PERANAN KOMUNIKASI STRATEGIK MELALUI PERHUBUNGAN AWAM DALAM TALIAN DAN TREN PENGGUNAANNYA DI MALAYSIA

The advancement of online strategic communication for receiving and disseminate information by Public Relations Officers (PRO) especially the government sector has been driven by the high use of the internet among Malaysians. The use of social media as a medium of information delivery is one of the steps taken by the government to improve the quality of information delivery to ensure broad participation and involvement among the people at various levels. This is a conceptual paper based on literature research about Governmental Public Relations and dialogic communication theory. Accordingly, the theory used to explain this study is Dialogue Theory where it discusses five main aspects; mutuality, propinquity, empathy, risk and commitment. There are four (4) primary objectives for conducting this study based on independent variables of dialogue theory. This comprehensive study can help explain the extent of the impact of strategic communication via online public relations on the sustainability of corporate communications. Based on digital currents as the primary choice, the public relations strategy commonin every organization’s activity needs to be processed more critically and ideally so that society can feel the efficiency of this organization as a dynamic service provider and in line with modernity. Keywords: Dialogue Theory, Online Strategic Communication, Public Relations, Sustainability, Corporate Communication Abstrak: Perkembangan komunikasi strategik dalam talian bagi proses penerimaan dan penyampaian maklumat oleh Pegawai Perhubungan Awam (PRO) terutamanya sektor kerajaan telah didorong oleh penggunaan Internet yang tinggi dalam kalangan rakyat Malaysia. Penggunaan media sosial sebagai medium penyampaian maklumat merupakan salah satu langkah yang diambil oleh pihak kerajaan bagi mempertingkatkan kualiti penyampaian maklumat bagi memastikan penyertaan dan penglibatan yang luas dalam kalangan rakyat di pelbagai peringkat. Artikel ini berasaskan konseptual sorotan literatur berkenaan perhubungan awam dalam kerajaan dan teori komunikasi dialog. Sehubungan itu, teori yang digunakan bagi menerangkan kajian ini adalah Teori Dialog dimana ianya membincangkan lima aspek utama; mutuality (kesefahaman), propinquity (keakraban), empathy (empati), risk (risiko) dan commitment (komitmen). Terdapat empat objektif utama bagi menjalankan kajian ini berdasarkan pemboleh ubah tidak bersandar. Kajian yang menyeluruh ini dapat membantu menjelaskan sejauh mana peranan komunikasi strategik melalui perhubungan awam dalam talian terhadap kelestarian komunikasi korporat. Berlandaskan arus digital sebagai pilihan utama, strategi perhubungan awam yang menjadi kelaziman dalam setiap aktiviti organisasi ini perlu diolah dengan lebih kritis dan ideal supaya masyarakat dapat merasai aura atau pesona organisasi ini sebagai penyampai perkhidmatan yang dinamik dan sesuai dengan kemodenan era digital. Kata kunci: Komunikasi Dialog, Komunikasi strategik dalam talian, Perhubungan Awam, Kelestarian, Komunikasi Korporat

Các yếu tố digital marketing tác động đến hành vi mua căn hộ chung cư tại thành phố Hồ Chí Minh

Nghiên cứu này nhằm phân tích các yếu tố Digital Marketing tác động đến hành vi mua căn hộ chung cư tại thành phố Hồ Chí Minh. Qua thực hiện khảo sát trực tuyến và trực tiếp, nhóm nghiên cứu thu thập thông tin đối với 265 khách hàng về “Tác động Digital Marketing đến hành vi mua căn hộ chung cư tại thành phố Hồ Chí Minh” đến từ các công ty bất động sản. Kết quả phân tích dữ liệu cho thấy có 06 yếu tố tác động đến hành vi mua căn hộ chung cư, đó là Social Media Marketing; Content Marketing; Search Engine Marketing; Online Public Relations; Affiliate Marketing; E-Mail Marketing trong đó yếu tố Social Media Marketing có tác động mạnh nhất đến hành vi mua của khách hàng. Kết quả nghiên cứu sẽ là những thông tin hữu ích cho Doanh nghiệp để khai thác triệt để các phương tiện Digital Marketing nhằm thúc đẩy hành vi mua của người tiêu dùng đối với thị trường căn hộ chung cư tại thành phố Hồ Chí Minh.

