A Customer Care Charter: the theory and practice of customer care for law librarians as suppliers of services as well as customers

2001 ◽  
Vol 1 (3) ◽  
pp. 40-44 ◽  
Author(s):  
David Byrne
Keyword(s):  
Executive Director ◽  
Theory And Practice ◽  
Legal Information ◽  
Customer Support ◽  
Future Developments ◽  
Customer Care ◽  
Excellent Service ◽  
The Future ◽  
Information Products ◽  
Customer Services

How does a supplier of information products, whether in an electronic or hardcopy format, go about keeping a customer happy when that customer happens to be a law librarian? The challenge of providing excellent service is of as much interest to the law librarian as a provider of services as it is to him or her as a consumer of services. For the session entitled “I can't get no satisfaction?” a panel of speakers was created consisting of David Smalley (Commercial Director at Lawtel), Paul Baker (Executive Director, Operations at Butterworths) and Pippa Hall (Customer Services Manager at Sweet & Maxwell). The panel was asked to focus on customer care and how it might be improved. As leading players in the field of customer care within the legal information sector how have they dealt with the issues of billing and customer support and how have they communicated with those customers that have raised problems? Do the speakers see a role for law librarians in the process of product development? How do the speakers see their products developing in the future and how do they expect future developments to be communicated to law librarians in the future?

The Nature of Degrowth: Theorising the Core of Nature for the Degrowth Movement

2020 ◽  
Author(s):  
Pasi Heikkurinen
Keyword(s):  
Human Nature ◽  
Culturally Sensitive ◽  
Theory And Practice ◽  
The Core ◽  
The Past ◽  
The Future ◽  
Radical Reduction ◽  
Nature Experience ◽  
Matter Energy

This article investigates human–nature relations in the light of the recent call for degrowth, a radical reduction of matter–energy throughput in over-producing and over-consuming cultures. It outlines a culturally sensitive response to a (conceived) paradox where humans embedded in nature experience alienation and estrangement from it. The article finds that if nature has a core, then the experienced distance makes sense. To describe the core of nature, three temporal lenses are employed: the core of nature as ‘the past’, ‘the future’, and ‘the present’. It is proposed that while the degrowth movement should be inclusive of temporal perspectives, the lens of the present should be emphasised to balance out the prevailing romanticism and futurism in the theory and practice of degrowth.

scholarly journals The Governance of Covid-19: Anthropogenic Risk, Evolutionary Learning, and the Future of the Social State

2020 ◽  
Vol 49 (4) ◽  
pp. 539-594
Author(s):  
Simon Deakin ◽  
Gaofeng Meng
Keyword(s):  
Theory And Practice ◽  
State Of Exception ◽  
External Shocks ◽  
Feedback Effects ◽  
International Agencies ◽  
The Social ◽  
The Future ◽  
The Face ◽  
Anthropogenic Risks ◽  
Industrialised Countries

Abstract We consider the implications of the Covid-19 crisis for the theory and practice of governance. We define ‘governance’ as the process through which, in the case of a given entity or polity, resources are allocated, decisions made and policies implemented, with a view to ensuring the effectiveness of its operations in the face of risks in its environment. Core to this, we argue, is the organisation of knowledge through public institutions, including the legal system. Covid-19 poses a particular type of ‘Anthropogenic’ risk, which arises when organised human activity triggers feedback effects from the natural environment. As such it requires the concerted mobilisation of knowledge and a directed response from governments and international agencies. In this context, neoliberal theories and practices, which emphasise the self-adjusting properties of systems of governance in response to external shocks, are going to be put to the test. In states’ varied responses to Covid-19 to date, it is already possible to observe some trends. One of them is the widespread mischaracterisation of the measures taken to address the epidemic at the point of its emergence in the Chinese city of Wuhan in January and February 2020. Public health measures of this kind, rather than constituting a ‘state of exception’ in which legality is set aside, are informed by practices which originated in the welfare or social states of industrialised countries, and which were successful in achieving a ‘mortality revolution’ in the course of the nineteenth and twentieth centuries. Relearning this history would seem to be essential for the future control of pandemics and other Anthropogenic risks.

Law Librarianship and Legal Information Provision in the 21st Century

2008 ◽  
Vol 8 (1) ◽  
pp. 4-10 ◽  
Keyword(s):  
21St Century ◽  
Legal Education ◽  
Legal Profession ◽  
Information Provision ◽  
Key Factors ◽  
Legal Information ◽  
The Past ◽  
The World ◽  
The Future ◽  
The Impact

AbstractIn this analysis of the future of our profession, Barbara Tearle starts by looking at the past to see how much the world of legal information has evolved and changed. She considers the nature of the profession today and then identifies key factors which she believes will be of importance in the future, including the impact of globalisation; the potential changes to the legal profession; technology; developments in legal education; increasing commercialisation and changes to the law itself.

