Interactive E-Government

2011 ◽  
pp. 1139-1157
Author(s):  
Stuart J. Barnes ◽  
Richard Vidgen
Keyword(s):  
Web Site ◽  
Information Quality ◽  
Government Organizations ◽  
Online Submission ◽  
Tax Returns ◽  
Inland Revenue ◽  
The Uk ◽  
Taxation System ◽  
The Web

As government organizations have begun increasingly to communicate and interact with citizens via the Web, providing services has demanded acute understanding of the requirements of users and appropriate tailoring of solutions. In this article, we examine the results of a survey of the quality of a Web site provided by the UK Government. The site is that of the Inland Revenue. The survey was administered directly after the launch of a new system to enable online submission of self-assessed tax returns. The instrument, E-Qual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e-government offerings. The metrics and qualitative comments provide some detailed insights into the perceptions of users who attempted to interact with the online taxation system. The results point to specific areas in need of development in the Web site, which are found to be consistent with initiatives launched recently by the Inland Revenue.

From Seeking Information to Transacting

2011 ◽  
pp. 240-265
Author(s):  
Stuart J. Barnes ◽  
Richard Vidgen
Keyword(s):  
Web Site ◽  
Information Quality ◽  
Online Submission ◽  
Service Interaction ◽  
Tax Returns ◽  
Inland Revenue ◽  
Taxation System ◽  
New System ◽  
The Web

As government organisations have begun increasingly to communicate and interact with citizens via the Web, providing services has demanded acute understanding of the requirements of users and appropriate tailoring of solutions. In this chapter, we examine the results of a survey of the quality of a Web site provided by the U.K. government. The site is that of the Inland Revenue (IR). The survey was administered directly after the launch of a new system to enable the online submission of self-assessed tax returns. The instrument, E-Qual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e-government offerings. The metrics and qualitative comments provide some detailed insights into the perceptions of users who attempted to interact with the online taxation system. The results point to specific areas in need of development on the Web site, which are found to be consistent with initiatives launched recently by the Inland Revenue.

Poverty as a Tourism Attraction

2016 ◽  
pp. 23-40
Author(s):  
Donatella Privitera
Keyword(s):  
South Africa ◽  
Web Site ◽  
Strategic Choices ◽  
Tourist Destination ◽  
Global Circulation ◽  
Slum Tourism ◽  
Online Activities ◽  
Tourist Behaviour ◽  
The Web

The visit of the favela or slum into a tourist destination is seen as a part of the so-called reality tours phenomenon and of the global circulation of the favela as a trademark. Tourist behaviour involves a search for leisure experiences from interactions with features or characteristics of places they choose to visit. Examples are the favelas in Brazil, the township of South Africa, the slum in India that have led to different definitions of “slum tourism”, “poor-poor tourism”, “reality tourism”. Web heavily affect today most of the online activities and their effect on tourism is obviously rather important. The aim of the chapter is to discuss about slum tourism definitions. At the same time, taking Reality Tours and Travel - a wholesaler slum websites - as a case, this study attempts to explore issues of the quality of strategic choices on the web. Considering that the content of web site includes a wide variety of technologies, is important that website offer also interactivity with e-tourists. Through the results of the study, it is possible to gain knowledge of the slum e-tourism.

Web Information Resources Vis-à-Vis Traditional Information Services

2011 ◽  
pp. 528-540
Author(s):  
John D. D’Ambra ◽  
Nina Mistillis
Keyword(s):  
User Experience ◽  
Information Seeking ◽  
Structural Equation ◽  
Information Quality ◽  
Information Services ◽  
Information Resources ◽  
Information Resource ◽  
Prior Use ◽  
The Web

This chapter considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts the model of expectation-disconfirmation effects on Web customer satisfaction. The chapter proposes that visitor information centres are analogous to an information system and that the user experience of visiting the centre can partially be explained by users perception of the information quality of information resources used at the centre and a prior use of the Web. The research proposition explored in the reported research is that a priori usage of the Web may influence tourists’ perceptions of the information services provided by visitor information centres. In order to investigate this proposition a survey was conducted at the Sydney visitor information centre resulting in 519 responses. The analysis of the data collected, using structural equation modeling, found that perceived information quality of staff and brochures used at the centre explained 63% of the variance of the user experience at the centre, a prior use of the Web did not explain any of the variance. The implications for VICs’ strategic information resource management to meet visitor needs are discussed.

