A Study on Customer Satisfaction towards TVS Two-Wheeler in Madurai City

2021 ◽  
Vol 8 (4) ◽  
pp. 91-96
Author(s):  
K R Srinivasan ◽  
P Ponraj
Keyword(s):  
Customer Satisfaction ◽  
Sampling Method ◽  
Simple Random Sampling ◽  
World Market ◽  
Vital Role ◽  
Primary Data ◽  
Customer Expectation ◽  
Data Statistics ◽  
Spss Software ◽  
Two Wheeler

TVS is one of India’s largest diversified industrial conglomerates, with its principal headquarters in Madurai and international offices in Chennai. TVS motor company is a multinational motorcycle company is the third-largest motorcycle company in India. In today’s competitive world, market research player, a vital role to aid the company in understanding the customer expectation from the company. Customer satisfaction is an important component of a company’s relationship with their customers it is effectively utilizing marketing and sales resources has been a top priority for many organizations. In this study, an attempt has been made to analyze the satisfaction level of the customer towards TVS two-wheeler in Madurai city; a sample of 45 respondents has been selected using a simple random sampling method questionnaire has been used to collect primary data from the respondents. SPSS software is used to analyze the data statistics.

PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN

2017 ◽  
Vol 5 (3) ◽  
Author(s):  
Ismail Razak, SE., MS. ◽  
Nirmala Putri Sari
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Sampling Method ◽  
Primary Data ◽  
Analysis Method ◽  
Simple Linear Regression ◽  
The City

The aim of this study was to analize the effects of product quality and service quality on the customer satisfaction. This study took place in the City of Bekasi and objects in this study are all customer who use the Matrass GM-9000. Primary data was obtained from customers of Matrass GM-9000 in Bekasi City through admission filling of questionnaire by using scale of Likert. The respondent of this study was chosen through accidental sampling method, and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that product quality and service quality positively and significant influenced the customer satisfaction

scholarly journals Factors that Affect the Productivity of Palm Oil Plantations Self-Help Patterns in Jambi Province

2021 ◽  
Vol 2 (4) ◽  
pp. 404-410
Author(s):  
Saidin Nainggolan ◽  
Mirawati Yanita ◽  
Manuel Leonardo
Keyword(s):  
Palm Oil ◽  
Social Factors ◽  
Oil Palm ◽  
Sampling Method ◽  
Market Access ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Economic Factors ◽  
Real Effect ◽  
Self Help

This study aims to analyze factors that affect the productivity of oil palm plantations in Jambi Province. This research was conducted in sentra palm oil production in Merangin Regency with the research locus of South Veil Subdistrict selected purposive. The data used consists of Primary Data that includes social factors, economic factors, behavior of the use of production inputs and productivity of oil palm plantations.. The sample size is 80 farmers. Sample withdrawal by Simple Random Sampling method Restoration of structural models factors that affect the productivity of oil palm plantations is used sem Partial Least Squaremodel. The results showed that social factors, economic factors and institutional access factors were in the moderate category. The productivity of oil palm plantations is relatively low. Manifest social factors, which have a very real effect is the age of farmers. Manifest market access and product prices have a very real effect on economic factors. Manifest access to fertilizer procurement and fertilizer prices has a very real effect on the behavior of the use of production inputs and moderation variables that have a significant effect on the productivity of oil palm plantations. Policies that need to be done to improve. Is the strengthening of economic factors in the field of product prices and market access, and upay6a strengthening the behavior of farmers in the use of production inputs, especially fertilizers by providing subsidy incentives.

Studi Kualitas Pelayanan Nasabah Pada Bank Mandiri Area Semarang Pahlawan

2021 ◽  
Vol 20 (1) ◽  
pp. 53-72
Author(s):  
Inggrid Benedicta Sutanto ◽  
I Made Sukresna
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
Sampling Method ◽  
Primary Data ◽  
Analysis Tool ◽  
Purposive Sampling ◽  
Qualitative Descriptive ◽  
Descriptive Approach

The objectives of this study are: (1). Assessing customer service quality in the aspects of tangibles, reliability, responsiveness, assurance, and empathy; (2). Assessing ways to increase customer satisfaction in order to achieve or exceed service targets. The type of data used is primary data which comes from 2 (two) groups of informants, namely customers and employees, with a purposive sampling method. The analysis tool uses a pure qualitative descriptive approach. The results of the study prove that: Customer satisfaction with the services provided by Bank Mandiri Semarang Pahlawan area regarding the dimensions of tangibles, reliability, responsiveness, assurance, and empathy is at the level of confirmation or satisfaction. Furthermore, how to increase customer satisfaction in order to achieve or exceed service targets by providing more attractive facilities, the number of front liner officers and queuing seats added, strategies to stay on time and fulfill obligations as marketing, increase cooperation with all departments.

