scholarly journals Collective remembering of organizations

2015 ◽  
Vol 20 (4) ◽  
pp. 431-447 ◽  
Author(s):  
Michael Andreas Etter ◽  
Finn Årup Nielsen
Keyword(s):  
Information And Communication Technologies ◽  
News Media ◽  
Relevant Information ◽  
Corporate Communication ◽  
Global Memory ◽  
Press Releases ◽  
Collective Memories ◽  
Content Type ◽  
The Public ◽  
Online Encyclopedia

Purpose – How organizations’ pasts are presented to the public is crucial, because this presentation shapes corporate reputations. Increasingly, various actors contribute to the public remembering of organizations with new information and communication technologies (ICTs). The purpose of this paper is to investigate the online encyclopedia Wikipedia as a global memory place, where the pasts of organizations are communicatively co-constructed by actors of a loosely connected community. Design/methodology/approach – The authors analyze 1,459 edits of Wikipedia pages of ten organizations from various industries. Quantitative content analysis detects Wikipedia edits for their reputational relevance and reference to formal sources, such as corporate communication or newspapers. Furthermore, the authors investigate to which degree current corporate communication in form of 177 press releases has an influence on the remembering process in Wikipedia. Findings – The analysis shows how the continuous construction of collective memories bridges past formal corporate communication, news media, and other sources with the present, exposing, and suppressing relevant information concerning corporate reputation for large audiences. The analysis of press releases shows that current frames provided by corporate communication finds only little resonance in the ongoing remembering processes in Wikipedia. Originality/value – Conventional approaches toward remembering of organizations embrace an organization centric view, whereby corporate communication strategically leverages organizational pasts. This paper contributes to the understanding of the ongoing, networked, and collective co-construction of organizational pasts by various authors through ICTs.

The Role of Financial Performance in Corporate Reputation Management: An Analysis on the Press Releases Published by Corporations During the Pandemic

2021 ◽  
Author(s):  
Deniz Akbulut ◽  
Metin Enes Dönmez
Keyword(s):  
Financial Performance ◽  
Corporate Reputation ◽  
Performance Indicator ◽  
Corporate Communication ◽  
Communication Strategy ◽  
Reputation Management ◽  
Press Releases ◽  
The Public ◽  
The Press ◽  
The Face

As with all their assets, organizations need management when it comes to their reputation. Having a successful corporate reputation is closely related to how corporations manage their existing reputation. The main components of long-term corporate reputation are categorized as appealing to emotions, product and service quality, vision and leadership, financial performance, workplace environment and social responsibility (Fombrun et al., 2013: 253). Among these components, financial performance is positioned as one of the main factors that come to the fore especially in crisis situations. Financial performance is also an effective factor in building trust in all relationships established with the target audience. Therefore, organizations should reflect their financial performance with a good corporate communication strategy in order to create a solid corporate reputation based on trust. The Covid-19 pandemic, which affected the whole world in 2019, negatively affected many corporations in Turkey economically. In the face of this situation, which can be described as a global crisis, corporations carried out corporate communication activities that support corporate reputation management in order to turn the crisis into an opportunity. It is seen that especially the financial performances of the corporations are highlighted among these activities carried out with the aim of strengthening the positive image of the corporations in the eyes of their stakeholders and the public. Within the scope of this research, the press releases published by five companies operating within the automotive sector in Turkey, among the sectors given in the Sectoral Impact of Covid 19 on the Economy report of Global Times (2020), were examined through the content analysis method in the context of financial performance indicators. The purpose of the research is to reveal how organizations reflect their strategies, which include the elements that reflect their financial performance in their press releases, to the public. As a result of the research, the financial performance indicator that took the most place in all the press releases examined was determined as “competitive advantage”.

Data sharing, international property practices and the GDPR: communicating with your consumers

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lucy Cradduck ◽  
Scarlett Stevens ◽  
Matthew Cowan
Keyword(s):  
New Zealand ◽  
Relevant Information ◽  
Public Access ◽  
European Economic Area ◽  
The European Union ◽  
Content Type ◽  
General Data Protection Regulation ◽  
The Public ◽  
Business Partners ◽  
General Data

