Extension of E-Government

2011 ◽  
pp. 120-136
Author(s):  
Mahmud Akhter Shareef ◽  
Norm Archer
Keyword(s):  
Mobile Devices ◽  
Public Service ◽  
Mobile Technologies ◽  
Information And Communications Technologies ◽  
Service Adoption ◽  
Government Services ◽  
Communications Technologies

The emergence of mobile technologies has not only revolutionalized business procedures, but it has also resulted in transformation and reengineering of public service adoption mechanisms in more traditional e-government (EG) systems. Mobile-government or m-government (MG) is a subset of EG where interactions with government services can be conducted through mobile devices. In this chapter, we identify the development of the fundamental capabilities needed to adopt and manage information and communications technologies and to successfully implement citizen-focused MG systems. To accomplish this, we address the feasibility of adopting MG and the fundamental capabilities needed by a government to establish MG.

Extension of E-Government

2012 ◽  
pp. 527-543
Author(s):  
Mahmud Akhter Shareef ◽  
Norm Archer
Keyword(s):  
Mobile Devices ◽  
Public Service ◽  
Mobile Technologies ◽  
Information And Communications Technologies ◽  
Service Adoption ◽  
Government Services ◽  
Communications Technologies

The emergence of mobile technologies has not only revolutionalized business procedures, but it has also resulted in transformation and reengineering of public service adoption mechanisms in more traditional e-government (EG) systems. Mobile-government or m-government (MG) is a subset of EG where interactions with government services can be conducted through mobile devices. In this chapter, we identify the development of the fundamental capabilities needed to adopt and manage information and communications technologies and to successfully implement citizen-focused MG systems. To accomplish this, we address the feasibility of adopting MG and the fundamental capabilities needed by a government to establish MG.

Listening to the Ground

2012 ◽  
pp. 474-495 ◽  
Author(s):  
Laban Bagui ◽  
Andrew Bytheway
Keyword(s):  
South Africa ◽  
Information Technology ◽  
Public Participation ◽  
Scenario Analysis ◽  
Mobile Technologies ◽  
Information And Communications Technologies ◽  
The Public ◽  
Government Services ◽  
Use Of Technology ◽  
Communications Technologies

E-Government can be seen as governing through the use of information technology, and a key component of e-Government is e-Participation, the use of information and communications technologies to engage citizens more closely in government processes. Public participation is achieved by a range of means, any or all of which might benefit from the use of technology in order to reduce costs and improve effectiveness. In South Africa, the public has a generally poor opinion of government services, even though Web and mobile technologies are being used. That sentiment sometimes ensues in social tensions. In this chapter, a review of literature, opinions of informed experts, and a scenario analysis develop indications and a model for e-Participation maturing with e-readiness improving.

Tackling M-Government Service Complexity

2013 ◽  
pp. 17-31
Author(s):  
Ahmed Sowaileh ◽  
Ali AlSoufi
Keyword(s):  
Mobile Phone ◽  
Mobile Devices ◽  
Current Approach ◽  
Mobile Technologies ◽  
Exploratory Research ◽  
Government Service ◽  
Design And Development ◽  
Government Services

The development of mobile government services in Bahrain is moving slowly, when compared with traditional e-government services. Few informational and transactional services are available on the mobile portal. The complexity of government services prevents their delivery through the limited mobile phone interface. This exploratory research builds a method to tackle service complexity, as well as simplify and streamline the design and development of government services that target mobile devices. Forty government services in Bahrain were analyzed to identify the factors that affect mobile government services. The model was then applied to the sample services, and results were used to develop the target method. The main finding of this research is that the current approach of taking the existing services on the PC portal and implementing them on the mobile portal should be avoided. A better approach is to break down the services into sessions or components and identify opportunities where mobile technologies can be utilized.

Electronic Government Interoperability

2010 ◽  
pp. 1-38 ◽  
Author(s):  
Petter Gottschalk ◽  
Hans Solli-Saether
Keyword(s):  
Administrative Reform ◽  
Electronic Government ◽  
Government Policies ◽  
Government Agencies ◽  
Information And Communications Technologies ◽  
Digital Government ◽  
Government Services ◽  
Communications Technologies ◽  
Policies And Programs

Digital government, E-Government, and E-governance: all are terms that have become synonymous with the use of information and communications technologies in government agencies. Regardless of the label, digital government has become a prominent strategy for government administrative reform. E-Government projects can potentially increase the quality of government services, generate financial savings, and improve the effectiveness of government policies and programs (Pardo & Tayi, 2007).

