Skills toolkit 4: The non-technical expert

Author(s):  
Duncan Harding

This chapter considers non-technical skills as they pertain to the interview. It starts by discussing the importance of soft skills in the interview: our presence, attitude and professionalism, the way we process and react, our overall manner, and how these can fall away when we are stressed and pushed into a survival mode. The chapter then explores the following soft skills in further detail, looking at each in turn: eye contact and touch, warmth and professionalism, empathy and distance, confidence and humility, and then body language and the non-verbal. The chapter considers being a friend and colleague to the interviewer, and finally it discusses the importance of our insight and our capacity for change in this interview process.

10.28945/4553 ◽  
2020 ◽  
Vol 19 ◽  
pp. 339-365
Author(s):  
Yasar Guneri Sahin ◽  
Ufuk Celikkan

Aim/Purpose: This paper investigates the gaps between industry and academia perceptions of information technology fields, such as computer science, software engineering, and computer engineering, and it identifies areas of asymmetry between curricula and industry expectations. The study mainly focuses on the skills required of IT professionals (graduated students) and on how higher education institutes equip students for industry. Background: Higher education institutes have several IT-related departments. However, it is not clear whether these departments have sufficient content to equip students with industry-related skills. Rapid advances mean that some curriculum topics are redundant before the end of a standard two- or four-year degree programs. Balancing the technical/non-technical skills and adjusting the curricula to better prepare the students for industry is a constant demand for higher education institutions. Several studies have demonstrated that a generic curriculum is inadequate to address current IT industry needs. Methodology: The study involved a comprehensive survey of IT professionals and companies using a Web-based questionnaire sent directly to individual companies, academics, and employers. 64 universities and 38 companies in 24 countries were represented by the 209 participants, of whom 99 were IT professionals, 72 academics, and 38 employers. Contribution: This paper is intended to guide academics in preparing dynamic curricula that can be easily adapted to current industry trends and technological developments, with content directly relevant to student’s careers. In addition, the results may identify the skills that students need to secure employment and the courses that will provide skills in line with current industry trends. Findings: The results indicate a lack of emphasis on personal and non-technical skills in undergraduate education compared to general computer science, software development, and coding courses. Employers’ and software experts’ responses emphasize that soft skills should not be ignored, and that, of these, analytical thinking and teamwork are the two most requested. Rather than a theoretical emphasis, courses should include hands-on projects. Rapid developments and innovations in information technologies demand that spiral and waterfall models are replaced with emerging software development models, such as Agile and Scrum development. Recommendations for Practitioners: A multidisciplinary approach should be taken to the teaching of soft skills, such as communication, ethics, leadership, and customer relations. Establishing multiple learning tracks in IT education would equip students with specialized knowledge and skills in IT. An effective communication channel should be established between students and industry. It is also important to reduce the distance between academics and students and to provide an interactive environment for technical discussions. Enterprise level computing and Framework use provide job market advantages. Recommendation for Researchers: Researchers and department heads, particularly those involved in curriculum design and accreditation, could use the results of this exemplary study to identify key topics for attention. Impact on Society: Changes of various degrees are required in the current curricula in many higher education institutions to better meet student needs. Societies and technology are dynamic in nature, and information technology-related curricula in higher education institutions should be equally dynamic. Future Research: Since technology (especially information technology) transforms and advances itself so rapidly, this study should be replicated t to investigate how these changes affect the gap between revised curricula and current industry expectations.


Presentations are one of the proficient skills, which every professional has to acquire. A Presentation is an effectual tool to execute a plan. Presentations are necessary for decision making, to give training or a set of instructions while handling a project, to learn a skill, to select a service or strategy, to report progress and so on. Technical presentation is one of the soft skills that every Engineering professional needs to familiarize and master. Technical presentations elucidate the design and working of a product, technological progression and a solution to tackle a difficulty. Every technologist despite his/her technical skill and expertise also needs to be an effective presenter in order to execute his project and this is the need of the hour. The present paper prepared after substantial research and knowledge gained through experience, focuses on how to cultivate the skill of presentation in an effective manner so that the audience becomes engrossed and enthralled. The paper also sheds light on the techniques of selecting a topic, preparing a paper, modus operandi of opening, conducting and closing a presentation, memory techniques to remember the content, appearance, tact, body language, tone, innovation and methods to collect audience feedback required for effective technical presentation.


2019 ◽  
pp. 1420-1432
Author(s):  
Darrell Norman Burrell

For many cybersecurity professionals it is often their technical skills, certifications, and technical academic education that gets them hired and even promoted from a line employee to a management role in technical departments and technical organizations. Being in management roles requires the development of new leadership soft skills that include personality traits, attitudes, habits, and behaviors you display when working with leading, coaching, empowering and developing others. While good soft skills are also important for employees, they are critical for managers - and for those who want to be managers. This article explores that nature of those skills and approaches to help organizations develop leaders in these areas.


Author(s):  
Josiline Phiri Chigwada

The chapter showcases the 21st century skills that are required by librarians. The digital era brought about a lot of changes in the way that librarians interact with their clients. Due to the changing needs of clients, librarians should ensure that they are well equipped to deliver the needed services. The objectives of the chapter are to identify the skills that librarians should possess in the 21st century, examine how librarians acquire those skills, and discuss the challenges that are faced when acquiring those skills. Structured literature review and web content analysis were used to get the LIS skills. It was discovered that librarians should possess professional, technical, and soft skills in order to remain relevant in the 21st century. The findings revealed that librarians can acquire skills through on the job trainings or formal education. The major challenge that is faced by librarians is the issue of lack of funds to support their capacity building endeavours.


