Enhancing Citizens' Trust and Confidence in Government through Digital Transformation

2016 ◽  
Vol 12 (1) ◽  
pp. 99-110 ◽  
Author(s):  
Mohamed Mahmood
Keyword(s):  
Literature Review ◽  
Conceptual Model ◽  
Systematic Literature Review ◽  
Digital Transformation ◽  
Key Factors ◽  
The Government ◽  
And Performance ◽  
Lack Of Knowledge

Over the years, there has been an erosion of citizens' trust and confidence in their governments behind which, lies many reasons. This paper examines how digital transformation of government may play an important role in improving this eroding trust and confidence. Using a systematic literature review, the paper identifies factors that influence citizens' trust and confidence in government as an institution. Among the key factors that are commonly identified across the literature are citizens' satisfaction and expectations, transparency, accountability, digital transformation of government and performance of the government. The literature also points towards a lack of knowledge and understanding in the community of how transformation of government can influence the growing decline in citizens' engagement with government. To this effect, an initial conceptual model is proposed which captures the key constructs that may lead to better understanding of how to rebuild trust and confidence in government administrations through the digital transformation of government.

Transformation of Government and Citizen Trust in Government

2019 ◽  
pp. 107-122 ◽  
Author(s):  
Mohamed Mahmood
Keyword(s):  
Literature Review ◽  
Conceptual Model ◽  
Systematic Literature Review ◽  
Digital Transformation ◽  
Citizen Engagement ◽  
Review Of The Literature ◽  
Key Factors ◽  
Citizen Satisfaction ◽  
Number Of Factors

The continuing erosion of citizen trust and confidence in government has been attributed to a number of factors. This chapter examines the potential role of digital transformation of government in reversing this decline. Based on a systematic literature review, key factors that influence citizen trust and confidence in government as an institution are identified, including citizen satisfaction and expectations, government transparency and accountability, transformation of government, and government performance. The review of the literature also reveals a lack of knowledge and understanding of how transformation of government can influence the growing decline in citizen engagement with government. To address this gap, a conceptual model capturing the key constructs is proposed to support a better understanding of strategies for rebuilding trust and confidence in government administrations through transformation of government.

Transformation of Government and Citizen Trust in Government

2022 ◽  
pp. 432-444
Author(s):  
Mohamed Mahmood
Keyword(s):  
Literature Review ◽  
Conceptual Model ◽  
Systematic Literature Review ◽  
Digital Transformation ◽  
Citizen Engagement ◽  
Review Of The Literature ◽  
Key Factors ◽  
Citizen Satisfaction ◽  
Number Of Factors

The continuing erosion of citizen trust and confidence in government has been attributed to a number of factors. This chapter examines the potential role of digital transformation of government in reversing this decline. Based on a systematic literature review, key factors that influence citizen trust and confidence in government as an institution are identified, including citizen satisfaction and expectations, government transparency and accountability, transformation of government, and government performance. The review of the literature also reveals a lack of knowledge and understanding of how transformation of government can influence the growing decline in citizen engagement with government. To address this gap, a conceptual model capturing the key constructs is proposed to support a better understanding of strategies for rebuilding trust and confidence in government administrations through transformation of government.

scholarly journals Privatization in State-Owned Enterprises: A Systematic Literature Review

2020 ◽  
Vol 3 (2) ◽  
pp. 107
Author(s):  
Salma Shofia Rosyda ◽  
Sam'un Jaja Raharja
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Success Factors ◽  
Government Ownership ◽  
Personal Benefit ◽  
Use Of Resources ◽  
The Government ◽  
And Performance ◽  
Role Of The Government

One of the effective ways to improve the governance of State-Owned Enterprises (SOEs) is through privatization. A common problem that occurs at present in SOEs is that state-owned companies are inefficient in the use of resources, especially labor. The purpose of this research is to comprehend what is important in privatization, using the Systematic Literature Review (SLR) method. Some things that are important in the privatization of State-Owned Enterprises include privatization performance based on privatization activities, success factors, CSR in privatized SOEs, and performance after reducing government ownership. An improvement of performance both in terms of attainment and income along with a decrease in CSR were likely experienced by SOEs when privatizing. In addition, this research was also conducted to find out whether there were parts that had become worse after privatization. The privatization of SOEs was carried out by modernizing the economy. The decrease in performance of CSR could be minimized by social activities carried out by the company. The role of the government was very important in the supervision of SOEs so no one was able to gain personal benefit. The involvement of stakeholders was very important in this process because it could increase the trust of shareholders. During privatization, cooperating partners had to guarantee that there would be no termination of workers. In fact, it was hoped that more workers were to be added.

