User Satisfaction With Library Information Resources and Services

2021 ◽  
pp. 1038-1059
Author(s):  
S. Muthuvennila ◽  
P. Kannan
Keyword(s):  
User Satisfaction ◽  
Information Resources ◽  
Descriptive Statistics ◽  
University Research ◽  
Statistical Techniques ◽  
Library Services ◽  
Use Of Resources ◽  
Library Resources ◽  
Vital Component ◽  
E Mail

This chapter deals with the purpose of library resources and services stratification of users of Alagappa University. Users are the most vital component of libraries. Alagappa University Central Library provided the various types of services in RFID, Web OPAC, SMS and e-mail alerts, ETD, DLNET service, mobile-based digital services, etc. The study covers 76 scholars out of 82 questionnaires distributed. The questionnaires were distributed in 10 departments in the Faculty of Arts in Alagappa University. The statistical techniques used for the analysis of data are the frequency, cross tables, descriptive statistics. This chapter describes the use of resources and services, library services, services provided to the users, e-resources access at Alagappa University, scope and limitations of the study, and objectives for using the resources and services. Alagappa University research scholars mostly used the library resources and services.

User Satisfaction With Library Information Resources and Services

2020 ◽  
pp. 81-102
Author(s):  
S. Muthuvennila ◽  
P. Kannan
Keyword(s):  
User Satisfaction ◽  
Information Resources ◽  
Descriptive Statistics ◽  
University Research ◽  
Statistical Techniques ◽  
Library Services ◽  
Use Of Resources ◽  
Library Resources ◽  
Vital Component ◽  
E Mail

This chapter deals with the purpose of library resources and services stratification of users of Alagappa University. Users are the most vital component of libraries. Alagappa University Central Library provided the various types of services in RFID, Web OPAC, SMS and e-mail alerts, ETD, DLNET service, mobile-based digital services, etc. The study covers 76 scholars out of 82 questionnaires distributed. The questionnaires were distributed in 10 departments in the Faculty of Arts in Alagappa University. The statistical techniques used for the analysis of data are the frequency, cross tables, descriptive statistics. This chapter describes the use of resources and services, library services, services provided to the users, e-resources access at Alagappa University, scope and limitations of the study, and objectives for using the resources and services. Alagappa University research scholars mostly used the library resources and services.

Library Services to Patrons With Disabilities

2021 ◽  
pp. 141-158
Author(s):  
Abiola Bukola Elaturoti
Keyword(s):  
Information Needs ◽  
Information Resources ◽  
Library Services ◽  
Primary Role ◽  
Public Places ◽  
Library Resources ◽  
Specialized Services

Libraries are coming to terms with the fact that their primary role is to provide information resources and services to all equally without any category of users being neglected or feeling left out. Those with disabilities need specialized services and attention, which libraries as public places must be ready to offer. How should patrons with disabilities be treated when they visit the library or need the assistance of librarians? Do they have access to library resources in the format that suits their form of disability and enhances their getting their information needs met? This chapter sheds light on how patrons with disabilities can be served adequately by libraries and librarians.

Library Anxiety

2020 ◽  
pp. 38-58
Author(s):  
Anjaline C. ◽  
Sheba Priskkillal C.
Keyword(s):  
Information System ◽  
Information Services ◽  
Information Resources ◽  
Library Services ◽  
Remedial Measures ◽  
Minimal Level ◽  
Library Anxiety ◽  
Library Users ◽  
Psychological Barrier ◽  
Library Resources

Recent surveys on usage of library services reveal that nearly one third of the user population uses the library resources effectively to fulfill their information requirements. The remaining two thirds are either under-utilizing or using at minimal level. The reasons for non-usage of library resources include the anxiety towards the information system. Library anxiety is a kind of psychological fear experienced by the users while using information services or accessing the ICT-based information resources in a library. Library anxiety is characterized by negative emotions including tension, fear, feelings of uncertainty and helplessness, negative self-defeating thoughts, and mental disorganization that are experienced in the library setting. It is a kind of psychological barrier that hinders the effective usage of library-based information resources. It is more prevalent among the beginners than others. This chapter highlights anxiety, types of anxiety, different types of library users, causes of library anxiety, and the remedial measures to overcome library anxiety.

