Dialogic communication in the health care context: A case study of Kaiser Permanente's social media practices

2014 ◽  
Vol 40 (5) ◽  
pp. 856-858 ◽  
Author(s):  
Heather Jane Hether
Author(s):  
Olu Jenzen ◽  
Itir Erhart ◽  
Hande Eslen-Ziya ◽  
Umut Korkut ◽  
Aidan McGarry

This article explores how Twitter has emerged as a signifier of contemporary protest. Using the concept of ‘social media imaginaries’, a derivative of the broader field of ‘media imaginaries’, our analysis seeks to offer new insights into activists’ relation to and conceptualisation of social media and how it shapes their digital media practices. Extending the concept of media imaginaries to include analysis of protestors’ use of aesthetics, it aims to unpick how a particular ‘social media imaginary’ is constructed and informs their collective identity. Using the Gezi Park protest of 2013 as a case study, it illustrates how social media became a symbolic part of the protest movement by providing the visualised possibility of imagining the movement. In previous research, the main emphasis has been given to the functionality of social media as a means of information sharing and a tool for protest organisation. This article seeks to redress this by directing our attention to the role of visual communication in online protest expressions and thus also illustrates the role of visual analysis in social movement studies.


2020 ◽  
Vol 9 (4) ◽  
pp. 540-572
Author(s):  
Nadine Keller ◽  
Tina Askanius

An increasingly organized culture of hate is flourishing in today’s online spaces, posing a serious challenge for democratic societies. Our study seeks to unravel the workings of online hate on popular social media and assess the practices, potentialities, and limitations of organized counterspeech to stymie the spread of hate online. This article is based on a case study of an organized “troll army” of online hate speech in Germany, Reconquista Germanica, and the counterspeech initiative Reconquista Internet. Conducting a qualitative content analysis, we first unpack the strategies and stated intentions behind organized hate speech and counterspeech groups as articulated in their internal strategic documents. We then explore how and to what extent such strategies take shape in online media practices, focusing on the interplay between users spreading hate and users counterspeaking in the comment sections of German news articles on Facebook. The analysis draws on a multi-dimensional framework for studying social media engagement (Uldam & Kaun, 2019) with a focus on practices and discourses and turns to Mouffe’s (2005) concepts of political antagonism and agonism to operationalize and deepen the discursive dimension. The study shows that the interactions between the two opposing camps are highly moralized, reflecting a post-political antagonistic battle between “good” and “evil” and showing limited signs of the potentials of counterspeech to foster productive agonism. The empirical data indicates that despite the promising intentions of rule-guided counterspeech, the counter efforts identified and scrutinized in this study predominantly fail to adhere to civic and moral standards and thus only spur on the destructive dynamics of digital hate culture.


2018 ◽  
Author(s):  
Ty Hollett ◽  
Jeremiah (Remi) Kalir

In this article, we analyze the production of learner-generated playgrids. Playgrids are produced when learners knit together social media tools to participate across settings and scales, accomplish their goals, pursue interests, and make their learning more enjoyable and personally meaningful. Through case study methodology we examine how two platforms - Slack and Hypothesis - enabled learners to curate and participate among their own digital resources and pathways for learning. We contend that both theoretical and pedagogical development is necessary to support adult learners as they curate tools and pathways based upon their contingent needs and goals, and that the concept of playgrids does so by usefully connecting less formal social media practice with more formal professional learning across various settings and scales. In the end, we demonstrate the importance of honoring learners' desire to connect their completion of formal course activities with their less formal social media practices; both sets of practices need not be in conflict and may be complementary.


2021 ◽  
Vol 33 (1) ◽  
pp. 189-192
Author(s):  
Shiv Shankar Sharma ◽  
Daljeet Kaur ◽  
Taranjeet Kaur Chawla ◽  
Vaishali Kapoor

Background: During the time of COVID 19, public health care institutions have used social media to inform and aware society. Aim & Objective: To analyze how Public Health Care Institutes conveyed the health information and messages through social media platform- Twitter during COVID 19, and analyzing its impact through sentiment analysis of comments. Material & Methods: The Thematic and sentiment analysis method has been used to analyze the data of the Twitter handle of AIIMS, Raipur in two phases; January-March 2020, and April-June 2020.  Results: The analysis shows that the sharing of COVID-19 updates on AIIMS, Raipur Twitter handle increased the followers 15 times from 2,000+ in March 2020 to 30,000+ in June 2020, and the sentiment analysis reflects that COVID related updates received 96.7 % positive comments. Conclusion: The case study finds that transparent and informative message sharing through social media by public health care institutions can create an effective channel of communication. This results in a positive institutional image.


MedienJournal ◽  
2017 ◽  
Vol 39 (2) ◽  
pp. 5-18
Author(s):  
Anna Zoellner ◽  
Stephen Lax

Digitalisation and the emergence of online media in particular have led to intense debates about its effects on what is now often called “traditional media” including broadcast media such as radio. Our paper investigates how radio stations’ expansion into online space has transformed radio production. Focusing on the relationship between station and listeners, it discusses the social media practices of radio producers and explores whether these new digital tools contribute to a shift towards a more participatory production culture. The paper draws on data from a multi-method case study investigation of local British radio stations that combined programme analysis, expert interviews and web analysis. The study highlighted a shared belief among producers in the importance and value of social media for achieving audience loyalty and engagement. Nevertheless –not least due to a lack of additional resources –their use of social media is mainly an extension of traditional journalistic and promotional tech niques. Its potential for listener involvement in the production process is not met and exchanges with the audiences remain in the digital realm without impact on the on-air listener experience.  


