Service Deployment Execution and Management

2008 ◽  
pp. 241-286
Author(s):  
Bill Karakostas ◽  
Yannis Zorgios
Keyword(s):  
Support Services ◽  
Support Service ◽  
Business Service ◽  
Core Business ◽  
The Core ◽  
Electronic Form ◽  
Service Deployment ◽  
Core Service ◽  
Form Information

This chapter is concerned with concepts, technologies, and standards for deploying, executing, and managing services. In previous chapters, we have argued that the design of the service must strive for a balance between offering to customers what they want and creating potential for developing additional revenue generating services. We have already established that, although not all possible types of services can be delivered to the consumers in an electronic form, information needed for the coordination and mobilization of the core service resources can be digitized and offered as a support service. In Chapter II, we explained that support services which attach to a core business service are information-based in the sense that they help the consumer locate, evaluate, and access the offered service. Effectively, such services add value to the main business service.

Estudio del proceso de lavado de contenedores para eliminar tiempos y movimientos innecesarios, caso: Wash Containers S.A de C.V.

2020 ◽  
pp. 25-36
Author(s):  
Juan Alfredo Lino-Gamiño ◽  
Carlos Méndez-González ◽  
Eduardo José Salazar-Araujo ◽  
Pablo Adrián Magaña-Sánchez
Keyword(s):  
Business Process ◽  
Value Chain ◽  
Process Management ◽  
Core Business ◽  
The Core ◽  
Washing Process ◽  
Overall Performance ◽  
The Times

In the value chain it is important to keep in mind the core business of the company, since it depends largely on the competitiveness of the company and its overall performance, bearing in mind that all business indicators depend on it. In this work we will study the washing process within the company WASH CONTAINERS SA DE CV, to improve the washing processes and in this way reduce times and movements in the process leading the company to reduce costs considerably within the operations company daily, having a more competitive operation and with greater profit margin in its business process. Goals: It Improve the logistics of the movement of containers for washing and with it the core business of the company. Methodology: The action research will be applied applying Business Process Management for the improvement of processes in situ, it will be developed in a certain period of time and with that it will establish an improvement projection. Contribution: The improvement of the times for the disposal of the containers and their subsequent use, allows a better competitiveness and with it the income of the company, on the other hand, the transport companies improve in performance in quantity, quality of disposition and with it their income.

Outsourcing in startups

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fernanda Kalil Steinbruch ◽  
Bernardo Soares Fernandes ◽  
Leandro da Silva Nascimento ◽  
Paulo Antônio Zawislak
Keyword(s):  
Design Methodology ◽  
Development Stage ◽  
Attractive Alternative ◽  
Content Type ◽  
Core Business ◽  
Secondary Sources ◽  
The Core ◽  
Management Literature ◽  
Structure Knowledge

Purpose The purpose of this paper is to identify the main activities that startups outsource and the elements involved in outsourcing decisions. Design/methodology/approach A multi-case study composed of Brazilian startups was conducted. Data through interviews and secondary sources were obtained. Two groups of startups were considered and analyzed comparatively: startups in the development stage and in the sales stage. Findings The findings show that even though the literature suggests that the core business should not be outsourced, some startups do have to outsource this kind of activity. That was the main difference found between startups in the sales stage and in the development stage: the former group has a solid structure, knowledge and resources, so they can keep the core business inside the firm; whereas the latter group has little experience, scarce knowledge and resources, making outsourcing a more attractive alternative. Originality/value Theoretically, this paper approaches a perspective underexplored in the innovation and management literature: outsourcing in startups. It highlights how outsourcing, as a decision between making and buying, can help startups to improve success potential. In practice, this paper discusses and demonstrates why and what can be outsourced by startups in the development and in the sales stages to overcome their limitations and, consequently, achieve better innovative results.

