Built environment dimensions in the context of a gas station in Brazil

Facilities ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marcelo Benetti Corrêa da Silva ◽  
Suélen Bebber ◽  
Gabriel Sperandio Milan ◽  
Angélica Ravizzoni Veronese ◽  
Jéssica Testolin ◽  
...  
Keyword(s):  
Factor Analysis ◽  
Regression Analysis ◽  
Built Environment ◽  
Multiple Regression ◽  
User Satisfaction ◽  
Content Type ◽  
Post Occupancy Evaluation ◽  
Need To Evaluate ◽  
Gas Station ◽  
The Impact

Purpose This paper aims to identify the built environment attributes and dimensions to assess customers’ satisfaction concerning the built environment in a gas station located in southern Brazil. Besides, this study aims to verify the dimensions that most impact customers’ satisfaction and the attributes that are most relevant to customers. Design/methodology/approach The research was operationalized through a survey and data were analyzed with confirmatory factor analysis. Multiple regression analysis was used to assess the impact of the dimensions on perceived customer satisfaction, while stepwise linear multiple regression was used to identify the most significant attributes. Findings The factor analysis result indicates that 66.77% of the variance explained concerns to six built environment dimensions (or factors). The regression analysis shows that overall satisfaction with the gas station is predicted by the dimensions appearance, functionality and location, and positively related to seven attributes. In relation to the built environment satisfaction, the location and functionality of the dimension are its predictors and positively related to five attributes. Research limitations/implications Further studies in different contexts are required to test the reliability of the built environment dimensions – comfort, functionality, configuration, location and appearance. Also, the study calls for further debate about the built environment related to the occupant or user satisfaction and other factors that can impact it. Originality/value This study identifies the need to evaluate the impacts of post-occupancy evaluation of measurable factors related to the user’s judgment.

Comparing user satisfaction of older and newer on-campus accommodation buildings in Australia

Facilities ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xinyu Xu ◽  
Riza Yosia Sunindijo ◽  
Eveline Mussi
Keyword(s):  
Thermal Comfort ◽  
User Satisfaction ◽  
Evaluation Study ◽  
Three Dimensions ◽  
Content Type ◽  
Post Occupancy Evaluation ◽  
South Wales ◽  
Adaptive Thermal Comfort ◽  
Acoustic Comfort ◽  
The Impact

Purpose This paper aims to assess the level of occupants’ satisfaction, comparing older and newer on-campus accommodation buildings in Sydney, Australia, aiming to identify their comfort factors deficiencies in terms of design and construction solutions/strategies (e.g. spatial arrangements, materials, thermal comfort). Design/methodology/approach A post occupancy evaluation survey was used to assess the occupant satisfaction with three on-campus accommodation buildings in The University of New South Wales (UNSW) Sydney. One of the selected buildings is an older building opened for occupation in 1996, and the other two are more recent on campus accommodations buildings. The survey included 11 post occupancy evaluation elements identified through literature review which were categorised into three dimensions: technical, functional and behavioural. Findings The results show that the satisfaction levels with thermal and acoustic comfort were below standards for both older and newer buildings. In addition, the older building used in this study was rated low in terms of: indoor air quality, lighting, maintenance and management, vertical transportation facility, room layout and furniture quality, building layout and aesthetics and level of privacy. Such factors related to both functional and behavioural dimensions were of greater satisfaction in newer buildings. Practical implications Findings suggest the high priority of strategies that address and improve the thermal and acoustic comfort of older and newer on-campus accommodation buildings if the intention is to enhance students’ satisfaction, especially considering the impact that these facilities have on students’ performance. Thermal performance in different seasons and adaptive thermal comfort activities should be considered in the design of new on-campus accommodation buildings and the retrofit of existing old buildings. Originality/value On-campus accommodation is an important facility that supports student learning outcomes and helps students adapt in a new learning environment. A post occupancy evaluation study to assess the adequacy of this facility is still lacking because previous studies have generally focussed on class rooms and work spaces in the education sector. This research compares the user satisfaction of older and newer on-campus accommodation buildings in Australia, to highlight deficiencies and areas for improvement in the design of existing and future buildings.

