Investigating the motivational antecedents of training transfer at the post-implementation phase of enterprise systems

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Chris Niyi Arasanmi ◽  
Adedapo Oluwaseyi Ojo
Keyword(s):  
Goal Orientation ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Training Transfer ◽  
Training Effectiveness ◽  
Successful Implementation ◽  
Cross Sectional ◽  
Content Type ◽  
Implementation Phase ◽  
Effective Transfer

Purpose Despite recognising the importance of training on the successful implementation of enterprise resource planning (ERP) systems, there is a shortage of research on mechanisms that facilitate the effective use of ERP implementation training in business environments. This study aims to investigate the factors influencing post-implementation transfer behaviours as a measure of training effectiveness among ERP users. Design/methodology/approach A conceptual model based on related theories was developed to explain the effectiveness of post-implementation ERP training. The study analysed collected data from ERP users drawn from finance, customer relationship management, marketing, sales and logistics units in some organisations in New Zealand. Findings Findings reveal that 42.7% of the variance in ERP training transfer (TT) can be explained by mastery goal orientation (MGO), computer self-efficacy (CSE) and transfer motivation (TMO). Furthermore, CSE and TMO acted as vital mechanisms by which MGO affects the TT. Research limitations/implications Future studies are implored to address the limitation of cross-sectional research design by using more objective measures and multiple data sources. Practical implications Understanding the underlying mechanisms of training effectiveness at the post-implementation phase can facilitate the development of strategic interventions to sustain effective transfer behaviours in ERP task environments. Originality/value Building on the self-determination theory, this study demonstrates the interrelationship among MGO, CSE, TMO and TT at the post-implementation phase of ERP.

A fuzzy fault tree analysis based risk assessment approach for enterprise resource planning projects

2018 ◽  
Vol 35 (5) ◽  
pp. 1115-1141 ◽  
Author(s):  
Mina Moeinedini ◽  
Sadigh Raissi ◽  
Kaveh Khalili-Damghani
Keyword(s):  
Risk Factors ◽  
Enterprise Resource Planning ◽  
Fault Tree ◽  
Fault Tree Analysis ◽  
Resource Planning ◽  
Successful Implementation ◽  
Tree Analysis ◽  
Content Type ◽  
Cause And Effect ◽  
Fuzzy Fault Tree Analysis

Purpose Enterprise resource planning (ERP) is assumed as a commonly used solution in order to provide an integrated view of core business processes, including product planning, manufacturing cost, delivery, marketing, sales, inventory management, shipping and payment. Selection and implementation of a suitable ERP solution are not assumed a trivial project because of the challenging nature of it, high costs, long-duration of installation and customization, as well as lack of successful benchmarking experiences. During the ERP projects, several risk factors threat the successful implementation of the project. These risk factors usually refer to different phases of the ERP projects including purchasing, pilot implementation, teaching, install, synchronizing, and movement from old systems toward new ones, initiation and utilization. These risk factors have dominant effects on each other. The purpose of this paper is to explore the hybrid reliability-based method is proposed to assess the risk factors of ERP solutions. Design/methodology/approach In this regard, the most important risk factors of ERP solutions are first determined. Then, the interactive relations of these factors are recognized using a graph based method, called interpretive structural modeling. The resultant network of relations between these factors initiates a new viewpoint toward the cause and effect relations among risk factors. Afterwards, a fuzzy fault tree analysis is proposed to calculate Failure Fuzzy Possibility (FFP) for the basic events of the fault tree leading to a quantitative evaluation of risk factors. Findings The whole proposed method is applied in a well-known Iranian foodservice distributor as a case study. The most impressive risk factors are identified, classified and prioritized. Moreover, the cause and effect diagram between the risk factors are identified. So, the ERP leader can plan a low-risk project and increase the chance of success. Originality/value According to the authors’ best knowledge, such approach was not reported before in the literature of ERP risk assessments.

