Students’ Satisfaction with Accounting Teachers’ Lesson Delivery, the Role of Perceived Quality of Lesson Delivery in Ghanaian Senior High Schools

2021 ◽  
Vol 11 (1) ◽  
pp. 109
Author(s):  
Ofori Debrah ◽  
Nasiru Inusah ◽  
Joseph Yaw Dwommor
Keyword(s):  
High Schools ◽  
Teaching And Learning ◽  
Financial Accounting ◽  
Accounting Students ◽  
Quality Factors ◽  
Lesson Delivery ◽  
Quality Dimensions ◽  
Low Performance ◽  
Students Satisfaction

To highlight the importance of the quality of lesson delivery for students’ satisfaction with the teaching and learning process in the classroom, this study examines the quality factors of accounting teachers lesson delivery that may influence students’ satisfaction with accounting teachers’ lesson delivery in Senior High Schools in Ghana. Survey questionnaire, a modified version of SERQUAL model, was used in collecting data for this study. In all, a sample of 504 students from 20 public Senior High Schools in Kumasi metropolis in the Ashanti region of Ghana participated in the survey. The findings of this paper suggest that accounting students in Ghanaian Senior High Schools are generally not satisfied with the quality of lesson delivery of their financial accounting teachers. In addition, classroom setting (environment, facilities and materials) and teachers’ teaching behavior (responsive to students’ needs, reliability, competency, and empathy) do not meet Senior High School accounting students’ expectations. It is evident from the results that teachers’ performance in lesson delivery, as perceived by students, influence students’ satisfaction with lesson delivery in the classroom. Perceived low performance on the service quality dimensions of accounting teachers’ lesson delivery seems more susceptible to low satisfaction with teachers’ lesson delivery. These findings imply that, quality of accounting teachers’ lesson delivery, especially, along the dimensions of tangibility, responsiveness, reliability, assurance and empathy in their lesson delivery requires improvement. There is the need for teachers and school managers to identify what students really expect from teachers in their lesson delivery so that teachers can make the necessary changes to improve lesson delivery quality and students’ satisfaction in the classroom.

scholarly journals Facilitating Group Analysis of Two Case Studies Utilising Peer Tutoring: Comparison of Tasks and Outcomes

2016 ◽  
Vol 2 (2) ◽  
pp. 90
Author(s):  
Lin Siew Fong
Keyword(s):  
Case Studies ◽  
Peer Tutoring ◽  
Group Process ◽  
Teaching And Learning ◽  
Group Analysis ◽  
Financial Accounting ◽  
Accounting Students ◽  
Effective Learning ◽  
Video Recordings

<p>Peer-tutoring sessions of two groups of advanced diploma in financial accounting students with mixed proficiency were analysed thoroughly in this study. Numerous studies in peer tutoring have produced favourable results to both tutors and tutees due to the scaffolding process which promotes effective learning. However, there is a lack of studies conducted using case study as a group task in peer tutoring. Therefore, in this study, the analysis of this type of task in the course of peer tutoring is given much prominence. Video recordings of the peer-tutoring sessions were made and informants were interviewed and wrote journals in order to obtain data to be analysed. The researcher’s observation notes were useful in increasing understanding of the group process. The findings revealed that there were similarities and differences pertaining to the teaching and learning experiences encountered by both tutors and tutees when analysing the two case studies. Therefore, appropriate case studies which match students’ abilities are recommended to be used in peer tutoring. Furthermore, regular guidance provided by instructors for tutors is crucial in developing their confidence in playing their role.<strong> </strong></p>

scholarly journals Improving the Critical Thinking Skills of Accounting Students Using the Framework-Based Teaching Approach

2018 ◽  
pp. 116-121
Keyword(s):  
Critical Thinking ◽  
Teaching And Learning ◽  
Tertiary Education ◽  
Thinking Skills ◽  
Critical Thinking Skills ◽  
Financial Accounting ◽  
Accounting Students ◽  
Inquiry Based Learning ◽  
Critical Thinking Ability ◽  
Thinking Ability