The Effect of Experiential Marketing on Satisfaction of Microblogging Sites

2015 ◽  
Vol 6 (1) ◽  
pp. 28-43
Author(s):  
Didar Büyüker İşler
Keyword(s):  
Factor Analysis ◽  
Regression Analysis ◽  
User Satisfaction ◽  
Online Survey ◽  
Marketing Strategies ◽  
Descriptive Statistics ◽  
Experiential Marketing ◽  
Different Dimensions ◽  
Twitter Users ◽  
The Impact

The aim of this research is to examine, the microblogging sites, Twitter which have considerably been used in recent years within the scope of one of the marketing strategies; experimental marketing. In this sense, the impact of the different dimensions of experiential marketing on the satisfaction of the Twitter users was tested by means of social networks. An online survey was published for this purpose and the findings were analyzed within the scope of the hypothesis identified by the SPSS 17.0 program. Descriptive statistics, factor analysis and multiple regression analysis were used during the study. As a result of the findings, all of the five asserted hypothesis were verified. User satisfaction and all the different dimensions of experiential marketing such as sense, feeling, thinking, acting and familiarizing are in a positive and linear relationship.

scholarly journals Library patrons’ emotions after information retrieval: effects of perceived self-efficacy

2016 ◽  
Vol 50 (3) ◽  
pp. 288-302 ◽  
Author(s):  
Norazah Mohd Suki ◽  
Norbayah Mohd Suki
Keyword(s):  
Regression Analysis ◽  
Information Retrieval ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Self Efficacy ◽  
Physiological State ◽  
Social Feedback ◽  
Content Type ◽  
Self Evaluation ◽  
The Impact

Purpose – Successful information retrieval is determined by library patrons retrieving accurate, relevant, and up-to-date information stored in documents; this affects their self-efficacy, emotions, and behavior. The purpose of this paper is to examine the impact of mastery experiences, self-evaluation, vicarious observation of others’ experiences, social feedback, and physiological state of library patrons’ emotions after information retrieval. Design/methodology/approach – A structured close-ended questionnaire survey was utilized of which 200 responses were valid and usable for data analysis. Multiple regression analysis was executed to assess the influence of personal self-evaluation, comparisons with others, physiological state, and social feedback, on the library patrons’ emotions after information retrieval. Findings – The findings of this study indicated that social feedback had the greatest influence on the library patrons’ emotions after information retrieval, followed by personal self-evaluation and physiological state. Originality/value – This study employed quantitative research design utilizing multiple regression analysis which provides useful insight for university librarians on the specific factors that have significant effects on library patrons’ emotions after information retrieval. The outcomes add a new perspective to preceding studies on library patrons’ emotions after information retrieval, which has previously been inadequately researched in the Malaysian setting.

Socialization and the buying behaviour of the Arab child consumers: insights from Oman

2019 ◽  
Vol 11 (2) ◽  
pp. 461-478 ◽  
Author(s):  
Suhail M. Ghouse ◽  
Monica Chaudhary ◽  
Omar Durrah
Keyword(s):  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Content Type ◽  
Child Socialization ◽  
Arab Children ◽  
Product Categories ◽  
Research Gap ◽  
The Impact ◽  
Research Studies

Purpose This paper aims to explore and analyze the various consumer socialization agents for the young Omani Arab children, who play a key role in the family purchase process. Design/methodology/approach A mixed method research approach was adopted in the form of a survey and short interviews for the study. The study was performed on the children in the age group of 7-14 years, enrolled in Omani schools. The socialization factors were grouped through the exploratory factor analysis and multiple regression analysis was conducted to assess the impact of the factors on the purchase of various product categories. Finally, short personal interviews with the children were made to validate the results. Findings A model was proposed incorporating the four different socialization patterns of Omani children involving parents, friends, television and internet. The model was tested with the purchase of different product categories through multiple regression analysis. The results supported the parents, television and friends while rejected the internet as a means of socialization of Omani children. The qualitative analysis also revealed the same results, further incorporating the role of other family members in the socialization of the children. Research limitations/implications A research gap exists in the consumer literature related to the Arab child socialization as the previous scholars had contributed mainly in the developed Western context, hence, demanding further research studies in the young Arab consumers’ perspective. Practical implications Being the first of its type in the regional context, the research is important for the researchers who wish to understand the socialization process and its agents for the Omani Arab children. The research provides insights about the psychology of Omani children towards the products, which can aid the marketers to design appropriate marketing programmes targeting the growing child segment in the Arab world. Originality/value A significant research gap exists and suggests a research study on the patterns of socialization of the Arab children as no similar research had been previously conducted related to this context on child socialization. This research will serve as a base for future research studies in the socialization and purchase behavior of the Arab children.

