A Shift in the Research Design Approach: Reporting on the Complexities of the Application of Human Centred Design and the Co-Design Process in a Library Setting

2019 ◽  
Vol 22 (3) ◽  
pp. 277-297
Author(s):  
Danelle Heenop ◽  
Allan Munro ◽  
Katarazyne Chmela-Jones
Author(s):  
Antoine Millet ◽  
Audrey Abi Akle ◽  
Dimitri Masson ◽  
Jérémy Legardeur

AbstractProduct success depends on its capacity to meet users’ expectations. Human Centred Design approach helps to reach this success by focussing on users’ needs in the design process. These needs are as well functional as hedonic. Designing products requires then to design hedonic properties affecting users’ perception. For sport products, people wants to improve their performances while maintaining their health. Sport products are then considered not only “sporty” but also “healthy”. Thus, integrating both health and sport expectations into the design process are necessary.Last decades, Affective Engineering was developed to integrate perception into the design process. Applying this approach for sport products may allow defining and mixing sport and health perceptual characteristics all along the design process. However, defining these characterisitics into requirements implies to translate them into semantic terms. If we observe semantic descriptors for sport products and for health products, they seem opposite. In this paper, we aim defining a semantic space representative and respectful of both domains, sport and health, while they oppose.


Author(s):  
Ammer Harb

Human Centred Design is a significant approach in design. It increases the value of design as well as helping businesses to overcome the challenges of not meeting user needs. However, the abundance of Human Centred Design tools and the difficulty to discriminate between them have created the urge to develop selection framework for these tools in regard to the design process. In this paper, I present a framework to assist in selecting Human Centred Design tools. I highlight the significance of the Human Centred Design approach. I also explain the theoretical background behind creating the framework. Then I describe the participatory design workshop method I used to support and validate the results of the theoretical background in order to further develop the selection framework. This framework can be adopted in the design field in order to facilitate the process and to support practitioners’ decisions to select suitable tools.


2019 ◽  
Vol 3 ◽  
pp. 1472
Author(s):  
Aoife M. Doyle ◽  
Emma Mulhern ◽  
James Rosen ◽  
Gabrielle Appleford ◽  
Christina Atchison ◽  
...  

Adolescents 360 (A360) is a four-year initiative (2016–2020) to increase 15-19-year-old girls’ use of modern contraception in Nigeria, Ethiopia and Tanzania. The innovative A360 approach is led by human-centred design (HCD), combined with social marketing, developmental neuroscience, public health, sociocultural anthropology and youth engagement ‘lenses’, and aims to create context-specific, youth-driven solutions that respond to the needs of adolescent girls. The A360 external evaluation includes a process evaluation, quasi-experimental outcome evaluation, and a cost-effectiveness study. We reflect on evaluation opportunities and challenges associated with measuring the application and impact of this novel HCD-led design approach. For the process evaluation, participant observations were key to capturing the depth of the fast-paced, highly-iterative HCD process, and to understand decision-making within the design process. The evaluation team had to be flexible and align closely with the work plan of the implementers. The HCD process meant that key information such as intervention components, settings, and eligible populations were unclear and changed over outcome evaluation and cost-effectiveness protocol development. This resulted in a more time-consuming and resource-intensive study design process. As much time and resources went into the creation of a new design approach, separating one-off “creation” costs versus those costs associated with actually implementing the programme was challenging. Opportunities included the potential to inform programmatic decision-making in real-time to ensure that interventions adequately met the contextualized needs in targeted areas. Robust evaluation of interventions designed using HCD, a promising and increasingly popular approach, is warranted yet challenging. Future HCD-based initiatives should consider a phased evaluation, focusing initially on programme theory refinement and process evaluation, and then, when the intervention program details are clearer, following with outcome evaluation and cost-effectiveness analysis. A phased approach would delay the availability of evaluation findings but would allow for a more appropriate and tailored evaluation design.


2021 ◽  
Author(s):  
Rebeccah Bartlett ◽  
Jacqueline Boyle ◽  
Jessica Simons Smith ◽  
Nadia Khan ◽  
Tracy Robinson ◽  
...  