scholarly journals Digital Transformation: An Overview of the Current State of the Art of Research

SAGE Open ◽  
2021 ◽  
Vol 11 (3) ◽  
pp. 215824402110475
Author(s):  
Sascha Kraus ◽  
Paul Jones ◽  
Norbert Kailer ◽  
Alexandra Weinmann ◽  
Nuria Chaparro-Banegas ◽  
...  
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Digital Transformation ◽  
The Past ◽  
Current State ◽  
Wide Range ◽  
Main Driver ◽  
Node Network ◽  
The Government ◽  
Negative Impacts

The increasing digitalization of economies has highlighted the importance of digital transformation and how it can help businesses stay competitive in the market. However, disruptive changes not only occur at the company level; they also have environmental, societal, and institutional implications. This is the reason why during the past two decades the research on digital transformation has received growing attention, with a wide range of topics investigated in the literature. The following aims to provide insight regarding the current state of the literature on digital transformation (DT) by conducting a systematic literature review. An analysis of co-occurrence using the software VOSviewer was conducted to graphically visualize the literature’s node network. Approached this way, the systematic literature review displays major research avenues of digital transformation that consider technology as the main driver of these changes. This paper qualitatively classifies the literature on digital business transformation into three different clusters based on technological, business, and societal impacts. Several research gaps identified in the literature on DT are proposed as futures lines of research which could provide useful insights to the government and private sectors in order to adapt to the disruptive changes found in business as a result of this phenomenon, as well as to reduce its negative impacts on society and the environment.

Cardiovascular disease and meaning in life: A systematic literature review and conceptual model

2021 ◽  
pp. 1-10
Author(s):  
Joel Vos
Keyword(s):  
Mental Health ◽  
Literature Review ◽  
Conceptual Model ◽  
Psychological Stress ◽  
Systematic Literature Review ◽  
Meaning In Life ◽  
Mental Health Problems ◽  
Lifestyle Changes ◽  
Meaningful Life ◽  
Psychological Treatments

Abstract Objectives Previous studies have shown that psychological stress and mental health problems increase the risk for cardiovascular disease (CVD) events, such as heart attack or stroke. Furthermore, after CVD events, the majority of patients report large stress. However, psychological treatments have only modest effects in CVD patients. Therefore, it has been argued that new conceptual models are needed to understand the aetiology of stress and mental health problems in CVD patients. Therefore, this study included a systematic literature review and a conceptual model on the role of meaning in life for psychological stress, mental health, and CVD risks. Methods A systematic literature review was conducted on relationships between CVD and meaning in life. PRISMA/MOOSE review guidelines were followed. These findings were used to build a conceptual model. Results The literature review included 113 studies on meaning and CVD. The included studies described meaning as a predictor of cardiovascular risks and health, meaning-centered needs of patients in conversations with medical staff, meaning-centered changes after CVD events, meaning-centered coping with CVD, meaning as motivator of CVD-related lifestyle changes, and meaning as an element in psychological treatments of CVD patients. In sum, the literature showed that a central clinical concern for patients is their question how to live a meaningful life despite CVD. Meaning-centered concerns seem to lead to lower motivation to make lifestyle changes, more psychological stress, lower quality-of-life, worse physical well-being, and increased CVD risk. The ability to live a meaningful life after CVD events is related with lower stress, better mental health, and several biomarkers. Significance of results An evidence-based conceptual framework was developed for the relationship between meaning and CVD. It may be hypothesized CVD patients may benefit from psychological therapies focused on meaning.

Digital transformation of organizations: what do we know and where to go next?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Monika Jedynak ◽  
Wojciech Czakon ◽  
Aneta Kuźniarska ◽  
Karolina Mania
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Business Models ◽  
Grey Literature ◽  
Blind Spot ◽  
Digital Transformation ◽  
Academic Disciplines ◽  
Future Research ◽  
Content Type ◽  
Management Domain

PurposeThe purpose of this paper is to identify the development of the digital transformation literature and to the systematic literature review methodology.Design/methodology/approachThe authors run a systematic literature review, followed by a rigorous thematic analysis of both academic and grey literature dataset, in order to develop a conceptual map of organizations' digital transformation. The authors aggregate the concepts and topics identified across the literature to find that they overwhelmingly tackle digital business models. At the same time, the authors identify a major blind spot resulting from ignoring the organization itself as a unit of analysis.FindingsThe findings show that developing a digital theory of the organization or the theory of digitally transformed organization is a major challenge to management researchers. The analysis exposed numerous research gaps that can be helpful for future research directions.Originality/valueDigital transformation research enjoys an increasingly rapid rise to recognition across many academic disciplines and strongly impacts the management domain. adopt the view that published documents reflect the collective understanding of a phenomenon. This paper contributes to filtering the digital transformation literature, clarify complex relation between digital transformations of organizations and identify the key blind points.