Criteria selection for evaluation of ERP systems implementation in large Brazilian companies

2015 ◽  
Vol 13 (2) ◽  
pp. 160-186 ◽  
Author(s):  
Reinaldo José De Freitas ◽  
Helder Gomes Costa ◽  
Valdecy Pereira ◽  
Eduardo Shimoda
Keyword(s):  
Systematic Review ◽  
Enterprise Resource Planning ◽  
Scientific Information ◽  
Resource Planning ◽  
Successful Implementation ◽  
Erp Systems ◽  
Content Type ◽  
Systems Implementation ◽  
Methodological Approaches ◽  
Practical Implications

Purpose – This paper aims to identify criteria that can be used in assessing the successful implementation of ERP (enterprise resource planning) in large companies. Design/methodology/approach – Based on a systematic review conducted in 74 selected articles from a survey performed in Scopus bases and Institute for Scientific Information (ISI) Web of Science, an initial set of 34 criteria was defined and used for evaluating the implementation of ERP systems. This set was submitted to a sample of 111 experts in ERP for evaluation via electronic forms provided through the EncuestaFácil site. The collected data were treated by applying the Content Validity Ratio (CVR) method. The criteria selection is based on the integration of two methodological approaches: systematic review and the application of CVR method for validation of ratings issued by experts. Findings – As a result of the research, 25 criteria were identified and validated to evaluate the implementation of ERP systems, focusing on large Brazilian companies. Practical implications – The research results can be very useful to managers using ERP systems and have significant utility for organizations that develop ERP systems. Originality/value – According to studied literature, no previous study has used this integration in the identification of criteria for assessing the implementation of ERP systems in large Brazilian companies. On the other hand, the use of these two approaches assured confidence in the validity of the findings.

Establishing an evidence-based 9D evaluation approach for ERP post-implementation

2017 ◽  
Vol 117 (2) ◽  
pp. 398-424 ◽  
Author(s):  
Guo Chao Peng ◽  
Miguel Nunes
Keyword(s):  
Enterprise Resource Planning ◽  
Evaluation Studies ◽  
Resource Planning ◽  
Evaluation Framework ◽  
Private Company ◽  
Technical Problems ◽  
Content Type ◽  
Implementation Phase ◽  
Organisational Context ◽  
Evaluation Approach

Purpose The purpose of this paper is to propose a systematic and customisable framework, titled the 9D approach, aiming to evaluate the enterprise resource planning (ERP) systems as well as to identify potential socio-technical problems, misfits and deficiencies that can cause ERP failure during the system post-implementation phase. Design/methodology/approach The proposed 9D ERP evaluation framework includes nine dimensions and 85 evaluation criteria. This theoretical framework is then used in a six-step evaluation process based on a mixed-methods design. A case study involving a large-size private company in China was used as an exemplification to illustrate how the proposed 9D approach can be applied in practices. Findings The findings of the study clearly demonstrated that after the ERP “go-live” point, companies still experience many challenges and problems in the post-implementation phase. These problems can be located in very diverse organisational, systemic and personnel aspects of the company, as well as across different functional areas and organisational levels. The proposed 9D approach was demonstrated to be an efficient and systematic tool to investigate and explore such ERP problems in an in-depth level within the organisational context. Research limitations/implications This study contributes to the theory of IS evaluation in general, and provides valuable insights into the ERP post-implementation evaluation in particular. Practical implications The proposed ERP evaluation approach forms a sound base for continuous ERP improvement and contributes to sustain seamless alignment between ERP and its organisational context. The customisable feature of the framework offers flexibility and enables its use by companies of all sizes, any sector, and any country. Originality/value To the best of the researchers’ knowledge, this is the most extensive and comprehensive framework for the post-evaluation of ERPs proposed hitherto. The need for this new framework was grounded on the argumentation of the drawbacks of existing ERP measurement and evaluation studies that simply focus on success rather than the more critical failure factors.

