Seminar on Improving the Effectiveness of the Public Services

1969 ◽  
Vol 7 (1) ◽  
pp. 139-142
Author(s):  
Robert J. Ouko
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Ford Foundation ◽  
Dar Es Salaam ◽  
Senior Administrators ◽  
Annual Series ◽  
The Public ◽  
English Speaking ◽  
Common Problems ◽  
Host Government

Delegates from 15 English-speaking African states together with special guests and observers attended the seventh in an annual series of public administration seminars. The first had been held in Dar es Salaam, Tanzania, in 1962, with subsequent seminars in Nigeria, Uganda, Zambia, the U.A.R., and Ghana, each being sponsored jointly by the host government and the Ford Foundation. Their purpose is two-fold: first, to provide an opportunity for Africa's senior administrators to meet and exchange experiences, and secondly, to enable the participants to discuss common problems and to consider ways and means of improving the administration of the public services.

Perceptions towards the quality of public services in Romania. Poor outcomes of public administration reforms?

2020 ◽  
Vol 31 (3) ◽  
pp. 263-285
Author(s):  
Claudia Petrescu ◽  
Flavis Mihalache
Keyword(s):  
Quality Of Life ◽  
Public Administration ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
New Public Management ◽  
Local Level ◽  
The Public ◽  
Public Administration Reform

Public services represent an important dimension of quality of society, as they create the contextual conditions for people to further their quality of life. Romanian public administration reform has brought about a constant institutional transformation, which has influenced both the specific features and the quality of the services. This article aims to analyse trends regarding the perceived quality of public services in Romania, in European comparative perspective, using the data of the European Quality of Life Survey (2003–2016). The article aims to understand the low satisfaction with public services in Romania against the background of the public service reform measures taken by government in this period. The article describes the context of Romanian public administration and public service reform, the most important public policy measures adopted and the most important challenges. The lack of vision in the public service reform, the partial introduction of reform elements, the permanent and, sometimes, conflicting changes are issues that may have influenced the way in which the population perceives the quality of public services. The decentralisation process of public services and the insufficient allocation of public funds for delivering such services at local level might have an impact on their quality and quantity perceived by the population. Keywords: public services; public administration reform; citizens’ satisfaction; New Public Management; New Weberianism.

scholarly journals New challenges the establishment of district governmental offices and the regional public transport organising in Hajdú-Bihar county

2013 ◽  
pp. 87-91
Author(s):  
Loránd Bói
Keyword(s):  
Public Administration ◽  
Public Transport ◽  
Public Services ◽  
Central Cities ◽  
Administration System ◽  
The Public ◽  
Historical District ◽  
District Government ◽  
New Challenges

The re-establishment of historical district government offices in the Hungarian public administration system will ensure the availability of the provided public services on an integrated, citizen-friendly level. Reorganising of district borders and changing the district centres as well the settlement new administration services in the central cities will predictable restructure the citizens public transport attitudes. This study deals with the motivation, quantity and direction of the possible modifications on the public transport demand in Hajdú-Bihar County. The study goals to present the possible public transport organising interventions, and to find a balance between the changing demand and the regulation provided public transport instruments.

scholarly journals Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

2021 ◽  
Vol 11 (4) ◽  
pp. 143
Author(s):  
Viera Papcunová ◽  
Roman Vavrek ◽  
Marek Dvořák
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Slovak Republic ◽  
The State ◽  
Main Role ◽  
The Public ◽  
State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

Preliminary assessment and analysis of public amenities capacity and status in the constituent entities of the Russian Federation: Methodological recommendations

10.12737/5363 ◽  
2014 ◽  
Vol 8 (5) ◽  
pp. 47-56
Author(s):  
Елена Погребова ◽  
Elena Pogrebova
Keyword(s):  
Public Administration ◽  
Russian Federation ◽  
Public Service ◽  
Service User ◽  
Public Services ◽  
Information Sources ◽  
Service Providers ◽  
Preliminary Assessment ◽  
The Public ◽  
The Russian Federation

The article presents the results of the author’s attempt at developing a complex of methodological recommendations for the preliminary assessment and analysis of the public amenities capacity and status in different constituent entities of the Russian Federation. The recommendations as developed by the author are based on specific examples, and are supported by information sources regarded by the author as necessary to use in the course of the analysis. The author also provides recommendations on the graphic representation of the results of the analysis (spread sheets) as well as recommendations on rating of the regions (ranking and grouping the regions in accordance with the level of public amenities development they demonstrate), a thorough analysis of the system of the public administration of the industry, the competences and authority of the federal executive bodies, regional agencies of State power and the local authorities responsible for the regulation of relations in the sphere of public services, an assessment of the capacity of public service providers, and a comparison of public service user prices as quoted by municipal entities in different constituents of the Russian Federation.

scholarly journals Who Is in Charge? The Provision of Informal Personal Resources at the Street Level

2020 ◽  
Author(s):  
Einat Lavee
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Service Provision ◽  
Public Services ◽  
Qualitative Interviews ◽  
Personal Resources ◽  
The Public ◽  
Street Level ◽  
Main Factors ◽  
Informal Service

Abstract Street-level bureaucrats (SLBs) nowadays provide services under conditions of increased demand for public services coupled with scarcer financial resources. The literature that focuses on how workers adapt to this situation mainly examines their provision of formal resources as part of their job. What researchers have not systematically examined is the delivery of informal personal resources (IFRs) by street-level workers to clients. Understanding the provision of IFRs is particularly important when “no one is fully in charge” of public services. Drawing on 214 in-depth qualitative interviews with SLBs who provide education, health, and welfare services in the public sector in Israel, we found a remarkable range of IFRs they provided to clients. We also found that four main factors influencing the provision of IFRs: lack of formal resources; professional commitment; managerial encouragement; and a work environment whose values combine old and new approaches to public service. The findings contribute to the public administration literature by exposing how public service function in a somewhat vague reality, and they contribute to the SLB literature by highlighting the unrecognized component of informal service provision.