Author(s):  
Duncan Harding

This chapter considers our communication skills in the interview and describes techniques to help communicate effectively with the interviewer. It starts by looking at the psychological context of communication, and then moves onto verbal communication, considering the way content is delivered in its conciseness, tone, and volume. It discusses depth and breadth of content and how to hint at a broader level of understanding in the interview without straying from the question. Our non-verbal communication and expression reflects our core underlying state and this theme is explored by considering body language and facial expression, appropriate language, signposting, and summarizing. The chapter discusses the illusion of structure and includes an exercise to improve our dissemination, accuracy, and fluency of speech. The chapter finishes by learning how to listen and thinking about what makes an expert communicator.


2019 ◽  
Vol 23 (3) ◽  
pp. 359-370 ◽  
Author(s):  
Tim Lomas

Although semiotics has historically been a focus of interest in psychology, its impact over recent decades has been fairly muted. Moreover, no systematic efforts have been made to study and understand it from a positive perspective, that is, the way sign-systems are or can be “positive.” As such, this article introduces the notion of “positive semiotics,” a label for the disparate research and theorizing that is already underway across academia relating to this topic. The article draws on the work of Charles Sanders Peirce, particularly in terms of his triadic view of sign-systems as comprising a sign, an object, and an interpretant. The idea of positivity is then elucidated using the criterion of desirability, drawing on the work of James Pawelski. Attempts are also made to ascertain the nature of desirability, including normative forms (clarified here using the conceptual triad of goodness, truth, and beauty) and nonnormative forms (understood as personal wants). The article then considers four key semiotic channels—discursive language, body language, symbols, and art—looking at selective examples of how positive semiotics might pertain to that channel. It is hoped the article will stimulate further interest in, and work on, a phenomenon that is of considerable importance to psychology and beyond.


The Way Ahead ◽  
2015 ◽  
Vol 11 (01) ◽  
pp. 15-17
Author(s):  
Islin Munisteri ◽  
Rita Okoroafor ◽  
Asif Zafar ◽  
David Sturgess ◽  
Amanpreet Gill

2021 ◽  
Vol 18 (1) ◽  
pp. 22
Author(s):  
Yuniarti Yuniarti

Kemampuan berbahasa Inggris, khususnya keterampilan berbicara, penting dimiliki oleh mahasiswa tingkat universitas. Kemampuan ini hanya dapat diperoleh dengan banyak melakukan latihan (practice) dan membiasakan diri berada di lingkungan yang menggunakan bahasa Inggris agar paparan berbahasa Inggris lebih maksimal. Pelatihan kemampuan berbicara dalam bentuk speaking performance menjadi salah satu kegiatan yang membantu mahasiswa untuk meningkatkan kemampuan bahasa Inggris mereka. Pelatihan speaking performance menggunakan strategi role-playing berbasis local content yang menjadi kegiatan pengabdian ini merupakan inovasi dalam proses pembelajaran diluar konteks mata kuliah. Dalam pelaksanaannya, kegiatan pengabdian ini memberikan peluang mahasiswa untuk bermain peran menggunakan cerita Rakyat Kalimantan Barat yang sudah di adaptasi menggunakan bahasa Inggris. Pelatihan yang berlangsung 5 kali pertemuan ini, mengharuskan mahasiswa untuk memahami cerita berbahasa Inggris sehingga tidak hanya substansi pemahaman cerita akan tetapi juga penguasaan kosakata baru yang ada di dalam dialog, penggunaan facial expression and body language, pronunciation, intonation and accuracy, dan stage blocking. Oleh karena karena itu, kegiatan pengabdian yang berupa pelatihan ini diharapkan dapat memotivasi mahasiswa untuk meningkatkan rasa percaya diri dalam menggunakan bahasa Inggris, serta menjadi aktivitas yang menyenangkan untuk meningkatkan kemampuan berbicara, melestarikan budaya lokal serta menanamkan soft skills. 


2021 ◽  
Vol 11 (4) ◽  
pp. 2648-2654
Author(s):  
Dr. Pusuluri Sreehari

Employers assess and judge their employees on their knowledge of both technical skills and soft skills. Until the recent past, technical skills were given top priority. However, that perception has changed over time. The knowledge of soft skills is now being considered as important as or more important than technical knowledge. Professional success depends upon a host of parameters such as experience, expertise, skill level, personality traits, work style, communication style, and work-life balance. Soft skills have also become a key parameter of professional success. This paper looks at the factors that have contributed to the acknowledgment of the significance of the soft skills at workplace and also presents the ways in which the knowledge of the soft skills could be enriched to go up the career ladder. It proposes a list of key soft skills such as self-awareness, emotional intelligence, team work, cross-cultural communication and personal accountability, which are expected to be the game changers. It is hoped that the employees’ knowledge about essential soft skills would enable them to become productive and mindful professionals at their workplaces. It is also implied that employees view soft skills as valuable assets rather than extraneous matters in their professional success. The insights presented in the paper, if deployed diligently, could augur well for career growth and enable the employees to remain relevant even if the job and technology scenario keep changing.


2017 ◽  
Vol 7 (1) ◽  
pp. 155-158
Author(s):  
DEIVASREE ANBU A ◽  
Makesh S

Interpersonal communication is an interactional process in which one person sends message to another. It encompasses of oral, written and non- verbal.People around the world are very cautious about their health. The nature of human beings differs from person to person. Communication is one of the normal activities which play the major role among every human being. Communication may be verbal or nonverbal. Verbal communication does not create an impact whereas non-verbal communication creates impact on the behaviour of human beings. Non- verbal communication consists of sign language, body language, eye contact, gesture, touch, space, ocalics and so on. Non- verbal communication creates an impact among every one. A person‘s expression says more than that of wordsconveyed verbally.


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