2020 ◽  
Author(s):  
Amanda Tomlinson ◽  
Ian Brooks ◽  
Ian Brooks ◽  
Ashley Rogers ◽  
William David Freeman ◽  
...  

BACKGROUND The COVID-19 pandemic has led to a health care infodemic. While social media is useful for rapidly spreading clinical and scientific information. The accuracy of the scientific information shared on social media is a concern.We used a social media aggregator and searched social media platforms for public posts for 2 case studies. We measured the reach of social media posts related to the global coronavirus disease 2019 (COVID-19) pandemic, the number of times the posts were shared, the number of countries the posts reached, and the speed of dissemination. Our 2 health care examples demonstrate the rapid global distribution of clinical knowledge across the medical community through social media in less than 1 week. OBJECTIVE To demonstrate the rapid global distribution of clinical knowledge through social media. METHODS To identify posts for this study, we used the social media aggregator Crimson Hexagon, which allowed searches of more than 1.4 trillion public posts, including 100% of Twitter. For case study 1, we searched Twitter for retweets of the original @CMichaelGibson post. For case study 2, we searched YouTube, Twitter, forums, comments, blogs, Reddit, and Tumblr for public posts between March 22 and April 3, 2020, with the following search string: “intubationbox” OR “intubation box” OR “intubationboxes” OR “intubation boxes” OR “aerosolbox” OR “aerosolboxes” OR “aerosol box” OR “aerosol boxes.” This search yielded 26,402 posts, of which 11,578 had an identifiable location. RESULTS Social Media Case Study 1 On March 16, 2020, @CMichaelGibson tweeted about a comparison of different do-it-yourself mask materials from a University of Cambridge research article (Figure 1). This tweet (with the hashtag #macgyvercare) was heavily retweeted and gave interesting results. Within 3 days the post had been shared by people in 53 countries, and within a week, 79 countries. During this time, the US and the Centers for Disease Control and Prevention had not commented on the utility of masks for the public or on a universal need for health care workers to wear masks except during procedures with a high risk of aerosolization. Social Media Case Study 2 On March 22, 2020, a Taiwanese news portal reported a story about Dr Lai Hsien-Yung, an anesthesiologist at the Mennonite Christian Hospital (Hualien, Taiwan), who built an improvised, low-cost, aerosol box to help give health care workers additional protection against aerosol exposure to the novel coronavirus when intubating patients. He described his idea for a simple yet ingenious plexiglass box on his Facebook page.1 The #aerosolbox idea soon spread across other platforms, including Twitter.2 Repostings and retweets of this idea and variations of it spread to hospitals and universities around the globe. This concept was later described by physicians in Boston, who wrote a letter to the editor that was published in the April 3, 2020, issue of the New England Journal of Medicine.3 The idea that was initially posted on March 22 on Facebook subsequently spread through news media and social media to 6 continents (Figure 2), was modified and implemented in hospitals around the globe, and was ultimately described in a leading medical journal. That all this occurred within only 12 days is a testament of the reach and impact of social media. Also, within the same 12-day span, from March 22 to April 3, information about #aerosolbox was shared publicly over 26,400 times on social media by people in 110 countries. These numbers include only posts that have search terms defined in English and that are shared publicly and have an identifiable location. The box described in #aerosolbox, however, was not without its limitations. A peer-reviewed article published on May 12, 2020, described an in situ observational simulation in which the box posed potential hazards, including longer intubation times for patients and damage to personal protection equipment from the edges of the box, which could increase exposure to the virus.4 CONCLUSIONS Social media is a powerful tool for the dissemination of digital health information. Such information traveled far and fast during the COVID-19 pandemic and underwent considerable online feedback while spreading, often transforming into news articles and traditional academic peer-reviewed publication.


Author(s):  
Thor Gibbins ◽  
Christine Greenhow

In this chapter, the authors seek to help educators understand trends in students' writing outside of the classroom, with a particular emphasis on illuminating students' purposes and practices in writing within social media spaces. The authors synthesize current research on students' Internet and social media practices and offer a case study from their own research on students' writing within an educational Facebook application called Hot Dish. This chapter seeks to elucidate the reciprocal relationship between students out of school writing using popular social media and their in-school practices. Ultimately, the authors seek to help readers make connections between what students are doing with new media in their leisure time and the improvement of students' writing performance in K-12 settings, believing there may be important but under-explored synergies.


Author(s):  
Lars Haahr

The purpose of this chapter is to explore the emerging social media practices of governments and citizens. The study takes on the status of an exploratory case study and draws on a grounded research approach. The case study shows an emerging social media practice that is embedded in and driven by a diversity of contradictions. The study identifies the following three contradictions as the most significant: communicative contradictions between service administration and community feeling, organizational contradictions between central control and local engagement, digital platform contradictions between municipal website and social media. The chapter presents a single-case study, which is a small contribution to the initial understanding of the social media practices of governments and citizens. The analysis indicates how a local municipality in its social media practices on Facebook is embedded in and driven by contradictions, and hence offers insights into a new way of understanding the challenges and opportunities of government social media.


2016 ◽  
pp. 821-841
Author(s):  
Vida Farzipour

In this chapter, I go through distributed leadership which is one of the mainstreams of plural leadership from social media perspective. In addition, the attributes and variants of distributed leadership are covered in this chapter. The role of social media to help the distribution of power and increasing engagement to enhance the quality of care and patient safety is also addressed in the health care context. It is concluded that Understanding distributed leadership and its application in the health care setting is largely related to the appreciation of the political and social power that currently exists.


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