Information-seeking behaviour of undergraduate students: A developing country perspective

IFLA Journal ◽  
2019 ◽  
Vol 45 (2) ◽  
pp. 140-156 ◽  
Author(s):  
Ahmadul Islam Howlader ◽  
Md Anwarul Islam
Keyword(s):  
Developing Countries ◽  
Undergraduate Students ◽  
Information Seeking ◽  
Response Rate ◽  
Information Resources ◽  
Library Services ◽  
Related Information ◽  
Information Seeking Behaviour ◽  
Library Resources ◽  
Information Skills

The purpose of this study is to investigate the information-seeking behaviour of the undergraduate students at Dhaka University, Bangladesh. Questionnaires were distributed to the students and data were collected over a period of 60 days between November and December 2017. Of the 450 questionnaires distributed, 339 were returned where the response rate was 75.33%. It was found that most undergraduates needed academic and job-related information. To meet those needs, they often went to the library to study and to prepare for competitive job exams. For doing academic work, they were heavily dependent on the class lectures and they were only slightly satisfied with the library services they get. This study brought out the findings that undergraduates’ information skills were poor and they were not aware of the library resources. The outcome of this research would help to develop information resources and services for the undergraduates in developing countries.

Ranganathan's Law of Library Science: A Guiding Principle for Marketing Library Services

2019 ◽  
Vol 7 (2) ◽  
pp. 189
Author(s):  
Adegoke Kudirat Abiola
Keyword(s):  
Growth And Development ◽  
Services Marketing ◽  
Information Services ◽  
Information Resources ◽  
Library Science ◽  
Library Services ◽  
Guiding Principle ◽  
Parent Organization ◽  
Library Resources ◽  
Maximum Utilization

Artikel ini mendiskusikan secara detil tentang penerapan Lima Hukum Dr. S. R. Ranganathan tentang Ilmu Perpustakaan dalam pemasaran sumber-sumber informasi dan layanan perpustakaan. Pemasaran ialah menyangkut perencanaan, pengorganisasian, diseminasi, dan pengawasan setiap layanan informasi yang diberikan secara proaktif dan berorientasi pada pengguna untuk memastikan kepuasan pengguna dalam mencapai visi utama organisasi. Lebih jauh, tulisan ini menekankan pada sisi pentingnya menggunakan kelima hukum ini sebagai pedoman prinsip memberikan layanan yang terbaik kepada pengguna. Untuk maksimalnya pemanfaatan perpustakaan, pustakawan harus meningkatkan kemampuannya dalam mempromosikan layanan perpustakaan yang disediakan karena pemasaran atau promosi adalah hal yang penting untuk membangun dan mengembangkan perpustakaan.ABSTRACT:This paper discussed in detail the implication of Dr. S. R. Ranganathan’s Five Laws of Library Science in marketing library and information resources and services. Marketing in librarianship is an act of planning, organizing, dissemination and controlling of information services on a proactive and users’ oriented way that ensures the patron's satisfaction while achieving the objectives of the parent organization. The paper, therefore, emphasized more on the importance of using the laws as a guiding principle to provide adequate service delivery to the users. To achieve maximum utilization of library resources, librarians must improve the way they market their services because marketing is vital to the growth and development of any library irrespective of the parent organization.

Measuring Customer Satisfaction in Bowen University Library, Nigeria

2019 ◽  
Vol 8 (2) ◽  
pp. 1-21
Author(s):  
Grace Omolara O. Olla ◽  
Paul Adesola Adekunle ◽  
Roseline Mitana Oshiname ◽  
Ayoola Oluwaseun Ajayi
Keyword(s):  
User Satisfaction ◽  
Sampling Technique ◽  
Information Resources ◽  
Descriptive Statistics ◽  
Library Management ◽  
University Library ◽  
Library Users ◽  
Reference Service ◽  
Study Population ◽  
Convenience Sampling

This study examines user satisfaction with the library products and services, facilities and conduciveness of the library environment, and ease of obtaining materials, as they affect their decision in patronizing the library. The study population comprises Bowen University students from diverse disciplines, levels and ages. Data was collected with an adapted questionnaire administered to over 400 respondents using convenience sampling technique. Descriptive statistics were adopted in measuring user satisfaction. Findings revealed that Bowen University Library users were satisfied with the products, services, facilities and conduciveness of the library environment. Nevertheless, a majority of the respondents reported that they seldom obtain materials from the library promptly. It was therefore recommended that library management should work more on training users on how to access materials through available services (e.g. OPAC, Library Portal) provide stable internet services, functional reference service, regular shelf maintenance, provide current information resources.

scholarly journals USAGE PATTERN OF LIBRARY RESOURCES BY THE FACULTY MEMBERS OF NAAC ACCREDITED DEGREE COLLEGES IN KADAPA DISTRICT: A STUDY

2020 ◽  
pp. 288-293
Author(s):  
Mr.M.V.Krishna Reddy ◽  
Dr.M.Anjaiah ◽  
Dr.M.Doraswamy
Keyword(s):  
User Satisfaction ◽  
Faculty Members ◽  
User Studies ◽  
Financial Resources ◽  
Library Services ◽  
Usage Pattern ◽  
Library Resources ◽  
College Libraries

