E-Government Services Framework

Health Care Services ◽

Holistic Approach ◽

Government Information ◽

Government Services ◽

Care Services ◽

Law Enforcement Education ◽

American Society

E-government generally refers to the delivery of national or local government information and services via the Internet or other digital means (Relyea, 2002). E-government refers to the ability of government to interact electronically with citizens, businesses, and other governmental entities. The interaction may be in the form of obtaining information, filings, or making payments, and a host of other activities via the World Wide Web (Abramson & Means, 2001; Bertucci, 2003; Sharma, 2004; Sharma & Gupta, 2002). The benefits of e-government usually include improved: quality of citizen services, internal efficiencies, law enforcement, education and information, promotion and outreach activities, safety and security, health care services and management, and involvement of citizens in the democratic process. Many believe that e-government can provide seamless services to draw agencies together, leading to more citizen-centric services (Grönlund, 2002; Gurstein, 2000; Venkatachalam, Shore, & Sharma, 2003). Many countries have decided to employ information and communication technologies (ICTs) to enhance delivery of government services to their citizens, and are thus at various stages of e-government implementation (Ho, 2002; Holliday, 2002; Layne & Lee, 2001; Netchaeva, 2002; United Nations & American Society for Public Administration, 2002; Sharma, 2004; Sharma & Gupta, 2002, 2003; Taylor, 2002). After examining studies conducted by various researchers on e-government models and frameworks, this article presents a holistic approach to create an e-government framework.

E-HEALTH IN THE CONTEXT OF THE SUBSIDIARITY PRINCIPLE. COMMENTS AGAINST THE BACKGROUND OF POLISH LAW

Review of European and Comparative Law ◽

10.31743/recl.4808 ◽

2019 ◽

Vol 35 (4) ◽

pp. 27-40

Author(s):

Leszek Sobieski

Keyword(s):

Health Care ◽

European Union ◽

Health Care Services ◽

The European Union ◽

Care Services ◽

New Information ◽

Subsidiarity Principle ◽

In the article an attempt was made to present the assumptions of Polish legislative solutions concerning e-health in the context of one of the basic principles of European philosophical and legal thought – the principle of subsidiarity. The principle of subsidiarity, the essence of which is to leave it to the political communities to carry out tasks for which they can take responsibility, has been incorporated into the legislation of nation states and the European Union, determiningthe identity of European civilisation. Article 5 of the Treaty on European Union and the Treaty on the Functioning of the European Union and the preamble to the Constitution of the Republic of Poland are an example of the translation of the subsidiarity principle into legal norms. Attention has been paid to the possibility of decentralising and delegating competences to lower levels of public authority in the field of health, using or amending the e-health legislation accordingly. Appropriate division of tasks and competences in the area of health care, taking into account the subsidiarity principle, can be observed at both national and EU level. European Union law recognises the autonomy of the Member States to define national health regulations. On the basis of selected national and EU regulations, a definition of e-health has been proposed, understood as a set of provisions within the health care system regulating the collection, processing of data and provision of health care services in order to identify and optimise the satisfaction of individual and collective health needs as well as to pursue an effective health policy by public authorities. The basic assumptions of key national and EU legal acts are also indicated. On the basis of the solutions adopted in the Act on Health Care Services Financed from Public Funds, the formal possibility of delegating and effective performance of tasks has been demonstrated in the field of health protection by local government units. New information and communication technologies provide the basis for a more complete implementation of the subsidiarity principle in health protection, as they enable the necessary knowledge on the collective and individual health needs at European, national and any other expected level – regional, population, age to be gathered and transferred. They are a tool, previously unavailable, for the precise identification of the needs of separated communities. On the other hand, new technologies can be a tool for communities to meet these needs to the extent that they are able to provide organisational and financial security. The combination of new information and communication technologies with the application of a systematic concept of tasks implementation based on the principle of subsidiarity will allow for a change in the model of health care in Poland.

