RAISING THE LEVEL OF COMPETITIVENESS IN SERVICES BY IMPLEMENTING TQM

2021 ◽  
pp. 347-362
Author(s):  
ĐOKOVIĆ GORAN ◽  
ČELIK PETAR
Keyword(s):  
Technological Progress ◽  
International Market ◽  
Modern Concept ◽  
Competitive Advantages ◽  
Customer Requirements ◽  
Value System ◽  
Continuous Growth ◽  
Doing Business ◽  
Business Conditions ◽  
Fierce Competition

The modern concept of quality emphasizes the customer as the only authoritative factor for quality assessment, thus success in the market is provided only by those who produce according to customer requirements. The market way of doing business, the openness of the international market and fierce competition, impose the need to apply the modern concept of quality. Quality is not easy to define, but it is an extremely important and complex phenomenon, which is observed in different contexts (e.g. value of products and services, value of life, value system, standards, etc.) and can be described with many attributes. Companies that manage to maintain productivity growth and technological progress are also able to keep pace with competitive advantages in the market. The competitiveness of a nation depends on the ability of its economy to innovate and improve. To be competitive, in today's business conditions, means to ensure continuous growth and development. By improving quality, the company provides greater differentiation in relation to rivals by providing greater value in the eyes of customers. The goal of a modern company is to improve all aspects of quality related to products or services, as well as activities, processes and organizational structure, by establishing a TQM concept.

scholarly journals Competition and its influence on the development of the insurance market

2018 ◽  
Vol 2 (3) ◽  
pp. 22-34
Author(s):  
Olha Slobodianiuk
Keyword(s):  
Insurance Market ◽  
Insurance Companies ◽  
Insurance Company ◽  
Competitive Advantages ◽  
Actual Problem ◽  
Fair Competition ◽  
Doing Business ◽  
Business Entities ◽  
Fierce Competition

Problem. The emergence of a new number of business entities of all forms of ownership and their own methods of doing business lead to the development of the market economy infrastructure and its formation in Ukraine. The threat of bankruptcy, fierce competition leads entrepreneurs to the need to apply new market methods for recovering costs and doing business. Therefore, each insurance company plans its activities in choosing the optimal directions of its work in order to achieve maximum profits operating today on the insurance market and leading positions among its competitors, both in terms of providing services and strategic development. In a market environment, fierce competition gives each insurance company the opportunity to efficiently and efficiently use its resources, provide high-quality services, conduct its business transparently in accordance with current legislation and be competitive on the market. To have a leading position in the insurance market helps with the obligatory rating of each insurance company, which prompts it to improve the key indicators. Thus, solving the current actual problem of each insurance company, as improving its rating among others, will provide reliability, solvency and financial independence of this company. Aim and tasks. The purpose of the article is to consider the theoretical foundations of rating of insurance companies for their further competitive advantages in the insurance market of Ukraine. The results. The article describes the concept of ratings of insurance companies. Conducted competitive analysis of  TOP-20 indices of insurance companies. Ways of competitive advantages are offered on basis of these indicators. Conclusions. Competition in the insurance market provides a fair competition among insurance companies in order to receive new customers, which will ensure greater profits. Fair competition ensures on the insurance market an improvement in the quality of insurance for insurers, introduces new types of services and the latest technologies for their provision, improves existing ones, develops the market itself and finds compromises among all its participants. The analysis of insurance companies' ratings shows strengths and weaknesses in the work of each company, leads them to the leading positions and ensures transparency in the market. Thus, the introduction of obligatory rating of each insurance company positively influences the development of a further strategy of the company's development, its organizational structure, the quality of providing insurance services and, above all, its competitiveness in the insurance market of Ukraine.

DAYA SAING EKSPOR KARET ALAM TIGA NEGARA ITRC (INDONESIA, THAILAND, MALAYSIA) DI PASAR INTERNASIONAL PERIODE 1994-2018

2020 ◽  
Vol 4 (1) ◽  
pp. 81-87
Author(s):  
Shinta Dwi Ardanari ◽  
Rynalto Mukiwihando
Keyword(s):  
Natural Rubber ◽  
Analytical Method ◽  
International Market ◽  
World Market ◽  
Competitive Advantages ◽  
Market Demand ◽  
Export Share ◽  
Intense Competition ◽  
Time Period ◽  
The World

ABSTRACTShare of Indonesia's export value of natural rubber in the international market is almost always below Thailand, which is one of the competiting countries. The others countries began to become a threat to Indonesia because their exports share of natural rubber showed an increasing. This indicates that there is intense competition in the international market. As a country with the largest plantation area in the world, Indonesia should be superior. But this can be an opportunity to be able to compete in the world market so it is important to be managed more deeply so that it can create competitive advantages that can increase competitiveness. This study aims to determine the position of the competitiveness of natural rubber exports for the three countries of ITRC in the international market. The analytical method used is dynamic RCA. The results showed that all products of natural rubber coded HS 400110, 400121, 400122, 400129 and 400130 were experiencing a decline in growth in the export share of the three countries of ITRC : Indonesia, Thailand and Malaysia, but the market demand conditions for these products were declining in that time period.