Abstract Background: Australian women from migrant and refugee communities experience reduced access to sexual and reproductive healthcare. Human-centred design is an ethical and effective approach to developing health solutions with underserved populations that are more likely to experience significant disadvantage or social marginalisation. This study aimed to evaluate how well Shifra, a small Australian-based not-for-profit, applied human-centred design when developing a web-based application that delivers local, evidence-based and culturally relevant health information to its non-English speaking users. Methods: This study undertook a document review, survey and semi-structured interviews to evaluate how well Shifra was able to achieve its objectives using a human-centred design approach. Results: A co-design process successfully led to the development of a web-based health app for refugee and migrant women. This evaluation also yielded several important recommendations for improving Shifra’s human-centred design approach moving forward. Conclusions: Improving refugees’ access to sexual and reproductive health is complex and requires innovative and thoughtful problem solving. This evaluation of Shifra’s human-centred design approach provides a helpful and rigorous guide in reporting that may encourage other organisations undertaking human-centred design work to evaluate their own implementation. Keywords: human-centred design; design thinking; refugee health; evaluation Plain language summary: Australian women from non-English speaking migrant and refugee communities face reduced access to sexual and reproductive healthcare and many then go on to experience poor health outcomes as a result. There is an urgent need for new approach to improve access to healthcare for underserved communities, one that centres these women in the process of finding, developing and disseminating the solutions themselves. Human-centred design is an ethical and effective methodology to working with communities to develop these health solutions. This study aimed to evaluate how well Shifra, a small Australian-based not-for-profit focused on improving access to healthcare for refugees and new migrants, undertook human-centred design approach when developing a Smartphone app that deliver local, safe and culturally relevant health information to non-English speaking Australians. The authors interviewed refugees, health and social sector experts and computer programmers involved in creating Shifra to evaluate how well they used human-centred design to achieve its goals. This evaluation found that Shifra’s approach was successful whilst also highlighting several important recommendations for improving collaborative efforts with refugee communities. These findings could help other projects also seeking to undertake an authentic community co-design process.


2019 ◽  
Vol 3 ◽  
pp. 1472
Author(s):  
Aoife M. Doyle ◽  
Emma Mulhern ◽  
James Rosen ◽  
Gabrielle Appleford ◽  
Christina Atchison ◽  
...  

Adolescents 360 (A360) is a four-year initiative (2016–2020) to increase 15-19-year-old girls’ use of modern contraception in Nigeria, Ethiopia and Tanzania. The innovative A360 approach is led by human-centred design (HCD), combined with social marketing, developmental neuroscience, public health, sociocultural anthropology and youth engagement ‘lenses’, and aims to create context-specific, youth-driven solutions that respond to the needs of adolescent girls. The A360 external evaluation includes a process evaluation, quasi-experimental outcome evaluation, and a cost-effectiveness study. We reflect on evaluation opportunities and challenges associated with measuring the application and impact of this novel HCD-led design approach. For the process evaluation, participant observations were key to capturing the depth of the fast-paced, highly-iterative HCD process, and to understand decision-making within the design process. The evaluation team had to be flexible and align closely with the work plan of the implementers. The HCD process meant that key information such as intervention components, settings, and eligible populations were unclear and changed over outcome evaluation and cost-effectiveness protocol development. This resulted in a more time-consuming and resource-intensive study design process. As much time and resources went into the creation of a new design approach, separating one-off “creation” costs versus those costs associated with actually implementing the programme was challenging. Opportunities included the potential to inform programmatic decision-making in real-time to ensure that interventions adequately met the contextualized needs in targeted areas. Robust evaluation of interventions designed using HCD, a promising and increasingly popular approach, is warranted yet challenging. Future HCD-based initiatives should consider a phased evaluation, focusing initially on programme theory refinement and process evaluation, and then, when the intervention program details are clearer, following with outcome evaluation and cost-effectiveness analysis. A phased approach would delay the availability of evaluation findings but would allow for a more appropriate and tailored evaluation design.