The purpose of this paper is to examine how the Framework-based Teaching (FBT) approach improves the critical thinking skill among accounting students at tertiary education level. This qualitative study is conducted using the Scholarship of Teaching and Learning (SOTL) approach, where reflections from lecturers ‘experience in teaching and learning process are gathered. Data are collected from both accounting lecturers and students who implemented the FBT approach using the inquiry-based learning technique in the financial accounting course. Data are analysed using content analysis. The results from the study indicate that, based on lecturers’ reflection, students are pushed to think in depth in classes using the inquiry based learning of the FBT approach. This is supported by students’ feedback on their own critical thinking ability. Thus, the FBT approach improves the critical thinking skills among accounting students. The implication of this study is the practicability of the FBT approach in teaching financial accounting course at university level in encouraging critical thinking skills.

scholarly journals Students’ Attitudes in Learning English for Tourism Using Google Classroom in Mataram Tourism College

2020 ◽  
Vol 7 (1) ◽  
pp. 9
Author(s):  
Ida Nyoman Tri Darma Putra
Keyword(s):  
Industry 4.0 ◽  
Teaching And Learning ◽  
The Internet ◽  
Learning Methods ◽  
The World ◽  
Students Attitudes ◽  
Students Satisfaction ◽  
Better Than ◽  
Learning English

The development of information and technology continues to grow in this revolution industry 4.0, especially in the development of technology with the internet. It influences the world of education, especially in learning methods. One of the developments in education and learning methods that are currently in use is Google classroom. The purpose of this study is to identify how students' responses towards learning English Profession using Google Classroom which is applied to the teaching and learning process at the Mataram College of Tourism. This research is survey research. The number of samples of this study was 135 students from Mataram College of Tourism. The variables examined in this study include aspects of ease in accessing, usefulness, communication and interaction, and students’ satisfaction in learning using google classroom. The result of this research shows that students in Mataram Tourism College feel accessing Google Classroom is easy to access, useful, easy for communication and interaction and feel satisfying with Google Classroom. From the interview, the respondents agree that Google Classroom offers helpful features that support the lecturers to manage the course efficiently and effectively. However, from the interview, it was found that the respondents felt that the quality of the learning processing was not better than conventional methods and they were uncomfortable during the learning processing in the google classroom.

Information Quality Assessment for Asset Management Systems

2014 ◽  
pp. 128-147
Author(s):  
Sang Hyun Lee ◽  
Abrar Haider
Keyword(s):  
Information Systems ◽  
Six Sigma ◽  
Information Quality ◽  
Management Systems ◽  
Quality Factors ◽  
Quality Of Information ◽  
Lack Of Information ◽  
Quality Dimensions ◽  
Six Sigma Methodology

Information quality is critical for any business. It is particularly important for mission critical information systems that manage the lifecycle of an engineering asset. Quality of information or lack thereof in these systems can be traced to technical, organisation, as well as human sources. It is, therefore, extremely important to ascertain the causes that contribute to lack of information quality in asset lifecycle management systems. Depending upon the business area, organisations take proactive or reactive approach to establishing, maintaining, and enhancing their information quality. Among proactive approaches, the ability of the organisation to measure information quality dimensions forms the foundation of a solid information quality management initiative. Such a measurement, however, is an intricate task because these dimensions are subjective, can be context dependent as well as independent, and are interdependent, since each dimension impacts other dimensions. This research employs productive perspective to information and applies Six-Sigma methodology to assess its quality in information systems utilised to manage engineering asset lifecycle. It utilises analytical hierarchy process and quality function deployment to convert subjective information quality dimension into objective metrics, assesses the relationship between various information quality dimensions, and ascertains critical to quality factors. The results thus obtained form the basis for monitoring of information quality aimed at its continuous improvement. This study contributes to literature and practice by providing a method for assessing correlation of information quality dimensions, applying six sigma to information, and controlling quality of information.