Electronic Delivery of Public Services to Citizens

2011 ◽  
pp. 319-347
Author(s):  
Petra Hoepner ◽  
Linda Strick ◽  
Manuel Mendes ◽  
Romildo Monte ◽  
Roberto Agune ◽  
...  
Keyword(s):  
Public Administration ◽  
Federal Government ◽  
Public Services ◽  
Cost Effective ◽  
Virtual Space ◽  
Electronic Government ◽  
Regional Government ◽  
Software Infrastructure ◽  
The Public ◽  
Electronic Delivery

The main goal of the EU @LIS demonstration project Electronic Government Innovation and Access (eGOIA) is the provisioning of demonstrators that show future-oriented public-administration services to a broad public in Latin America. The vision of the eGOIA project is the provision of a single virtual space supporting the interaction of citizens (independent of social status, gender, race, abilities, and age) and the public administration in a simple, future-oriented, and cost-effective way. A software infrastructure is developed in order to allow the access of citizens through the Internet to integrated public services at several levels: local government (municipalities), regional government (state), and federal government. The trial of the demonstrator will be performed in São Paulo state and in municipalities in Peru.

Co-Operation between the Public Administration and Non-Profit Organisations as a Condition of the Development of Public Entrepreneurship

2017 ◽  
pp. 253-275
Author(s):  
Angelika Wodecka-Hyjek
Keyword(s):  
Civil Society ◽  
Public Sector ◽  
Public Administration ◽  
Public Services ◽  
Non Profit ◽  
The Public ◽  
Social Dialogue ◽  
Public Entrepreneurship ◽  
The Uk

The chapter presents the models of co-operation between the public administration and non-profit organisations with regard to performing public services, supporting civil initiatives, building social dialogue and shaping civil society in the context of the development of public entrepreneurship. The issues presented at the beginning related to the separation of entrepreneurship in the public sector; emphasis was put on the need for co-operation between the public sector and non-profit organisations as a condition of the development of public entrepreneurship. Then the models of co-operation of the public sector and non-profit organisations in the UK, Canada, Estonia and Poland were characterised. In consequence of the conducted discourse, postulates and recommendations were presented with regard to building efficient and effective co-operation between the public administration and the sector of non-profit organisations and its role in the development of public entrepreneurship.

Understanding E-Governance

2015 ◽  
pp. 1811-1823 ◽  
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Services ◽  
New Paradigm ◽  
New Approach ◽  
The Public ◽  
Secondary Sources ◽  
The Government ◽  
Structure And Functions

Another new paradigm shift is in the offing and slowly becoming distinct from the amorphous shape of public administration. It is the ICT-blessed governance, or e-Governance. The adoption of ICTs and the new approach to management in symbiosis are e-Governance. E-governance speaks of a new way and style in every beat and pulse of the system of public administration. It brings about changes in the structure and functions of public services, ushering transformation through effectively engaging the government, businesses, and citizens—all stakeholders. It not only ensures efficiency in public service delivery but also offers unlimited potential to combat corruption and many other bureau-pathologies in the public administration system. Based on secondary sources, this chapter offers brief theoretical discussions of e-governance, including its emergence, types of service delivery, transformation stages, and relevant other issues.

Understanding E-Governance

2013 ◽  
pp. 38-49
Author(s):  
Muhammad Muinul Islam ◽  
Mohammad Ehsan
Keyword(s):  
Service Delivery ◽  
Public Administration ◽  
Paradigm Shift ◽  
Public Services ◽  
New Paradigm ◽  
New Approach ◽  
The Public ◽  
Secondary Sources ◽  
The Government ◽  
Structure And Functions

Another new paradigm shift is in the offing and slowly becoming distinct from the amorphous shape of public administration. It is the ICT-blessed governance, or e-Governance. The adoption of ICTs and the new approach to management in symbiosis are e-Governance. E-governance speaks of a new way and style in every beat and pulse of the system of public administration. It brings about changes in the structure and functions of public services, ushering transformation through effectively engaging the government, businesses, and citizens—all stakeholders. It not only ensures efficiency in public service delivery but also offers unlimited potential to combat corruption and many other bureau-pathologies in the public administration system. Based on secondary sources, this chapter offers brief theoretical discussions of e-governance, including its emergence, types of service delivery, transformation stages, and relevant other issues.

The Judicial Elaboration of Standards for Public Administrations in France

2021 ◽  
pp. 113-131
Author(s):  
Jérémy Mercier
Keyword(s):  
Public Administration ◽  
Public Services ◽  
Institutional Context ◽  
Case Law ◽  
Administrative Law ◽  
Public Authorities ◽  
Public Power ◽  
The Public ◽  
Creative Role

This chapter underlines how administrative law has taken a much greater significance in France since the period 1890–1910. This period is not only symbolic of a full development of administrative law around the notion of public power (puissance publique) or public service (service public) but also of the ramifications given to the very notion of State and public administration. The chapter deals with different theories (Hauriou, Duguit, etc.) related to a redefinition of the State and public services. It discusses four specific aspects: the institutional context, the case law of the Conseil d’État, the innovative orientations concerning the action of the public authorities, and the creative role of this case law.

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