scholarly journals A Study on Customer Perception on San Francisco Coffee in KL Gateway Mall

2020 ◽  
Vol 5 (4) ◽  
pp. 116-132
Author(s):  
Adwa Qamarina Mohd Yusof ◽  
Amira Alya Razali ◽  
Cahya Medina Mohd Rizal ◽  
Ho Ruoh Jyu ◽  
Jegan Motalaiyar Mahendran ◽  
...  
Keyword(s):  
San Francisco ◽  
Specific Area ◽  
Future Research ◽  
Demographic Information ◽  
Coffee Shop ◽  
Customer Perception ◽  
Independent Variables ◽  
Larger Sample ◽  
Survey Questionnaires ◽  
Structured Questionnaire

This research is an attempt to identify the customer perception on San Francisco Coffee in KL Gateway Mall. Customer’s assumptions on their preferred shop are very important because it could affect their loyalty towards the shop as well as its survival in the market. This paper surveys the customers’ perception of San Francisco Coffee in Kl Gateway Mall using a structured questionnaire. There are two sections of this study: Section A involve the demographic information, while Section B focus on the independent variables. A total of 100 self-administered survey questionnaires was distributed for thie present study and the same amount was expected to be collected back. There are four variables included in the questionnaire to determine the customer’s perception towards the coffee shop: (i) price, (ii) service quality, (iii) brand image, and (iv) cleanliness. Furthermore, five Likert-scale were employed to analyse the data needed for the present study. Additionally, the study consist of four research objectives, which are to evaluate the customer response, identify the problems they faced, discover the most effective strategy and techniques, as well as evaluate the satisfaction level of the customers. The predicted outcome from the study result shows that all the variables have an impact on customer’s satisfaction as it defined how the shop manage to satisfy its customers based on the variables. However, the current study only focuses on customers of San Francisco Coffee shop in specific area (KL Gateway Mall). As such, future research can develop a larger sample size in order to enhance the accuracy and reliability. Also, other variables (taste, ambiance and environment) that affect customer’s satisfaction can be included in future research. There are only several past studies that identify the customer’s perception in coffee shop.

Does Bus Rapid Transit Promote Walking? An Examination of New York City’s Select Bus Service

2014 ◽  
Vol 11 (8) ◽  
pp. 1512-1516 ◽  
Author(s):  
Kristen Day ◽  
Lawrence Loh ◽  
Ryan Richard Ruff ◽  
Randi Rosenblum ◽  
Sean Fischer ◽  
...  
Keyword(s):  
New York ◽  
Bus Rapid Transit ◽  
Future Research ◽  
Rapid Transit ◽  
Demographic Information ◽  
Service Line ◽  
Transportation Modes ◽  
Transit Services ◽  
Bus Service ◽  
Larger Sample

Background:Cities across the U.S. and internationally are adopting Bus Rapid Transit to improve transit services for residents. Features of Bus Rapid Transit include fewer stops, dedicated bus lanes, and expedited systems for boarding busses, compared with regular bus service. This study examines whether Bus Rapid Transit (BRT) ridership is associated with increased rates of walking, because of the greater distance between BRT stops compared with regular bus service.Methods:Surveys were conducted with riders of local and BRT buses for New York City’s M15 Select Bus Service line. Surveys examined bus ridership, health status and physical activity, walking rates, and demographic information.Results:BRT riders reported walking approximately half a block more than did local bus riders. The average number of blocks walked decreased for BRT riders who previously used the subway before the implementation of the BRT.Conclusions:BRT may be a useful tool to support walking for some groups. Depending on where it is implemented, BRT may also be associated with reduced walking among users who switch to BRT from other active transportation modes. Future research should examine associations between walking and BRT ridership with a larger sample and more sites.