PurposeThe purpose of this paper is to examine the requirements of the General Data Protection Regulation (“GDPR”) in order to: identify its requirements for the Australian and New Zealand based members of multi-national property firms (“MNPF”); and understand how those firms are currently engaging with customers regarding the obligations the GDPR imposes.Design/methodology/approachThe research was undertaken by means of doctrinal legal research that engaged with statutory law, related policy documents, accessible private firm documents and website materials, and academic and other related writings. The authors considered these in the context of the GDPR's requirements, and how relevant obligations were communicated to the public on the MNPF Australian and New Zealand members' websites.FindingsThe research confirms the available literature's observations of the GDPR's broad reach and the firms to which it applies. The difficulties experienced in locating relevant information highlights the need for a change to firm processes to ensure that any communication obligations are met. The cases engaged with also serve to highlight the need to ensure that the actual practice is consistent with required GDPR processes.Research limitations/implicationsThe research faced three limitations. First: there was a limited number of relevant Australian and New Zealand based property related firms available to consider: not all property related firms were members of a MNPF or had business partners or customers/clients in the European Union or European Economic Area. Second: one of the relevant firms had already identified it was withdrawing from the Australian market. Third: there was a lack of public access to all materials as, while privacy policies as required by domestic laws were readily accessible, access was not readily available to GDPR related or required information or documents.Originality/valueThe research adds to the academic literature in this emerging area of international legal obligation.

scholarly journals Setting the agenda for research on issue arenas

2014 ◽  
Vol 19 (2) ◽  
pp. 200-215 ◽  
Author(s):  
Marita Vos ◽  
Henny Schoemaker ◽  
Vilma Liisa Luoma-aho
Keyword(s):  
Communication Strategies ◽  
Corporate Communication ◽  
Issues Management ◽  
Content Type ◽  
The Public ◽  
Starting Point ◽  
Stakeholder Interaction ◽  
Setting Theory ◽  
Practical Implications ◽  
Different Levels

Purpose – This paper seeks to contribute to the field of corporate communication by clarifying the theoretical basis of communication in issue arenas and proposing an agenda for research on issue arenas. Design/methodology/approach – Drawing on insights from stakeholder thinking, network theory, issues management, and agenda-setting theory, the authors identify different levels of analysis that could explain the behaviour of organisations in the public debate on current issues. Findings – The organisation-centred approach is replaced by a strong emphasis on interaction in networks of organisations, groups and individuals. Decision-making on communication strategies can be further developed by analysing the particularities of each issue arena, in particular the characteristics of the issue and the actors involved as well as the course of the debate and the communication strategies utilised in stakeholder interaction. Research limitations/implications – This theoretical approach calls for further research, but offers an agenda and suggests four starting levels for analysis. Practical implications – This paper provides a timely approach to the analysis of corporate communication that may help understand the complexities of a rapidly changing organisational environment and, ultimately, assist organisations in developing customised communication strategies suited to each issue arena relevant to their operations. Originality/value – Insights from various theories are brought together to serve as a starting point for the further analysis of communication in issue arenas.

Framing the onset of the COVID-19 pandemic in the Icelandic media: What were the key concerns and who could raise them?

2021 ◽  
Vol 17 (1) ◽  
pp. 131-152
Author(s):  
Adda Guðrún Gylfadóttir ◽  
Jón Gunnar Ólafsson ◽  
Sigrún Ólafsdóttir
Keyword(s):  
News Media ◽  
Information Dissemination ◽  
Relevant Information ◽  
Media Content ◽  
Economic Factors ◽  
The Public ◽  
Health Related ◽  
Key Issues ◽  
The Media ◽  
The Relationship

The worldwide outbreak of the COVID-19 pandemic has highlighted the importance of reliable and relevant information dissemination. How well a crisis like COVID-19 is handled depends, in many ways, on how the public perceives the crisis and risks related to it, through the media. Therefore, how the situation is framed, what are seen as key issues, and who is perceived to be in charge, can have implications for the outcome. This article analyses Icelandic news media content about COVID-19 at the onset of the pandemic by using theories of agenda-setting and framing. The objective is to examine how the pandemic was framed, which topics were highlighted and who was given a voice in the media. We specifically investigate what kind of leadership was present during the earliest stages of the pandemic. Using content analysis, we examined media content about COVID-19 from 21 Icelandic media outlets from January 1st to March 31st, 2020. Our conclusions show that from the start of the pandemic, health related subjects, such as disease prevention, COVID-19 statistics and the health care system were salient in the media, though tourism and economic factors were also quite prominent. Furthermore, experts were at the helm of communication whilst politicians remained more in the background. The dissemination of instructions and rules illuminates the relationship between the experts and politicians, as the experts were given a voice in the media to communicate such information. The politicians, however, directly cited the experts, thanked them or endorsed them, when they spoke on instructions and rules in the media.

