scholarly journals Use and user satisfaction with library services and resources at the main library of the General Sir John Kotelawala Defence University, Sri Lanka

2017 ◽  
Vol 20 (2) ◽  
pp. 28
Author(s):  
T. C. Ranawella ◽  
M. P. Rajapaksha
Keyword(s):  
Sri Lanka ◽  
User Satisfaction ◽  
Library Services

scholarly journals LIBRARY USE FROM DISCIPLINE CONTEXT: ANALYSIS OF PERSONAL TRAITS AND ATTITUDES OF UNDERGRADUATES

2016 ◽  
Vol 10 (2) ◽  
Author(s):  
Anura Karunanayake
Keyword(s):  
User Satisfaction ◽  
Descriptive Analysis ◽  
Library Services ◽  
Context Analysis ◽  
Chi Square ◽  
Personal Traits ◽  
Mean Values ◽  
Library Use ◽  
Practical Impact

ABSTRACT: This paper identifies the patterns of library use of undergraduates from discipline context based on their personal traits and attitude or Mode of library use. Medical and Arts undergraduates’ personal traits and attitudes are examined. Twelve variables which represent personal traits and six attitudes are observed. Descriptive analysis is used to measures the personal traits by mean values and Chi-square and ANOVA tests was used to identify the statistical differences of attitudes by disciplines. The results found that personal traits make them different in libraries. The students in the two discipline areas turned out to have very similar characteristics in traits and displayed most pronounce diversity in library use. There are significant differences in the attitude of library use by discipline. Need of library services by personal traits and attitudes in discipline context are highly required. Incorporating these findings with the existing libraries or ameliorating the services in general has a practical impact on utmost user satisfaction.

UX Work in Libraries

2018 ◽  
pp. 1-36
Author(s):  
Houda El Mimouni ◽  
Jennifer Anderson ◽  
Nadaleen F Tempelman-Kluit ◽  
Alexandra Dolan-Mescal
Keyword(s):  
New York ◽  
User Satisfaction ◽  
Real Life ◽  
Public Library ◽  
Theoretical Background ◽  
University Of California ◽  
Library Services ◽  
New York University ◽  
New York Public Library ◽  
Library User

The application of UX expertise is beneficial in all the areas and aspects of library services and products. All what a librarian needs is an understanding of those principles and some tools with which to practice them. The goal of this chapter, therefore, is to provide a guide for librarians, whether they are specifically in charge of UX work at their library or aspire to integrate UX into their work on other library services and products. This chapter provides some theoretical background on the traditional goal of library user satisfaction and introduces UX as an approach that benefits libraries and their users. It gives an overview of popular UX methodologies and describes real-life UX in libraries through the stories from three librarians in their respective institutions: the New York Public Library, New York University, and University of California, Riverside.

User Satisfaction With Library Information Resources and Services

2021 ◽  
pp. 1038-1059
Author(s):  
S. Muthuvennila ◽  
P. Kannan
Keyword(s):  
User Satisfaction ◽  
Information Resources ◽  
Descriptive Statistics ◽  
University Research ◽  
Statistical Techniques ◽  
Library Services ◽  
Use Of Resources ◽  
Library Resources ◽  
Vital Component ◽  
E Mail

This chapter deals with the purpose of library resources and services stratification of users of Alagappa University. Users are the most vital component of libraries. Alagappa University Central Library provided the various types of services in RFID, Web OPAC, SMS and e-mail alerts, ETD, DLNET service, mobile-based digital services, etc. The study covers 76 scholars out of 82 questionnaires distributed. The questionnaires were distributed in 10 departments in the Faculty of Arts in Alagappa University. The statistical techniques used for the analysis of data are the frequency, cross tables, descriptive statistics. This chapter describes the use of resources and services, library services, services provided to the users, e-resources access at Alagappa University, scope and limitations of the study, and objectives for using the resources and services. Alagappa University research scholars mostly used the library resources and services.

scholarly journals A Theory-guided Approach to Library Services Assessment

2005 ◽  
Vol 66 (3) ◽  
pp. 266-277 ◽  
Author(s):  
Xi Shi ◽  
Sarah Levy
Keyword(s):  
User Satisfaction ◽  
Information Science ◽  
Theoretical Models ◽  
Library And Information Science ◽  
Library Services ◽  
Assessment Practices ◽  
Theoretical Concepts ◽  
Library Assessment ◽  
History Of ◽  
Assessment Activities

This article examines the theoretical models applied to date in library assessment activities. A brief review of the history of library assessment practices and the evolution of their respective approaches is presented. A discussion of the theoretical concepts applied to these assessment activities in library and information science (LIS) as introduced from other fields, such as marketing and management information systems (MIS), follows. The conceptual issues and practical concerns in library assessment are then discussed. Focus is placed on the review of research concepts of service quality, customer/user satisfaction, and their applications in library assessment activities.

