Electronic Delivery of Public Services to Citizens

2011 ◽  
pp. 319-347
Author(s):  
Petra Hoepner ◽  
Linda Strick ◽  
Manuel Mendes ◽  
Romildo Monte ◽  
Roberto Agune ◽  
...  
Keyword(s):  
Public Administration ◽  
Federal Government ◽  
Public Services ◽  
Cost Effective ◽  
Virtual Space ◽  
Electronic Government ◽  
Regional Government ◽  
Software Infrastructure ◽  
The Public ◽  
Electronic Delivery

The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that show future-oriented public-administration services to a broad public in Latin America. The vision of the eGOIA project is the provision of a single virtual space supporting the interaction of citizens (independent of social status, gender, race, abilities, and age) and the public administration in a simple, future-oriented, and cost-effective way. A software infrastructure is developed in order to allow the access of citizens through the Internet to integrated public services at several levels: local government (municipalities), regional government (state), and federal government. The trial of the demonstrator will be performed in São Paulo state and in municipalities in Peru.

Information in Electronic Government

2011 ◽  
pp. 1035-1040
Author(s):  
M. Corsi
Keyword(s):  
Human Capital ◽  
Public Sector ◽  
Private Sector ◽  
Public Administration ◽  
Public Services ◽  
New Technologies ◽  
Electronic Government ◽  
Information Costs ◽  
Economic Relations ◽  
The Public

Information and communications technology (ICT) is radically changing productive processes in both the private and public sectors. Institutions that are more efficient eliminate production diseconomies and enable a more functional market. Specifically, institutions can multiply the incentives for human capital accumulation both by reducing the endogenous uncertainty in social-economic relations and by providing additional input to human capital generation itself (think of schools, universities, and research institutes). Mainstream economic thinking generally accepts the argument according to which the transaction and information costs that are inherent to policy-making are largely greater than those incurred by the private sector (Dixit, 1996). If this is true, then public sector intervention is denied the possibility of achieving more efficient results than those obtained by the private sector (Holstrom & Milgrom,1991). Yet, ICT is radically transforming the way government entities perform their activities, which makes a timely debate on public sector information, in all its forms, all the more crucial. Public administrations are following the example of the private sector by harnessing the efficiency-boosting potential of these new technologies. This development goes under the name of “electronic government” (e-government) and it encompasses both the internal and external applications of ICT in the public sector. The importance of this development is increasingly evident in many countries of the world. Experiments are underway in Europe, at all levels of public administration (local, regional, national, and supranational), to improve the efficiency of public services and to increase interactions with the external world. ICT not only facilitates the inner workings of administrative machinery, it also eases communication between different branches of the administration and its interaction with citizens and businesses. This latter aspect is one of the main advantages of e-government, as it brings public sector entities, businesses, and citizens closer together, as well as improving the standard of public services. In September 2003, the European Commission issued a Communication on “The Role of E-government for Europe’s Future”: it stated that e-government “is an enabler to realise a better and more efficient public administration. It improves the development and implementation of public policies and helps the public sector to cope with the conflicting demands of delivering more and better services with fewer resources” (p. 7).

Electronic Government

2015 ◽  
pp. 211-236 ◽  
Author(s):  
António Carrizo Moreira ◽  
Ricardo Augusto Zimmermann
Keyword(s):  
Knowledge Management ◽  
Public Administration ◽  
Public Services ◽  
Electronic Government ◽  
Central Administration ◽  
Public Authorities ◽  
The Public ◽  
Local Municipality ◽  
The Impact ◽  
Administrative Simplification

E-government has become a priority for many governments around the world and one of the main change drivers in the provision of new services in the public administration context. As public services are part of a complex network in which citizens are the main players, public authorities are increasingly trying to identify and deploy programmes that promote the modernisation and simplification of public services based on knowledge management. This chapter aims to understand the impact of e-government initiatives on consumer behaviour, as well as the importance of knowledge management for value creation in the public administration context. The Simplex programme, the main initiative in Portugal to develop administrative simplification and e-government, is analysed within two contexts: the central administration and the local municipality of Oporto. This chapter highlights that e-government has been an important factor contributing to both the administrative simplification and the improvement in the quality of public services.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals New challenges the establishment of district governmental offices and the regional public transport organising in Hajdú-Bihar county

2013 ◽  
pp. 87-91
Author(s):  
Loránd Bói
Keyword(s):  
Public Administration ◽  
Public Transport ◽  
Public Services ◽  
Central Cities ◽  
Administration System ◽  
The Public ◽  
Historical District ◽  
District Government ◽  
New Challenges

The re-establishment of historical district government offices in the Hungarian public administration system will ensure the availability of the provided public services on an integrated, citizen-friendly level. Reorganising of district borders and changing the district centres as well the settlement new administration services in the central cities will predictable restructure the citizens public transport attitudes. This study deals with the motivation, quantity and direction of the possible modifications on the public transport demand in Hajdú-Bihar County. The study goals to present the possible public transport organising interventions, and to find a balance between the changing demand and the regulation provided public transport instruments.

scholarly journals Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

2021 ◽  
Vol 11 (4) ◽  
pp. 143
Author(s):  
Viera Papcunová ◽  
Roman Vavrek ◽  
Marek Dvořák
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Slovak Republic ◽  
The State ◽  
Main Role ◽  
The Public ◽  
State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

