scholarly journals Determining a System of Performance Analysis Criteria by Tourism Sectors for Tourism Enterprises

2021 ◽  
Vol 04 (05) ◽  
Author(s):  
Thi Le Hang NGUYEN ◽  
Keyword(s):  
Performance Analysis ◽  
Performance Measurement ◽  
Statistical Methods ◽  
Research Results ◽  
Telephone Interviews ◽  
Tourism Sector ◽  
Food And Beverage ◽  
Tourism Enterprises ◽  
General Business ◽  
Survey Questionnaires

Tourism is a general business with operations related to accommodation, food and beverage, travel, and entertainment industries. The performance measurement for each tourism sector is different. To define a system of indicators to analyze the performance of each tourism sectors for tourism enterprises, a study was conducted with the particiaption of 200 tourism enterprises in Vietnam in the following fields: accommodation, food and beverage, travel and entertainment from January to March 2021 through survey questionnaires, in-depth telephone interviews and descriptive statistical methods for analysis. Research results have shown that tourism enterprises are very interested in performance analysis indicators, but they have not known which indicators to choose for analysis and how the analysis can be conducted accordingly. On that basis, the study has proposed a system of performance analysis indicators for each tourism sector, including accommodation, food and beverage, travel and entertainment for tourism enterprises to apply and analyze at their places.

Equal Opportunities and Managing Diversity in Tourism Management

2020 ◽  
pp. 39-54
Author(s):  
Şaban Kargiglioğlu ◽  
Gül Erkol Bayram
Keyword(s):  
Human Resources ◽  
Working Environment ◽  
Equal Opportunities ◽  
Managing Diversity ◽  
Tourism Management ◽  
Tourism Sector ◽  
Travel Agencies ◽  
Food And Beverage ◽  
Emotional Dimensions ◽  
Tourism Enterprises

All the changes are based on the ability to make the most of the human resources they possess, rather than the material elements, in order to survive in an environment of increasing creativity and competition. According to the businesspeople, physical, mental, and emotional dimensions are different from each other. Although it is difficult to manage the human resources that have these differences, the capacity and success level of the enterprise will increase when it is managed effectively. Management of differences in tourism enterprises, in addition to respecting and not discriminating between individuals and groups in accommodation, food and beverage, recreation establishments, and travel agencies, are evaluated and utilized for individual and organizational purposes. The aim of managing differences in the tourism sector is to create an appropriate working environment for all tourism staff, to increase the potential advantage of differences and to reduce their potential drawbacks.

Linking ‘Halal’ Friendly Hotel Attributes and Customer Satisfaction:The Islamic Tourism Sector

2016 ◽  
Vol 4 (4) ◽  
pp. 43
Author(s):  
Lennora Putit ◽  
Mazzini Muda ◽  
Ainul Nadzirah Mahmood ◽  
Nor Zafirah Ahmad Taufek ◽  
Norhayati Wahib
Keyword(s):  
Customer Satisfaction ◽  
Dress Code ◽  
Significant Relationships ◽  
Tourism Sector ◽  
Managerial Implications ◽  
Halal Food ◽  
Increasing Demand ◽  
Islamic Dress ◽  
The Relationship ◽  
Survey Questionnaires

An increasing demand for Islamic tourism has driven the concept of a ‘Halal’ (or permissible) friendly hotel into another level of business insight within the consumers’ travel market. The concept via its unique value proposition has rapidly become very attractive not only to Muslim tourists, but also to non-Muslim tourists globally. This study aims to examine the relationship linking ‘Halal’ friendly hotel attributes and customer satisfaction. Using purposive sampling, a total of 410 survey questionnaires were distributed to targeted respondents with only 323 usable feedbacks and used for data analysis. Regression results revealed that four main “Halal-friendly hotel” attributes have significant relationships with customer satisfaction. These include prayer facilities, Halal food, Islamic dress code and general Islamic morality. Of these four attributes, prayer facilities proved to have the most significant impact on customer satisfaction. Findings and managerial implications were further discussed in this article.

scholarly journals A simple new method for identifying performance characteristics associated with success in elite tennis

2018 ◽  
Vol 14 (1) ◽  
pp. 43-50 ◽  
Author(s):  
Anna Fitzpatrick ◽  
Joseph A Stone ◽  
Simon Choppin ◽  
John Kelley
Keyword(s):  
Performance Analysis ◽  
Statistical Methods ◽  
Rank Order ◽  
Large Datasets ◽  
Performance Characteristics ◽  
New Method ◽  
Considerable Time ◽  
Simple Method ◽  
Suitable Alternative ◽  
Using Data