scholarly journals Terrorism as a Determinant of Attracting FDI in Tourism: Panel Analysis

2018 ◽  
Vol 10 (12) ◽  
pp. 4553 ◽  
Author(s):  
Maja Nikšić Radić
Keyword(s):  
Dynamic Panel Data ◽  
Panel Data Models ◽  
Dynamic Panel ◽  
Foreign Investors ◽  
Research Results ◽  
Doing Business ◽  
International Tourist ◽  
Previous Level ◽  
Business Conditions ◽  
Macroeconomic Environment

The aim of this paper is to investigate whether terrorism is one of the important determinants affecting the investment decisions of foreign investors in tourism on a panel of 50 countries over the period 2000 to 2016. In addition to terrorism, the importance of three other theoretically significant determinants of attracting foreign direct investment (FDI) in tourism are explored—the previous level of FDI in tourism, the level of GDP and the international tourist arrivals. To obtain more reliable research results, the initial model is extended with certain control variables. The study uses system-GMM estimator for dynamic panel data models. The research results of a narrower and a wider model indicate that terrorism has no significant effect on the FDI inflow in tourism while international tourist arrivals significantly affect the future FDI in tourism in both models. Furthermore, the research results entail certain political connotations. In order to attract foreign investors in tourism, the most important factor is to ensure a stable macroeconomic environment with a competitive position in the Doing Business list and what better business conditions. Attention should also be focused on the security and preventive counter-terrorism, which will ensure that potential destinations reflect confidence, have a growth rate of tourist arrivals and, consequently, attract foreign investors.

THE STUDY OF THE ROLE OF CORPORATE SOCIAL RESPONSIBILITY IN FORMING LONG-TERM COMPETITIVE ADVANTAGES OF BUSINESS

2020 ◽  
Author(s):  
Tatiana Aleksandrovna Chizhova ◽  
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
International Market ◽  
Competitive Advantages ◽  
Market Expansion ◽  
Corporate Social

Today social responsibility is becoming an increasingly popular tool for market expansion - the results of numerous researches indicate that the presence or absence of a corporate social responsibility (CSR) policy in an organization has a significant impact on sales. For this reason, the study of the role of CSR in the formation of competitive advantages of companies in the long term in the international market is presented in this article.

PUBLIC INVESTMENT AND ITS IMPLICATIONS FOR TECHNOLOGICAL PROGRESS: A COMPARISON BETWEEN DEVELOPED AND EMERGING ECONOMIES

2019 ◽  
Vol 13 (4) ◽  
pp. 1-14
Author(s):  
Presley Vasconcellos ◽  
Fabiola De Sampaio Rodrigues Grazinoli Garrido
Keyword(s):  
Developing Countries ◽  
Emerging Economies ◽  
Technological Progress ◽  
Socioeconomic Development ◽  
Public Investment ◽  
Public Spending ◽  
Scientific Progress ◽  
International Market ◽  
Development Policies ◽  
Effective Development

Emerging economies have unique characteristics. Governments should promote effective development policies taking into account the particularities of each country. Public spending in the educational system for stimulating technological and scientific progress should be part of the government’s agenda on socioeconomic development, creating successful strategies to stimulate robust and innovative processes directed to meet internal demands. The investment in research and development by developing countries such as China has improved their economy and it allows them to become leaders in different sectors of the international market.

Modern Business Strategy Customer Relationship Management in the Area of Civil Engineering

2014 ◽  
Vol 678 ◽  
pp. 644-647 ◽  
Author(s):  
Mijat Jocovic ◽  
Boban Melovic ◽  
Nikolay Vatin ◽  
Vera Murgul
Keyword(s):  
Customer Relationship Management ◽  
Business Strategy ◽  
Civil Engineering ◽  
Relationship Management ◽  
Customer Relationship ◽  
Competitive Advantages ◽  
Business Results ◽  
Doing Business ◽  
Long Run ◽  
Modern Business

Customer Relationship Management (CRM) is a modern business strategy which creates and maintain long term and profitable relations with the buyers. CRM serves for planning and maintaining processes of sales and strengthening competitiveness by registering all interactions of the company with its buyers and suppliers. This system collects and consolidates information from various sources within the company, and where it is possible, they collect information from the company's surroundings in order to offer unique image about each single client, in the real time. Aim of the paper is to show that CRM strategy can be successfully implemented in doing business in the area of civil engineering, so that good business results can be generated on that basis and strengthen competitive ability. Achieving close relations with customers represents main tools for obtaining competitive advantages, thus this paper will show the significance of setting up these relations with customers as well as ways how CRM can contribute to improving better operations on the long run.

scholarly journals The Problems of Africa’s Industrialization Substitution Strategy and Reformation Needs

2020 ◽  
pp. 44-54
Author(s):  
Simeon Maxime Bikoue
Keyword(s):  
Regional Integration ◽  
New Technologies ◽  
International Market ◽  
Foreign Market ◽  
African Countries ◽  
Manufactured Products ◽  
New Strategy ◽  
Out Of Africa ◽  
Fierce Competition ◽  
Infant Industries

