Equal Opportunities and Managing Diversity in Tourism Management

2020 ◽  
pp. 39-54
Author(s):  
Şaban Kargiglioğlu ◽  
Gül Erkol Bayram
Keyword(s):  
Human Resources ◽  
Working Environment ◽  
Equal Opportunities ◽  
Managing Diversity ◽  
Tourism Management ◽  
Tourism Sector ◽  
Travel Agencies ◽  
Food And Beverage ◽  
Emotional Dimensions ◽  
Tourism Enterprises

All the changes are based on the ability to make the most of the human resources they possess, rather than the material elements, in order to survive in an environment of increasing creativity and competition. According to the businesspeople, physical, mental, and emotional dimensions are different from each other. Although it is difficult to manage the human resources that have these differences, the capacity and success level of the enterprise will increase when it is managed effectively. Management of differences in tourism enterprises, in addition to respecting and not discriminating between individuals and groups in accommodation, food and beverage, recreation establishments, and travel agencies, are evaluated and utilized for individual and organizational purposes. The aim of managing differences in the tourism sector is to create an appropriate working environment for all tourism staff, to increase the potential advantage of differences and to reduce their potential drawbacks.

scholarly journals Determining a System of Performance Analysis Criteria by Tourism Sectors for Tourism Enterprises

2021 ◽  
Vol 04 (05) ◽  
Author(s):  
Thi Le Hang NGUYEN ◽  
Keyword(s):  
Performance Analysis ◽  
Performance Measurement ◽  
Statistical Methods ◽  
Research Results ◽  
Telephone Interviews ◽  
Tourism Sector ◽  
Food And Beverage ◽  
Tourism Enterprises ◽  
General Business ◽  
Survey Questionnaires

Tourism is a general business with operations related to accommodation, food and beverage, travel, and entertainment industries. The performance measurement for each tourism sector is different. To define a system of indicators to analyze the performance of each tourism sectors for tourism enterprises, a study was conducted with the particiaption of 200 tourism enterprises in Vietnam in the following fields: accommodation, food and beverage, travel and entertainment from January to March 2021 through survey questionnaires, in-depth telephone interviews and descriptive statistical methods for analysis. Research results have shown that tourism enterprises are very interested in performance analysis indicators, but they have not known which indicators to choose for analysis and how the analysis can be conducted accordingly. On that basis, the study has proposed a system of performance analysis indicators for each tourism sector, including accommodation, food and beverage, travel and entertainment for tourism enterprises to apply and analyze at their places.

Foreign Language Skills and the Needs of the UK Tourism Sector

2004 ◽  
Vol 18 (4) ◽  
pp. 255-266 ◽  
Author(s):  
D. Leslie ◽  
H. Russell ◽  
P. Govan
Keyword(s):  
Foreign Language ◽  
Undergraduate Students ◽  
Language Skills ◽  
Global Marketplace ◽  
Diverse Range ◽  
Tourism Management ◽  
Tourism Sector ◽  
Tourism Enterprises ◽  
The Uk ◽  
Foreign Language Skills

This article presents the findings of a study catalysed by the outcomes of research into the attitudes and perceptions of UK undergraduate students of tourism management in relation to the need for foreign language skills, reported and discussed in a previous paper in this journal (Leslie et al, 2002). While that earlier study paid some attention to employers, it did so to a limited extent and therefore subsequent research was undertaken to investigate UK employers' attitudes to, and the need for, foreign language skills. This involved a survey of a diverse range of tourism enterprises, representative of the sector, drawn from across the UK. While the findings reveal few variations among different categories of enterprise in the sector, significant variations were found in attitudes and needs both within categories and more generally. Overall, there is a demand for foreign language skills and there are evident gaps in the marketplace – for example, the language skills that are available and difficulties in recruitment. Furthermore, employers generally were found to be reluctant to promote and support the development of these skills on the job. In concluding, the authors argue that the gaps in the marketplace are compounded by the lack of attention to the development of foreign language skills within tourism management education programmes and the lack of articulation of these needs, and wider commitment to them, by tourism-sector employers. All this brings into question just how well positioned tourism enterprises are in the UK to maintain their existing markets, let alone develop them in an increasingly competitive global marketplace.