The Link Between Marketing Capabilities and Co-Operative Performance in Malaysia

2021 ◽  
Vol 12 (3) ◽  
pp. 1211-1220
Author(s):  
MohdSofi Ariffin Et.al
Keyword(s):  
Sampling Method ◽  
Economic Status ◽  
Simple Random Sampling ◽  
Marketing Capabilities ◽  
Data Survey ◽  
Operative Performance ◽  
Percent Response ◽  
Spss Software ◽  
The Government ◽  
Percent Response Rate

Co-operative is a business entity established with voluntary participation to enhance the economic status of members, communities, and the country. As the third significant contributor to the nation's economic, due attention is essential in addressing some issues related to co-operative performance. Among these issues was the inability to meet the goals of the National Co-operative Policy II (2011-2020) as well as the low level of contribution to the country's GDP, despite various support provided by the government. Based on the literature, marketing capabilities are predicted to enhance co-operative performance, but less research has been conducted on this relationship, particularly in the Malaysia.Thus, 500 questionnaires were distributed to randomly selected co-operatives in Malaysia. In all, 133 sets of questionnaires were successfully collected, which showed a 27 percent response rate. This study utilises SPSS software to perform the required statistical analysis of the data survey. This study uses a simple random sampling method to select a sample based on a list of registered co-operatives from the Malaysian Co-operative Commission. Thus, this study found the marketing capabilities has positive and significant relationship with co-operative performance. The evidence from this study suggests that the co-operative needs to develop the marketing capabilities in order to enhance performance.The findings of this study will help the government to streamline the co-operative sector in Malaysia with the strategic planning and policies so that the co-operative sector would be stronger, competitive, and able to improve performance and contribution to economic as well as GDP of the country.

scholarly journals ANALISIS PENDAPATAN USAHATANI PADI SAWAH BERDASARKAN SISTEM BAGI HASIL DI DESA WOLAANG KECAMATAN LANGOWAN TIMUR KABUPATEN MINAHASA

2019 ◽  
Vol 15 (1) ◽  
pp. 133
Author(s):  
Anatasya Angelina Lelet ◽  
Yolanda Pinky Ivanna Rori ◽  
Joachim Noch Karel Dumais
Keyword(s):  
Random Sampling ◽  
Sampling Method ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Revenue Sharing ◽  
Primary Data ◽  
The Internet ◽  
Scientific Journals ◽  
Rice Farming ◽  
Random Data

The objective of this research is to analyze the income of rice farming based on the revenue sharing system in Wolaang Village, East Langowan sub-district, Minahasa Regency. This research was conducted for 3 month, starting from January to March 2019. The Samples of farmers is using simple random sampling method (simple random). Data collected in this study are primary data and secondary data. Primary data was obtained from direct interviews with 30 farmer. While secondary data obtained from BP3K East Langowan sub-district and BPS Minahasa Regency, books available at local bookstores and the internet such as google searching to access articles from various scientific journals and thesis from other universities related to the topic of this research, especially income analyze. The results showed that the income received by landowners was Rp.13,462,500 while the income received by smallholders was smaller than that of landowners, namely Rp.9,940,865.*jnkd+eprm*

scholarly journals Travel and Leisure Activities, Motivation and Behavior of Young Bangladeshi Tourists

2018 ◽  
Vol 14 (5) ◽  
pp. 341 ◽  
Author(s):  
Shohel Md. Nafi ◽  
Tanvir Ahmed
Keyword(s):  
Sampling Method ◽  
Leisure Activities ◽  
Leisure Activity ◽  
Simple Random Sampling ◽  
Analysis Data ◽  
Primary Data ◽  
Economic Potential ◽  
Travel Motivation ◽  
Core Elements ◽  
And Behavior

The purpose of this study is to find the motivational factors and travelling patterns of young tourists at home and abroad. Leisure activity and vacations aren’t considered as luxury anymore. In their busy life Vacation is one of the core elements of mental support system. Despite an increasing interest in the market size of young travelers, economic potential and their desire to travel, relatively little is known about their travel motivation, expectation and intention. Therefore, this study aims to provide insights of young Bangladeshi travelers’ lifestyles and travel intentions. This study mainly focuses on the behavioral and motivational aspects of the tourists when they choose a vacation and in a vacation. The survey questionnaire is divided into three sectors; first part focuses on the demographic characteristics of the respondents, second part focuses on the motivational and behavioral aspects of young tourists; third part describes the travel motivation and behavior of outbound tourists. The sample of 200 young tourists has been selected based on Simple Random Sampling method to collect data. The survey data are being analyzed in a descriptive manner. SPSS 20.0 software has been used to analyze the primary data. This study used frequency analysis, table and chart to analysis data. The study suggests that the way of leisure spending have been altering over the period of time. The vibrant young travelers of Bangladesh are bringing their constructive influence in this business for the last decade with their ever changing test and demand being constantly updated with worldwide trend.

scholarly journals The practice of job crafting and its impact on job outcomes

2020 ◽  
Vol 9 (5) ◽  
pp. 192-199
Author(s):  
Banta Karollah ◽  
Yuli Monita ◽  
Vilzati Vilzati ◽  
Muhammad Muhammad ◽  
Mahdani Ibrahim
Keyword(s):  
Job Satisfaction ◽  
Work Engagement ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Simple Random Sampling ◽  
Job Crafting ◽  
Primary Data ◽  
Simple Linear Regression ◽  
Job Outcomes ◽  
Selection Of