Any library irrespective of its kind has to be user oriented. All the services provided by the library are intended for the benefit of the users. In order to improve the existing library services, planning for new services, rationalize the limited financial resources in an economic way, evaluate the performance of the library and enhance the user satisfaction, it is imperative to conduct user studies. These studies will help library authorities to know the utilization and satisfaction of users with existing library resources, services and facilities, the type of new services required and the amount of finance required for their implementation. Usage and satisfaction studies are also part of user studies as these are based on users. The performance of any library can be judged on the basis of extent of usage and satisfaction it is providing to its users. Hence, there is need to conduct user studies to assess the usage and satisfaction of users with the resource, services and facilities provided by the library. These studies are also essential to know the differences in satisfaction among the differences in usage and satisfaction among the different categories of users. Necessary measures can be taken in case of the users are dissatisfied with the library services and facilities by finding out the reasons for their dissatisfaction. The present study makes an attempt in this direction by studying the usage pattern of library resources by the faculty members of NAAC accredited degree colleges in Kadapa District. Efforts have been made to know the differences in usage and satisfaction between the faculty members of NAAC degree college libraries and finally to make recommendations to improve the present library resources, services and facilities.

scholarly journals Survey of users’ level of satisfaction toward inclusive management and marketing of library service in Nigeria

2021 ◽  
Vol 21 ◽  
pp. 141-161
Author(s):  
Oluwatoyin Obinyan
Keyword(s):  
Information And Communication Technologies ◽  
User Satisfaction ◽  
Information Needs ◽  
Important Variable ◽  
Library Services ◽  
Library Management ◽  
Level Of Satisfaction ◽  
Library Resources ◽  
Information And Communication ◽  
User Expectations

Aim: Information and Communication Technologies (ICTs) brought significant innovation and improvement to library services and methods of meeting user needs.  Assessment of user satisfaction with the various library services is an important variable toward inclusive library management and marketing of library services in the 21st century. With the application of ICTs bringing about different resources and various accessibility modes (print and online), it became necessary to investigate user satisfaction with various available library resources and services. Methods: The study addressed user satisfaction using adapted customer satisfaction scores (CSAT) metric with Rodski Survey to elicit information from 560 respondents that visited the library within the space of one week.  The questionnaire was given to the respondents during their library visit twice daily for one week and the process excluded those that have filled the questionnaire before. Results: The data collected were analysed using descriptive statistics.  The findings revealed the level of user satisfaction to be average. It was also discovered that the resources in the library did not meet their information needs as the majority responded that the resources are inadequate and the overall assessment of their interaction with librarians is excellent despite the inadequate resources. Conclusion: Based on the findings, recommendations were made to create a holistic marketing strategy to improve usability of the library, to acquire more resources and funding to meet user expectations, and to address the need for adequate management of library resources.

Availability of Library Resources and Services in Environmental Information System (ENVIS) Center Libraries in South India: A Study

2019 ◽  
Vol 9 (2) ◽  
pp. 91-96
Author(s):  
G. P. Suresha ◽  
Ramesha .
Keyword(s):  
State Government ◽  
South India ◽  
Central Government ◽  
Library Services ◽  
Electronic Format ◽  
Web Based ◽  
Environmental Information System ◽  
Library Resources ◽  
Reference Service ◽  
E Mail

The paper is an attempt to clearly exhibit and examine the availability of both print and electronic resources and listed out the traditional, electronic and web based services offered by the ENVIS center libraries in South India. The findings of the study show that 8 (47.05%) ENVIS libraries received financial assistance from the State Government & Central Government. It is noticed from the study all most all the ENVIS center libraries are having all type of collection to cater to the needs of scientists and at the same time all the ENVIS center libraries offered the library services like circulation service, reference service, new arrivals alert service and newspaper clipping service and new arrivals alert services through e-mail, e-Newspaper slipping and social networking (Twitter, WhatsApp, Face book, LinkedIn) and web based information services. Majority 15 (88.23%) of libraries have built their library collections in both print and electronic format.

scholarly journals Virtual reference service as a tool of reference-information servicing of Tomsk State University Research Library

Bibliosphere ◽  
2017 ◽  
pp. 124-128
Author(s):  
V. D. Schubert
Keyword(s):  
Remote Access ◽  
University Research ◽  
Research Library ◽  
Library Services ◽  
State University ◽  
Virtual Reference ◽  
Reference Information ◽  
Library Resources ◽  
Access Mode ◽  
Reference Service

Tomsk State University Research Library offers many information-library services. The virtual reference service is designed to carry on users' requests in a remote access mode. Its goal is to provide prompt assistance in obtaining information for users, consulting readers on their request, attracting information resources inaccessible to users during their query execution, and promoting the library resources and services. The article objective is to analyze the activity of the virtual reference service as a tool for users’ reference-information servicing in Tomsk State University Research Library for April 2013 - July 2017. Based on statistical indicators such as user status, number of requests, number of queries, inquiry types; user reviews) it concludes the importance of this activity direction and its development prospects.

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