Relevance of Strategic Management of Human Resources in Travel Agencies

2022 ◽  
pp. 1644-1665
Author(s):  
Maria Del Pilar Ramirez-Salazar ◽  
Omar Orlando Ovalle-Mora ◽  
Carlos Salcedo-Perez ◽  
Rafael Ignacio Perez-Uribe
Keyword(s):  
Human Resources ◽  
Strategic Management ◽  
Applied Research ◽  
Management Model ◽  
Tourism Sector ◽  
Travel Agencies

The strategic organizational direction must deal with the causes that give rise to changes in the organizations in each of their levels. The strategy is affected by the principles, values, and interests of all those who have power in their environment. This chapter reports the results obtained in the Relevance dimension, achieved during more than 3 years of theoretical and applied research that has taken place as a result of the Responsible Integral Management Model (GIR) based on the Human Resources of the companies of the tourism sector, as in the Colombian case.

scholarly journals DAMPAK PERKEMBANGAN PARIWISATA LHOKNGA TERHADAP MASYARAKAT MON IKEUN

2020 ◽  
Vol 3 (2) ◽  
pp. 100-107
Author(s):  
Adhica Perkasa ◽  
Izziah Izziah ◽  
Sugiarto Sugiarto
Keyword(s):  
Human Resources ◽  
Indigenous People ◽  
Research Method ◽  
Positive Impact ◽  
Tourism Development ◽  
Tourism Management ◽  
Tourism Sector ◽  
Beach Tourism ◽  
The Impact

Based on data from Disbudpar (2017), the low quality of human resources and the lack of indigenous knowledge on tourism management are the main obstacles for indigenous people in the Lhoknga beach tourism area to be directly involved in the tourism sector. Even though the data shows the behavior of tourists who damage the environment by littering, the behavior of indigenous people who live in the tourist area of Lhoknga beach, not all of them show a caring attitude towards the natural environment. Regarding the issue of infrastructure in the Lhoknga coastal tourism area such as clean water, electricity and tourism transportation in the region is still an obstacle where with the increasing number of tourists each year, improvement of infrastructure is also very important to be done to provide better services to tourists (Disbudpar Aceh Besar, 2017 ). Therefore, research is needed to describe the issues in the Lhoknga beach tourism area in the form of tourism development with a focus on the attitudes and desires of local communities towards tourism development. The purpose of this research is to determine the impact of Lhoknga tourism development on Gampong Mon Ikeun. This research method plan will use qualitative methods to explain its development. The research location was conducted at Gampong Mon IKeun, Lhoknga beach tourism area. It is hoped that later this research will have a positive impact on Gampong Mon Ikeun on the development of the Lhoknga tourism area.

Relevance of Strategic Management of Human Resources in Travel Agencies

2020 ◽  
pp. 80-101
Author(s):  
Maria Del Pilar Ramirez-Salazar ◽  
Omar Orlando Ovalle-Mora ◽  
Carlos Salcedo-Perez ◽  
Rafael Ignacio Perez-Uribe
Keyword(s):  
Human Resources ◽  
Strategic Management ◽  
Applied Research ◽  
Management Model ◽  
Tourism Sector ◽  
Travel Agencies

The strategic organizational direction must deal with the causes that give rise to changes in the organizations in each of their levels. The strategy is affected by the principles, values, and interests of all those who have power in their environment. This chapter reports the results obtained in the Relevance dimension, achieved during more than 3 years of theoretical and applied research that has taken place as a result of the Responsible Integral Management Model (GIR) based on the Human Resources of the companies of the tourism sector, as in the Colombian case.

scholarly journals Employment Status of Women in Tourism at Pokhara, Nepal

2017 ◽  
Vol 25 (1-2) ◽  
pp. 36-46
Author(s):  
Laxmi Kanta Sharma
Keyword(s):  
Employment Status ◽  
Policy Formulation ◽  
Working Environment ◽  
Female Employment ◽  
Primary Data ◽  
Women's Participation ◽  
Participation Of Women ◽  
Tourism Sector ◽  
Tourism Enterprises ◽  
Depth Interviews

The employment generation from Pokhara as an established tourism destination in Nepal carries special significance in evaluating economic impact. This study aims to explore female employment status and influencing factors for the participation of women in tourism at Pokhara. A total of 250 respondents were sampled from ten tourism enterprises and ten in-depth interviews were conducted in order to gather primary data. Demographic factors such as age and marital status; socio-economic factors like educational level, work environment have been identified as independent variables that might have effect on women’s level of participation. The findings reveled that women’s participation in managerial position is low (31%) comparing to the operative level (69%). About 75 percent of employed women are moderately satisfied indicating the urgent need of improvement in working environment. The percentage of women employment lies only between minimum 20 to maximum 45 percent indicating the urgent need of trainings and skill development on women. The training on women has been found a noteworthy impacting factor for employment creation. The outcome of the study has positive implication on policy formulation for women employment in tourism sector.

G-Hrm, Pq And Usp: The Relevance And Impact In The Area Of Human Resource Management.

