scholarly journals Perlindungan Hukum terhadap Konsumen Khusus Jasa Penumpang Angkutan Darat

2020 ◽  
Vol 1 (1) ◽  
pp. 83-88
Author(s):  
Nyoman Gede Fajar Septiawan Putra ◽  
Desak Gede Dwi Arini ◽  
Luh Putu Suryani
Keyword(s):  
Consumer Protection ◽  
Public Transport ◽  
Public Transportation ◽  
Legal Protection ◽  
Transportation Services ◽  
The Public ◽  
Interview Technique ◽  
Legal Provisions ◽  
Empirical Law ◽  
Destination Address

Legal Protection is all businesses that bear the existence of legal provisions in providing protection to passengers or consumers who use the services of business operators to protect consumers from things that are not desirable. Public Transport Online is one of the public transportation media that is often used by the general public not only to transport passengers but to bring goods to be delivered to the destination address at a rate previously agreed. This study aims to analyze the factors that cause consumer losses for online transportation transport passengers and their protection in accordance with Law No. 8 of 1999 concerning Consumer Protection. This research was designed using the approach of Empirical Law research. The technique used in collecting data, namely the interview technique, was carried out at PT Aplikasi Karya Anak Bangsa. The results of this study indicate that the Online Public Transport Company is fully liable for losses caused by all people employed in public transport activities, besides online public transport companies and service carriers are fully obliged to sort out the compensation experienced by consumers and / or goods that can result disability and / or death, unless caused by an event that cannot be avoided or prevented due to passenger negligence. Through this research it is expected that consumers and service drivers must know each other's role and what their rights and obligations are so that it can reduce the loss for consumers or drivers of public transportation services.

User Perception towards Ride hail Service: A case of Nagpur city, India

2021 ◽  
pp. 1-16
Author(s):  
B. Raghuram Kadali
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Online Survey ◽  
University Campus ◽  
User Perception ◽  
Contributing Factors ◽  
Transportation Services ◽  
The Public ◽  
Shared Service

In recent times, there is an increase in the utilization of the ride-hail service (viz., mobile application-based shared service) by the younger generation due to tremendous changes in technology, extensive usage of smartphones, and perceived convenience during travelling. For evaluating ride-hail service further, it is necessary to understand the user perception towards the ride-hail service and public transportation system (viz., bus in this case) to efficiently plan the public transportation services. Hence, the present study analyzes user perception while making trips, using ride-hail service and public transport buses. A long stretch of 3.8 km has been selected in the Nagpur city for the study and the stretch attracts a good number of trips by ride-hailing and public transportation. To perform the analysis, a survey has been conducted in the stretch which includes an online survey (viz., based on the Google form) and an offline survey (viz., at selected bus stops on the route between university campus and shopping complex). A binary logit model has been developed to understand the user perception towards ride-hail service and to identify the significant contributing factors towards the preference of the ride-hail service over the public transport bus. From the model results, it has been noted that age, accessibility, waiting time, travel time, income, and travel cost of the trip are the most significant contributing factors that affect user decision for availing the ride-hail service. It has been concluded from the study that the inferences obtained would be useful in the direction of developing warrants for transport planners and policymakers to improve the service quality of public transport buses (viz., frequency and routes) in cities especially in the Indian context.

scholarly journals Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches

2020 ◽  
Vol 12 (21) ◽  
pp. 9066
Author(s):  
Methawadee Chaisomboon ◽  
Sajjakaj Jomnonkwao ◽  
Vatanavongs Ratanavaraha
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Gap Analysis ◽  
Adult Population ◽  
The Elderly ◽  
Transportation Services ◽  
The Public ◽  
Transportation Service ◽  
Elderly Users