Assessing the effectiveness of a national resource sharing system

2014 ◽  
Vol 42 (2/3) ◽  
pp. 98-104 ◽  
Author(s):  
Silvana Mangiaracina ◽  
Cristina Cocever ◽  
Marco Chiandoni ◽  
Stefania Arabito
Keyword(s):  
User Satisfaction ◽  
Resource Sharing ◽  
Design Methodology ◽  
Swot Analysis ◽  
Qualitative Assessment ◽  
Library Services ◽  
Content Type ◽  
Italian Studies ◽  
User Expectations ◽  
National Resource

Purpose – The purpose of this paper is to report on the surveys, carried out during 2011 and 2013, regarding the functionality of and possible improvements to Italy’s nationwide resource sharing service NILDE (Network for Inter-Library Document Exchange). Design/methodology/approach – The methodology comprises both an analysis of quantitative data about ILL transactions initiated during a 2011 study and a qualitative assessment of the system based on information obtained from the surveys and a SWOT analysis. This proved to be an effective methodology, and a new survey was launched in 2013 to verify whether the choices made and the projects undertaken were in line with user expectations. Findings – The results turned out to be particularly interesting and a source of hints for planning future improvements. Originality/value – Italian studies for assessing user satisfaction of library services, based on user surveys, often relate to a single library or a single University. The NILDE survey was delivered nationwide to all the registered users of NILDE. This is the most extensive survey for the number of libraries and the various types of end users involved.

Integrating ISSM into TAM to enhance digital library services

2016 ◽  
Vol 34 (1) ◽  
pp. 58-73 ◽  
Author(s):  
Jung-Fang Chen ◽  
Jui-Fang Chang ◽  
Cheng-Wan Kao ◽  
Yueh-Min Huang
Keyword(s):  
Information System ◽  
Digital Library ◽  
User Satisfaction ◽  
Perceived Usefulness ◽  
Assessment Model ◽  
Library Services ◽  
Content Type ◽  
New Model ◽  
Digital Library Services ◽  
Net Benefits

Purpose This study aims to propose a new model by incorporating information system success model (ISSM) into technology acceptance model (TAM) with an “attitude toward using” as the connection variable. The new model is then adopted to analyse and investigate empirical data and develop relevant factors, which affect the personal usage behaviour and net benefits for National Central Library in Taiwan to enhance digital library services. The research results can benefit future establishment and design of library information system or improvement of website service procedures. Design/methodology/approach This study selected National Central Library Taiwan Digital Meta-Library as the research theme, and used stratified convenience sampling to perform interviews in various colleges and universities in the southern Taiwan. A total of 264 valid questionnaires were returned, and this study used structural equation modelling (SEM) to perform analyses. Findings The results reveal that attitude toward using is significantly and positively affected by perceived usefulness, perceived ease of use and user satisfaction. However, service quality of information system and personal net benefits do not have a significant and positive effect on attitude toward using, while they have an indirect and significant effect on attitude toward using through user satisfaction. Based on the results above, “user satisfaction” is the critical factor affecting the attitude toward using. Therefore, to strengthen users’ positive attitude toward using, the factor of user satisfaction is a key for enhancing digital library service. Originality/value This study constructed the “New Technology Information Assessment Model” as the reference for improving practical assessment. Moreover, this study also proposed the suggestions concerning digital library information services.

User acceptance of the e-information service as information resource

2016 ◽  
Vol 117 (9/10) ◽  
pp. 626-643 ◽  
Author(s):  
Chokri Barhoumi
Keyword(s):  
User Satisfaction ◽  
Information Service ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Library Services ◽  
Free Access ◽  
Perceived Ease Of Use ◽  
Content Type ◽  
Information Research ◽  
The University

Purpose The purpose of this paper is to extend significantly the technology acceptance model (TAM) of Davis to design an extended TAM model to be used in the evaluation and assessment of e-information services for information research such as e-library services. The present TAM extension is based on two variables of behavioral intention: the perceived ease of use and perceived usefulness of a system. Furthermore, the user satisfaction, free access, information architecture, content richness, policies and rules, publishers’ quality, system self-efficacy and task technology fit were incorporated into the TAM to extend it with other factors theoretically motivated and would be of interest more generally. Design/methodology/approach The researcher adopted an experimental approach-based comparison between an experimental group (107 researchers) using an electronic information service (the e-library service of the university) and a control group (107 researchers) not registered in this e-information service of the university. Findings The researcher used the effect size values based t-test independent samples at the 0.05 level to adapt the structural model equation to the experimental sample. Principal results show that the behavioral intention was influenced significantly by user satisfaction. The perceived usefulness of the e-library services was influenced significantly by the perceived ease of use, information architecture, content richness, free access, publishers’ quality, task-technology fit and e-library service self-efficacy. Originality/value This paper is useful in advancing a framework for the evaluation and assessment of the electronic information service used for information research and exploring users’ attitudes toward using that service.