Think India ◽  
2019 ◽  
Vol 22 (3) ◽  
pp. 705-713
Author(s):  
REKHA FRANCIS C
Keyword(s):  
Resource Management ◽  
Human Resources ◽  
Human Resource Management ◽  
Human Resource ◽  
Major Part ◽  
Working Environment ◽  
Social Conscience ◽  
Corporate World ◽  
Green Practices

Green HRM is the latest footstep in the organization. Human resource management is the major part of all organizations. So whatever the changes we need obviously we go with the human resource force. Human resource management is an important faction of management that deals with the most valuable assets of an organization which is Human Resource. “Customer is the king” is an age old business mantra accentuating the importance of customers in every business. Customer is only a part of success in the business field. For the survival of market in the present scenario we mainly focus on human resource- USP, and their environment –G HRM. This paper is an attempt to disclose, the ecstatic and stimulated working environment and unique potentiality of each human resource to enable the organization to be successful in the competitive corporate world there by enabling attainment of profit by the shareholders. Only through proper motivation and stimulus can we bring forth the integral potentiality- Passion Quotient, of the human resources for the success of the business. Thus this paper focuses on how these green practices enable to bring out innate potential and develop a powerful social conscience and a green sense of responsibility through the human resource for the success of the business.

scholarly journals The Roles of English in the Development of Tourism and Economy in Indonesia

2021 ◽  
Vol 11 (3) ◽  
pp. 305-313
Author(s):  
Ida Ayu Made Sri Widiastuti ◽  
◽  
I Nengah Dasi Astawa ◽  
Ida Bagus Nyoman Mantra ◽  
Putu Herny Susanti ◽  
...  
Keyword(s):  
Human Resources ◽  
Industrial Development ◽  
World Economy ◽  
National Development ◽  
Tourism Industry ◽  
Economic Community ◽  
Industry Sector ◽  
Tourism Sector ◽  
The World ◽  
The Government

Tourism is very necessary to continue to be developed to improve the economy in Indonesia and increase the position of the country geographically, which is very strategic for tourism and the world economy. For this reason, the ability to communicate in English is absolutely necessary, in order to compete with workers from other countries, so that they can contribute to the improvement of the national economy. The ability to communicate in English is a strategic sector in the development of highly competitive human resources in the tourism industry sector and in the global economic community. By having good English communication skills, it will be easier to grab market share in the tourism industry sector and the economic sector. The tourism sector as one of the prime industrial development is developed in order to further increase the rate of national development. For this reason, it is necessary that the government continues to increase its resilience, policies, and increase the development of tourism with a view to further developing the community's economy and increasing the ability to speak English so that human resources are able to compete in various tourism industries so that the economy will increase.

scholarly journals CORPORATE SOCIAL RESPONSIBILITY PRACTICES IN SMALL AND MEDIUM SIZED TOURISM ENTERPRISES: THE CASE OF SLOVENIA

2018 ◽  
Vol 39 ◽  
pp. 67-87
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Human Resources ◽  
Local Community ◽  
Environmental Policies ◽  
Transitional Economy ◽  
Community Environment ◽  
Workplace Policies ◽  
Tourism Enterprises ◽  
Corporate Social

The objective of this study is to analyse the adoption of different corporate social responsibility (CSR) practices in small and medium-sized (SME) tourism enterprises in a small transitional economy. Based on literature review, motives for responsible business behaviour and several industry-specific CSR practices, that belong to four CSR dimensions were identified – local community, environment, marketplace policy, and human resources. The study was conducted by direct interviews with managers’ of tourism SMEs. Results reveal that the most significant CSR dimension is the Environmental dimension. The identified CSR practices are implemented through different operational mechanisms and according to the factor analysis, they embrace all four CSR dimensions (respectively): Environmental policies, Company values – workplace policies, Company values – marketplace policies, and Community policies.

scholarly journals Mapping Of Village Tourism Potential In The Framework Of Implementing Community-Based Tourism

2020 ◽  
Author(s):  
Meilan Sugiarto ◽  
Herri Sofyan ◽  
Herlina Jayadianti ◽  
Rudi Wibowo
Keyword(s):  
Local Governments ◽  
Positive Impact ◽  
Local Communities ◽  
Local Economy ◽  
Community Based ◽  
Community Ownership ◽  
Tourism Management ◽  
The Poor ◽  
Tourism Sector ◽  
Tourism Potential

There Improvements in the local economy, especially for the poor through open and sustainable tourism management, are believed to be achieved through the empowerment of the tourism sector. Mapping the potential of village tourism in the Triharjo village area is one of the essential things. Identification and mapping of village tourism potential needed in order to implementation community-based tourism (CBT). This research aims to identifying and mapping the potential of village tourism in order to produce a profile of village tourism potential and identify opportunities for developing village tourism potential. The object of this study is Triharjo village, Pandak District, Bantul Regency, Yogyakarta. This research was conducted with a qualitative approach. Collecting data in this study used several research instruments, such as in-depth interviews, focus group discussions (FGD), observations, and document studies. Based on research finding while the communities and local governments of Triharjo village recognize that not all village tourism potentials are well managed. The results of the mapping of village tourism potential provide them that the involvement of local communities in the planning and management of a village tourism potential is needed and have a positive impact on the longterm. The empowerment of the local economy, especially the poor, is believed to be achieved through the empowerment of the tourism sector. Community-based tourism emphasizes community ownership and active participation, provides education to local communities, promotes and protection of culture and the environment.

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