A Proposed Template for the Evaluation of Web Design Strategies

2009 ◽  
pp. 293-317 ◽  
Author(s):  
Dimitrios Xanthidis ◽  
David Nicholas ◽  
Paris Argyrides
Keyword(s):  
Web Sites ◽  
Web Site ◽  
Web Design ◽  
International Literature ◽  
Design Strategies ◽  
The World ◽  
The Subject ◽  
Work Done ◽  
The Web

This chapter is the result of a two years effort to design a template aiming at standardizing, as much as such a task is feasible, the evaluation of Web sites. It is the product of a few publications in international conferences and journals. A thorough review of the international literature on the subject led the authors to conclude there is a very large number of opinions, thoughts and criteria from different professionals involved, directly or indirectly, with the process of designing a good Web site. To make matters even more complicated there are a number of different terms used by various scholars, scientists and professionals around the world that often refer to similar, if not the same, attributes of a Web site. However, it seems that all these differences could boil down to a systematic approach, here called evaluation template, of 53 points that the design strategies of the Web sites should be checked against. This template was tested on a significant number (232) of Web sites of Greek companies and proved it can be used to evaluate the quality of Web sites not only by technology experts but by non-experts alike. The evaluation template, suggested here, is by no means the solution to the problem of standardizing the process of evaluating a Web site but looking at other work done on the subject worldwide it is a step ahead.

scholarly journals Quantifying quality of WEB site based on usability

2018 ◽  
Vol 7 (2.7) ◽  
pp. 320
Author(s):  
Dr JKR Sastry ◽  
N Sreenidhi ◽  
K Sasidhar
Keyword(s):  
Web Sites ◽  
Web Site ◽  
Information Dissemination ◽  
Vital Role ◽  
The Internet ◽  
End User ◽  
Effi Ciency ◽  
Computational Procedures ◽  
The Web

Information dissemination is taking place these days heavily using web sites which are hosted on the internet. The effectiveness and effi-ciency of the design of the WEB site will have great effect on the way the content hosted on the WEB can be accessed. Quality of a web site, places a vital role in making available the required information to the end user with ease satisfying the users content requirements. A framework has been proposed comprising 42 quality metrics using which the quality of a web site can be measured. Howevercompu-tations procedures have not been stated in realistic terms.In this paper, computational procedures for measuring “usability” of a WEB site can be measured which can be included into overall computation of the quality of a web site.

scholarly journals A study on the relationships among information quality, system quality, knowledge sharing, and knowledge creation for travel web site users

2020 ◽  
Author(s):  
YINGYUEH SU ◽  
Yen-Ku Kuo ◽  
Tsung-Hsien Kuo ◽  
Kuo-Cheng Kuo
Keyword(s):  
Knowledge Sharing ◽  
Web Sites ◽  
Knowledge Creation ◽  
Web Site ◽  
Information Quality ◽  
Quality System ◽  
Equation Modeling ◽  
The Internet ◽  
System Quality

<p>The COVID-19 crisis has an unprecedented impact on travel industry. Although Taiwan’s borders are still remain closed to non-essential international travel, travel web sites have become more important media for Taiwan residents to search for domestic travel activities. With the prevalence of the Internet and e-commerce nowadays, they are the rapidest and most efficient channels to look for information on the latest activities and travel security information. Information quality and system quality of travel web sites are extremely important bases since they decide users’ behavior of information exchange on the platforms. Since the Internet can immediately share information, consumers’ various knowledge sharing behaviors on sites can enhance knowledge creation. This study explores the correlations among information quality, system quality, knowledge sharing, and knowledge creation of travel web sites and treats consumers who have used travel web site services in Taiwan as subjects. It collects the data and analyzes hypotheses by structural equation modeling. The findings show that information quality and system quality of travel web sites positively and significantly influence knowledge sharing. Knowledge sharing shows positive and significant predictive power on knowledge creation. Considering about the coronavirus outbreak which has a significant impact on tourism industry, the conclusion provides suggestions for travel web site management and practice, which also can further serve as important strategies for continuous updating of travel web sites.</p>

scholarly journals Quantifying quality of WEB sites based on content

2018 ◽  
Vol 7 (2.7) ◽  
pp. 138
Author(s):  
Y Venkata Raghavarao ◽  
K Sasidhar ◽  
JKR Sastry ◽  
V Chandra Prakash
Keyword(s):  
Quality Factor ◽  
Web Sites ◽  
Web Site ◽  
Information Dissemination ◽  
Vital Role ◽  
Computational Method ◽  
Related Quality ◽  
Use Of Internet ◽  
The Web

Information dissemination is taking place extensively through WEB and use of internet.  The quality and reliability of the information hosted on the WEB is questionable.  Many factors are to be considered for assessing the quality of the WEB sites. The Information hosted on the WEB would become valuable only when top quality of the same is maintained. Each quality factor can have many dimensions. There should be a mechanism of computing the quality of a web site quantitatively so that quality of a web site can be realistically measured.  Any subjective or objective way of measuring quality is questionable and can be prejudiced at times. Every factor as such must be measured the entire quality of a web site must be measured considering all the factors. One can develop a norm for quality of a factor and any deviation from the norm needs to be rectified and controlled.Among other factors quality of the content hosted on the WEB plays vital role. In this paper the computational method which can be used for computing the quality of a web site is presented considering all the dimensions of   content related quality factor.