Service Quality Provided by Colleges in Chitwan and Its Impact on Student Satisfaction

2021 ◽  
Vol 1 ◽  
pp. 15-21
Author(s):  
Shiva Prasad Poudel
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Significant Relationship ◽  
Sampling Technique ◽  
Level Of Satisfaction ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Relationship ◽  
Students Satisfaction

This study attempts to examine the relationship between service quality dimensions (tangibility, reliability, responsiveness, assurance and empathy) and students’ satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. The study employed both purposive and stratified sampling technique by using a set of questionnaires that was distributed to 120 college students in three of the colleges (Balkumari College, Saptagandaki Campus and Birendra Multiple Campus) in Chitwan. However the study found that there is a positive significant relationship between service quality dimensions and students’ satisfaction. The study also found that Empathy has significant relationship with student’s satisfaction in the students’ perception of service quality rendered by their colleges. Finally the study concludes that assessing level of satisfaction and continuous improvements of the quality of services that colleges provide to their students will help management and other staff of these colleges to reach organizational success.

scholarly journals MODEL PEMBELAJARAN SEJARAH UNTUK MENINGKATKAN KESADARAN SEJARAH MELALUI PENDEKATAN INKUIRI

2012 ◽  
Vol 22 (2) ◽  
Author(s):  
Hery Porda Nugroho Putro
Keyword(s):  
High Schools ◽  
Research And Development ◽  
Key Words ◽  
Teaching And Learning ◽  
Junior High Schools ◽  
History Teachers ◽  
Learning History ◽  
Model Based ◽  
Teaching Inquiry

<p>The objectives of this research are to produce an inquiry model as a way to increase the history material comprehension and history consciousness of students in teaching and learning history. To achieve the objectives, the research was done by using the approach of research and development. In general, this research consists or three levels: (1) doing a pre-survey which identified the current condition of teaching and learning history, (2) developing a model based on the findings of pre-survey, (3) validating the model. Developing the model was done by limited experiments and unlimited experiments. The result of this research showed that that the inquiry model is effective to increase the material comprehension and history consciousness of students, it is relevant to be used in teaching and learning history, and effective to improve the performance of history teachers. Therefore, it can be concluded that the inquiry model is effective to be used to improve the quality of the process and products of teaching and learning history in junior high schools, especially in Banjarmasin City.</p> <p>Key Words: a model of teaching, inquiry, history consciousness</p><br /><p>Penelitian ini bertujuan untuk menghasilkan produk berupa model inkuiri dalam rangka meningkatkan pemahaman materi dan kesadaran sejarah dalam pembelajaran sejarah. Untuk mencapai tujuan tersebut penelitian ini dilakukan dengan menggunakan pendekatan penelitian dan pengembangan. Secara garis besar tahapan penelitian ini meliputi (1) prasurvai untuk mengidentifikasi kondisi pembelajaran sejarah yang sedang berjalan, (2) pengembangan model berdasarkan hasil prasurvai, dan  (3) validasi model. Pengembangan model dilaksanakan dengan uji coba terbatas dan uji coba luas. Temuan penelitian ini menghasilkan kesimpulan bahwa model inkuiri efektif untuk meningkatkan pemahaman materi dan kesadaran sejarah siswa, relevan digunakan dalam pembelajaran sejarah, efektif untuk meningkatkan kinerja guru, sehingga dapat disimpulkan bahwa model inkuiri efektif digunakan untuk meningkatkan kualitas proses dan produk pembelajaran sejarah di sekolah menengah pertama khususnya di kota Banjarmasin.</p> <p>Kata Kunci: model pembelajaran, inkuiri, kesadaran sejarah</p> <p> </p>

scholarly journals Assessing the Impact of Service Quality Dimensions on Customer Satisfaction in Commercial Banks of Mauritius