A good company gone bad

2019 ◽  
Vol 23 (1) ◽  
pp. 31-51 ◽  
Author(s):  
Young Eun Park ◽  
Hyunsang Son ◽  
Sung-Un Yang ◽  
Jae Kook Lee
Keyword(s):  
Machine Learning ◽  
Public Relations ◽  
News Media ◽  
Machine Learning Techniques ◽  
Agenda Building ◽  
Press Releases ◽  
Content Type ◽  
Corporate Social ◽  
Corporate Crisis ◽  
Crisis Situations

PurposeThe purpose of this paper is to demonstrate whether or not public relations efforts in corporate social responsibility (CSR) influence the news media in corporate crisis situations.Design/methodology/approachThe study conducted a content analysis of press releases and news media based on traditional human-coded cross-lag analyses and a machine learning technique, a novel method of big data analysis to test hypotheses.FindingsResults indicate that CSR press releases indeed influenced the news media. During the crisis point, however, agenda-building was not observed.Practical implicationsCorporations need to continue CSR activities and provide public relations materials consistently even after a crisis, as an agenda-building role could be recovered.Originality/valueThe study examines the relationship between CSR and crisis situations in an agenda-building theoretical framework. The authors introduce agenda-building in the corporate sector with machine learning techniques.

Between sealed borders and welcome culture

2017 ◽  
Vol 21 (4) ◽  
pp. 384-398
Author(s):  
Marc Jungblut
Keyword(s):  
News Media ◽  
Public Diplomacy ◽  
International News ◽  
Al Jazeera ◽  
News Production ◽  
Content Type ◽  
The Public ◽  
Successful Communication ◽  
The Media ◽  
Information Subsidies

Purpose The purpose of this paper is to investigate the German and Hungarian Governments’ mediated public diplomacy (mpd) efforts during the European migrant crisis and their reflection in the international news media. Design/methodology/approach The study relies on a quantitative content analysis of English press releases and interviews distributed by the governments and their reflection in CNN and Al-Jazeera English. Overall, a sample of 483 texts was coded. Herein, the main actors, topics, frames, and information subsidies were analyzed. A comparison of the public diplomacy efforts and their reflection in the news then allows for assumptions about their potential impact on the news. Findings The data shows that the Hungarian Government uses more information subsidies in their communication than their German counterpart. Hence, the news agenda shows more similarities to the main topics put forward in the Hungarian sub-sample. The news framing, however, is more favorable toward the perspectives put forward in the German public diplomacy. Practical implications The results indicate that well planned and designed messaging does not guarantee successful communication. It also shows that critical journalism still plays an important role in the international news production. Originality/value The paper’s main contribution is that it goes beyond the war-based case studies on mpd and investigates one of the most relevant transnational issues in the last decades. In addition, it sheds light on why the media reflect some sponsored frames while they mostly discredit others.

An empirical investigation on waqf governance practices in waqf institutions in Malaysia

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Iqmal Hisham Kamaruddin ◽  
Mustafa Mohd Hanefah
Keyword(s):  
Content Analysis ◽  
Design Methodology ◽  
Empirical Investigation ◽  
Relevant Information ◽  
Annual Reports ◽  
Fund Management ◽  
Content Type ◽  
The Public ◽  
Governance Practices ◽  
Governance Processes

Purpose This study aims to examine and compare the current waqf governance practices in waqf institutions in Malaysia. Design/methodology/approach This paper reviews professional documents and literature to propose a new and practical waqf governance measurement. Waqf governance measurements were used to examine and compare the current waqf governance practices among waqf institutions in Malaysia. The annual reports of all waqf institutions under the State Islamic Religious Councils (SIRCs) were analysed using content analysis on the current waqf governance practices using binomial logic. Findings Overall, the results indicate moderate waqf governance practices under three waqf governance categories, namely waqf governance policy, waqf governance board and waqf governance processes. This study also found a significant impact of corporatisation reformation of waqf institutions on waqf governance practices. Research limitations/implications The findings indicate the need for all waqf institutions in Malaysia, especially for non-corporate waqf institutions, to enhance their waqf governance practices by disclosing all relevant information to the public. This is because the success of waqf fund management can be portrayed through the management’s transparency in waqf governance practices on how they deliver and use their resources to attain socio-economic objectives. Originality/value To the best of the authors’ knowledge, this study is among the first studies that examined and evaluated the current waqf governance practices in several waqf institutions in Malaysia.

Battle for truth: poetic interruptions into symbolic violence through sound portraits

2019 ◽  
Vol 19 (1) ◽  
pp. 29-40
Author(s):  
Alison Baker
Keyword(s):  
Social Change ◽  
Young Women ◽  
News Media ◽  
Data Gathering ◽  
Content Type ◽  
Cultural Narrative ◽  
The Public ◽  
African Heritage ◽  
Cultural Violence ◽  
Deep Listening