Higher Education: The Role of Universities Research Structure

2021 ◽  
pp. 171-179
Author(s):  
Nader Gholi Ghorchian ◽  
Shahrooz Farjad ◽  
Ali Taghipour Zahir
Keyword(s):  
Higher Education ◽  
Conceptual Model ◽  
Well Being ◽  
Faculty Members ◽  
Key Factors ◽  
Analysis Technique ◽  
Tehran Province ◽  
And Performance ◽  
Research Structure

As higher education plays a pivotal role in the economic well-being of modern societies, universities today are faced with increasing pressure in order to improve their accountability and performance. They have to redesign the research structure to achieve the set objectives. The present survey aimed at studying the factors and related indicators that affect the effectiveness of the research structure of the universities. The sample included 274 faculty members who were selected through stratified random method at 8 branches of Islamic Azad University in Tehran province (Iran). Research questions were: a) What key Factors influence the Effectiveness of the universities’ research structure? and b) What conceptual model can be designed? Finally, in this study using a questionnaire and factor analysis technique, eight factors were identified and ranked which contribute towards the effectiveness of research structure in universities . Finally, a conceptual model has been proposed for the universities to strengthen their research structure.

Key Factors for Green IS Acceptance in Banking Segment

2021 ◽  
Vol 17 (1) ◽  
pp. 48-67
Author(s):  
Monika Singh ◽  
Ganesh P. Sahu
Keyword(s):  
Literature Review ◽  
Structural Equation ◽  
Harmful Effect ◽  
Uttar Pradesh ◽  
Equation Modeling ◽  
Key Factors ◽  
Green Is ◽  
And Performance ◽  
Green Information Systems ◽  
Almost All

Almost all service organizations are now well aware about global warming and advantages of green information systems (Green IS) in order to gain social and economic profit at the cost of no harmful effect on environment. Recurrent annotations in the literature have explored that for successful Green IS adoption certain keys factors are required to be considered and followed in various organizations. This paper reviews, analyzes, and corroborates 11 key factors empirically that are accountable for successful adoption of Green IS and performance improvement achievement of banking segments with special reference to the banks positioned at Lucknow, Uttar Pradesh, India. Eleven key factors are identified via in-depth literature review and examined using UTAUT2 and T-O-E models. Analysis of Moment Structure 21.0-Structural Equation Modeling tool is used in the study for data analysis and corroboration. The study will enrich the literature review in this field; also, it will be helpful to the decision makers and practitioners in different segments for successful adoption of Green IS in organizations.

scholarly journals INTEGRATION AND USE OF THE INTERDISCIPLINARY KNOWLEDGE IN THE FIELD OF SPATIAL AND ECONOMICS/BUSINESS SCIENCES

2019 ◽  
Vol 21 (3) ◽  
Author(s):  
Polona Tominc ◽  
Vit Paszto ◽  
Samo Bobek ◽  
Simona Sternad Zabukovšek
Keyword(s):  
Higher Education ◽  
Structural Equation Modeling ◽  
Literature Review ◽  
Conceptual Model ◽  
Systematic Literature Review ◽  
Structural Equation ◽  
Equation Modeling ◽  
Interdisciplinary Field ◽  
Study Programs ◽  
Interdisciplinary Knowledge

This research arises from the importance of integration of knowledge of economics/business and spatial sciences for graduates who must think and act in interdisciplinary contexts.The systematic literature review revealed thatthis interdisciplinary field is richly present in original scientific research, and is undoubtedly topical and worthy of research efforts. Themain objective of this paper is toanalyse important factors that contribute to the attitudes of students towards interdisciplinary knowledge, and factors that shape their intentions to use and integrate this knowledge in the future. The conceptual model formed was tested using structural equation modeling (SEM). Research results confirm the importance of integration of economics/business and spatial sciences knowledge, for graduates. As presented in the paper, results of thestudyhave important implications for higher education institutions, reforming and updating their study programs, as well as for educators in the field of spatial sciences and economic/business sciences, in research and in education.

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