Due to the rapid increase in population and the change in age structure toward the elderly, the phenomenon of societal ageing is being witnessed in many countries. The elderly travel less than the adult population due to decreasing mobility with an increasing age. In this study, we aimed to analyze the expectations and satisfaction of public transport users in Thailand using traditional importance performance analysis (IPA), gap analysis, and IPA integrated with competitor performance. We aimed to explain the differences in the analysis results produced by the three methods. The data were obtained from surveying 2250 elderly and 450 non-elderly adults. This study presents guidelines for improving the public transport service quality in Thailand to meet user needs. The results of this research showed that each approach provides its own distinctive aspects and theoretical differences, which lead to different interpretations. The results from the three approaches showed that equipment that increases safety for public transportation service users is an important factor for all elderly passengers that must be improved. Public transportation services in different regions should be developed to provide more reliable and regular services.

scholarly journals Public Transport Accessibility: A Literature Review

2018 ◽  
Vol 47 (1) ◽  
pp. 36-43 ◽  
Author(s):  
Muhammad Atiullah Saif ◽  
Mohammad Maghrour Zefreh ◽  
Adam Torok
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Daily Life ◽  
Social Aspects ◽  
Transit System ◽  
Transportation Services ◽  
The Public ◽  
Transport Accessibility ◽  
Job Opportunities ◽  
Considerable Impact

Accessibility is one of the most important outcomes of the transportation system. Public transport can be more attractive by providing "Door to door mobility" and development of transportation services is an important factor of social quality. Public transport accessibility has gained vital importance in designing and evaluating the transit system in terms of mobility and sustainability. Apart from the transport system itself, public transport accessibility has the considerable impact on life satisfaction in the form of perceived accessibility. Moreover, researchers have revealed several impact and correlation of provision of public transport accessibility to the environment and daily life which would have a noticeable impact on public health and other aspects of public daily life. Furthermore, the correlation between public transport accessibility and job opportunities has attracted the researchers' attention in the literature. Also, public participation in social activities has been investigated based on public transport accessibility and their close connection has been revealed under the topic of social exclusion. In this paper, the available literature on public transport accessibility has been reviewed. As a conclusion, it should be highlighted that not just the performance of public transportation but its impact on other social aspects should be considered while planning the public transport facilities.

scholarly journals Perlindungan Hukum terhadap Pengguna Jasa Angkutan Umum pada Dinas Perhubungan Kota Medan

2019 ◽  
Vol 4 (1) ◽  
pp. 25
Author(s):  
Zainal Fikri Nasution ◽  
Isnaini Isnaini ◽  
Sri Hidayani
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Road Traffic ◽  
Legal Protection ◽  
Legal Principles ◽  
The Public ◽  
Business People ◽  
Transport Services ◽  
Legal Standing ◽  
Public Transport Services

<h1><em>Legal Protection on The Users of Public Transport Services in Medan City Transportation Office</em></h1><h1>Abstract</h1><h1>Legal protection is any effort that guarantees legal certainty to provide protection to passengers or consumers who use the services of business people to protect them from things they do not want. Public Transportation is one of the transportation media used by the community together by paying tariffs. The purpose of this study was to determine the legal standing of public transport passengers and their protection in accordance with Law No.22 of 2009 concerning Road Traffic and transportation. The type of writing in this study is Normative, namely a process to find a rule of law, legal principles, and legal doctrines in order to answer the legal issues at hand. Public Transport Companies are responsible for losses caused by all actions of people employed in the activities of transport operations. In addition, the Public Transport Company is responsible for losses suffered by Passengers who have died or injuries due to transportation operations, unless caused by an incident that cannot be prevented due to passenger error.</h1><pre> </pre>

scholarly journals Perlindungan Hukum Bagi Penumpang Angkutan Umum Trans Serasi Tabanan

2020 ◽  
Vol 2 (1) ◽  
pp. 42-46
Author(s):  
I Gusti Agung Tria Masdiana Putra ◽  
I Nyoman Putu Budiartha ◽  
Ni Made Puspasutari Ujianti
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Legal Protection ◽  
Service Users ◽  
Legal Research ◽  
Transportation Services ◽  
Community Environment ◽  
Transport Services ◽  
Conducting Research ◽  
Public Transport Services