PurposeRacialised misrepresentation circulated en masse can be understood as a form of symbolic and cultural violence. Such misrepresentations create a dominant cultural narrative that positions people of African background as violent and troubled and therefore incompatible with Australian society. Young people from various groups have been using arts-for-social-change to challenge and dismantle these imposed misrepresentation and reconstruct narratives that reflect their lived experiences. The purpose of this paper is to explore sound portraits, both the process and product, by tracing the journey of New Change, arts collective comprised of young women of African heritage, who have been pushing for social change.Design/methodology/approachThis collaborative research mobilises arts methodologies, bringing together sound arts, audio documentary and narrative research methods. Data gathering included arts artefacts and interviews with the young women and sound recordings from news media to craft a sound portrait entitled “Battle for truth”.FindingsBattle for Truth is a sound portrait that serve as the findings for this paper. Sound portraits privilege participants’ voices and convey the complexity of their stories through the layering of voices and other soundscapes. This sound portrait also includes a media montage of racialised misrepresentation.Social implicationsThrough their restorying, sound portraits are a way to counter passive and active forgetting and wilful mishearing, creating a space in the public memory for polyphonic voices and stories that have been shutout. Sound portraits necessitate reflexivity and dialogue through deep listening, becoming important sites for reimagining possibilities for social change and developing new activist avenues.Originality/valueThis paper brings together sonic methods, liberation arts and social justice perspectives to attend to power, race, gender and voice.

Synthesizing e-government maturity model: a public value paradigm towards digital Pakistan

2020 ◽  
Vol 14 (3) ◽  
pp. 495-522 ◽  
Author(s):  
Sohail Raza Chohan ◽  
Guangwei Hu ◽  
Wenfeng Si ◽  
Ahmad Tisman Pasha
Keyword(s):  
Public Participation ◽  
Information And Communication Technologies ◽  
Research Approach ◽  
Maturity Model ◽  
Public Value ◽  
Maturity Models ◽  
Content Type ◽  
The Public ◽  
Science Policy Interface ◽  
The Government

Purpose This study aims to fulfill the research gap by suggesting an appropriate and adaptable e-government (e-gov) maturity model for Pakistan not just in the abstract pattern relatively but also in a practical solution assured by the industry experts. Design/methodology/approach The qualitative research approach using key informants from the public sector domain; furthermore, e-gov performance artifacts were verified by the citizens through the process of focus group interviews. Findings The major finding of the study is the development of e-gov maturity model with implementations artifacts in proposed stages as follows: availability, interaction, integration, transactions and public participation. Research limitations/implications This study contributes a qualitative meta-synthesis in the field of e-gov maturity models and could support researchers who are in a quest of knowledge and references to develop new maturity models for their specific countries by providing them with useful resources for further investigation and study. Practical implications This maturity model will strengthen the argument that the e-gov services are necessary for the acceptance behaviour of the citizens and the prosperous public administration by the Government in Pakistan. This research strengthens the science-policy interface that has prevented governments from delivering changes on the ground to the public, and it will also identify diversified opportunities for the e-gov sector that can reverse the lack of investment in this domain. Social implications The study intends to provide directions to policymakers for the development of e-gov services for the citizens. Additionally, the public value of e-gov can be better understood in the form of citizens’ expectations from the government and this model will integrate public participation in the development of e-gov service. Originality/value The public value of e-gov can be better understood in the form citizens’ expectations from the government through this maturity model, furthermore, it can be recommended that the government can improve the relationship between the citizens and the state through the use of information and communication technologies which will strengthen the democratic process in Pakistan.

scholarly journals Stakeholders' perspectives of public participation in landuse policy: the Nigeria experience

2020 ◽  
Vol 23 (3) ◽  
pp. 315-326
Author(s):  
Adewumi I. Badiora
Keyword(s):  
Public Participation ◽  
Relevant Information ◽  
Public Consultation ◽  
African Countries ◽  
Content Type ◽  
The Public ◽  
Whole Process ◽  
Landuse Planning ◽  
Level Of Satisfaction ◽  
Narrative Techniques

PurposeIt has long been recognised that the top-down approach is prevailing over bottom-up approach in landuse planning in African countries. The purpose of this paper is to evaluate and identify the facilitators and limitations to have effective public participation (PP), and suggest how the practices can be improved in Nigeria.Design/methodology/approachUsing Nigeria as a case study, this paper involves interviews of various stakeholders, including government staff, representatives of interest groups, general public, members of the planning board and planning commission. Information is analysed by narrative techniques of reporting.FindingsThere is a general judgment that PP is vital to landuse policy. Early public consultation was preferred, as many respondents pointed out that this would help shape the final policy. Yet, their opinion varied on whether relevant information was provided to the public, as well as their level of satisfaction with the whole process. While the process was fairly seen as giving opportunities for the public to make comments on public policy, the approach appeared not to be fruitful in many cases: (a) when the scope was broad; (b) lack of representativeness and abstruse information; (c) insufficient feedback to the participants; and (d) corruption and shortage of resources to complete the process promptly.Practical implicationsUnderstanding the facilitators and limitations that impact the success of PP can help provide guidance to improve the decision-making processes of public policies.Originality/valueThis paper fills the knowledge gap by providing the Nigerian experience on stakeholders' perspectives of PP in developing countries.

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