Factors for adoption of OSILS in university libraries of Bangladesh

IFLA Journal ◽  
2019 ◽  
Vol 45 (2) ◽  
pp. 127-139 ◽  
Author(s):  
Md. Jahangir Alam ◽  
Muhammad Mezbah-ul-Islam
Keyword(s):  
Public University ◽  
Influential Factors ◽  
Future Research ◽  
University Libraries ◽  
Pilot Survey ◽  
Independent Variables ◽  
First Time ◽  
Structured Questionnaire ◽  
Significant Factors ◽  
Library Professionals

This study identified the influential factors for adoption of OSILS in university libraries in Bangladesh. The survey was carried out among 196 library professionals from 14 private and seven public university libraries by a structured questionnaire which was adapted cautiously as per local arrangements after conducting a pilot survey. Factors for adoption of OSILS were analyzed by multiple regressions where overall satisfaction was used as dependent variable, and 14 factors for adoption of OSILS were applied as the independent variables. The entire model of regression analysis was established to be significant and revealed that cost-effectiveness, open source code, supporting community, backup and restore systems, easy to integrate with other software, and freedom from licensing fee significantly influenced library professionals to adopt OSILS. Moreover, an effort has been made for the first time to evaluate significant factors for adoption of OSILS in university libraries of Bangladesh that will prompt future research on OSILS.

Pengaruh Independensi, Kompetensi, Dan Pengalaman Kerja Auditor Terhadap Kualitas Audit

2012 ◽  
Vol 4 (2) ◽  
pp. 91-110
Author(s):  
Caroline Sytha Sunarta ◽  
Suhajar Wiyoto
Keyword(s):  
Audit Quality ◽  
Multiple Regression Model ◽  
Future Research ◽  
Survey Area ◽  
Process Data ◽  
External Auditors ◽  
Job Experience ◽  
Independent Variables ◽  
One Year ◽  
Public Accountant

The objective of this research is to examine the effect of auditor’s independency, competency, and job experience towards audit quality.This research is conducted by using method survey to public accountants (external auditors) that working settled in Public Accountant Firm (KAP) in Jakarta and Tangerang, in 2012 and have one year minimum experience, as respondents with type research of causality. Using likert scale as an instrument (questionaire) for measure auditor’s perceptions about the independency, competency, and job experience that influence audit quality. From 150 questionaire distributed, returned was 109 questionaire, and 24 not complete, so that only 85 questionaire could be process. Data analysis conducted with multiple regression model. The hypotheses tested are revealed as that independency, competency, and job experience have influence to audit quality as well as partially and simultaneously. The result of the test showed empirical testimony that auditor’s independency, competency, and job experience as well as simultaneously significantly influence audit quality. Partially, independency, competency, and job experience also have significant influence to audit quality. Future research expected can extend survey area coverage and add more independent variables that can have influence to audit quality. Keywords: independency, competency, job experience, audit quality.

The Impact of Demographic Factor on Consumer Buying Behaviour: A Study of Retail Sector in Delhi NCR

2015 ◽  
Vol 3 (1) ◽  
Author(s):  
Shamsher Singh ◽  
Ameet Sao
Keyword(s):  
Sampling Method ◽  
Primary Data ◽  
Survey Method ◽  
Retail Sector ◽  
Demographic Shift ◽  
Customer Perception ◽  
Shopping Experience ◽  
Buying Behaviour ◽  
The Impact ◽  
Structured Questionnaire

The retail sector is growing a faster pace in India due to demographic shift in population and growing middle class. It is an opportunity for both organized and unorganized sectors. The purpose of this article is to study the customer perception and shopping experience about organized and unorganized retailing with special reference to Delhi and NCR and find out whether the preferences for organized and unorganized retailing are dependent or independent demographic characteristics of consumers. The study has used the primary data collected from 200 respondents through survey method using structured questionnaire. Convenient sampling method was used during the

scholarly journals Positioning Practices of Orientation and Mobility Specialists When Teaching Street Crossings: Is There a Standard Approach?