Factors affecting performance of co-operatives in Malaysia

2016 ◽  
Vol 65 (5) ◽  
pp. 641-671 ◽  
Author(s):  
Hafizah Hammad Ahmad Khan ◽  
Mahazril 'Aini Yaacob ◽  
Hussin Abdullah ◽  
Siti Hajar Abu Bakar Ah
Keyword(s):  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Intellectual Capital ◽  
Intangible Assets ◽  
Pearson Correlation ◽  
Content Type ◽  
Factors Affecting ◽  
Structural Capital ◽  
The Impact

Purpose – The purpose of this paper is to investigate the factors affecting co-operatives performance by focussing on the roles of its intangible assets which are in the form of intellectual capital and members’ participation. Design/methodology/approach – Questionnaires have been distributed among co-operatives board of members of the 100 best co-operatives in Malaysia. This study used Pearson correlation and multiple regression analysis to examine the impact of intellectual capital and members’ participation on the co-operatives performance and determine the most influencing factors that affect the performance. Findings – Results showed that there is a positive relationship between structural capital, relational capital and members’ participation with the co-operatives performance while human capital has been found to have a negative relationship. This is further supported by the findings based on the multiple regression analysis whereby all the independent variables were found to be significant expect for structural capital. Based on the findings, this study proposed a model for co-operatives’ performance which is based on its intangible assets. Practical implications – Findings of this study would provide guidance for the co-operatives sector to improve its performance and indirectly help the government in realizing the nation economic goals. Originality/value – This study provided a better understanding on the performance of the co-operatives by focussing on the roles of its intangible assets. Apparently, there are very limited studies on intellectual capital which is based on co-operative framework and thereby this present study would fill in the gap. In addition, due to the objective of the co-operatives which differs from other types of organization, findings of this study might provide significant contribution on the study of intellectual capital.

scholarly journals PENGARUH SERVICESCAPE TERHADAP KEPUASAN PENGGUNA JASA (Studi Kasus Pada Kantor Imigrasi Kelas I Malang)

2018 ◽  
Vol 7 (2) ◽  
Author(s):  
Vivin Muarifah
Keyword(s):  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Analytical Method ◽  
User Satisfaction ◽  
Sampling Technique ◽  
Spatial Layout ◽  
Ambient Condition ◽  
Class 1 ◽  
The Impact

This study aimed to investigated the impact of servicescape on services user satisfaction at malang’s immigration office class 1. The analytical method used is multiple regression analysis. This research was conducted by distributing questionaires to 100 respondents at malang’s immigration office class 1 by using accidental sampling technique. Dimensions of servicescape that used in this study are ambient condition, spatial layout and functionality, signs, symbols, and artifacts, and social. Results of the analysis shows that dimensions servicescape have influence on services user satisfaction either simultaneously or partially

Parent-adolescent conflict and choice of conflict resolution strategy

2016 ◽  
Vol 27 (1) ◽  
pp. 88-115 ◽  
Author(s):  
Rashmi Singh ◽  
J. K. Nayak
Keyword(s):  
Factor Analysis ◽  
Conflict Resolution ◽  
Structural Equation ◽  
Content Type ◽  
Conflict Resolution Strategies ◽  
Adolescent Conflict ◽  
Conflict Resolution Strategy ◽  
Resolution Strategy ◽  
The Impact ◽  
Resolution Strategies

Purpose – The purpose of this paper is to investigate the impact of family communication patterns (FCPs) on adolescents’ choice of conflict resolution strategies during family holiday planning. Design/methodology/approach – The paper is framed by and builds on the literature on the adolescents’ choice of conflict resolution strategies and the FCP. The sample was collected using a survey among 400 adolescents in India. Exploratory factor analysis, confirmatory factor analysis and structural equation modelling have been used to analyse the data. Findings – The paper provides a significant relationship between FCP and the choice of conflict resolution strategies. The study findings suggested that adolescents’ choice of resolution strategy depends on the type of communication environment in the family. It has been seen that adolescents have more say in concept-oriented families and use different types of resolution strategies compared to socio-oriented families. Practical implications – The present study has considerable implications for the marketers and the academicians. Through FCP, marketers will be able to segment the families and, hence, may introduce efficient and competent marketing strategies and promotional campaigns. Originality/value – The paper offers insights into the choice of conflict resolution strategy by adolescents’ in different FCPs. The study has originality and offers value to marketers as it focuses on adolescents, and explores their perceptions about their influence during the decision process.

Quantitative analysis of the impact of craft worker availability on construction project safety performance

2016 ◽  
Vol 16 (3) ◽  
pp. 307-322 ◽  
Author(s):  
Hossein Karimi ◽  
Timothy R.B. Taylor ◽  
Paul M. Goodrum ◽  
Cidambi Srinivasan
Keyword(s):  
Regression Analysis ◽  
Poisson Regression ◽  
Construction Projects ◽  
Construction Project ◽  
Safety Performance ◽  
Content Type ◽  
Poisson Regression Analysis ◽  
Incident Cases ◽  
The Impact ◽  
Craft Worker