Taxonomy of IT Intangible Assets for Public Administration Based on the Electronic Government Maturity Model in Uruguay

2013 ◽  
pp. 103-122
Author(s):  
Helena Garbarino ◽  
Bruno Delgado ◽  
José Carrillo
Keyword(s):  
Public Administration ◽  
Intellectual Capital ◽  
Information Society ◽  
Intangible Assets ◽  
Electronic Government ◽  
Intangible Asset ◽  
Maturity Model ◽  
The Public

This chapter presents a taxonomy of IT intangible asset indicators for Public Administration, relating the indicators to the Electronic Government Maturity Model proposed by the Uruguayan Agency for Electronic Government and Information Society. Indicators are categorized according to a consolidated intellectual capital model. The Taxonomy is mapped at the indicator level against the EGMM subareas covering all of the relevant aspects associated with the intangible IT assets of the Public Administration in Uruguay. The main challenges and future lines of work for building a consolidated maturity model of IT intangible assets in Public Administration are also presented.

E-Participating Decision-Making Mechanism in the Public Administration System

2022 ◽  
pp. 214-235
Author(s):  
Konur Alp Demir
Keyword(s):  
Decision Making ◽  
Public Administration ◽  
Citizen Participation ◽  
Electronic Government ◽  
Management Model ◽  
Demand System ◽  
Flexible Structure ◽  
Administration System ◽  
The Public ◽  
Decision Making System

In this chapter, an analysis of the electronic decision making system, which is thought to benefit from the heavy bureaucratic system which does not take into account the expectations of the citizen in the public administration system, will be used to make a more flexible structure. The focus of this chapter is on the need to design the decision-making mechanisms of the state according to the expectations of the citizen. For this purpose, requests and complaints from the citizens through the electronic environment should be taken into consideration in the decision-making process. In fact, this situation is reflected in the application of electronic participation management model. The application of this management model in the public administration system is the citizen participation complaint and demand system which is carried out under the name of electronic government. The examination of this system, which is an example of the application of participatory democracy, is important for the reflection of democratic values on the administration system.

Electronic Government at the American Grassroots

2011 ◽  
pp. 643-652 ◽  
Author(s):  
D. F. Norris
Keyword(s):  
Federal Government ◽  
Local Governments ◽  
Great Majority ◽  
The United States ◽  
General Purpose ◽  
Electronic Government ◽  
State Governments ◽  
Current State ◽  
Electronic Delivery ◽  
The U.S

During the past 10 years or so, governments in the United States have rushed to adopt and implement electronic government or e-government (defined as the electronic delivery of governmental information and services 24 hours per day, seven days per week, see Norris, Fletcher, & Holden, 2001). Today, the federal government, all 50 state governments (and probably all departments within them), and the great majority of general purpose local governments of any size have official presences on the World Wide Web through which they deliver information and services and, increasingly, offer transactions. In this article, I examine the current state of the practice of e-government at the grassroots in the U.S.—that is, e-government among American local governments. In particular, I address the extent of local adoption of e-government, including the reasons for adoption, the relative sophistication of local e-government, and barriers to and initial impacts of e-government.

Seminar on Improving the Effectiveness of the Public Services

1969 ◽  
Vol 7 (1) ◽  
pp. 139-142
Author(s):  
Robert J. Ouko
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Ford Foundation ◽  
Dar Es Salaam ◽  
Senior Administrators ◽  
Annual Series ◽  
The Public ◽  
English Speaking ◽  
Common Problems ◽  
Host Government

Delegates from 15 English-speaking African states together with special guests and observers attended the seventh in an annual series of public administration seminars. The first had been held in Dar es Salaam, Tanzania, in 1962, with subsequent seminars in Nigeria, Uganda, Zambia, the U.A.R., and Ghana, each being sponsored jointly by the host government and the Ford Foundation. Their purpose is two-fold: first, to provide an opportunity for Africa's senior administrators to meet and exchange experiences, and secondly, to enable the participants to discuss common problems and to consider ways and means of improving the administration of the public services.

Preliminary assessment and analysis of public amenities capacity and status in the constituent entities of the Russian Federation: Methodological recommendations

10.12737/5363 ◽  
2014 ◽  
Vol 8 (5) ◽  
pp. 47-56
Author(s):  
Елена Погребова ◽  
Elena Pogrebova
Keyword(s):  
Public Administration ◽  
Russian Federation ◽  
Public Service ◽  
Service User ◽  
Public Services ◽  
Information Sources ◽  
Service Providers ◽  
Preliminary Assessment ◽  
The Public ◽  
The Russian Federation

The article presents the results of the author’s attempt at developing a complex of methodological recommendations for the preliminary assessment and analysis of the public amenities capacity and status in different constituent entities of the Russian Federation. The recommendations as developed by the author are based on specific examples, and are supported by information sources regarded by the author as necessary to use in the course of the analysis. The author also provides recommendations on the graphic representation of the results of the analysis (spread sheets) as well as recommendations on rating of the regions (ranking and grouping the regions in accordance with the level of public amenities development they demonstrate), a thorough analysis of the system of the public administration of the industry, the competences and authority of the federal executive bodies, regional agencies of State power and the local authorities responsible for the regulation of relations in the sphere of public services, an assessment of the capacity of public service providers, and a comparison of public service user prices as quoted by municipal entities in different constituents of the Russian Federation.

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