2021 ◽  
Vol 115 (2) ◽  
pp. 85-94
Author(s):  
Kim T. Zebehazy ◽  
Rebecca L. Renshaw ◽  
George J. Zimmerman
Keyword(s):  
Future Research ◽  
Personnel Preparation ◽  
Demographic Information ◽  
Preparation Programs ◽  
Variable Position ◽  
University Personnel ◽  
Orientation And Mobility ◽  
Intersection Types ◽  
Standard Strategy ◽  
Question Survey

Introduction: An important skill for orientation and mobility (O&M) specialists to have is to monitor clients appropriately when they are learning to cross intersections. Techniques books provide some suggestions for positioning during street crossings, but no research has been conducted about consensus or priorities for making appropriate decisions on positioning. The purpose of this study was to investigate general positioning decisions using visual monitoring techniques. Method: A total of 234 participants (practicing O&M specialists, preservice O&M students, and O&M university personnel) completed a 40-question survey. The survey included demographic questions, diagrams of intersections that participants used to select positioning locations, questions about lanes of threat, and questions about important factors to consider when positioning to monitor safety. Commonality of selections were analyzed and compared with demographic information. Results: The greatest consensus was found for all intersection types when the client is positioned on the corner waiting to cross and for identification of the first lane of threat. More variable position selections were made for monitoring during the crossings, and the second and third lane of threat selections were also more variable. Factors respondents indicated as most important to consider when positioning aligned with their positioning choices overall. Discussion: Personnel preparation programs may want to consider to what extent they teach considerations for positioning before and during crossings, and whether the predominant tendency to put oneself between the client and traffic warrants additional conversation. Future research should look at more complex intersections and the additional nuances used to make positioning choices. Implications for practitioners: Practitioners should reflect on whether they actively change their positioning decisions based on the situation and type of intersection versus tending to use a standard strategy.

The identity crisis of sustainable development

2014 ◽  
Vol 11 (1) ◽  
pp. 4-15 ◽  
Author(s):  
Catalin Ratiu ◽  
Beverlee B. Anderson
Keyword(s):  
Sustainable Development ◽  
Design Methodology ◽  
Identity Crisis ◽  
Primary Data ◽  
Future Research ◽  
Clear Understanding ◽  
Content Type ◽  
The Public ◽  
Larger Sample ◽  
Practical Implications

Purpose – There are many different conceptualizations to sustainable development and these different approaches may have led to confusion amongst the public. The purpose of this paper is to explore the identities of the term and how the confused identity may be leading to problems for sustainable development efforts. Design/methodology/approach – The design is exploratory, using both secondary and primary data to understand the different sustainable development concepts. Findings – There is no consistent understanding or use of the term “sustainable development” among various groups. Research limitations/implications – Future research should include a larger sample that is more representative of people from different backgrounds and geographical areas. Practical implications – The public is generally willing to support only projects that it understands. Without a clear understanding of sustainable development, the public will be less inclined to support these efforts. Originality/value – This study examines the perceptions and understandings of the term by the general public representing different generations.

Evaluating Employees' Commitment in Islamic Work Ethics Perspective

2014 ◽  
Vol 2 (4) ◽  
pp. 87-94
Author(s):  
Nur`Ain Achim ◽  
Hairunnisa Ma’amor ◽  
Norhidayah Mohd Rashid
Keyword(s):  
Affective Commitment ◽  
Pearson Correlation ◽  
Future Research ◽  
Kuala Lumpur ◽  
Continuance Commitment ◽  
Work Ethics ◽  
Financial Firms ◽  
Pearson Correlation Test ◽  
The Relationship ◽  
Structured Questionnaire

Objective - The study purposes three objectives, which is to recognize the level of employees' commitment (EC) among employees, to identify the level of IWE application among employees, and to investigate the relationship between EC and IWE. Methodology/Technique - The data was collected through a structured questionnaire from employees working at selected financial firms in Kuala Lumpur and has been statistically analysed using SPSS. Findings - The results showed that the levels of employees' commitment and IWE among employees are high, however the Pearson correlation test shows there is no significant relationship between EC and IWE. Hence, it is recommended for future research to explore a different angle of the management dimension to be tested with IWE and expand the context into a multidisciplinary field. Novelty - This research helps to broaden the employees' knowledge about the work ethics in Islamic perspectives and apply it in their organization. Type of Paper - Empirical Keywords : Organizational commitment; employees commitment; affective commitment; normative commitment; continuance commitment; Islamic; work ethics.