2019 ◽  
Vol 14 (1) ◽  
pp. 259-270 ◽  
Author(s):  
Lomendra Vencataya ◽  
Sharmila Pudaruth ◽  
Roubina TD Juwaheer ◽  
Ganess Dirpal ◽  
Nabeelah Meh Zabeen Sumodhee
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Banking Industry ◽  
Quality Factors ◽  
International Banks ◽  
Banking Institutions ◽  
Quality Dimensions ◽  
Service Quality Dimensions ◽  
The Impact

AbstractIn today’s hyper competitive banking arena, banking institutions are focusing on improving service quality. Providing excellent quality of service is important in creating and sustaining competitive advantage in the banking industry of Mauritius due to intense competition between local and international banks. Hence, the paper explores the impact of Service Quality (SQ) Dimensions on customer satisfaction. Using the SERVQUAL model, the paper seeks to examine the impacts of reliability, responsiveness, assurance, empathy and tangible aspects on customer satisfaction in banks of Mauritius. A sample of 200 banking customers was randomly selected and data were analyzed through SPSS version 22. The SERVQUAL model has been found as reliable factors and appropriate tool to measure, evaluate, support, and improve the quality of services in banking industry. Results indicated that all five service quality factors have significantly positively influenced customer satisfaction in banks. Regression analysis was also conducted and depicted that empathy is a significant predictor of customer satisfaction among the five SQ dimensions.

scholarly journals Use of interactive accounting game to enhance students' test scores : evidence from Universiti Teknologi MARA Sarawak

2011 ◽  
Vol 8 (1) ◽  
pp. 37
Author(s):  
Susana Narawi ◽  
Shafi Mohamad ◽  
Lulu Jonathan
Keyword(s):  
Test Scores ◽  
Teaching And Learning ◽  
Financial Accounting ◽  
Accounting Students ◽  
Control Group ◽  
Basic Principles ◽  
Post Test ◽  
Principles Of Accounting ◽  
Experimental Group ◽  
Study Offer

A strong foundation in the basic principles of accounting is important for accounting students as they move on to further studies in financial accounting of higher levels. The aim ofthis research was to investigate whether there were any significant differences in accounting students' performance after being exposed to the Accounting Balancing Game at Universiti Teknologi MARA (UiTM) Sarawak. This study found that 76% of the accounting students who were exposed to the Accounting Balancing Game improved their performance. The results showed that there was a significant improvement between pre and post-test scores by the experimental group. However there was no significant improvement between pre and post-test scores by the control group. Hence the results of this study offer useful insights in enhancing the teaching and learning of financial accounting for future accounting students in local universities.

scholarly journals APPLICATION OF COLLABORATIVE PROBLEM-BASED LEARNING TO IMPROVE THE QUALITY OF TEACHING AND LEARNING ON APPLIED LINGUISTICS

2016 ◽  
Vol 1 (3) ◽  
pp. 193
Author(s):  
Sujito Sujito ◽  
Wildan Mahir Mauttagien
Keyword(s):  
Teaching And Learning ◽  
Positive Response ◽  
Applied Linguistics ◽  
Problem Based Learning ◽  
Communicative Interaction ◽  
Active Involvement ◽  
Classroom Activities ◽  
Collaborative Problem ◽  
Students Satisfaction

This study presents teaching process in applied linguistics course using Collaborative Problem-Based Learning (CPBL). The objectives are to see how CPBL increases: (1) students’ active involvement in classroom activities, (2) lecturer-students and students-students communicative interaction, (3) students’ creativity in finishing projects, (4) students’ cognitive comprehension, and (5) level of students’ satisfaction/ positive response to the implementation of CPBL. This study used a two cycle Classroom Action Research using descriptive approach. The subjects were 3 classes with 30 students each Applied Linguistic Course of English Department of IAIN Surakarta. This study revealed that students’ motivation, communicative interaction, students’ creativity in finishing projects, cognitive comprehension and students’ satisfaction/ positive response to the implementation of problem based learning in Applied Linguistics course attained  significant improvement.

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