Protective Practice in Serving the Mentally Impaired Aged

1971 ◽  
Vol 52 (8) ◽  
pp. 510-522 ◽  
Author(s):  
Edna Wasser
Keyword(s):  
Ancillary Services ◽  
The Core ◽  
Voluntary Agency ◽  
Core Service ◽  
Mentally Impaired

A model is reported that uses casework as the core service complemented by extensive ancillary services within the structure of a voluntary agency

scholarly journals IT Effect Assessment for Non-profit Organization

2019 ◽  
Vol 8 (4) ◽  
pp. 8854-8858
Keyword(s):  
Performance Management ◽  
Performance Indicators ◽  
Business Processes ◽  
Key Performance Indicators ◽  
Federal State ◽  
Non Profit ◽  
Core Business ◽  
The Core ◽  
Commercial Activities ◽  
Non Profit Organizations

The article is devoted to assessing the effect of the implementation of information technologies in non-profit organizations. The purpose of the assessment is to evaluate the effect of IT implementation and its impact on key performance indicators of an organization. The indicators characterizing the results of the organization’s activities in accordance with the State Assignment and the results of commercial activities were used as the key performance indicators. For federal state budget NPOs, it has been shown that a positive IT effect for auxiliary business processes does not directly ensure positive performance indicators for the core business processes. Hidden effects of the use of IT were assessed by changes of the indicators of the core business processes. Performance indicators characterizing the results of commercial activities may demonstrate a negative effect. Understanding the specifics of non-profit organizations, as well as metrics and performance parameters characterizing the effectiveness of such organizations, is important to ensure a correct approach to the digitalization of business processes and their performance management.

Negotiating medical welfare

2018 ◽  
pp. 69-104
Author(s):  
Steven King
Keyword(s):  
Nineteenth Century ◽  
Moral Hazard ◽  
Early Nineteenth Century ◽  
Poor Law ◽  
Core Business ◽  
The Core ◽  
The Poor

This chapter foregrounds the concept of pauper agency. Using the largest corpus of letters by or about the poor ever assembled, it argues that sickness was the core business of the Old Poor Law by the early nineteenth century. Rather than paupers being simply subject to the whim and treatment of the parish, the chapter argues that they had considerable agency. Despite problems of moral hazard and the idea that sickness could be faked, paupers and officials agreed that ill health and its treatment was an area of acceptable contestation.

Research on Cross-Border Entrepreneurial Path of Core Enterprise Based on Ecological Advantage

2020 ◽  
pp. 75-104
Author(s):  
Dake Jiang ◽  
Hong Zhang ◽  
Lei Wang ◽  
Jin Liu ◽  
Linlin Chang
Keyword(s):  
Interaction Model ◽  
Academic Community ◽  
Core Business ◽  
Corporate Strategies ◽  
The Core ◽  
Cross Border ◽  
Business Ecosystem ◽  
Evolution Path ◽  
Business Ecosystems ◽  
The Relationship

In the business ecosystem, the core business niche is not occupied by a structural position; its objectives and strategies are easily dispersed, while the core business can't coordinate the business ecosystem elements. Therefore, the ecological advantages obtained by core enterprises in the process of self-organization evolution are not sustainable. To solve this problem, a possible way is to explore how core enterprises consolidate and form new ecological advantages from the perspective of cross-border business. However, the academic community has not discussed the evolution path of cross-border entrepreneurship in detail. For this reason, based on the perspective of ecological advantages, this chapter discusses the strategic path of cross-border entrepreneurship of core enterprises and constructs an interaction model between ecological advantages and core enterprises' cross-border entrepreneurial paths. The study broadens the understanding of the relationship between corporate strategies and business ecosystems, then provides theoretical value for subsequent research.

Potenziale und Risiken im Dienstleistungseinkauf

2012 ◽  
Vol 53 (3) ◽  
pp. 20-24 ◽  
Author(s):  
Georg Sorge
Keyword(s):  
Risk Management ◽  
Future Development ◽  
Economic Factor ◽  
Services Sector ◽  
Core Business ◽  
The Core ◽  
The Future ◽  
The Way

