DETERMINANTS OF THE QUALITY OF SERVICE ON THE ROAD FREIGHT MARKET – AN INTERDISCIPLINARY APPROACH

2017 ◽  
Vol 70 (0) ◽  
pp. 0-0
Author(s):  
Danuta Rucińska ◽  
Małgorzata Kędzior-Laskowska
Keyword(s):  
Quality Of Service ◽  
Interdisciplinary Approach ◽  
Vital Role ◽  
Quality Of Services ◽  
The Road ◽  
Telephone Interviews ◽  
Road Freight ◽  
On The Road ◽  
Freight Market

This article aims to identify determinants which influence the quality of service on the road freight market. In doing so it focuses on five aspects of carrier activity within the said market, namely the processes leading to the internationalization of operations, innovative mechanisms and technological solutions dedicated to this branch, as well as the formal, legal, economical, and ecological conditions involved. During the course of study the above mentioned factors were subjected to the evaluation of the carriers. The article presents the results of the said study and identifies the most important aspects which, according to the respondents, play a vital role in influencing the quality of services they offer. The study was conducted by way of both in-person and telephone interviews.

scholarly journals Technical and Technological Innovations and Quality in Road transport of Goods - Selected Aspects

2019 ◽  
Vol 83 ◽  
pp. 51-62
Author(s):  
Małgorzata Kędzior-Laskowska
Keyword(s):  
Road Transport ◽  
Transport Systems ◽  
Quality Of Services ◽  
Technological Innovations ◽  
Intelligent Transport ◽  
The Road ◽  
Transport Services ◽  
On The Road ◽  
The Impact

The article presents the results of research regarding the impact of technical and technological innovations on the quality of services in road transport of goods. The study was conducted using a structured questionnaire survey on a sample of134 road transport companies. Respondents were managers and business owners. 7 factors, which potentially determined the quality of services, were assessed by the respondents. The data analysis used the arithmetic mean and the dominant, which formed the basis for determining the importance of a given factor for the quality of services. The variability analysis provided information about the variation of the sample. The results of the research proved the influence of innovation on quality. The highest-ranked factors supporting the quality ofroad transport services were intelligent transport systems, the ability to minform the customer about the actual location of the shipment (delivery time) and systems supporting the work of a professional driver. The article also identified selected innovations and attempts were made to determine their importance in the development of the quality of services and the effects of their functioning on the road transport system.

scholarly journals Development of the transport and logistics potential of road transport in the Kyrgyz Republic, taking into account interstate integration

2021 ◽  
Vol 14 (4) ◽  
pp. 126-135
Author(s):  
M. A. Amankulov ◽  
К. A. Ajekbarov ◽  
A. M. Maratov
Keyword(s):  
Maximum Level ◽  
Road Transport ◽  
Kyrgyz Republic ◽  
Member States ◽  
The Road ◽  
Transport Services ◽  
Road Freight ◽  
Transport Industry ◽  
On The Road ◽  
Freight Market

The paper considers the transport and logistics sector of the Kyrgyz Republic in the light of integration into the EAEU. The development of the markets for road transport services in the EAEU member states differ significantly. The level of development of the road transport industry in Kyrgyzstan is low, the maximum level of development in the union is in Russia. The paper also discusses the restrictions on the road freight market in the EAEU countries.

PENGARUH KUALITAS INFORMASI DAN KUALITAS LAYANAN TERHADAP SIKAP DALAM PENGGUNAAN SISTEM APLIKASI DENGAN KEMUDAHAN PENGGUNAAN SEBAGAI VARIABEL INTERVENING PADA JASA TRANSPORTASI ONLINE (GOJEK) DI YOGYAKARTA

2019 ◽  
Vol 27 (2) ◽  
pp. 119-133
Author(s):  
Putri Aprilia Isnaini ◽  
Ida Bagus Nyoman Udayana
Keyword(s):  
Social Media ◽  
Quality Of Service ◽  
Information Quality ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Quality Of Services ◽  
Quality Of Information ◽  
Transportation Services ◽  
Application Systems

This writing is done to determine the effect of information quality and service quality on attitudes in the use of application systems with the ease of use of the system as an intervining variable in online transportation services (gojek) in Yogyakarta. The sample in this study is customers who use online motorcycle transportation services in Yogyakarta. The sampling technique uses accidental sampling technique. Data collection is done by distributing online questionnaires through the Goegle form and distributed with social media such as WhatsApp and Instagram on a 1-4 scale to measure 4 indicators. The results of this study show 1) the quality of information affects the ease of use, 2) the quality of service affects the ease of use, 3) the quality of information influences attitudes in use, 4) the quality of services does not affect attitudes in use, and 5) ease of use attitude in use.