Tele-health in the era of COVID-19 pandemic: need, current status, challenges and way forwards

International Journal of Community Medicine and Public Health ◽

10.18203/2394-6040.ijcmph20213571 ◽

2021 ◽

Vol 8 (9) ◽

pp. 4589

Author(s):

Mohammad Abu Bashar ◽

Nazia Begam

Keyword(s):

Health Care ◽

Health Care Professionals ◽

Health Care Services ◽

Critical Factor ◽

Current Status ◽

Care Services ◽

Effective Option ◽

Tele-health is the delivery of health care services by health care professionals, where distance is a critical factor, through using information and communication technologies (ICT) for the exchange of valid and correct information. It is one of the effective option to fight the outbreak of COVID-19. However, its application for patient care during the pandemic times is not without hiccups and problems owing to lack of clarity on its domain and absence of clear guidelines on its use.

Business Model Design

The Oxford Handbook of Dynamic Capabilities ◽

10.1093/oxfordhb/9780199678914.013.29 ◽

2016 ◽

Cited By ~ 1

Author(s):

Raphael Amit ◽

Christoph Zott

Keyword(s):

Business Model ◽

Dynamic Capabilities ◽

Holistic Approach ◽

Model Design ◽

Business Model Design ◽

The Rich ◽

Economic Landscape

The rapidly changing economic landscape, coupled with transformational advances in information and communication technologies, presents many challenges to managers of large and small enterprises alike. They need to adopt a holistic approach to continuously renew and innovate their organizations’ capabilities, their product and service mix, their product-market strategies, their activity systems, and more. In response to such challenges, two perspectives have emerged in the strategic management literature in the last two decades: the dynamic capabilities paradigm and the business model perspective. With few exceptions, these viewpoints have been kept separate. In this chapter, we explore the rich links between these two perspectives and suggest that business model design, when viewed through a process lens, is in fact a dynamic capability. Our contribution is to elaborate on the mechanisms of this capability.

A Framework for Citizen-Centric Government Websites

E-Government Website Development ◽

10.4018/978-1-61692-018-0.ch002 ◽

2010 ◽

pp. 20-34 ◽

Cited By ~ 4

Author(s):

F. Dianne Lux Wigand

Keyword(s):

Web Sites ◽

Public Administrators ◽

End User ◽

Government Services ◽

Government Web Sites ◽

Government Websites ◽

To Come

This author argues for a stronger end-user and citizen-centric approach to the development and evaluation of e-government services provided via the Internet. Over the past decade government agencies at all levels have created web sites that provide primarily information and only offer few two-way transactions. The predicted and hoped for resulting transformation of government at all levels due to the advent of Internet services seems yet to occur. The overall development of e-government services has been slow and uneven. To add value to existing and future government web sites, public administrators need to come to grips with a framework presented here and to understand the nature of and relationships among three variables: End-user, task, and channel characteristics and then consider their respective role and impact on channel selection. This framework along with an end-user perspective enables public administrators to assess not only the value of current information and service channels, but newer information and communication technologies such as those found in Web 2.0 or social media developments. Recommendations are offered.

Development and Implementation of E-Government Services in Turkey

Virtual Communities ◽

10.4018/978-1-60960-100-3.ch207 ◽

2011 ◽

pp. 469-490

Author(s):

Asim Balci ◽

Erhan Kumas ◽

Tunç D. Medeni

Keyword(s):

Content Management ◽

Theoretical Background ◽

Government Services ◽

Government Institutions ◽

Effective Manner ◽

The Relationship

Development and extensive use of information and communication technologies has led to important implications for public sectors throughout the world. As a result, in governmental services, citizens have been enjoying better quality services, in an efficient and effective manner. e-government, however, is more related to “government” rather than the “e” as the technical and technological one. The challenge is to use technologies to improve the capacities of government institutions, while improving the quality of life of citizens by redefining the relationship between citizens and their government. Accordingly, this chapter focuses on e-government applications highlighted to reach a more citizen centric e-government in Turkey. Especially, two concepts of e-government, content management system and measuring citizens’ satisfaction from e-services are underlined. Therefore, after giving a theoretical background first on e-government, content management and then measuring e-services satisfaction, new developments towards these concepts are accounted.

