Electronic Government

2015 ◽  
pp. 211-236 ◽  
Author(s):  
António Carrizo Moreira ◽  
Ricardo Augusto Zimmermann
Keyword(s):  
Knowledge Management ◽  
Public Administration ◽  
Public Services ◽  
Electronic Government ◽  
Central Administration ◽  
Public Authorities ◽  
The Public ◽  
Local Municipality ◽  
The Impact ◽  
Administrative Simplification

E-government has become a priority for many governments around the world and one of the main change drivers in the provision of new services in the public administration context. As public services are part of a complex network in which citizens are the main players, public authorities are increasingly trying to identify and deploy programmes that promote the modernisation and simplification of public services based on knowledge management. This chapter aims to understand the impact of e-government initiatives on consumer behaviour, as well as the importance of knowledge management for value creation in the public administration context. The Simplex programme, the main initiative in Portugal to develop administrative simplification and e-government, is analysed within two contexts: the central administration and the local municipality of Oporto. This chapter highlights that e-government has been an important factor contributing to both the administrative simplification and the improvement in the quality of public services.

scholarly journals A Step Towards an Inclusive Digital Transformation of the Public Administration in a Developing Country: Evidence From Morocco.

2021 ◽  
Vol 11 (2) ◽  
pp. 331
Author(s):  
Jihane Aayale ◽  
Meriem Seffar
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Developed Countries ◽  
Financial Inclusion ◽  
National Agency ◽  
Public Authorities ◽  
Daily Lives ◽  
Digital Revolution ◽  
The Public ◽  
The Impact

The digital revolution has fundamentally transformed everyone’s daily lives, and that includes the public administration, that finds itself in an interesting predicament, either to take advantage of these changes and therefore be committed to modernise its processes and services, or see itself become out of touch with the public, its main customer. With that, many studies enumerate the prowess of industrialised developed countries when it comes to the digitalisation of public services; but developing countries have entered the digital race as well, and a significant increase in digital public services’ use demonstrates the efforts made by public authorities in developing nations to meet citizens’ expectations, and to capitalise on the digital experience for the digital, social and financial inclusion. Taking Morocco as an example, the structural, organisational, managerial, digital and ethical reform of the public administration is at the heart of Morocco's societal project. With the aim of analysing the digitised public services scenery in Morocco and the impact of their implementation, a qualitative study was conducted in two of the most important public administrations of the kingdom, the General Tax Management Agency (DGI) and the National Agency for Land Conservation, Cadastre and Cartography (ANCFCC). The results show that transition to the digital age allows for improvements and that its impacts can already be observed, and that important implications of social and financial inclusion are to keep in mind, especially during a global pandemic.

Electronic Delivery of Public Services to Citizens

2011 ◽  
pp. 319-347
Author(s):  
Petra Hoepner ◽  
Linda Strick ◽  
Manuel Mendes ◽  
Romildo Monte ◽  
Roberto Agune ◽  
...  
Keyword(s):  
Public Administration ◽  
Federal Government ◽  
Public Services ◽  
Cost Effective ◽  
Virtual Space ◽  
Electronic Government ◽  
Regional Government ◽  
Software Infrastructure ◽  
The Public ◽  
Electronic Delivery

The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that show future-oriented public-administration services to a broad public in Latin America. The vision of the eGOIA project is the provision of a single virtual space supporting the interaction of citizens (independent of social status, gender, race, abilities, and age) and the public administration in a simple, future-oriented, and cost-effective way. A software infrastructure is developed in order to allow the access of citizens through the Internet to integrated public services at several levels: local government (municipalities), regional government (state), and federal government. The trial of the demonstrator will be performed in São Paulo state and in municipalities in Peru.

The Judicial Elaboration of Standards for Public Administrations in France

2021 ◽  
pp. 113-131
Author(s):  
Jérémy Mercier
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Institutional Context ◽  
Case Law ◽  
Administrative Law ◽  
Public Authorities ◽  
Public Power ◽  
The Public ◽  
Creative Role

This chapter underlines how administrative law has taken a much greater significance in France since the period 1890–1910. This period is not only symbolic of a full development of administrative law around the notion of public power (puissance publique) or public service (service public) but also of the ramifications given to the very notion of State and public administration. The chapter deals with different theories (Hauriou, Duguit, etc.) related to a redefinition of the State and public services. It discusses four specific aspects: the institutional context, the case law of the Conseil d’État, the innovative orientations concerning the action of the public authorities, and the creative role of this case law.

scholarly journals PEST- ANALYSIS OF THE DIGITAL TRANSFORMATION OF PUBLIC ADMINISTRATION

2021 ◽  
Vol 16 (1) ◽  
pp. 125-129
Author(s):  
Chulpan Kurakova ◽  
Niyaz Safiullin
Keyword(s):  
Environmental Factors ◽  
Public Administration ◽  
Public Services ◽  
Technological Development ◽  
Executive Branch ◽  
Digital Transformation ◽  
Public Authorities ◽  
The Public Sphere ◽  
Political Economic ◽  
The Impact