Tackling M-Government Service Complexity

2011 ◽  
Vol 2 (1) ◽  
pp. 50-64
Author(s):  
Ahmed Sowaileh ◽  
Ali AlSoufi
Keyword(s):  
Mobile Phone ◽  
Mobile Devices ◽  
Current Approach ◽  
Mobile Technologies ◽  
Exploratory Research ◽  
Government Service ◽  
Design And Development ◽  
Government Services

The development of mobile government services in Bahrain is moving slowly, when compared with traditional e-government services. Few informational and transactional services are available on the mobile portal. The complexity of government services prevents their delivery through the limited mobile phone interface. This exploratory research builds a method to tackle service complexity, as well as simplify and streamline the design and development of government services that target mobile devices. Forty government services in Bahrain were analyzed to identify the factors that affect mobile government services. The model was then applied to the sample services, and results were used to develop the target method. The main finding of this research is that the current approach of taking the existing services on the PC portal and implementing them on the mobile portal should be avoided. A better approach is to break down the services into sessions or components and identify opportunities where mobile technologies can be utilized.

Progress in wireless technologies in hospitality and tourism

2019 ◽  
Vol 10 (4) ◽  
pp. 587-599
Author(s):  
Julio Navio-Marco ◽  
Luis M. Ruiz-Gómez ◽  
Claudia Sevilla-Sevilla
Keyword(s):  
Research Work ◽  
Mobile Technologies ◽  
Information And Communications Technologies ◽  
Systematic Analysis ◽  
Wireless Technologies ◽  
Content Type ◽  
Satellite Technology ◽  
Communications Technologies ◽  
Tourism And Hospitality ◽  
Limited Scope

Purpose This paper aims to critically review the progression of wireless technologies in tourism and hospitality since 2000. Wireless technologies are a set of information and communications technologies (ICTs) involving radio transmission (such as mobile or satellite technologies) that are extensively used in tourism and hospitality, but which have not yet been studied comprehensively. Design/methodology/approach This study is a mixed methods review combining a quantitative and qualitative approach and including a systematic review of the academic literature since 2000. Findings Contrary to the prevailing focus of study on mobile technologies, the authors open the field to other technologies (such as Zigbee or Bluetooth), and in a particular highlight, the large role played by satellite technology in tourism and how this is reflected in the literature. In literature reviews linking tourism and ICTs, the authors find that excluding some journals may leave out notable aspects for any systematic analysis. Moreover, the study highlights the importance of wireless technologies in a sensor-based convergence between the physical and digital worlds. Originality/value The contribution is mainly twofold: first, the authors develop the literature on tourism with a better understanding of the role played by these technologies in supporting tourism and hospitality, by updating sources and research work; second, the authors take a holistic, all-encompassing approach, providing a truly comprehensive view of the literature on tourism and ICTs, in which wireless technologies have always been approached with fragmented or limited scope, lacking a view in the round.

Developing and Validating a M-Governance Framework Adoption Model of a University for Communication Services to Its Affiliated Institutions

2017 ◽  
Vol 7 (7) ◽  
pp. 484
Author(s):  
E. Ramganesh ◽  
E. Kirubakaran ◽  
D. Ravindran ◽  
R. Gobi
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Public Service ◽  
Mobile Applications ◽  
Communication Technologies ◽  
Mobile Technologies ◽  
Communication Services ◽  
Governance Framework ◽  
Social And Economic Development ◽  
Acceptance Model

The m-Governance framework of auniversity aims to utilize the massive reach of mobile phones and harness the potential of mobile applications to enable easy and round the-clock access to the services of its affiliated institutions.  In the current mobile age there is need for transforming e-governance services to m-Governance as m-Governance is not a replacement for e-Governance rather it complements e-Governance. With this unparalleled advancement of mobile communication technologies, universities are turning to m-governance to realize the value of mobile technologies for responsive governance and measurable improvements to academic, social and economic development, public service delivery, operational efficiencies and active stakeholder engagement. In this context the present study, aims to develop and validate a m-governance framework of a university by extending Technology Acceptance Model (TAM) with its prime stakeholders so called the Heads of the affiliated institutions. A survey instrument was developed based on the framework and it was administered with 20 Heads of the affiliated Institutions. The results also showed that the Heads of the affiliated Institutions expressed their favorableness towards m-governance adoption.