Level-Based Development of E-Government Services

Electronic Government ◽

10.4018/978-1-59904-947-2.ch133 ◽

2011 ◽

pp. 1742-1752

Author(s):

Penelope Markellou ◽

Angeliki Panayiotaki ◽

Athanasios Tsakalidis

Keyword(s):

Online Information ◽

Continuous Increase ◽

The Public ◽

Government Services ◽

Efficiency And Effectiveness ◽

Proper Design ◽

Digital Channels

As the Web is growing exponentially, the way of provision governmental information and services has been changed by the newly supplied technological capacities and digital channels. More and more governments all over the world are trying to acquire an electronic profile, in order to offer advanced services to their users (citizens and businesses). Two basic factors have significant contribution to this direction. The first considers the continuous increase of the users’ daily needs (e.g., information searching, certificate requesting). Traditionally, the completion of these tasks implies a lot of valuable time to be lost in the tracking of responsible actor and in the waiting in queues. The second one refers to the ongoing access of the users with the Internet. This new way of communication facilitates the transactions and helps in providing better public services. It is clear that e-government’s successful development and operation demands proper design, which will comprise the basis for its application. Information and communication technologies (ICT) may contribute essentially to this direction, as long as government and users adopt them under the framework of a broader reorganization of the public sector. This adaptation can be implemented gradually in levels, which will enable the unobstructed data flow from/to government and will give the opportunity to citizens and businesses to obtain the highest access to the provided governmental services. Only under these circumstances, this transition will lead to a series of strategic, administrative and operational benefits (NOIE, 2003; OGC, 2003), for example, best coverage of users’ needs, cost and time savings, and so forth. This article is intended to present a level-based approach for the development of e-government services, starting from the lowest one to the highest and more complicated. Following gradually this sequence of technological levels and incorporating with strategy, coordination, and know-how, an organization can realize the vision of e-government, provide reliable online information and services to their users and improve their efficiency and effectiveness.

Quality Approaches for Performance Measurement in Jordanian E-Government Services

Politics and Social Activism ◽

10.4018/978-1-4666-9461-3.ch070 ◽

2015 ◽

pp. 1356-1374

Author(s):

Sitalakshmi Venkatraman ◽

Mamoun Alazab

Keyword(s):

Balanced Scorecard ◽

Six Sigma ◽

Service Sector ◽

Performance Measurements ◽

Government Services ◽

Government Sector ◽

Industry Sectors

Improving the efficiency, effectiveness, and quality of public services has become a growing concern for many governments across the world, and more so with recent popularity of online services, widely referred as e-government services. The application of quality approaches for measuring and improving e-government services has been the subject of much research within the academic world over the last two decades. This chapter discusses the use of key quality approaches to improve services in Jordan's e-government initiatives. As more and more developing countries are adopting e-services as a means of providing quality services to their community and people through the Web, the necessary benchmarking plays an important role. Many traditional quality benchmarking performance measurements have proved futile in improving e-government services due to their quantitative focus. Though qualitative frameworks and measurement approaches such as Six Sigma and Balanced Scorecard have found their success in certain industry sectors, their relevance in the service sector has drawn attention only recently. While some studies have employed such approaches for evaluating projects in information and communication technologies, literature lacks investigations in the e-government sector. To fill this gap, this chapter investigates the application of Six Sigma and Balanced Scorecard approaches to improve quality in Jordanian e-government services.