E-Tourism as A Promotion Media for Cimande Tourism Village

Cimande Tourism Village promotion is done to provide information to potential visitors about the tourism potential in the region. Promotion using the website (e-tourism) is believed to convey information more clearly and widely. This research was conducted in Cimande Tourism Village, in Caringin District, Bogor Regency. Research uses qualitative descriptive methods. The research object is Cimande tourism village website’s with access desawisatacimande.com. The result discover that Cimande tourism village website has a fairly good level of visibility by using search engines namely Google, Yahoo and Bing. Promotional techniques are carried out by linking information related to tourism, namely information about the activities of Cimande Tourism Village itself. Online public relations not yet available. The websites email are available even though they are still minimal in use. The manager has not recorded the visitors so the ranking related to the visitor does not exist. Therefore, the author recommends that managers work together with other institutions to meet human resources needs in order to improving knowledge and skills related to the promotion, especially for websites. In addition, the manager can also ask the relevant institutions to cooperate in the promotion activities of Cimande Tourism Village.

Online engagement as a multimodal discursive practice: The case of Dubai Cares’ Facebook page

The paper examines the role of social media platforms in public relations engagement, focusing on the case of a leading non-profit organization in the UAE, namely Dubai Cares. Drawing on multimodal critical discourse analysis (MCDA), the paper analyses the textual, paratextual, and visual modes of communication deployed by the organization, and investigates their role as (multimodal) discursive practices in constructing engagement and shaping power relations between the organizations and its publics. A key finding of the paper is that Dubai Cares’ online public relations efforts to promote its international recognition and legitimacy often come at the expense of addressing multiple power differentials between the organization and its stakeholders. The paper demonstrates how approaching engagement as a multimodal discourse, where power relations are at play, helps transcend the limitations of instrumental interpretations of the notion of engagement, thus obscuring its inherent discursive and social dimension.

Online public relations: What are the mechanisms that should be used by practitioners to elevate their performance?

Despite the elevated interest in new technologies in the public relations practice, their use is still achieved in a random, traditional, disorganized way and without a particular strategy or methodology. This randomness in non-use may be caused by the lack of conviction of the role of modern technological tools and their importance to activate the dialogue between the organization and its audience. In addition to enabling them to achieve their objects such as promotion, building a strong reputation and increase loyalty and thus increase sales or services provided. The other reason is that this area is still considered relatively new. Literature still lacks studies that show the mechanisms that practitioners should follow to improve and develop their performance, although many studies have shown that there are many gaps and issues in the online PR practice, such as weaknesses in technological skills, weakness in the concept of online pr. Studies have also found factors that affect on the non-use of these tools or use them in an abusive manner. Therefore, there is a need for studies to show the mechanisms of dealing with these tools effectively. This study attempted to explore the literature in this field and found several mechanisms that could be used to improve and develop the practice of online PR.

Menakar Hubungan Organisasi dan Publik di Media Baru (Analisis Isi Corporate Tweets Industri Perbankan, Otomotif, dan Telekomunikasi)

Popularitas penggunaan media sosial baik di kalangan masyarakat maupun pelaku industri telah membawa warna baru dalam dinamika praktik komunikasi antara organisasi dan publik. Proses komunikasi yang bersifat egaliter, langsung, dan dialogis mendorong lahirnya optimisme sebagian kalangan yang meyakini bahwa media sosial mampu mewujudkan hubungan yang setara dan harmonis antara organisasi dan publik. Meskipun demikian, premis tersebut merupakan gagasan yang utopis. Penelitian ini berupaya menakar hubungan organisasi dan publik yang tercermin melalui diskusi dalam corporate tweet akun Twitter perusahaan di bidang industri telekomunikasi, otomotif, dan perbankan sepanjang periode 21 Juli-3 Agustus 2014. Periode tersebut merupakan rentang dengan tingkat interaksi tertinggi di akun corporate Twitter organisasi. Hasil penelitian mengonfirmasi utopi atas gagasan di atas. Aktualisasi praktik online public relations yang diyakini mampu memfasilitasi ruang dialogis antara organisasi dan publik di media sosial tidak terwujud. Hubungan antara organisasi dan publik tidak setara dan cenderung bersifat transaksional. Secara umum, penelitian ini menunjukkan bahwa media baru tidak mengubah cara organisasi berkomunikasi dengan publik.

Conceptualizing the Management of Online Public Relations among Public Relations Practitioners

Modern technology has become a very researched area in PR. Nevertheless, the literature examining online PR still in its early levels. Internet has become essential and has initiate to revolutionize the PR industry. Despite the study of technology and its effect on PR, online PR remains a non-standardized concept used as the varied studies often rely on the specific conceptualization of the practitioners and his experience in this field. This paper intends to show the conceptualization of online public relations among public relation practitioners and illation the factors that led to the understanding or lack of understanding among the practitioners. The paper follows conventional structure to elaborate on the topic for future scholars through proving a critical insight. The paper offers insight o the management of online public relations among the public practitioners with a detailed review of prominent literature to encourage future scholars for empirical attention.