  
pp. 174-193
Author(s):  
Nathalie Marcoux ◽  
Diane Riopel ◽  
André Langevin
Keyword(s):  
Electronic Commerce ◽  
Web Sites ◽  
The Self ◽  
Successful Implementation ◽  
Engineering Process ◽  
Diagnosis Tool ◽  
Operational Activities ◽  
Integrated Or

In order to achieve a successful implementation of electronic commerce (EC), it is necessary to “re-engineer” the logistics activities of the enterprise. This chapter first presents and analyses the features of EC, i.e., the typical content of Web sites and technological and operational requirements, for the implementation of each of the four stages of EC (Brochureware, e-commerce, e-business, and e-enterprise). Then the concepts, techniques, and tools that may contribute to the successful implementation of EC are surveyed. Finally, a self-diagnosis tool is presented to initiate the re-engineering process. The self-diagnosis tool details the company’s profile in view of an EC implementation and identifies the operational activities that need to be reviewed, upgraded, integrated or outsourced.

scholarly journals To Trust Or Not To Trust: The Impact Of WebTrust On The Perceived Trustworthiness Of A Web Site

2001 ◽  
Vol 5 (3) ◽  
pp. 35-50 ◽  
Author(s):  
Kris Portz ◽  
Joel M. Strong ◽  
Larry Sundby
Keyword(s):  
Electronic Commerce ◽  
Web Sites ◽  
Private Information ◽  
Web Site ◽  
Positive Impact ◽  
Computer Experiment ◽  
The Internet ◽  
Certified Public Accountants ◽  
Assurance Services ◽  
The Impact

Despite the explosive growth of electronic commerce, many individuals are still reluc-tant to conduct business transactions on the Internet. Individuals may mistrust sending private information over the Internet or they may have concerns about the existence, performance, standing, and integrity of online businesses. In direct response to these concerns, the American Institute of Certified Public Accountants (AICPA) has developed an electronic commerce assurance service called WebTrust which is intended to improve the consumer's confidence in the process and the quality of information disclosed on vendor web sites. The purpose of this study is to shed light on the effectiveness of WebTrust by examining the influence of WebTrust on consumers' perceptions of a web site's trustworthiness. The question is investigated through a computer experiment. The results of this study are very encouraging for electronic commerce assurance services in general, and the WebTrust service in particular. Evidence is found that the presence of WebTrust on a web site has a positive impact on the perceived trustworthiness of the website. The results also show that knowledge of WebTrust plays a significant moderating role in the relationship between perceived trustworthiness and the presence of WebTrust. When subjects have prior knowledge of WebTrust they perceive a web site with WebTrust to be more trustworthy than a web site without whereas, the presence of WebTrust has no impact when subjects are uneducated about the WebTrust assurances. Also, when WebTrust is present, subjects with knowledge of WebTrust are more confident in the web site than those without knowledge of WebTrust. When WebTrust is not present, knowledge subjects are more unsure of a web site without WebTrust than those without knowledge.

scholarly journals The importance of sustainability, in libraries in Villahermosa Tabasco, for the design of a proposal

2020 ◽  
pp. 1-7
Author(s):  
Juana María Morejón-Sánchez ◽  
Hortensia Eliseo-Dantés ◽  
Janet Cabrera-Morales ◽  
Génesis Payró-García /
Keyword(s):  
Human Resource ◽  
Applied Research ◽  
Current Situation ◽  
The Self ◽  
End User ◽  
Management Level ◽  
Local Contexts ◽  
Diagnosis Tool ◽  
The City ◽  
Theoretical Foundations

Objective. Analyze the Sustainability in the libraries, throught applied research, in Villahermosa City, Capital of the Tabasco State. Methodology. The research is nonexperimental, descriptive and correlational. In this research, the sustainability of libraries is analyzed considering the behavior of the research variable (Sustainability) in the different international, national and local contexts, as well as the theoretical foundations, on which this research variable is based. Then an instrument is designed that was applied to the libraries of the city of Villahermosa, for the collection of information through the Self-diagnosis tool based on ten elements (Measurements related to the end user, Measurements and / or performance of the process, Alliances with providers, Documentación, Training, Benchmarking, Adaptability Process, Cotinuous improvement, Human resource evaluation, Management level evaluation), which generated results on the current situation of the libraries, which served as a basis for their analysis. Contribution. From the results obtained in the application of this instrument, a model was designed to improve the sustainability of libraries, which will allow them to be more competitive in their field.

