Web Information Resources Vis-à-Vis Traditional Information Services

2011 ◽  
pp. 528-540
Author(s):  
John D. D’Ambra ◽  
Nina Mistillis
Keyword(s):  
User Experience ◽  
Information Seeking ◽  
Structural Equation ◽  
Information Quality ◽  
Information Services ◽  
Information Resources ◽  
Information Resource ◽  
Prior Use ◽  
The Web

This chapter considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts the model of expectation-disconfirmation effects on Web customer satisfaction. The chapter proposes that visitor information centres are analogous to an information system and that the user experience of visiting the centre can partially be explained by users perception of the information quality of information resources used at the centre and a prior use of the Web. The research proposition explored in the reported research is that a priori usage of the Web may influence tourists’ perceptions of the information services provided by visitor information centres. In order to investigate this proposition a survey was conducted at the Sydney visitor information centre resulting in 519 responses. The analysis of the data collected, using structural equation modeling, found that perceived information quality of staff and brochures used at the centre explained 63% of the variance of the user experience at the centre, a prior use of the Web did not explain any of the variance. The implications for VICs’ strategic information resource management to meet visitor needs are discussed.

scholarly journals ANALYSIS OF SYSTEM QUALITY, INFORMATION QUALITY AND PERCEIVED USEFULNESS TO USER SATISFACTION

2019 ◽  
pp. 62
Author(s):  
Tiana Tiana ◽  
Bambang Sugiharto ◽  
Indah Umiyati
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Significant Positive Effect ◽  
Quality Of Information ◽  
Positive Effect

This study aims to test and analyze the quality of the system against perceived usefulness, the quality of information against perceived usefulness, the quality of the system to user satisfaction, Information Quality to user satisfaction and perceived usefulness to user satisfaction. The population in this research is employees teller and customer service department of Bank BJB in subang city. Sampling technique is nonprobability sampling by using purposive sampling method. The type of data used is primary data with questionnaire data collection method. Hypothesis testing used is Structural Equation Modeling (SEM) approach with variance Structural equation test or better known as Partial Least Square (PLS). The result of the research shows that Quality System has a significant positive effect on Perceived Usefulness, Quality of Information has a significant positive effect on Perceived Usefulness, Quality of System has a significant positive effect on user satisfaction, Information Quality has positive significant effect on user satisfaction, and Perceived Usefulness has no effect to User Satisfaction

“I Can Live Without Banks, but Not Without Banking”

2021 ◽  
Vol 17 (3) ◽  
pp. 1-20
Author(s):  
Nitika Sharma ◽  
Pooja Goel ◽  
Anuj Sharma
Keyword(s):  
Structural Equation ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Online Questionnaire ◽  
Website Quality ◽  
Mediating Role ◽  
Service Interaction

The purpose of this paper is to examine the antecedents of e-banking loyalty and evangelism via threefold construct of WEQUAL (usability, information quality, and service interaction) of public sector banks operating in India. Moreover, it also investigates the mediating role of consumers' trust on the website quality of these banks and their impact on e-banking loyalty and evangelism. The data was collected from 243 respondents through online questionnaire. In order to develop the model and test the hypotheses, partial least square structural equation modeling (PLS-SEM) was done through Smart PLS version 3.2.9. Results assert that website quality of banks positively influences the trust of consumers via usability, information quality, and service interaction. Also, consumer trust plays a mediation role between WEBQUAL constructs and e-banking loyalty and evangelism.

To be Lost and to be a Loser Through the Web

2011 ◽  
pp. 249-263 ◽  
Author(s):  
Louise Limberg ◽  
Mikael Alexandersson ◽  
Annika Lantz-Andersson
Keyword(s):  
Information Literacy ◽  
School System ◽  
Information Seeking ◽  
Knowledge Society ◽  
Knowledge Formation ◽  
New Knowledge ◽  
The World ◽  
Democratic Knowledge ◽  
The Web

The purpose of this chapter is to present and discuss findings from a study of students’ information seeking and use for a learning assignment. The overall interest is to describe the coherence between differences in the quality of students’ information seeking and the quality of their learning outcomes and to relate this to issues of information literacy in the Knowledge Society. The study was framed within a sociocultural perspective of learning and adopted an ethnographic approach. Analysis of data resulted in the identification of two major categories of competences related to information seeking and knowledge formation, one of which involves serious shortcomings in meaningful learning through information seeking. There is little evidence that ICT conclusively supports the development of new knowledge in terms of seeing the world differently. Conclusions are that the school system tends to produce ‘information illiterates’ which may entail unwanted consequences for both individuals and for maintaining a democratic Knowledge Society.