Valuation and analysis of drug addiction web sites / Criterios de valoración y análisis de sitios web sobre drogodependencias

2004 ◽  
Vol 4 (1) ◽  
Author(s):  
David Carabantes Alarcón ◽  
Carmen García Carrión ◽  
Juan Vicente Beneit Montesinos
Keyword(s):  
Drug Addiction ◽  
Web Sites ◽  
Drug Dependence ◽  
Web Site ◽  
Point Of View ◽  
Web Pages ◽  
Web Page ◽  
Specific System ◽  
The Web

La calidad en Internet tiene un gran valor, y más aún cuando se trata de una página web sobre salud como es un recurso sobre drogodependencias. El presente artículo recoge los estimadores y sistemas más destacados sobre calidad web para el desarrollo de un sistema específico de valoración de la calidad de recursos web sobre drogodependencias. Se ha realizado una prueba de viabilidad mediante el análisis de las principales páginas web sobre este tema (n=60), recogiendo la valoración, desde el punto de vista del usuario, de la calidad de los recursos. Se han detectado aspectos de mejora en cuanto a la exactitud y fiabilidad de la información, autoría, y desarrollo de descripciones y valoraciones de los enlaces externos. AbstractThe quality in Internet has a great value, and still more when is a web page on health like a resource of drug dependence. This paper contains the estimators and systems on quality in the web for the development of a specific system to value the quality of a web site about drug dependence. A test of viability by means of the analysis of the main web pages has been made on this subject, gathering the valuation from the point of view of the user of the quality of the resources. Aspects of improvement as the exactitude and reliability of the information, responsibility, and development of descriptions and valuations of the external links have been detected.

scholarly journals Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0

2017 ◽  
Vol 7 (1) ◽  
pp. 66 ◽  
Author(s):  
Karina Hapsari ◽  
Yudi Priyadi
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Data Flow ◽  
Research Result ◽  
Flow Diagram ◽  
Primary Data ◽  
Website Quality ◽  
Data Flow Diagram ◽  
The Web

The more competition the e-commerce company and the development of technology company in Indonesia, website of Zalora Indonesia traffic rank declining. Measuring the quality of website by using WebQual 4.0 will help manage the web to be able to adjust the quality of the web with user perception.  The research aims to make design of Data Flow Diagram model to measure website quality using WebQual 4.0 based on user satisfaction variable. A case study was conducted on the Zalora Indonesia website. Data Flow model is used to make design of system model recommendation, while WebQual 4.0 method is used to measure website quality to user satisfaction. The research data using primary data in the form of questionnaires involving 384 respondents in the city of Bandung who had transacted on the website Zalora Indonesia. Data analysis technique applies descriptive analysis. Based on the research result on the quality of the website Zalora Indonesia, simultaneous positive and significant impact on user satisfaction Zalora Indonesia website. t test result showed that three variables partially have a posotive impact on user satisfaction Zalora Indonesia website is usability quality, information quality and service interaction quality, with Information quality variable has largest impact. Therefore, the modeling system using the Context Diagram-Data Flow Diagram focused on information quality variable. 

scholarly journals Structure based assessment of quality of WEB sites

2018 ◽  
Vol 7 (2.7) ◽  
pp. 980 ◽  
Author(s):  
V Sai Virajitha ◽  
Dr JKR Sastry ◽  
Dr V Chandra Prakash ◽  
P Srija ◽  
M Varun
Keyword(s):  
Data Mining ◽  
Web Sites ◽  
Web Site ◽  
Information Dissemination ◽  
Vital Role ◽  
Complex Process ◽  
Indirect Relationship ◽  
Process Structure ◽  
The Web

WEB sites are playing very vital role in information dissemination. Most of the businesses are using their WEB sites to promote market and conduct business. The quality of the WEB sites has indirect relationship with quantum of business conduct by the industrial establishments. Quality of a web site is based on number of characteristics; computation of the same in quantitative terms is a complex process. Structure of a WEB site plays a vital role in hosting the content in most comprehensive manner.In this paper the subjecting of the WEB to data mining and determining the structures contained in the WEB site is presented. The structures are evaluated to find the quality of the same individually and also combined considering all the structures that are mined. A method is presented in this paper using which the quality of a web site is computed considering the structure of the WEB site alone. 

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