The Use of Spatial Information to Create E-Public Services - Experiences from the Project "E-Services for Residents of Czestochowa”

Applied Mechanics and Materials ◽

10.4028/www.scientific.net/amm.795.253 ◽

2015 ◽

Vol 795 ◽

pp. 253-260

Author(s):

Elzbieta Wyslocka ◽

Renata Biadacz

Keyword(s):

Spatial Information ◽

Developed Countries ◽

Barriers To Entry ◽

Services Sector ◽

Government Services ◽

Developing And Developed Countries

Use Of The Internet ◽

Progress in the field of information and communication technologies has created unprecedented opportunities to deliver services in both developing and developed countries. E-services sector is one of the fastest growing areas of the economy. Supply of electronic services contributes to creating value by reducing the number of barriers to entry. Also a growing use of the Internet and related opportunities in the area of public e-services can be observed. This paper focuses on the use of Geographic Information Systems in the implementation of e-government services on the example of Częstochowa. The paper presents technical and functional assumptions and experience with implementation of the project "E-services for residents of Czestochowa".

Rozwój usług elektronicznej administracji publicznej w Polsce na tle Unii Europejskiej

Nierówności społeczne a wzrost gospodarczy ◽

10.15584/nsawg.2021.1.3 ◽

2021 ◽

Vol 65 (1) ◽

pp. 47-73

Author(s):

Dorota Miłek ◽

◽

Paulina Nowak ◽

Keyword(s):

European Union ◽

Information Society ◽

Open Data ◽

Individual Member ◽

The European Union ◽

Government Services ◽

Central Statistical ◽

The information society, which was born along with the development of information and communication technologies, is a commonly used term in everyday life, both personally and professionally. The aim of the article is to evaluate the level of development of e-government services in the European Union countries, with particular emphasis on Poland. For the purpose of the research, the Perkal and Ward methods were used and the following indicators: DESI and EGDI. The available data from Eurostat and the Central Statistical Office in the area of public e-government services for citizens were analyzed. The article also refers to the development priorities of Poland and the European Union in terms of e-administration development. E-administration is one of the most important areas determining the essence of the information society. Rapid progress is observed in the development of e-government in Europe. However, it is not even, and there are significant inequalities in the access and use of ICT in individual Member States. Societies strive for quick and convenient handling of civil matters via the Internet. Electronic public administration in EU countries is undergoing a digital transformation, from traditional handling of citizens’ affairs to modern, i.e. electronic implementation of public services. As the research shows, the level of development of e-government services in Poland differs from the average in the EU, despite a significant improvement in such areas as open data, pre-filled forms and the availability of e-administration services for enterprises.

Considerações Sobre a Interação Sociedade-Estado Através das Redes Telemáticas

GEOgraphia ◽

10.22409/geographia2002.v4i7.a13421 ◽

2009 ◽

Vol 4 (7) ◽

pp. 24

Author(s):

Ester Limonad e Rainer Randolph

Keyword(s):

Critical Reflection ◽

Government Information ◽

Critical Reading ◽

Object Based ◽

The World ◽

RESUMO A meta deste ensaio é proceder a uma leitura crítica do papel e significado dos portais de governo eletrônico na atualidade em relação à superação (ou aprofundamento) de divisões sociais e espaciais existentes nas sociedades contemporâneas. O trabalho está organizado em três passos principais: primeiro é caracterizado, de forma descritiva, os principais elementos e constituintes do e-governo (i). A seguir são explicitadas as formas de disseminação do e-governo no mundo e no Brasil (ii). Finalmente, fazemos um primeiro esboço da nossa perspectiva a respeito deste objeto a partir de uma reflexão crítica das suas características e proposições (iii). Palavras-chave: governo eletrônico, tecnologias de informação e comunicação.ABSTRACT This essay aims to proceed a critical reading of the role and meaning of electronic government’s portals at the present time concerning the overcome (or deepening) of contemporary societies actual social and spacial divisions. The paper is organized in three main steps: first we characterize, in a descriptive way, e-government’s main elements and constituent (i). Afterwards e-government’s spread forms throughout the world and Brazil are clarified (ii). Finally, we make a first sketch of our perspective regarding this object based on a critical reflection of its characteristics and propositions (iii). Keywords: e-government; information and communication technologies.