Performance analysis and identifying performance characteristics associated with success are of great importance to players and coaches in any sport. However, while large amounts of data are available within elite tennis, very few players employ an analyst or attempt to exploit the data to enhance their performance; this is partly attributable to the considerable time and complex techniques required to interpret these large datasets. Using data from the 2016 and 2017 French Open tournaments, we tested the agreement between the results of a simple new method for identifying important performance characteristics (the Percentage of matches in which the Winner Outscored the Loser, PWOL) and the results of two standard statistical methods to establish the validity of the simple method. Spearman’s rank-order correlations between the results of the three methods demonstrated excellent agreement, with all methods identifying the same three performance characteristics ( points won of 0–4 rally length, baseline points won and first serve points won) as strongly associated with success. Consequently, we propose that the PWOL method is valid for identifying performance characteristics associated with success in tennis, and is therefore a suitable alternative to more complex statistical methods, as it is simpler to calculate, interpret and contextualise.

scholarly journals Implications of the Model EFQM as a Strategic Management Tool in Practice: A Case of Slovak Tourism Sector

2019 ◽  
Vol 10 (18) ◽  
pp. 47-62 ◽  
Author(s):  
Ján Dobrovič ◽  
Ľubomír Kmeco ◽  
Peter Gallo ◽  
Peter Gallo, jr.
Keyword(s):  
Strategic Management ◽  
Statistical Methods ◽  
Business Performance ◽  
Management Tool ◽  
Chi Square ◽  
Comprehensive Management ◽  
Efqm Model ◽  
Chi Square Test ◽  
Proportion Method ◽  
Tourism Enterprises

The article focuses on the use of a strategic management tool, especially the EFQM model. The EFQM Excellence Model is a comprehensive management tool used to assess and improve business performance. In this article we focused on the use of this model in tourism enterprises in Slovakia. The main goal of the paper was to carry out research on the use of this model and to identify barriers that prevent the use of this model in managing and increasing the performance of businesses active in tourism. The research was based on formulated hypotheses, which we verified using statistical methods. As suitable statistical methods to verify hypotheses we chose the population proportion method and the Chi-square test of independence. The hypotheses were formulated on the basis of the available literature, published articles and research carried out so far. We also described the reasons that prevent the use of the EFQM model and analyzed the relevant context using a standard deviation. The aim of our paper was to find out the current state of use of the mentioned model and to present the model as a suitable tool for increasing the performance of businesses not only in the field of tourism.

scholarly journals Effects of enterprise sustainability on performance

2020 ◽  
Vol 4 (2) ◽  
pp. 11-23
Author(s):  
Violeta Domanović ◽  
Jasmina Bogićević ◽  
Bojan Krstić
Keyword(s):  
Performance Measurement ◽  
Business Performance ◽  
Business Environment ◽  
Business Rules ◽  
Research Results ◽  
Measurement Models ◽  
Long Run ◽  
New Business ◽  
The Subject ◽  
Sustainability Report

Contemporary business environment imposes new business rules. The maximization of profit and shareholder value cannot be the only aim of an enterprise. Instead, enterprises are forced to maximize value of all stakeholders in order to survive in the long run. The issue of sustainability has become of crucial significance, and especially measurement and reporting on sustainability, as well as, its effects on financial performances, as still dominant ones in the contemporary business performance measurement models. Hence, the subject of the research is the enterprise sustainability in the contemporary business environment. The aim of the research is to stress the role and the significance of the sustainability in the process of improving the enterprise efficiency. The research results show that the enterprise sustainability has the positive implications on the business performances in the long run, as well as on the welfare of all stakeholders. In order to be more transparent, it is desirable for enterprises to create the sustainability report, in the integration with the traditional business report, which would give the complete overview of enterprise efficiency.

scholarly journals Pengelolaan Retribusi Sektor Pariwisata dalam Meningkatkan Pendapatan Asli Daerah di Kabupaten Katingan

2016 ◽  
Vol 3 (1) ◽  
pp. 12-16
Author(s):  
Noor Hidayat ◽  
A'raf Musthafa Rusnain
Keyword(s):  
Qualitative Research ◽  
Research Data ◽  
Data Sources ◽  
Primary Sources ◽  
Research Results ◽  
Tourism Sector ◽  
Approach Method

The purpose of this study was to find out how much management of retribution in the tourism sector as a supporting effort in increasing Regional Original Revenue in Katingan Regency. This study uses qualitative research. Data sources consist of primary sources (Head of Service, Secretary, Head of Division, Head of Section, Employees, and Community). Techniques for collecting data by observation, interviews, and documentation. The research results of the Katingan Regency Youth and Sports Agency are expected to be able to use as a reference in overcoming existing constraints so that PAD originating from regional retribution can increase. The approach method used in this study is a sociological juridical approach method, because it involves problems that are normatively regulated in legislation and also there are links with sociological variables, namely regarding that: The results of the study can be shown that the District Regulation No. 6 of 2009 that generally in accordance with Law No. 28 of 2009 concerning Regional Taxes and Regional Levies.