Purpose This paper aims to quantify the impact of craft worker shortage on construction project safety performance. Design/methodology/approach A database of 50 North American construction projects completed between 2001 and 2014 was compiled by taking information from a research project survey and the Construction Industry Institute Benchmarking and Metrics Database. The t-test and Mann-Whitney test were used to determine whether there was a significant difference in construction project safety performance on projects with craft worker recruiting difficulty. Poisson regression analysis was then used to examine the relationship between craft worker recruiting difficulty and Occupational Safety and Health Administration Total Number of Recordable Incident Cases per 200,000 Actual Direct Work Hours (TRIR) on construction projects. Findings The result showed that the TRIR distribution of a group of projects that reported craft worker recruiting difficulty tended to be higher than the TRIR distribution of a group of projects with no craft worker recruiting difficulty (p-value = 0.004). Moreover, the average TRIR of the projects that reported craft worker recruiting difficulty was more than two times the average TRIR of projects that experienced no craft recruiting difficulty (p-value = 0.035). Furthermore, the Poisson regression analysis demonstrated that there was a positive exponential relationship between craft worker recruiting difficulty and TRIR in construction projects (p-value = 0.004). Research limitations/implications The projects used to construct the database are heavily weighted towards industrial construction. Practical implications There have been significant long-term gains in construction safety within the USA. However, if recent craft shortages continue, the quantitative analyses presented herein indicate a strong possibility that more safety incidents will occur unless the shortages are reversed. Innovative construction means and methods should be developed and adopted to work in a safe manner with a less qualified workforce. Originality/value The Poisson regression model is the first model that quantifiably links project craft worker availability to construction project safety performance.

Understanding users’ behavioral intention to use voice assistants on smartphones through the integrated model of user satisfaction and technology acceptance: a survey approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mine Bertan Yılmaz ◽  
Kerem Rızvanoğlu
Keyword(s):  
Regression Analysis ◽  
Technology Acceptance ◽  
Behavioral Intention ◽  
User Satisfaction ◽  
Integrated Model ◽  
Perceived Usefulness ◽  
Intention To Use ◽  
System Quality ◽  
Content Type ◽  
Behavioral Intention To Use

Purpose This study aims to determine system quality (SQ) and information quality (IQ) characteristics of voice assistants (VA) on smartphones that are affecting users’ satisfaction and technology acceptance, and how these affect behavioral intention (BI) to use. Design/methodology/approach This study uses the integrated model of user satisfaction and technology acceptance to evaluate users’ behavioral intention to use VAs on smartphones. The model represents a causal chain from the key characteristics of SQ and IQ to beliefs and attitudes that ultimately affect use. An online survey was conducted with 75 university students, and the data was analyzed using multivariate analysis: Simple linear regression analysis and multiple regression analysis. Findings While SQ and IQ of VAs had stronger effects on perceived ease of use (PEU), information satisfaction and PEU showed significant influences on perceived usefulness (PU). The results supported the influence of PEU, PU, and attitude on BI to use but with lesser effect than what PU and attitude together had on BI. Research limitations/implications The sample was drawn from a population of students at a single and small university. Although this study received 160 responses, only 75 were appropriate for analysis. Originality/value There is no research, which adopts technology acceptance and user satisfaction approaches to VAs. To measure the causal effects, this study determined system and information characteristics that could explain SQ and IQ of the current VAs on smartphones. This study tested the proposed framework within the scope of the integrated approach.

Post-occupancy evaluation of outdoor spaces on the campus of the Federal University of Juiz de Fora, Brazil

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ana Clara Carvalho Tourinho ◽  
Sabrina Andrade Barbosa ◽  
Özgür Göçer ◽  
Klaus Chaves Alberto
Keyword(s):  
Critical Role ◽  
Future Research ◽  
Content Type ◽  
University Campuses ◽  
Post Occupancy Evaluation ◽  
Outdoor Spaces ◽  
The University ◽  
The Impact ◽  
Practical Implications

PurposeUsing the campus of a Brazilian university as case study, this research aims to identify which aspects of the outdoor spaces are the most significant in attracting people.Design/methodology/approachThis research relies on the application of different post-occupancy evaluation (POE) methods, including user tracking, behavioural mapping and questionnaires, on one plateau of the campus.FindingsThree group of aspects (socialization, proximity and infrastructure) were identified as key elements in explaining the impact of the campus physical characteristics on users’ behaviour. The results indicate that having characteristics of at least one group of aspects in those spaces can guarantee their vitality and, if there is presence of attributes of more than one group, liveliness can be increased.Research limitations/implicationsFurther studies should be conducted on an entire campus to identify other spatial elements in the three groups.Practical implicationsThis research contributes to the planning of future campuses and to solutions to the existed ones, indicating the most relevant spatial characteristics to be considered. Additionally, the combination of different methods may be useful to future research.Originality/valueMost of the investigations on the university campuses focus on the buildings, and little research has investigated the outdoor spaces, although they play a critical role in learning and academic life, where people establish social, cultural and personal relationships. In addition, studies using several POE allowed a consistent and complete diagnostic about the aspects of the campus, giving recommendations for future projects.

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