Abstract-Transport is a facility that functions as the transfer of goods or people from one place to another. Seen in the community environment, in fact there are still a number of transporters who carry out actions outside standardization as well as carrying passengers in excess of the prescribed capacity, this has violated traffic rules and violated the rules on consumer protection, In addition, due to the neglected passenger rights and a lack of awareness of passengers in terms of security and comfort as service users, the authors are interested in lifting the title and conducting research on legal protection for public transport passengers at Trans Serasi Tabanan. The problems of this research are; 1. How is legal protection for public transport passengers as consumers of transportation facilities? and 2. What is the responsibility of the carrier for errors that result in losses for public transport passengers? This research is categorized into empirical research, because it wants to know the form of legal protection for Trans Serasi Tabanan passengers. From the results of the research and discussion show that the lack of awareness of the transporters in paying attention to the safety and comfort of passengers and passengers is also less aware of the importance of their rights to obtain security and comfort in using public transportation services so that their rights as service users are ignored.This legal research is expected for the transporters to pay more attention to the comfort and safety of passengers and the passengers are also more selective in using public transport services so that there are no events that can cause harm in any form. Keywords: Legal Protection; Passenger; Public transportation Abstrak-Angkutan merupakan sarana yang berfungsi sebagai pemindah barang ataupun orang dari suatu tempat ke tempat lainnya. Dilihat dalam lingkungan masyarakat, kenyataanya masih ada beberapa oknum pengangkut yang melakukan tindakan diluar standarisasi seperti halnya mengangkut penumpang dalam jumlah melebihi kapasitas yang telah ditetapkan , hal ini sudah melanggar tata tertib dalam berlalu lintas serta melanggar tata tertib tentang perlindungan konsumen. Selain itu, adanya hak-hak penumpang yang terabaikan serta kurangnya kesadaran penumpang dalam hal keamanaan dan kenyamanan sebagai pengguna jasa, maka penulis tertarik mengangkat judul dan melakukan penelitian mengenai perlindungan hukum terhadap penumpang angkutan umum Trans Serasi Tabanan. Adapun permasalahan dari penelitian ini yakni; 1. Bagaimanakah upaya perlindungan hukum terhadap penumpang angkutan umum sebagai konsumen fasilitas transportasi? serta 2. Bagaimanakah tanggung jawab pihak pengangkut terhadap kesalahan yang mengakibatkan kerugian bagi penumpang angkutan umum? Penelitian ini dikategorikan ke dalam penelitian empiris, dikarenakan ingin mengetahui bentuk perlindungan hukum bagi penumpang Trans Serasi Tabanan. Dari hasil penelitian dan pembahasan menunjukkan bahwa kurangnya kesadaran dari pihak pengangkut dalam memperhatikan keamanan dan kenyamanan penumpang serta dari pihak penumpang juga kurang menyadari pentingnya hak-hak mereka untuk memperoleh keamanan dan kenyamanan dalam menggunakan jasa angkutan umum sehingga hak mereka sebagai pengguna jasa pun terabaikan. Penelitian hukum ini diharapkan bagi pengangkut agar lebih memperhatikan kenyamanan dan keamanan penumpang serta pihak penumpang juga lebih selektif dalam menggunakan jasa transportasi angkutan umum agar tidak adanya kejadian yang dapat menimbulkan kerugian dalam bentuk apapun. Kata Kunci: Perlindungan Hukum ; Penumpang ; Angkutan Umum

scholarly journals Desain Rute Jaringan Moda Bus Kota di Balikpapan sebagai Antisipasi Kemacetan di Balikpapan

2018 ◽  
Vol 2 (3) ◽  
pp. 51
Author(s):  
Winarni Winarni ◽  
Evina Rahmatya Pratiwi ◽  
Subchan Subchan
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Transportation Services ◽  
The Public ◽  
Public Transport System ◽  
Mass Public ◽  
Transportation Service ◽  
Eigen Value ◽  
The Matrix ◽  
Strongly Connected