Basic models of human-centrist, polyspiral, sustainable development of Ukraine

2021 ◽  
pp. 37-45
Author(s):  
Valery Borzunov
Keyword(s):  
Sustainable Development ◽  
Buffer Zone ◽  
Integrated Approach ◽  
Theory And Practice ◽  
External Control ◽  
Developed Country ◽  
The Future ◽  
The Status ◽  
Scientific Results ◽  
Definition Of

Subject of study. A set of relations that are formed in the process of determining models of sustainable development of Ukraine and the principles of designing the economy of the future. Purpose of the article: research of the main directions of sustainable development of Ukraine and the formation of principles of strategy. Research methodology. Scientific novelty of the work, the theoretical and methodological basis of the research is the system of both general scientific and special methods of scientific knowledge, the fundamental provisions of modern economic theory and practice. The proposed methodology of a system-integrated approach to the formation of basic models of man-centered, multispiral, sustainable development of Ukraine. As integrity in the organic unity of the prevailing prerequisites for the formation of the principles of strategizing. Scientific novelty lies in the definition of models for sustainable development of Ukraine and the principles of designing the economy of the future. Results of the work – the applied use of scientific results of improved approaches for the development and implementation of a strategy for human- centered, polyspiral, sustainable development is proposed. Conclusions. For 30 years of independence, Ukraine has turned from an industrially developed country into a backward and poorest country in Europe with an economy of lagging growth, the status of a «buffer zone» of geopolitical conflict on its territory and external control. To maintain sovereignty, ensure the country's competitiveness in the context of the transition to new technological paradigms and the quality of life of the population, at least at the average level for the EU countries, Ukraine needs to change course, develop and implement the «Strategy of human-centrist, multi-spiral, sustainable development».

Surplus: Two Hundred Years of Actuarial Advance

1962 ◽  
Vol 28 ◽  
pp. 19-60 ◽  
Author(s):  
P. R. Cox ◽  
R. H. Storr-Best
Keyword(s):  
Theory And Practice ◽  
New Era ◽  
The Public ◽  
Life Assurance ◽  
Pension Schemes ◽  
The Future ◽  
Social Scene ◽  
Principal Factors ◽  
The Times ◽  
Historical Developments

SynopsisThe paper is in the nature of a summary of the authors' book “Surplus in British Life Assurance—Actuarial Control over its Emergence and Distribution during 200 Years”. Copies may be purchased direct from the Institute of Actuaries (price 17s. 6d.). Members and Students of the Faculty may obtain a copy for personal use at the reduced price of 11s. post free. It begins with a survey of the principal factors that have influenced the development of theory and practice in regard to surplus throughout the years. It describes the manner in which surplus first arose in scientific life assurance, and traces how this and other historical developments have had an important effect both in the early days and later as a valid standard of equity was gradually evolved. At the same time the influence of long-dated contracts and of the expectations of the public has been a stabilising factor in spite of rapid changes in the economic and social scene.The characteristics of the nineteenth-century image of equity are described, and the history of the twentieth century in regard to surplus is seen as one of attempts to preserve that image through sharp and contrasting vicissitudes. This idea is explored in some detail for both ordinary and industrial life business.The problems of the present day are reviewed one by one and the paper touches on such matters as economic inflation, the public demand for pension schemes, the introduction of computers and data-processing devices and the prospect of Britain joining the Common Market. Against this background, various modern concepts of equity are contrasted and brief reference is made to matching, immunisation and gearing. Equity in with-profit pension schemes and systems of variable policies are also considered.This general survey leads the authors in the end to ask some critical questions about the performance of the profession throughout its history. These questions relate to the success or otherwise of actuaries in foreseeing the future, in attaining equity and in progressing with the times. The authors attempt to answer them and are able to end on a cheerful note as regards past achievements and to express great hopes for the future, which may well bring a new era for the profession.

scholarly journals FORMING THE INNOVATIVE ACTIVITY COMPETENCESS IN THE PROCESS OF TRAINING STUDENTS IN ENGINEERING GRAPHICS

2020 ◽  
pp. 29-39
Author(s):  
V.M. Arapov ◽  
◽  
G.N. Egorova
Keyword(s):  
Innovative Activity ◽  
Theory And Practice ◽  
Methodological Issues ◽  
Research Activity ◽  
School Students ◽  
Engineering Graphics ◽  
The Future ◽  
Learning Research

Realization of the formed technical competences in innovative activities is shown. The basis of students’ innovative activities in engineering graphics training is the formation of research and invention competences, development of cognitive and creative activities of students. The learning research activity of students is understood as his/her independent activity resulting in obtaining new, not known before, knowledge under the scientific and methodological guidance of the teacher. The didactic principles are defined, organization and methodological issues, that provide the formation innovative competences of the future engineers, are considered. The expedience of pre-university graphical training of senior school students and annual monitoring of the working programs in the engineering graphics subjects is shown. Formation of the innovative competences can be based on the personal activity approach with application of the principles of independence, theory and practice link, scientificality, motivation, activity and variability.

Interview with Peter Lake

2008 ◽  
Vol 8 (2) ◽  
pp. 101-104 ◽  
Keyword(s):  
21St Century ◽  
Legal Information ◽  
The Future

AbstractPeter Lake is the Managing Director of Sweet & Maxwell, a Thomson company. As part of our feature on law librarianship and legal information in the 21st Century, we arranged to interview him to ascertain his views both on the future of legal publishing and on how Sweet & Maxwell are faring in the early part of the century.

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