Key to Success
This chapter builds on previous chapters and brings together the technical, managerial and social issues discussed in this book so far, to offer practical solutions to the e-banking related problems. We have also included two detailed e-banking case studies of medium sized banks to illustrate our propositions. The chapter covers a number of practical dimensions such as common tools used to evaluate e-banking initiatives, real reasons for banks to implement e-banking, factors which led to their success as well as the ones which caused considerable problems.