Influence of Information and Service Quality on Users' Continuous Use of Mobile Libraries in China

2020 ◽  
Vol 22 (1) ◽  
pp. 57-71
Author(s):  
Pinghao Ye ◽  
Liqiong Liu ◽  
Linxia Gao ◽  
Quanjun Mei
Keyword(s):  
Theoretical Model ◽  
Service Quality ◽  
Structural Equation ◽  
Information Quality ◽  
Equation Modeling ◽  
Perceived Usability ◽  
Continuous Use ◽  
The Impact ◽  
Positive Impacts

This research mainly aims to explore the factors that influence users' continuous use of mobile libraries. The findings of this study will provide empirical evidence to help improve the service and information quality of mobile libraries. Moreover, suggestions for optimization are provided with the objective of meeting user demands at its maximum. A theoretical model is constructed to reveal the impact of 11 influencing factors on users' continuous use of mobile libraries. Structural equation modeling is adopted to verify the theoretical model and research hypothesis based on the valid data obtained from a questionnaire survey. The study found that personalized services and information availability have positive impacts on the service quality of mobile libraries. Moreover, perceived mobility and information quality have positive impacts on the perceived usability of mobile libraries. Finally, perceived usability, service quality, and platform stability have significantly positive impacts on the willingness of users to continue usage of mobile libraries.

REDARTE-SP: networking art information resources in São Paulo

2005 ◽  
Vol 30 (3) ◽  
pp. 20-24
Author(s):  
Maria Christina Barbosa de Almeida ◽  
Paulo Simões de Almeida Pina
Keyword(s):  
Sao Paulo ◽  
Information Services ◽  
Information Resources ◽  
São Paulo ◽  
Cultural Centers ◽  
Organizational Issues ◽  
Information Professionals ◽  
Information Providers ◽  
The City

Art information providers in the city of Sao Paulo, Brazil, include libraries, archives, and documentation sections in art museums and cultural centers. In 1998 REDARTE-SP, a network of these services in the city, was created to facilitate discussion of theoretical, technical and organizational issues facing art information services and to formulate collaborative projects. The subsequent exchange of ideas, discussion of successful practices and development of shared projects empowers art information professionals, contributes to improving the quality of art information services and products, provides better use of the available resources and widens the circle of users.

scholarly journals Measuring the use of students of the Department of Information Studies for social networks ... Section page on Facebook, model

2022 ◽  
pp. 73-114
Author(s):  
حنان الصادق بيزان
Keyword(s):  
Social Networking ◽  
Social Networking Sites ◽  
Information Services ◽  
Information Resources ◽  
Web Pages ◽  
Sources Of Information ◽  
Information Studies ◽  
Students Attitudes ◽  
Fast Access ◽  
The Web

Social networking is one of the most recently used technologies because of its advantages, spread and interaction. It is one of the most prominent applications of the second generation Web 2.0, which has effectively imposed itself on the users of the internet. Facebook network comes second after search engine at the global level, "Google". It is noted that they are highly efficient in providing information services and representation of information institutions and facilities in the virtual world. it is agreed that the progress of the societies is measured according to their ability to free and fast access to information and to use it to generate knowledge that reaches wisdom, progress and excellence. At this point, the importance of studies of information is shown in general and Webometrics in particular, which means that the set of statistical methods and measurements used to study the quantitative and qualitative aspects of information resources, structures, uses and techniques on the web, is found to be bibliometric studies designed to study and analyze reference citations, can be applied to the information resources available on the web such as the links of web pages and the use of those sites. Therefore, the study aims to monitor students' attitudes towards the use of social networking sites in general, and the Facebook page of the department of information studies of the Libyan Academy particularly. To identify the view of the students of the information management division and the management of the archive to their identify satisfaction with the information services provided by the page, and the extent of knowledge of the links of electronic sources of information, and the extent to meet their needs and scientific desires, and to what extent related to academic and research interests.

scholarly journals Does the Quality of Indonesian Tourism Website Influence Foreign Tourist Decision to Visit Indonesia?