The article is dedicated to researching the impact of environmental factors on the processes of digital transformation of public administration. In today's digital economy, the effectiveness of the executive branch providing public services to citizens and organizations largely depends on the political will of the country's leadership, the socio-economic situation, as well as the technological and technological development of the public sphere. The authors to assess the impact of environmental factors were pest analysis, which reveals the most significant aspects of the impact of the macro environment and develop a strategy for the development of public authorities in the context of the digital transformation of their activities. The methodological basis is research into the problems of the system of providing electronic public services, the regulatory framework for their digitalization, the study of statistics, indicating the level of quality of the provision of public services. The results of the study revealed the most significant political, economic, social and technological factors of the macro environment and presented the main directions for improving the processes of digital transformation of public administration. Specific measures have been proposed for each group of factors to enable the executive branch to adapt to the external environment, thereby improving their performance. The results of the study can be used to develop programmes and plans for government agencies to digitize their public services

Information in Electronic Government

2011 ◽  
pp. 1035-1040
Author(s):  
M. Corsi
Keyword(s):  
Human Capital ◽  
Public Sector ◽  
Private Sector ◽  
Public Administration ◽  
Public Services ◽  
New Technologies ◽  
Electronic Government ◽  
Information Costs ◽  
Economic Relations ◽  
The Public

Information and communications technology (ICT) is radically changing productive processes in both the private and public sectors. Institutions that are more efficient eliminate production diseconomies and enable a more functional market. Specifically, institutions can multiply the incentives for human capital accumulation both by reducing the endogenous uncertainty in social-economic relations and by providing additional input to human capital generation itself (think of schools, universities, and research institutes). Mainstream economic thinking generally accepts the argument according to which the transaction and information costs that are inherent to policy-making are largely greater than those incurred by the private sector (Dixit, 1996). If this is true, then public sector intervention is denied the possibility of achieving more efficient results than those obtained by the private sector (Holstrom & Milgrom,1991). Yet, ICT is radically transforming the way government entities perform their activities, which makes a timely debate on public sector information, in all its forms, all the more crucial. Public administrations are following the example of the private sector by harnessing the efficiency-boosting potential of these new technologies. This development goes under the name of “electronic government” (e-government) and it encompasses both the internal and external applications of ICT in the public sector. The importance of this development is increasingly evident in many countries of the world. Experiments are underway in Europe, at all levels of public administration (local, regional, national, and supranational), to improve the efficiency of public services and to increase interactions with the external world. ICT not only facilitates the inner workings of administrative machinery, it also eases communication between different branches of the administration and its interaction with citizens and businesses. This latter aspect is one of the main advantages of e-government, as it brings public sector entities, businesses, and citizens closer together, as well as improving the standard of public services. In September 2003, the European Commission issued a Communication on “The Role of E-government for Europe’s Future”: it stated that e-government “is an enabler to realise a better and more efficient public administration. It improves the development and implementation of public policies and helps the public sector to cope with the conflicting demands of delivering more and better services with fewer resources” (p. 7).

scholarly journals Discretionary powers of the public administration in providing the NPO state registration services

2021 ◽  
Vol 118 ◽  
pp. 03015
Author(s):  
Viktor Eduardovich Gatsolati ◽  
Alexander Borisovich Zelentsov ◽  
Bulat Umerzhanovich Seitkhozhin
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Negative Impact ◽  
Legal Regulation ◽  
Non Profit ◽  
The Public ◽  
Administrative Procedures ◽  
State Registration ◽  
The Impact ◽  
Discretionary Powers

The purpose of the research is to determine the impact of the current administrative and legal regulation of the implementation of administrative procedures for the provision of the non-profit organisation state registration services on the scope of discretionary powers of the public administration in the provision of this service. The methodological basis of the research is created by modern philosophical, general-scientific and special-scientific methods of cognition including dialectical, logical, formal-legal, systemic and statistical methods, as well as analysis, description, synthesis and interpretation. The research results were the conclusions from the analysis of the administrative and legal regulation of administrative procedures for the provision of the non-profit organisation state registration services. Thus, in particular, the discrepancy between a separate provision of the administrative regulation on the provision of the non-profit association state registration services with the current federal legislation was identified and a proposal to amend it was formulated. In addition, it was concluded that the detailed regulation at the sub-legal level of the procedure for the implementation of administrative procedures for the provision of public services has a negative impact on the scope of discretionary powers of public administration bodies. The research novelty lies in the adopted methodological approach to the analysis of the overseas experience in legal regulation of the implementation of administrative procedures by public administration bodies and the conduct of a comparative legal study of regulation of the implementation of administrative procedures for the provision of public services in Russia and in the European Union member states.

scholarly journals The Impact of the Public Procurement Control System on the Hungarian Public Administration

2018 ◽  
Vol 16 (2) ◽  
pp. 133-156
Author(s):  
Györgyi Nyikos ◽  
Gábor Soós
Keyword(s):  
Control System ◽  
Public Administration ◽  
Positive Impact ◽  
Public Procurement ◽  
Control Process ◽  
Significant Issue ◽  
Public Authorities ◽  
The Public ◽  
Potential Impact ◽  
The Impact