scholarly journals Implementasi Sistem Manajemen Kualitas ISO: 9001:2008 terhadap Kepuasan Pemustaka di Perpustakaan Pusat Universitas Gadjah Mada

2015 ◽  
Vol 9 (2) ◽  
pp. 44
Author(s):  
Uminurida Suciati
Keyword(s):  
Quality Of Service ◽  
Quality Management ◽  
Data Collection ◽  
User Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Library Services ◽  
The University

This study aims to determine the quality library services based implementation of Quality Management System ISO 9001:2008 . User satisfaction and student perceptions regarding the attributes of quality library services that include : tangible , reliability , responsiveness, assuredness , and empathy associated with user satisfaction .This study uses a quantitative approach . Type a descriptive quantitative research . Ex post facto data collection by survey method . Data collection using questionnaires as the primary method , documentary and observation . The study population was a student who came to visit and use the library facilities and using samples UGM proportional stratified random sampling technique.Analysis of the data using parametric statistics , such as regression analysis to test the hypothesis regreasi first and to find out how much of each attribute independent variables contribute effectively to the satisfaction of the user and the product moment correlation and ANOVA to test the hypothesis of a single lane to two . Results indicate that the implementation of quality management system ISO 9001 : 2008 can give satisfaction to the users at the Central Library , University of Gadjah Mada . It can be seen from the results of the user's perception of the quality attributes of library services that include : tangible, reliability , responsiveness , and empathy assuredness related to user satisfaction at the Central Library of the University of Gadjah Mada . It can be seen from tangible attribute indicates the coefficient b = 0.104 and p = 0.022 , attribute indicates the reliability coefficient b = 0.126 and p = 0.009, attribute indicates the responsiveness coefficient b = 0.095 and p = 0.018, showing assuredness attribute coefficient b = 0.125 and p = 0.007, attribute shows empathy coefficient b = 0.193 with p = 0.001 . Positive effect is statistically significant means that the better the user perception of service quality attributes of the higher levels of user satisfaction and conversely the perception of poor quality of service attributes pemustaka on the lower level of user satisfaction in the Library of the University of Gadjah Mada . From the estimation above regression equation, the coefficient of multiple determination ( R2 ) of 0.539 that showed statistically that the role of the variable quality of service for users' satisfaction at 53.9 % . Percentage of the remaining 46.1 % are other variables not examined in this study .

scholarly journals Improving Report Generation and Delivery System of Microbiological Investigations at MRI – Sri Lanka with Concern to Turn-Around-Time, An Intervention Study

2020 ◽  
Vol 16 (09) ◽  
pp. 26
Author(s):  
Pamila Adikari ◽  
Sunil De Alwis ◽  
Lilani Karunanayake
Keyword(s):  
Sri Lanka ◽  
Delivery System ◽  
User Satisfaction ◽  
World Health ◽  
Service Improvement ◽  
Reference Laboratory ◽  
Generation Process ◽  
Total Quality ◽  
Report Generation ◽  
Turn Around Time

<p>Background: Clinical Bacteriology Laboratory (CBL) of the Medical Research Institute (MRI) is a National Reference Laboratory in Sri Lanka. The service improvement research project aimed at improving the report generation and delivery system. <br />Methods: The mixed-method applied to study the process. Gap identification and designing of the intervention used a qualitative approach. Quantitative methods measured the effectiveness of the improvements. A package of interventions based on total quality management (TQM) principles designed with all stakeholder participation. <br />Results: Delay in sample transport resulted from poor communication, lack of established mechanism and weak coordination between the transport unit and wards. The paper-based report generation process was disorganized, unreliable and error-prone. Additionally, the report delivery to Hospitals revolved on the incoming ambulance or government postal service a tied-up, poorly coordinated system. The interventions promoted coordinated communication. WHONET, a free windows based Laboratory Information System and database software, developed by the World Health Organization for microbiology laboratories installed to generate reliable and accurate automated reports. Reports in PDF format delivered to end-users by secured email. Timeliness, accuracy, quality and uniformity of reports improved. Improvement in post-intervention turn-around-time was statistically significant (p&lt;0.05). <br />Conclusion: The interventions based on TQM principles improved the process of report generation and delivery. Laboratory automation is a feasible and effective solution in the local setting. The end-user satisfaction perceived to be high on the improvements.</p>

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