2021 ◽  
Author(s):  
Eliza Mihaela Spătărelu ◽  
Gianina Estera Petre ◽  
Ramona Simona Kiru ◽  
Laura Maftei

Design Issues ◽  
2018 ◽  
Vol 34 (4) ◽  
pp. 80-95 ◽  
Author(s):  
Liesbeth Huybrechts ◽  
Katrien Dreessen ◽  
Ben Hagenaars

Designers are increasingly involved in designing alternative futures for their cities, together with or self-organized by citizens. This article discusses the fact that (groups of) citizens often lack the support or negotiation power to engage in or sustain parts of these complex design processes. Therefore the “capabilities” of these citizens to collectively visualize, reflect, and act in these processes need to be strengthened. We discuss our design process of “democratic dialogues” in Traces of Coal—a project that researches and designs together with the citizens an alternative spatial future for a partially obsolete railway track in the Belgian city of Genk. This process is framed in a Participatory Design approach and, more specifically, in what is called “infrastructuring,” or the process of developing strategies for the long-term involvement of participants in the design of spaces, objects, or systems. Based on this process, we developed a typology of how the three clusters of capabilities (i.e., visualize, reflect, and act) are supported through democratic dialogues in PD processes, linking them to the roles of the designer, activities, and used tools.


2012 ◽  
Vol 2012 ◽  
pp. 1-13 ◽  
Author(s):  
Yang-Cheng Lin ◽  
Chung-Hsing Yeh ◽  
Chen-Cheng Wang ◽  
Chun-Chun Wei

How to design highly reputable and hot-selling products is an essential issue in product design. Whether consumers choose a product depends largely on their perception of the product image. A consumer-oriented design approach presented in this paper helps product designers incorporate consumers’ perceptions of product forms in the design process. The consumer-oriented design approach uses quantification theory type I, grey prediction (the linear modeling technique), and neural networks (the nonlinear modeling technique) to determine the optimal form combination of product design for matching a given product image. An experimental study based on the concept of Kansei Engineering is conducted to collect numerical data for examining the relationship between consumers’ perception of product image and product form elements of personal digital assistants (PDAs). The result of performance comparison shows that the QTTI model is good enough to help product designers determine the optimal form combination of product design. Although the PDA form design is used as a case study, the approach is applicable to other consumer products with various design elements and product images. The approach provides an effective mechanism for facilitating the consumer-oriented product design process.


2021 ◽  
Vol 11 (4) ◽  
pp. 402-411
Author(s):  
L. A. Sachenko

The purpose of this article is to identify possible approaches to the development of the “sustainability-by-design” process, which consists in synchronizing the organization's strategy with the trends of sustainable development. For this purpose, a process of “sustainability-by-design” is proposed on the basis of the “safety-by-design” process applied in practice. As a key link in the process, it is proposed to use a system of sustainability indicators, supplemented by indicators of risk and resilience. To strengthen the adaptive capacity of companies in the field of sustainable development, the process of building “sustainability-by-design” is complemented by the inclusion of democratic procedures through structured stakeholder participation. As a result, the proposed process combines a rigid structure of values and goals with a “soft setup” in the form of democratic procedures. This will allow companies not only to reduce the uncertainties inherent to the pacing problem, but also to create an environment for the promotion of the most effective alternatives to the development of companies in the field of sustainability.


2021 ◽  
Vol 17 (1) ◽  
pp. 65-79
Author(s):  
Elton Cristovão da Silva Lima ◽  
Cristina Matsunaga ◽  
Leticia Teixeira Mendes

This research proposes an experimental design approach to design an ephemeral pavilion located at the Serpentine Gallery in London. The Serpentine Pavilions Programme functions as an experimentation laboratory and, at the same time, public and event spaces, enabling architects to expose their projects and work methodologies. Thus, the methods of Biomimicry and Parametric Design were combined to develop the pavilion. While the first one was used to create an ephemeral pavilion based on the Sartorius muscle, the second was responsible for generating the parametric model from a fast and intuitive manipulation code capable of exploring shape variations. This work explores the solution-based method approached by Badarnah (2012) based on a predefined problem (the pavilion project) and only after that seek some natural inspiration. Firstly, it was investigated the anatomy of the Sartorius muscle. Subsequently, with the domain of the solution, the parametric insertion of the shape was computationally performed. The anatomical study of the sartorius muscle revealed functions such as flexion, abduction, lateral rotation of the thigh, and medial rotation of the knee. Thus, the architectural choices reflect both its narrow and elongated morphology of the muscle and flexibility and rotation aspects. The pavilion also considered the previous Serpentine Pavilions regarding attributes such as area, height, and materials, which with other parameters may be changed using the code implemented in Grasshopper.


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