Multilingual Web Sites in Global Electronic Commerce

2011 ◽  
pp. 823-828
Author(s):  
Shaoyi He
Keyword(s):  
Electronic Commerce ◽  
Web Sites ◽  
Web Site ◽  
The Internet ◽  
Web Content ◽  
Fortune 500 Companies ◽  
National Boundaries ◽  
The Many ◽  
Content Design ◽  
The Web

The World Wide Web (the Web), a distributed hypermedia information system that provides global access to the Internet, has been most widely used for exchanging information, providing services, and doing business across national boundaries. It is difficult to find out exactly when the first multilingual Web site was up and running on the Internet, but as early as January 1, 1993, EuroNews, the first multilingual Web site in Europe, was launched to simultaneously cover world news from a European perspective in seven languages: English, French, German, Italian, Portuguese, Russian, and Spanish. (EuroNews, 2005). In North America, Web site multilinguality has become an important aspect of electronic commerce (e-commerce) as more and more Fortune 500 companies rely on the Internet and the Web to reach out to millions of customers and clients. Having a successful multilingual Web site goes beyond just translating the original Web content into different languages for different locales. Besides the language issue, there are other important issues involved in Web site multilinguality: culture, technology, content, design, accessibility, usability, and management (Bingi, Mir, & Khamalah, 2000; Dempsey, 1999; Hillier, 2003; Lindenberg, 2003; MacLeod, 2000). This article will briefly address the issues related to: (1) language that is one of the many elements conforming culture, (2) culture that greatly affects the functionality and communication of multilingual Web sites, and (3) technology that enables the multilingual support of e-commerce Web sites, focusing on the challenges and strategies of Web site multilinguality in global e-commerce.

Interactivity and Amusement in Electronic Commerce

2005 ◽  
pp. 1607-1611 ◽  
Author(s):  
Yuan Gao
Keyword(s):  
Decision Making ◽  
Electronic Commerce ◽  
Web Sites ◽  
Experimental Studies ◽  
Structural Features ◽  
Consumer Attitude ◽  
Consumer Decision Making ◽  
Consumer Decision ◽  
Decision Making Processes ◽  
Video And Audio

The use of structural features such as text size, font, graphics, color, animation, video and audio has been widely explored in the traditional media. Similar uses of such features have also been found in the online environment (Rodgers & Thorson, 2000). Factors related to consumer’s behavior, attitude, and perceptions regarding Web sites have been examined in academic literature (Chen & Wells, 1999; Coyle & Thorson, 2001; Ducoffe, 1996; Eighmey, 1997; Koufaris, 2002; Koufaris, Kambil, & Labarbera, 2001; Vijayasarathy, 2003). They include the investigation of effects of interactive features on Web site appeal (Ghose & Dou, 1998), and e-store characteristics on site traffic and sales (Lohse & Spiller, 1998). Some experimental studies examined the effects of animation and image maps on perceived telepresence and consumer attitude (e.g., Coyle & Thorson, 2001), and the use of pop-up windows on consumer decision-making processes (Xia & Sudharshan, 2000).

Operational or strategic benefits

2017 ◽  
Vol 40 (1) ◽  
pp. 28-52 ◽  
Author(s):  
Arun Kumar Tarofder ◽  
S.M. Ferdous Azam ◽  
Abdullah Nabeel Jalal
Keyword(s):  
Supply Chain ◽  
Structural Equation ◽  
Primary Data ◽  
Successful Implementation ◽  
Final Decision ◽  
Cross Sectional ◽  
Internet Adoption ◽  
Content Type ◽  
Internet Technologies ◽  
Operational Activities

Purpose The purpose of this study is twofold: identifying important determinants for effective adoption of internet technologies in an organizational supply chain context and examining and classifying benefits yielded from internet adoption in supply chain. Design/methodology/approach A structured Web-based questionnaire was designed and administered to respondents to collect the primary data. With two reminders, this study managed to obtain 236 respondents from different industries in Malaysia. Structural equation modelling was applied to test the seven hypotheses. Findings Four of five factors were significant for successful implementation of internet technologies in organizations. In addition, results suggested that internet technologies contribute more to operational activities rather than strategic initiatives, which would be one of the main contributions of this study. Research limitations/implications This study is limited by its being based on organizational perception rather than absolute value for measuring the benefits of internet adoption. Moreover, this study applied the cross-sectional technique which may limit generalizability of the findings. Practical implications This study provides in-depth knowledge about internet adoption and benefits for the organization by combining both theoretical and empirical knowledge. It helps managers to understand the importance and process of internet adoption. Originality/value Organizations who are interested in adopting the internet in their supply chain may feel that these results will guide them in making their final decision.

scholarly journals Electronic Commerce Specialisations in MBAs: An Australian University Case Study

10.28945/2578 ◽  
2002 ◽  
Author(s):  
Arthur Tatnall ◽  
Chris Groom ◽  
Stephen Burgess
Keyword(s):  
Electronic Commerce ◽  
Web Sites ◽  
Business Models ◽  
Mba Programs ◽  
Related Field ◽  
University Campuses ◽  
Mba Students ◽  
Mba Program ◽  
Australian Universities

This paper looks at the development of Electronic Commerce specialisations in an MBA program, and particularly at a recent specialisation developed at Victoria University, Australia for its local and overseas MBA students. These MBA specialisations are very popular in Australia, and half of the MBA programs with specialisations have one in an e-Commerce related field. An examination of some of these specialisations highlighted in the literature, or in Australian universities, shows that the two most popular topics in them are e-Marketing, the management of e-Commerce in business and e-Commerce business models. Victoria University has recently introduced an e-Commerce specialisation that targets these areas, as well as other popular uses of Internet technologies in business and the development of e-Commerce web sites. This specialisation is explained in the paper, along with the different modes ol the specialisation delivered at Victoria University campuses in Melbourne, Singapore and Beijing.