Angesichts der zunehmenden Bedeutung von Dienstleistungen als Wirtschaftsfaktor – bei wachsender Industrialisierung und Globalisierung – steigt auch die Bedeutung des Einkaufs von Dienstleistungen. Das vorliegende Werk schlägt dabei einen Bogen von der Entstehung der Dienstleistungen bis hin zur zukünftigen Entwicklung der Dienstleistungsbranche. Worin insbesondere die Potenziale und Risiken im Dienstleistungseinkauf liegen, wird an Beispielen wie der Implementierung eines Risikomanagements, der Bündelung von Gütern und Dienstleistungen sowie der Bildung von Kooperationen und Netzwerken dargestellt. Die Facetten der Dienstleistungen reichen dabei von der Ergänzung zum Kerngeschäft (Services) über das Angebot reiner Dienstleistungen bis hin zum Dienstleistungsmarketing. In view of the increasing significance of services as an economic factor – along with increasing industrialisation and globalisation – the purchasing of services is also increasing in importance. This work starts with the origins of services and goes all the way to the future development of the services sector. The particular potentials and risks involved in purchasing services are shown by examples such as the implementation of risk management, the bundling of products and services, and building co-operation and networks. The different aspects of services range from those which complement the core business, to those where only services are provided, to the marketing of services. Keywords: risikomanagement, netzwerke, maverick buying, marktrecherchen, kostenrecherchen, after sales gewinn

Low-threshold support services for people with dementia within the scope of respite care in Germany – A qualitative study on different stakeholders’ perspective

Dementia ◽  
2015 ◽  
Vol 16 (5) ◽  
pp. 576-590 ◽  
Author(s):  
Iris Hochgraeber ◽  
Milena von Kutzleben ◽  
Sabine Bartholomeyczik ◽  
Bernhard Holle
Keyword(s):  
Support Services ◽  
Long Term Care ◽  
Support Service ◽  
Professional Services ◽  
Family Carers ◽  
Term Care ◽  
People With Dementia ◽  
Long Term Care Insurance ◽  
Low Threshold

Low-threshold support services are provided within the basket of services of German long-term care insurance as a part of respite care to support family carers and people with dementia. This study investigates various stakeholders’ (providers, coordinators, volunteers, family carers and people with dementia) perspectives on low-threshold support service regarding its organisation and conceptualisation as well as how stakeholders and users value low-threshold support service using a qualitative approach. Twelve guided interviews and group discussions were conducted with 31 participants. Organisation and conceptualisation are characterised by the lowness of the service thresholds, which is perceived to be quick and simple forms of support with no user requirements. Multiple barriers such as the challenging behaviour of people with dementia and their initial refusal as well as their holding low-threshold support service in low esteem can hinder the utilisation of these services. Low-threshold support service within the scope of the long-term care insurance law can be separated into two types: low-cost (non-professional) services and high-cost services with comprehensive training for ‘employed’ volunteers (professional). Both types are constantly developing within the landscape of the German long-term care system, and low-threshold support service appears to be adapted to diverse needs. Therefore, it is important to avoid replacing non-professional services with professional services.

The “Commitment Projection” Effect: When Multiple Payments for a Product Affect Defection from a Service

2019 ◽  
Vol 56 (5) ◽  
pp. 842-861
Author(s):  
Irit Nitzan ◽  
Danit Ein-Gar
Keyword(s):  
Service Provider ◽  
Service Providers ◽  
Payment Method ◽  
Fitness Centers ◽  
The Core ◽  
Lump Sum ◽  
Managerial Implications ◽  
Projection Effect ◽  
Core Service ◽  
Over Time

Many service providers offer supplementary products related to their ongoing services (e.g., fitness centers offer fitness smartwatches). In seven studies, the authors show that the payment method for such supplementary products (multiple payments vs. a single lump sum) affects customers’ tendency to defect from the provider’s core service over time. Specifically, when customers pay for add-ons in multiple payments—provided that (1) they perceive the add-on as being bundled with the core service and (2) the payment period has an end point—they are initially less likely to defect from the service provider than when they pay in a single payment. Over time, however, as payments are made, this gap closes, such that defection intentions under the two payment methods eventually become similar. The authors propose that this phenomenon reflects “commitment projection,” wherein a decrease in customers’ commitment to the add-on product over time is projected onto their commitment to the service provider. These findings carry important managerial implications, given that many service providers offer add-on products in multiple-payment plans and that customers’ defection decisions substantially affect firms’ profitability.

Sign in / Sign up

Export Citation Format

Share Document