This study aims to investigate the effect of job crafting practices on job outcomes (work engagement and job satisfaction). This research was conducted on workers at Perseroan Terbatas (PT). Petra Arun Gas (PAG) with a working population of 180 people. Samples were taken as many as 123 people based on Krejcie and Morgan Sample Tables (in Sekaran & Bougie, 2009, pp. 254-255). The selection of sample members was carried out using the simple random sampling method. Primary data is obtained by distributing questionnaires to all samples. Data were analyzed using simple linear regression analysis tools with the help of SPSS. The results of the research data analysis show that job crafting has a significant effect on the two dependent constructs, namely work engagement and job satisfaction.

scholarly journals REPRODUCTIVE POTENTIAL OF THE LAKOR GOAT IN LAKOR ISLAND, SOUTHWEST MALUKU REGENCY

2021 ◽  
Vol 9 (1) ◽  
pp. 9-16
Author(s):  
Carolina Jermias ◽  
Isak P. Siwa ◽  
Demianus F. Souhoka
Keyword(s):  
Random Sampling ◽  
Sampling Method ◽  
Reproductive Potential ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Twin Birth ◽  
Data Source

This study aims to determine the reproductive potential of the lakor goat in Lakor Disctrict, Southwest Maluku Regency. This research was conducted from July to August 2020 in three sample villages, namely Letoda, Sera, and Yamluli Villages. The methoud used in this study was a survey of 30 respondents of Lakor goat breeders who were determined by the simple random sampling method (simple random). The data source used in this study is primary data. The data was collected by means of observation and direct interview using a questionnaire. The results showed that the reproductive potential of the Lakor goat in the three sample villages categorized as good according to the amount of litter obtained from the type of twin birth which is quite high and the ability to give birth.

scholarly journals Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Kinerja Karyawan PT. PLN (Persero) Wilayah Papua Dan Papua Barat Area Manokwari

2019 ◽  
Vol 2 (1) ◽  
pp. 93-100
Author(s):  
Marzellina E. Rumbekwan ◽  
Yulius H. Saptomo ◽  
Margareth S. Sabarofek
Keyword(s):  
Organizational Culture ◽  
Leadership Style ◽  
Sampling Method ◽  
Employee Performance ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Simple Linear Regression ◽  
West Papua ◽  
Papua Barat

The purpose of this study was to determine the effect of leadership style and organizational culture on the performance of employees of PT PLN (Persero) Region of Papua and West Papua Manokwari Area. This research is an associative study using quantitative data. Data sources include primary data and secondary data. The population in this study were all employees of PT PLN (Persero) in the Papua and West Papua Areas of the Manokwari Area. The sampling method uses simple random sampling with the number of respondents 67 employees. Data were analyzed using simple linear regression. The results showed that, both partially (t test) and simultaneously (F test), leadership style and organizational culture had a significant effect on employee performance. Adjusted R Square value of 0.495 shows that 49.5% of the variation in the performance of employees of PT PLN (Persero) in the Papua and West Papua Areas of Manokwari is influenced by leadership style and organizational culture.

scholarly journals KAJIAN PENGELOLAAN USAHATANI KELAPA DI DESA TOLOMBUKAN KECAMATAN PASAN KABUPATEN MINAHASA TENGGARA

2011 ◽  
Vol 7 (2) ◽  
pp. 39 ◽  
Author(s):  
Eyverson Ruauw ◽  
Jenny Baroleh ◽  
Devison Powa
Keyword(s):  
Random Sampling ◽  
Sampling Method ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Land Area ◽  
Average Income ◽  
Average Area ◽  
One Year ◽  
The Village

This study aims to assess the management of coconut farms in village of Tolombukan district of Pasanmainly include land area, production, revenue, and marketing. The results could be input materials andinformation for farmers in increasing production and income of coconut farmers in of Tolombukan districtPasan.The research was carried on in the of Tolombukan district of Pasan which lasted from June 2010 untilAugust 2010. Data taken in this study are primary data that was obtained through interviews to farmersbased on a list of questions and secondary data obtained from agencies - agencies. Sampling method usedin this study is simple random sampling method with a sample size of 20 farmer respondents. Data is presentedin tables and is explained descriptively. The data are mainly in the form of costs, income, and revenue.Results showed that coconut farmers harvest pass once in 3 months so that in one year there are 4times the harvest with an average area of 1.59 ha. The other results of thisr studies are outlined below.The results of the average oil production in the village of Tolombukan district of Pasan of 2375.9 kg ofcopra per year with an average income of Rp4.891.948, 78 per year. In addition to plant coconut, farmersalso planted cloves between the coconut that provide an income of Rp11.734.695, 84 per two years orRp5.867.000 per year. The product of copra and cloves sold at traders in the village Tolombukan own.

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