A Compilation of the Research Models Regarding E-Commerce Web Site Success

2019 ◽  
pp. 83-100
Author(s):  
Mustafa Emre Civelek
Keyword(s):  
Information System ◽  
Electronic Commerce ◽  
Web Sites ◽  
Web Site ◽  
Attitudes And Perceptions ◽  
Main Determinants

The aim of this chapter was to review the researches which were conducted on success of electronic commerce web sites. In particular, for the electronic commerce companies operating in the field of B2C, the main determinants of success are the attitudes and perceptions of customers regarding the website. In the literature, researchers suggested different models to explain the relationships among dimensions which are determining the success of information system. Some of them also adopted these models into the B2C area. These attempts enlighten the managerial problems encountered by the executives of the B2C enterprises. Consequently, in this study, in the light of compiled models, some suggestions have been made to guide the executives.

Multilingual Web Sites in Global Electronic Commerce

2011 ◽  
pp. 1187-1194
Author(s):  
Shaoyi He
Keyword(s):  
Electronic Commerce ◽  
Web Sites ◽  
Web Site ◽  
The Internet ◽  
Web Content ◽  
Fortune 500 Companies ◽  
National Boundaries ◽  
The Many ◽  
Content Design ◽  
The Web

The World Wide Web (the Web), a distributed hypermedia information system that provides global access to the Internet, has been most widely used for exchanging information, providing services, and doing business across national boundaries. It is difficult to find out exactly when the first multilingual Web site was up and running on the Internet, but as early as January 1, 1993, EuroNews, the first multilingual Web site in Europe, was launched to simultaneously cover world news from a European perspective in seven languages: English, French, German, Italian, Portuguese, Russian, and Spanish. (EuroNews, 2005). In North America, Web site multilinguality has become an important aspect of electronic commerce (e-commerce) as more and more Fortune 500 companies rely on the Internet and the Web to reach out to millions of customers and clients. Having a successful multilingual Web site goes beyond just translating the original Web content into different languages for different locales. Besides the language issue, there are other important issues involved in Web site multilinguality: culture, technology, content, design, accessibility, usability, and management (Bingi, Mir, & Khamalah, 2000; Dempsey, 1999; Hillier, 2003; Lindenberg, 2003; MacLeod, 2000). This article will briefly address the issues related to: (1) language that is one of the many elements conforming culture, (2) culture that greatly affects the functionality and communication of multilingual Web sites, and (3) technology that enables the multilingual support of e-commerce Web sites, focusing on the challenges and strategies of Web site multilinguality in global e-commerce.

Blogs as Corporate Tools

2009 ◽  
pp. 128-133
Author(s):  
Michela Cortini
Keyword(s):  
Web Sites ◽  
Iraq War ◽  
New Technologies ◽  
Virtual Community ◽  
The Self ◽  
The Core ◽  
Corporate Blogs ◽  
The World ◽  
Intense Debate

According to The Weblog Handbook (Blood, 2003), Weblogs, or blogs as they are usually called, are online and interactive diaries, very similar to both link lists and online magazines. Up to now, the psychosocial literature on new technologies has studied primarly personal blogs, without giving too much interest to corporate blogs. This article aims to fill such a gap, examining blogs as corporate tools. Blogs are online diaries, where the blogger expresses himself herself, in an autoreferential format (Blood, 2003; Cortini, 2005), as the blogger would consider that only he or she deserves such attention. The writing is updated more than once a day, as the blogger needs to be constantly online and in constant contact with her audience. Besides diaries, there are also notebooks, which are generally more reflexive in nature. There are long comments on what is reported, and there is equilibrium in the discourse between the self and the rest of the world out there, in the shape of external links, as was seen in the first American blogs, which featured an intense debate over the Iraq war (Jensen, 2003). Finally, there are filters, which focus on external links. A blogger of a filter talks about himself or herself by talking about someone and something else and expresses himself or herself in an indirect way (Blood, 2003). In addition, filters, which are less esthetic and more frequently updated than diary blogs or Web sites since they have a practical aim, are generally organized around a thematic focus, which represents the core of the virtual community by which the filter lives.

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