2019 ◽  
Vol 8 (4) ◽  
pp. 5719-5724
Keyword(s):  
Information Search ◽  
Structural Equation ◽  
Information Quality ◽  
Major Elements ◽  
Equation Modeling ◽  
Tourism Destination ◽  
Design Quality ◽  
Website Quality ◽  
Foreign Tourist

Indonesia tourism develop significantly. However, foreign tourist development in Indonesia is still fluctuating. The Indonesian government is optimizing the website in order to increase the number of tourists. The website plays a significant role in many aspects of tourism, especially in information search and decision-making behaviors. Information quality, service quality, and design quality are components that construct destination website quality confirmation. Destination website quality confirmation, destination website satisfaction, and willingness to visit are three major elements for researchers in examining how tourists decide to visit tourism destination via tourism website. The purpose of this research is to analyze the correlation between the qualities of the destination website and destination website satisfaction and the subsequent effects on willingness to visit a tourism destination in Indonesia. The research collected in three cities in Indonesia, namely, Batam, Jakarta, and Denpasar. The methodology is by examining 500 foreign tourists who already have used the wonderful Indonesia website. Demographic characteristics include sex, age, education, job, and nationality. The research employs 22 question items. The data were analyzed by using structural equation modeling (SEM). The results show that information quality has the greatest impact on destination website quality confirmation. In addition, the destination website quality confirmation influences website satisfaction. Finally, by this satisfaction, the tourist decides to visit the destination. This study contributes to the academia, government, and industry to more fully understand what tourists need before they decide to travel..

Interactive E-Government

2011 ◽  
pp. 1139-1157
Author(s):  
Stuart J. Barnes ◽  
Richard Vidgen
Keyword(s):  
Web Site ◽  
Information Quality ◽  
Government Organizations ◽  
Online Submission ◽  
Tax Returns ◽  
Inland Revenue ◽  
The Uk ◽  
Taxation System ◽  
The Web

As government organizations have begun increasingly to communicate and interact with citizens via the Web, providing services has demanded acute understanding of the requirements of users and appropriate tailoring of solutions. In this article, we examine the results of a survey of the quality of a Web site provided by the UK Government. The site is that of the Inland Revenue. The survey was administered directly after the launch of a new system to enable online submission of self-assessed tax returns. The instrument, E-Qual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e-government offerings. The metrics and qualitative comments provide some detailed insights into the perceptions of users who attempted to interact with the online taxation system. The results point to specific areas in need of development in the Web site, which are found to be consistent with initiatives launched recently by the Inland Revenue.

scholarly journals Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0

2017 ◽  
Vol 7 (1) ◽  
pp. 66 ◽  
Author(s):  
Karina Hapsari ◽  
Yudi Priyadi
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Data Flow ◽  
Research Result ◽  
Flow Diagram ◽  
Primary Data ◽  
Website Quality ◽  
Data Flow Diagram ◽  
The Web

The more competition the e-commerce company and the development of technology company in Indonesia, website of Zalora Indonesia traffic rank declining. Measuring the quality of website by using WebQual 4.0 will help manage the web to be able to adjust the quality of the web with user perception.  The research aims to make design of Data Flow Diagram model to measure website quality using WebQual 4.0 based on user satisfaction variable. A case study was conducted on the Zalora Indonesia website. Data Flow model is used to make design of system model recommendation, while WebQual 4.0 method is used to measure website quality to user satisfaction. The research data using primary data in the form of questionnaires involving 384 respondents in the city of Bandung who had transacted on the website Zalora Indonesia. Data analysis technique applies descriptive analysis. Based on the research result on the quality of the website Zalora Indonesia, simultaneous positive and significant impact on user satisfaction Zalora Indonesia website. t test result showed that three variables partially have a posotive impact on user satisfaction Zalora Indonesia website is usability quality, information quality and service interaction quality, with Information quality variable has largest impact. Therefore, the modeling system using the Context Diagram-Data Flow Diagram focused on information quality variable. 

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