Opportunities for improving how and when Canadians are informed about new prescription medications

2020 ◽  
pp. 427-447
Keyword(s):  
Lived Experiences ◽  
Mobile Application ◽  
Future Research ◽  
Prescription Medications ◽  
Structured Interviews ◽  
Risks And Benefits ◽  
Medication Information ◽  
First Time ◽  
To Receive ◽  
Larger Sample

The Canadian prescription process requires a person to go through several steps. Prescription medications have associated risks and benefits and it is important for people to be aware of these before and while they are taking medications. One of the approaches to informing people about new prescription medications is that they are provided Consumer Medication Information (CMI). CMI is given to Canadians at the pharmacy when they pick up prescriptions, they will be taking for the first time. This study used semi-structured interviews to examine the lived experiences of a sample of Canadians (N = 36) to identify opportunities for improvement in how and when they are informed about new prescription medications. The findings were synthesized into a journey map. Generally, participants wanted to receive CMI digitally and earlier in the prescription process. Adopting these changes could have several benefits which include loss prevention and increased accessibility to CMI as well as more participatory decision making and opportunities to ask questions. Future research is warranted to explore similar topics with a larger sample and determine what method (e.g., email, website, mobile application) would be most suitable.

Fullerton Virtual Twin Study

2006 ◽  
Vol 9 (6) ◽  
pp. 963-964 ◽  
Author(s):  
Nancy L. Segal
Keyword(s):  
San Francisco ◽  
Social Relations ◽  
California State University ◽  
Future Research ◽  
State University ◽  
Collaborative Project ◽  
Similarities And Differences ◽  
Current Sample ◽  
The University ◽  
Mz Twins

AbstractVirtual twins (VTs; same-age unrelated siblings reared together from early infancy) have been studied at California State University (CSU), Fullerton since 1991. The current sample includes over 130 pairs. Past and current research have research have focused on siblings' similarities and differences in general intelligence and body size. Future research in these areas will continue as new pairs continue to be identified. These studies will be supplemented by analyses of personality, social relations and adjustment using monozygotic (MZ) twins, dizygotic (DZ) twins, full siblings and friends, as well as new VTs, who have participated in Twins, Adoptees, Peers and Siblings (TAPS), a collaborative project conducted between CSU Fullerton and the University of San Francisco, from 2002 to 2006.

scholarly journals Time Series Modelling of Academic Employee Commitment of a Sub-Saharan African University

2020 ◽  
pp. 60-76
Author(s):  
Olukemi Olufunmilola Asemota ◽  
Godwin Norense Osarumwense Asemota
Keyword(s):  
Employee Commitment ◽  
Future Research ◽  
Small Data ◽  
Study Objective ◽  
Material Resources ◽  
Time Series Modelling ◽  
Parallel Network ◽  
Sub Saharan ◽  
Almost All ◽  
Larger Sample

The study objective is to see how human resource management (HRM) could rely on small data evidence-based analytics to gauge employee commitment in a sub-Saharan African University. A 7-point Likert scale questionnaire on academic employee commitment in Kenya Public Universities was designed, validated and pilot tested. Out of around 60 questionnaires administered, only 31 responses were obtained before the Corona Virus (COVID-19) pandemic lockdowns in Kenya. The responses were subjected to the Modeler analyses using the statistical package for social sciences (SPSS version 21) to generate twelve optimal ARIMA (0,0,0) models for further statistical analyses. Results indicate 46.7% of employees want to spend the rest of their career in the organisation, over 61.2% of employees felt alienated and 34.9% were not emotionally attached. Around 59.3%, 64.0% and almost all employees tested on different metrics have difficulty leaving the organisation now. Although 28.9% of employees could leave abruptly, 64.6% of employees felt acculturated and 29.7% would remain at all costs. Overall, add-on effects of willingness to stay and bear with the organisation, emotional attachment, alienation, moral obligation, beneficial to remain, discouragement levels, organisational culture and being sold out to organisation could influence employee commitment levels. Thus, contributing to the HRM field, especially because the twelve-layered cascade of a series-parallel network made up of ladder and lattice structures of shared human and material resources management was used to deduce the Jackson’s theorem. Future research shall consider larger sample sizes to enable us to confirm or refute the conclusions derived in this study.

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