This study showed that industrialisation by substitution of imports has been a failure in Africa and has made industries in this part of the world less competitive on the foreign market. As such, a different industrialisation strategy which in the context of globalisation of economies and the fierce competition of the international market reinforces the competitiveness of African countries. This new strategy was translated amongst others by the appropriation of new technologies, protection of infant industries, cloning of manufactured products imported out of Africa, regional integration and the culture of exporting manufactured products.

scholarly journals The challenges of creating sustainable competitive advantage in large B2B multidivisional corporations

2020 ◽  
Vol 12 ◽  
pp. 1188
Author(s):  
Isis Cassia Vannucci de Oliveira Koelle ◽  
Cristiane De Paula Bueno ◽  
Daniel Estima de Carvalho ◽  
Leandro Fraga Guimaraes
Keyword(s):  
Competitive Advantage ◽  
Corporate Strategy ◽  
Competitive Advantages ◽  
Sustainable Competitive Advantage ◽  
Doing Business ◽  
Sustainable Competitive Advantages ◽  
The Way

It addresses the challenges that large multi-divisional B2B corporations face each day to take advantage of their corporate strategy and ensure sustainable competitive advantages. The synergies and interrelations that would give them such a position are not always simple to be achieved or even perceived by customers. The chosen approach was focused on B2B companies, because processes and communication tend to be more truncated, as they are usually more technical in the way of doing business. This can make the challenges of interrelation and synergy even greater.

scholarly journals Educational Policy of Kazakhstan in the Context of Youth Migration

2021 ◽  
Vol 30 (6) ◽  
pp. 156-168
Author(s):  
V. Yu. Ledeneva ◽  
O. V. Lomakina ◽  
A. M. Dzhunusov ◽  
B. T. Begasilov
Keyword(s):  
Legal Aspects ◽  
Educational Systems ◽  
Competitive Advantages ◽  
Education Abroad ◽  
Higher Education System ◽  
Dynamic Growth ◽  
Youth Migration ◽  
Educational Migration ◽  
Fierce Competition

Educational migration largely determines the dynamics and nature of the country’s economic development and is viewed as a factor in increasing the country’s competitiveness and building up human capital. In this context, an increasing problem for Kazakhstan is the regulation of educational migration in the context of fierce competition in the international market of educational services.A review of publications showed that the issues of regulating educational migration from Kazakhstan are not widely covered in scientific discourse. There are practically no scientific works on the political and legal aspects of youth migration. But even if there are such publications, then, as a rule, they are devoted to the analysis of youth migration in Central Asia in general. The relevance of the study is determined by the gradual expansion of educational contacts of Kazakhstan with other countries and the need to identify the competitive advantages of foreign educational systems over the national higher education system of Kazakhstan.The purpose of the article is to consider the main motives, causes and consequences of educational migration from Kazakhstan, to analyze the activities of the authorities and ways of regulating youth migration, develop new effective methods for regulating external migration processes and provide recommendations on minimizing the risks associated with the outflow of young people from the country.In order to identify the main trends and development of educational migration from Kazakhstan, the study was carried out on the basis of collecting information through a questionnaire, as well as its detailed processing and content analysis. Kazakhstani students studying in Russia took part in the survey. The sample consisted of 183 people.As a result of the study, the main reasons for the dynamic growth of educational migration from Kazakhstan were identified, such as the high quality of education abroad, the availability of education in Russian universities, comfortable learning and living conditions for Kazakhstanis, etc. Recommendations for authorities on regulating educational migration that can be used by other countries facing the problem of the outflow of youth abroad in order to receive education. The results of this work can be useful to scientists and teachers engaged in research on various aspects of educational migration in Kazakhstan.

scholarly journals The importance of research and development for innovative activity: The overview of the top countries in Europe and worldwide

2021 ◽  
Vol 5 (2) ◽  
pp. 19-28
Author(s):  
Ivana Janjić ◽  
Milica Jovanović ◽  
Zoran Simonović
Keyword(s):  
Research And Development ◽  
Competitive Advantage ◽  
Technological Progress ◽  
Economic Globalization ◽  
Business Environment ◽  
Innovative Activity ◽  
European Countries ◽  
Vital Importance ◽  
Fierce Competition

In the conditions of economic globalization and a dynamic business environment, companies need to continuously improve and innovate their business, in order to avoid complex and fierce competition and to achieve long-term and sustainable success. Due to the intensive effect of technical and technological progress, the survival and success of the company on the market depends on the introduction of innovative changes in the company and the undertaking of research and development activities. Research and development activities are a crucial factor in generating knowledge, creating patents and innovations, as well as in the increasing of profitability in the business of modern companies. Research and development (R&D) and innovations are considered to be a cornerstone of competitive advantage. The object of this paper is to point out the vital importance that R&D has for innovativeness, i.e. for performing innovative activities at the level of European countries and worldwide.

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