Examining User Perception and Usage of Voice Search

2020 ◽  
Vol 5 (1) ◽  
pp. 40-47
Author(s):  
Ning Sa ◽  
Xiaojun (Jenny) Yuan
Keyword(s):  
Success Rate ◽  
Mobile Devices ◽  
Online Survey ◽  
Search Behavior ◽  
Mobile Technologies ◽  
User Perception ◽  
Daily Lives ◽  
Survey Results ◽  
Search Systems

AbstractWith the development of mobile technologies, voice search is becoming increasingly important in our daily lives. By investigating the general usage of voice search and user perception about voice search systems, this research aims to understand users’ voice search behavior. We are particularly interested in how users perform voice search, their topics of interest, and their preference toward voice search. We elicit users’ opinions by asking them to fill out an online survey. Results indicated that participants liked voice search because it was convenient. However, voice search was used much less frequently than keyboard search. The success rate of voice search was low, and the participants usually gave up voice search or switched to keyboard search. They tended to perform voice search when they were driving or walking. Moreover, the participants mainly used voice search for simple tasks on mobile devices. The main reasons why participants disliked voice search are attributed to the system mistakes and the fact that they were unable to modify the queries.

ROLE OF LIBRARIANS IN TEACHING INFORMATION LITERACY IN ZIMBABWEAN AND SOUTH AFRICAN UNIVERSITIES: A COMPARATIVE STUDY

Mousaion ◽  
2016 ◽  
Vol 33 (1) ◽  
pp. 23-42 ◽  
Author(s):  
Tinashe Mugwisi
Keyword(s):  
South Africa ◽  
South African ◽  
Information Literacy ◽  
Ethical Issues ◽  
University Libraries ◽  
Information And Communications Technologies ◽  
Communications Technologies ◽  
Information Skills ◽  
The University

Information and communications technologies (ICTs) and the Internet have to a large extent influenced the way information is made available, published and accessed. More information is being produced too frequently and information users now require certain skills to sift through this multitude in order to identify what is appropriate for their purposes. Computer and information skills have become a necessity for all academic programmes. As libraries subscribe to databases and other peer-reviewed content (print and electronic), it is important that users are also made aware of such sources and their importance. The purpose of this study was to examine the teaching of information literacy (IL) in universities in Zimbabwe and South Africa, and the role played by librarians in creating information literate graduates. This was done by examining whether such IL programmes were prioritised, their content and how frequently they were reviewed. An electronic questionnaire was distributed to 12 university libraries in Zimbabwe and 21 in South Africa. A total of 25 questionnaires were returned. The findings revealed that IL was being taught in universities library and non-library staff, was compulsory and contributed to the term mark in some institutions. The study also revealed that 44 per cent of the total respondents indicated that the libraries were collaborating with departments and faculty in implementing IL programmes in universities. The study recommends that IL should be an integral part of the university programmes in order to promote the use of databases and to guide students on ethical issues of information use.

Cyber Peacekeeping: Critical Evaluation of Digital Blue Helmets Program

2020 ◽  
pp. 17-27
Author(s):  
Fahad Nabeel
Keyword(s):  
United Nations ◽  
Critical Evaluation ◽  
Threat Detection ◽  
Information And Communications Technologies ◽  
The Past ◽  
Research Article ◽  
Un Peacekeeping ◽  
Starting Point ◽  
Communications Technologies ◽  
Future Potential

In 2016, the United Nations (UN) launched the Digital Blue Helmets (DBH) program under its Office of Information and Communications Technologies (OICT). The launching of DBH was a continuation of a series of steps that the UN and its related agencies and departments have undertaken over the past decade to incorporate cyberspace within their working methodologies. At the time of inception, DBH was envisioned as a team capacitated to act as a replica of a physical peacekeeping force but for the sole purpose of overseeing cyberspace(s). Several research studies have been published in the past few years, which have conceptualized cyber peacekeeping in various ways. Some scholars have mentioned DBH as a starting point of cyber peacekeeping while some have proposed models for integration of cyber peacekeeping within the current UN peacekeeping architecture. However, no significant study has attempted to look at how DBH has evolved since its inception. This research article aims to examine the progress of DBH since its formation. It argues that despite four years since its formation, DBH is still far away from materializing its declared objectives. The article also discusses the future potential roles of DBH, including its collaboration with UN Global Pulse for cyber threat detection and prevention, and embedding the team along with physical peacekeepers.

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