Abstract. Public transport facilities are fundamental needs as population growth and society mobility increases. Nowadays, Balikpapan is one of the cities growing quite rapidly, including the level of society mobility. If it is not anticipated, this could lead Balikpapan becomes a crowded city such as Jakarta, Surabaya, Bandung and others. One of public transportation in Balikpapan is angkot which has capacity only about 10 passengers. Others are taxi and online transportation such as Gojek, Go-Car, and Grab. These are not yet the appropriate solution for public transportation services for all levels of society. Thus, it needs to be developed the integrated mass public transportation system in Balikpapan and become an alternative solution to the problems. One of the public demands in using public transportation service is passengers can reach any location from anywhere (strongly connected). Therefore, it is necessary to design the route of mass public transport system such as city busway. In this paper it is called Trans Balikpapan Busway. In this paper, we use graph concept to design Trans Balikpapan Busway route. The result is the design of Transbalikpapan Busway route. It is ilustrated by a directed graph. The matrix that represents the graph has unique eigen value, so that the graph is strongly connected. It connects all districts in Balikpapan with places that people ussually visit such as schools/campuses, shops, malls, hospitals, terminals, air port, harbour, institutions, companies, recreation destinations, etc. Abstrak. Fasilitas transportasi umum merupakan kebutuhan vital seiring pertumbuhan penduduk dan mobilitas masyarakat meningkat. Saat ini, Balikpapan adalah salah satu kota yang berkembang cukup pesat, termasuk tingkat mobilitas masyarakat. Jika tidak diantisipasi, ini dapat menyebabkan Balikpapan menjadi kota yang padat seperti Jakarta, Surabaya, Bandung dan lain-lain. Salah satu angkutan umum di Balikpapan adalah angkutan kota yang kapasitasnya hanya sekitar 10 penumpang. Angkutan umum lainnya adalah taksi argo dan transportasi online seperti Gojek, Go-Car, dan Grab. Itu pun belum menjadi solusi yang tepat untuk layanan transportasi umum bagi semua lapisan masyakat. Dengan demikian, perlu dikembangkan sistem transportasi umum massal terpadu di Balikpapan dan menjadi solusi alternatif untuk masalah tersebut. Salah satu tuntutan masyarakat dalam menggunakan layanan angkutan umum adalah penumpang dapat mencapai suatu lokasi dari mana saja (strongly connected). Oleh karena itu, perlu dirancang rute sistem transportasi umum massal seperti moda bus kota. Dalam hal ini dinamakan Trans Balikpapan Busway. Dalam paper ini, digunakan konsep graf untuk merancang rute Trans Balikpapan Busway. Hasil penelitian ini adalah desain rute Transbalikpapan Busway. Jaringan Transbalikpapan Busway diilustrasikan dalam graf berarah. Matriks yang mewakili graf tersebut memiliki nilai eigen yang tunggal/unik, sehingga dapat disimpulkan graf tersebut strongly connected. Jaringan Transbalikpapan Busway menghubungkan semua kecamatan di Balikpapan beserta tempat-tempat yang biasa dikunjungi oleh masyarakat seperti sekolah/kampus, pasar, mall, rumah sakit, terminal, bandara, pelabuhan, instansi, perusahaan, tujuan rekreasi dan lain-lain.

scholarly journals TANGGUNGJAWAB BLU TRANSJAKARTA TERHADAP PIHAK KETIGA DALAM HAL TERJADI KECELAKAAN MENURUT UU NO. 22 TAHUN 2009 TENTANG LALU LINTAS DAN ANGKUTAN JALAN

2014 ◽  
Vol 14 (3) ◽  
Author(s):  
Elfrida R Gultom
Keyword(s):  
Public Service ◽  
Public Transport ◽  
Third Parties ◽  
Third Party ◽  
Service Agency ◽  
Transportation Services ◽  
The Public ◽  
The Third ◽  
The Third Party ◽  
Ticket Prices