The complexity of public procurement and the related controls are a significant issue that public authorities are facing in Hungary. The “fear” of being controlled by state authorities and EU auditors is affecting decisions in public procurement. However, research on the effects of such a system is largely absent. The purpose of the article is to explore the functioning of the control system related to EU funded public procurements and to examine its actual and potential impact on the purchases of public authorities. The method is first an introduction of the features of the control system and then the analysis of data from the relevant bodies in order to see the effect of controls and possible difficulties with the system. The results show that despite the seemingly positive impact on the regularity of procedures, the interference in the decisions of public authorities and the delays caused are problematic. It is therefore suggested that the Hungarian government should consider streamlining the control process such as through checks based on samples or focusing on the most risky procedures. The research is the first academic analysis of data related to public procurement control in Hungary, yet it can already inspire the Hungarian and other governments to review the effectiveness of such procedures and to reduce administrative burdens for public authorities as much as possible.

The impact of the new media on public relations in the public administration in Kurdistan Region

2019 ◽  
Vol 7 (1) ◽  
pp. 268-288
Author(s):  
Dlan Ismail Mawlud ◽  
Hoshyar Mozafar Ali
Keyword(s):  
Information Technology ◽  
New Media ◽  
Public Relations ◽  
Public Administration ◽  
Management System ◽  
Theoretical Research ◽  
Kurdistan Region ◽  
The Public ◽  
Government Institutions ◽  
The Impact

The development of technology, information technology and various means of communication have a significant impact on public relations activity; especially in government institutions. Many government institutions have invested these means in their management system, in order to facilitate the goals of the institution, and ultimately the interaction between the internal and external public. In this theoretical research, I tried to explain the impact of the new media on public relations in the public administration, based on the views of specialists. The aim of the research is to know the use of the new media of public relations and how in the system of public administration, as well as, Explaining the role it plays in public relations activities of government institutions. Add to this, analyzing the way of how new media and public relations participate in the birth of e-government. In the results, it is clear that the new media has facilitated public relations between the public and other institutions, as it strengthened relations between them

SUBJECTS AND OBJECTS OF PUBLIC MARKETING

2018 ◽  
Vol 1 (12) ◽  
pp. 260-270
Author(s):  
Yevgeny Victorovich Romat ◽  
Yury Volodimirovich Havrilechko
Keyword(s):  
Public Administration ◽  
Municipal Government ◽  
Executive Power ◽  
Marketing Concept ◽  
Public Authorities ◽  
Public Marketing ◽  
The Public ◽  
State Management ◽  
Management Concepts ◽  
The Subject

The article is devoted to research of theoretical problems of the concepts of the subject and object of public marketing. The definitions of these concepts are considered in the article, the evolution of their development is studied. The article provides an analysis of the main approaches to the notion of subjects and objects of public marketing, their relationship and role in the processes of public marketing. The authors proposes concrete approaches to their systematization. These approaches allow us to identify specific types of public marketing and their main characteristics. Relying on the analysis of the concept of “subject of public (state) management”, it is concluded that as bodies of state marketing, most often act as executive bodies of state power. In this case, the following levels of marketing subjects in the system of public administration are allocated: the highest level of executive power; Branch central bodies of executive power; Local government bodies; Separate government agencies. It is noted that the diversity of subjects of public marketing is explained, first of all, by the dependence on the tasks of the state and municipal government, the possibilities of introducing the marketing concept of these subjects and certain characteristics of the said objects of state marketing. It is noted that the concept of “subject of public marketing” is not always the identical notion of “subject of public administration”. First, not all public authorities are subjects of state marketing. In some cases, this is not appropriate, for example, in the activities of the Ministry of Defense of Ukraine or the Ministry of Internal Affairs of Ukraine. Secondly, state marketing is just one of many alternative management concepts, which is not always the most effective in the public administration system.

The Right to Information in India Implementation and Impact

2015 ◽  
Vol 2 (1) ◽  
pp. 17
Author(s):  
_______ Naveen ◽  
_____ Priti
Keyword(s):  
Public Life ◽  
Public Authorities ◽  
The Public ◽  
Know How ◽  
The People ◽  
The Government ◽  
Right To Information ◽  
The Right ◽  
The Impact

The Right to Information Act 2005 was passed by the UPA (United Progressive Alliance) Government with a sense of pride. It flaunted the Act as a milestone in India’s democratic journey. It is five years since the RTI was passed; the performance on the implementation frontis far from perfect. Consequently, the impact on the attitude, mindset and behaviour patterns of the public authorities and the people is not as it was expected to be. Most of the people are still not aware of their newly acquired power. Among those who are aware, a major chunk either does not know how to wield it or lacks the guts and gumption to invoke the RTI. A little more stimulation by the Government, NGOs and other enlightened and empowered citizens can augment the benefits of this Act manifold. RTI will help not only in mitigating corruption in public life but also in alleviating poverty- the two monstrous maladies of India.

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