Covid-19 Pandemic and Severity of Economic Impacts: The Indonesian Case

2021 ◽  
pp. 1-15
Author(s):  
Tulus Tahi Hamonangan Tambunan
Keyword(s):  
Economic Growth ◽  
Raw Materials ◽  
Secondary Data ◽  
Direct Consequence ◽  
Analysis Data ◽  
Poor People ◽  
National Bureau ◽  
Tourism Sector ◽  
Food And Beverage ◽  
Negative Shock

This study tends to examine the impacts of the Covid-19 pandemic on the Indonesian economy with the focus on economic growth, poverty, income distribution, unemployment, tourism sector, and businesses. More specifically, this study tries to answer the following two questions. First, how serious has been the negative shock of the Covid-19 pandemic on the Indonesian economy, especially on economic growth, employment, wages, poverty, inequality, tourism activities and businesses? Second, what were the main economic transmission channels through which the Covid-19 pandemic have caused that negative shock? It adopted an exploratory methodology with a comprehensive review of available literature, including policy documents, research papers, and reports and secondary data analysis. Data used was from the National Bureau of Statistics (BPS). It reveals that the Covid-19 pandemic has affected the Indonesian economy through four main channels: (i) declined domestic demand as a direct consequence of the "anti-Covid-19 impact" policy; (ii) declined export; (iii) declined imports of processed raw materials and auxiliary materials; and (iv) increased poor people as many employees have been laid off, or their wages were cut. As a result, the country's economy experienced a growth contraction of 2.07 percent, the number of foreign tourists visited Indonesia dropped significantly, the unemployment rate as well as the percentage of poor people increased, the Gini ratio experienced an increase, and many companies have suffered huge losses, especially in the tourism sector and also those whose businesses were very dependent on this sector such as transportation and food and beverage companies, as well as hotels and other accommodation provider companies.

Assessing Gender Gaps on ICT Competences in Four European Countries

2019 ◽  
pp. 132-153
Author(s):  
Maria Sarmento ◽  
Diego Galego ◽  
Marta Alexandra da Costa Ferreira Dias ◽  
Marlene Amorim
Keyword(s):  
Labor Market ◽  
Performance Analysis ◽  
Statistical Methods ◽  
European Countries ◽  
Self Assessment ◽  
Gender Gaps ◽  
The World ◽  
And Gender ◽  
Youth Employability

ICT competences still represent a “stigma” attached to gender around the world. This chapter focuses an analysis on the gender gaps and ICT competences to the access workforce, by analyzing data collected in four European countries (Portugal, Poland, Lithuania and Cyprus) in the scope of a Project “EU Youth: From theory to action (ActYouth).” Within the purpose of answering the hypothesis in understanding, the youth employability, and gender division in the labor market in different regions in Europe, statistical methods were selected and tested. The 537 responses were acquired by questionnaires and interviews and analyzed concerning ICT competences. Data shows that students self-assessment and employer's perspectives of important competences for entry in the labor market. Therefore, an importance performance analysis (IPA) was performed considering the four competences, comparing importance (employers) with performance (students) of competences, and then presented by gender for each analyzed country.

scholarly journals Tourism and Security in Nepal

2018 ◽  
Vol 1 (1) ◽  
pp. 32-47
Author(s):  
Rup Kumar Chhetri
Keyword(s):  
Business Education ◽  
Leisure Activity ◽  
Research Process ◽  
Tourism Industry ◽  
Security Sector ◽  
Cognitive Improvement ◽  
Tourism Sector ◽  
Research Questions ◽  
Tourism Enterprises ◽  
Education Culture

This paper discusses the concept of tourism and security in Nepal and focuses on the association in between tourism and security aspects. Tourism is important for leisure, business, education, culture and recreation. Tourism industry is a fast developing sector for the economy worldwide and becoming a popular global leisure activity. As a fast growing industry in the today’s world, tourism industry events are getting more attraction for study and appropriate intervention. The key question this paper raises is whether there is association between tourism and security in Nepal. It answers rationally to its prime research questions like; what are the dimensions of tourism and security in Nepal? What is the association in between tourism and security in Nepal? In order to look for the answers of these questions, Thamel area was chosen for study site as it is popular among people and the major tourism hub in Nepal. The findings of the study show varied association in between tourism sector and tourism security sector on the specifics such as tourism, hospitality, events and security in Nepal. Although tourism enterprises increasingly realize the aspects of tourism, hospitality, events management and relevant security parameters, but the extent to which they are strategically used varies. The assessment revealed the impacts of tourism on security aspects and vice versa. So, the impacts of security situation on tourism sector have a certain and intermingled association. Even the findings aligned with above said statement which reflects the limitations and gap in between the tourism sector and tourism security sector in term of setups, coordination and execution. That is why, it roves and looking for the rational, empirical and cognitive improvement and development on those identified aspects which are keenly observed during the research process.

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