The objective of Busway development is to provide transportation services faster, safer, comfortable, and affordable for people in Jakarta. Ticket prices are subsidized by the local government busway. Busway given special line, however could not be separated from the accident. In a carriage, in the event of an accident then apply provisions of Law No. 22 of 2009 on Traffic and Transportation. If there is a loss that hit the third party then setting responsibilities Public Service Agency TransJakarta Busway to third parties refer to the provisions of Article 194 paragraph (1) which determines that the public transport companies are not responsible for any losses suffered by third parties, unless the third party may prove that the loss is caused by the fault of public transport company. Under these provisions, if the third party wants to sue for damages, ketigalah party must prove the fault of the carrier, the claim is based on the basis of tort or on the basis of error set forth in Article 1365 of the Civil Code which stipulates that any action unlawfully harming others, require the person who carries the loss offset. Keywords: transport, the responsibility of the carrier, a third party, transport law

scholarly journals What's the cause of the decrease in the number of angkot's passengers for LDG route in the city of Malang

2018 ◽  
Vol 181 ◽  
pp. 10007
Author(s):  
Budi Sugiarto Waloeya ◽  
Imma Widyawati Agustin ◽  
Dadang Meru Utomo
Keyword(s):  
Performance Analysis ◽  
Public Interest ◽  
Public Transport ◽  
Public Transportation ◽  
Public Perception ◽  
Driver Behavior ◽  
The Public ◽  
Route Information ◽  
Main Factors ◽  
The City

Increasing the number of population every year in the city of Malang makes the increase also the number of private vehicle users who trigger the occurrence of congestion and lack of public interest to ride public transport, especially in terms of operation and service of public transportation. The main purpose of the research is to explore factors causing the decrease of public transport passengers for LDG route. The research used Importance Performance Analysis. The results showed that the main factors causing the decrease of the number of passengers on the LDG route in Malang City based on the public perception such as driver behavior, the condition of the transport (inside and outside), transportation hygiene, the availability of place to put luggage, the availability of seating, the availability of route / route information LDG transport, duration of stop transportation time at the terminal, and length of travel time.

Planning Innovative Public Transportation Systems for Arlington, Texas

1996 ◽  
Vol 1521 (1) ◽  
pp. 20-28
Author(s):  
David A. Faria ◽  
Wilma Smith
Keyword(s):  
Public Transportation ◽  
Transportation Systems ◽  
General Will ◽  
Transportation Services ◽  
The Public ◽  
Niche Concept ◽  
The Individual ◽  
Alternative Community ◽  
Public Transportation Systems ◽  
The City

A study was done to develop various innovative transportation strategies to address the changing travel needs of Arlington, Texas, residents. The study was guided by the Arlington Community Transportation Study Committee. It developed the transportation niche concept: the ability to use alternative community transportation services to address specific needs of the community in different parts of the city. Five high-priority niches were studied in detail. The success of the individual niches in particular and the integrated transportation system in general will rely heavily on the cooperation and coordination between the public and the private sectors and the acceptance of the niche concept by the general public.

scholarly journals Cairo Public Transport Route Finder – A Pilot System

2016 ◽  
Vol 4 (4) ◽  
pp. 26
Author(s):  
Khaled Ahmed Ahmed Mohamed Hassan ◽  
Ghada Nasr Hassan
Keyword(s):  
Shortest Path ◽  
Public Transport ◽  
Public Transportation ◽  
Transportation Network ◽  
Android Application ◽  
Network Graph ◽  
The Public ◽  
Shortest Route ◽  
Greater Cairo ◽  
Starting Location

Aiming to facilitate the choice of transport links leading from a starting location to a destination in greater Cairo, we propose in this work a public transportation mobile (android) application to assist users of public transport. The system is a pilot application that considers the public mini-buses network in three areas of Cairo, and builds the database of the mini-bus network verified on the ground. From this database, the transportation network graph consisting of nodes and possible links between them is constructed. Upon request, the system then identifies the series of public transport possible, calculates the shortest path between the two chosen locations, and displays the bus, or series of buses, and the routes to the user, ordered by distance. The specialized algorithm Dijkstra was implemented to find the shortest route.

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