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

CREATING WALKING LED TRANSIT STATIONS FOR WOMEN IN MALAYSIA

2020 ◽  
Vol 7 (1) ◽  
pp. 99
Author(s):  
Yong Adilah Shamsul Harumain ◽  
Nur Farhana Azmi ◽  
Suhaini Yusoff
Keyword(s):  
Quality Of Life ◽  
Developing Countries ◽  
Public Transportation ◽  
Carbon Emission ◽  
The Other ◽  
Walking Distance ◽  
The Road ◽  
On The Road ◽  
Female User

Transit stations are generally well known as nodes of spaces where percentage of people walking are relatively high. The issue is do more planning is actually given to create walkability. Creating walking led transit stations involves planning of walking distance, providing facilities like pathways, toilets, seating and lighting. On the other hand, creating walking led transit station for women uncover a new epitome. Walking becomes one of the most important forms of mobility for women in developing countries nowadays. Encouraging women to use public transportation is not just about another effort to promote the use of public transportation but also another great endeavour to reduce numbers of traffic on the road. This also means, creating an effort to control accidents rate, reducing carbon emission, improving health and eventually, developing the quality of life. Hence, in this paper, we sought first to find out the factors that motivate women to walk at transit stations in Malaysia. A questionnaire survey with 562 female user of Light Railway Transit (LRT) was conducted at LRT stations along Kelana Jaya Line. Both built and non-built environment characteristics, particularly distance, safety and facilities were found as factors that are consistently associated with women walkability. With these findings, the paper highlights the criteria  which are needed to create and make betterment of transit stations not just for women but also for walkability in general.

Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

2018 ◽  
Vol 1 (2) ◽  
pp. 25-32
Author(s):  
Galamda Israk ◽  
Slamet Widodo ◽  
Andy Alfatih
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Participant Observation ◽  
Secondary Data ◽  
Likert Scale ◽  
Quality Of Services ◽  
Fishing Vessels ◽  
Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

scholarly journals How Will Digitalization Change Road Freight Transport? Scenarios Tested in Sweden

2020 ◽  
Vol 13 (1) ◽  
pp. 304
Author(s):  
Anna Pernestål ◽  
Albin Engholm ◽  
Marie Bemler ◽  
Gyözö Gidofalvi
Keyword(s):  
Freight Transport ◽  
Sustainable Transportation ◽  
Transport Sector ◽  
Strategic Uncertainty ◽  
Scenario Development ◽  
Service Levels ◽  
Urban Freight ◽  
The Road ◽  
Road Freight ◽  
On The Road

Road freight transport is a key function of modern societies. At the same time, road freight transport accounts for significant emissions. Digitalization, including automation, digitized information, and artificial intelligence, provide opportunities to improve efficiency, reduce costs, and increase service levels in road freight transport. Digitalization may also radically change the business ecosystem in the sector. In this paper, the question, “How will digitalization change the road freight transport landscape?” is addressed by developing four exploratory future scenarios, using Sweden as a case study. The results are based on input from 52 experts. For each of the four scenarios, the impacts on the road freight transport sector are investigated, and opportunities and barriers to achieving a sustainable transportation system in each of the scenarios are discussed. In all scenarios, an increase in vehicle kilometers traveled is predicted, and in three of the four scenarios, significant increases in recycling and urban freight flows are predicted. The scenario development process highlighted how there are important uncertainties in the development of the society that will be highly important for the development of the digitized freight transport landscape. One example is the sustainability paradigm, which was identified as a strategic uncertainty.

scholarly journals Significance of Criteria and Resulting Significance of Factors Affecting Quality of Services Provided by Lithuanian Road Freight Carriers

2017 ◽  
Vol 187 ◽  
pp. 513-519
Author(s):  
Ieva Meidutė-Kavaliauskienė ◽  
Dragisa Stanujkic ◽  
Aidas Vasilis Vasiliauskas ◽  
Virgilija Vasilienė-Vasiliauskienė
Keyword(s):  
Quality Of Services ◽  
Factors Affecting ◽  
Road Freight

On the Road to Improving the Quality of Breast Cancer Care

Medical Care ◽  
2008 ◽  
Vol 46 (8) ◽  
pp. 759-761 ◽  
Author(s):  
Jeanne S. Mandelblatt ◽  
Arnold L. Potosky
Keyword(s):  
Breast Cancer ◽  
Cancer Care ◽  
Breast Cancer Care ◽  
The Road ◽  
On The Road

scholarly journals Analysis of an Effect Quality Pharmaceutical Services on the Satisfaction of Patients in Royal Prima Public Hospital Medan

2021 ◽  
Vol 8 (1) ◽  
pp. 20-28
Author(s):  
Fanny Yaren Sitompul ◽  
Sri Wahyuni Nasution ◽  
Chrismis Novalinda Ginting
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
General Hospital ◽  
Public Hospital ◽  
Direct Evidence ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Pharmacy Services ◽  
Patient’S Satisfaction

Based on a predecessor survey conducted by researchers of 30 outpatients at the Royal Prima Medan Hospital in July 2019, it showed that out of 30 patients, 23 patients expressed dissatisfaction with the quality of service and availability of drugs at the Pharmacy Installation of the Royal Prima Medan General Hospital. Where the patient's satisfaction states that there is still a lack of direct evidence (tangibles), reliability, responsiveness, assurance (assurance), empathy, hospitals and employees of outpatients at Royal Prima Hospital, Medan. This paper described Knowing the Analysis of the Effect of Pharmacy Service Quality on Outpatient Satisfaction at the Royal Prima Medan General Hospital in 2019. There is an effect of the quality of pharmaceutical services (appearance, reliability, responsiveness, assurance, and empathy) on outpatient satisfaction at Royal Prima Medan General Hospital. 2019. It is hoped that the pharmacy installation of the Royal Prima Medan General Hospital will improve the quality of services that are more optimal to achieve maximum patient satisfaction values. If the quality of pharmacy services at Royal Prima Medan General Hospital is improved, patient satisfaction will also increase. Keywords: Quality of Pharmacy Services and Patient Satisfaction.

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