User perceptions towards an ERP system

2015 ◽  
Vol 28 (2) ◽  
pp. 243-259 ◽  
Author(s):  
Sue Abdinnour ◽  
Khawaja Saeed
Keyword(s):  
Enterprise Resource Planning ◽  
Repeated Measures ◽  
Implementation Process ◽  
Resource Planning ◽  
Future Research ◽  
Theoretical Understanding ◽  
Content Type ◽  
Implementation Phase ◽  
Erp System ◽  
Aircraft Manufacturing

Purpose – The purpose of this paper is to explore how key users’ perceptions (capability, value, timing, and acceptance) toward an Enterprise Resource Planning (ERP) system change from the pre-implementation to the post-implementation phase. The paper also examines how this change differs with varying levels of user involvement in the implementation process and users’ positions in the company. Design/methodology/approach – The authors survey the employees of a major aircraft manufacturing company in the Midwest and analyze the data using repeated measures ANOVA. The authors use time as a within-subject independent variable, and involvement/position at the company as between-subject independent variables. Findings – The results reveal a significant drop in users’ perceptions regarding the capability, value, and implementation timing of the ERP system. However, the perception of acceptance did not change significantly. Furthermore, there were more significant interactions of users’ perceptions with employee position than employee involvement in the implementation process. Research limitations/implications – The study offers a better theoretical understanding of how users’ perceptions regarding an ERP system evolve over time. The use of one company is a limitation of the study, so future research can focus on extending the study in different sectors. Practical implications – Management can design interventions to minimize users’ negative perceptions about the ERP system and increase usage in the post-implementation phase. For example, management can design training customized toward users’ positions in the company. Originality/value – Post-implementation research in the ERP field is rare. Conducting a survey of users’ perceptions allows the authors to take an in-depth look at attitudes toward an ERP system.

scholarly journals ERP Sand Clock Barriers and Antecedents Model: From the Lens of Task Technology Fit Theory.

2018 ◽  
pp. 970-983
Author(s):  
Sharina Tajul Urus ◽  
Tuan Zainun Tuan Mat ◽  
Sharifah Nazatul Faiza Syed Mustapha Nazri ◽  
Fadzlina Mohd Fahmi
Keyword(s):  
Enterprise Resource Planning ◽  
Information Technologies ◽  
Resource Planning ◽  
Successful Implementation ◽  
Structured Interviews ◽  
Implementation Phase ◽  
Erp System ◽  
System Usage ◽  
Technology Affordance ◽  
Task Technology Fit

The deployment of Enterprise Resource Planning (ERP) systems worldwide has become an evidence of the unprecedented movement towards integration of information technologies. The importance of continuance usage during the post implementation stage should not be neglected as to secure an optimal advantages offered by ERP system, that is achieved through minimizing ERP system usage barriers. As such, successful implementation of an ERP system does not necessarily guarantee that the system will be comprehensively used or accepted by users of the system. ERP benefits can only be realised and sustained if users continue to have favourable experiences in using the system. While many previous studies have examined ERP system during the implementation phase, only a few have revealed barriers to ERP usage as well its antecedent factors during the post-implementation phase. The purpose of this paper is to determine ERP system usage barriers and unearth the root causes to the barriers. To achieve the aim, this research was guided by the ‘soft-positivism’ paradigm, a paradigm that combines elements of positivism and interpretivism. By using this paradigm, the investigator brought certain prior expectations to the data analysis which are consistent with positivist research and which also build rich explanations from the data, consistent with the interpretive assumption. Based upon the lens of Task Technology Fit theory, this study adopts a qualitative method using multiple case studies. Three Malaysian organisations that had implemented ERP were investigated by conducting 30 semi–structured interviews and reviewing archival records and documents. The interviews were guided by the research objectives. Data were analysed by using open and thematic coding.The finding indicated four major areas of ERP usage problems: system, data, and technical infrastructure and interface problems. Besides that, several antecedent factors to the problems were identified. These factors fall into four major categories: organisation, user, task and technology, and include lack of support from either external or internal expertise, lack of individual strength and limited technology affordance. The outcome of this study was encapsulated in the form of the ERP Sand Clock Barriers and Antecedents Model.The paper contributes to post-implementation ERP system literature by stressing the complex relationships between usage barriers and antecedent factors. By identifying the underlying causes of SAP usage barriers, it could become the motivating factor for individual users to undertake reflective feedback and to achieve extended use of the implemented ERP system.

Training effectiveness in an enterprise resource planning system environment

2019 ◽  
Vol 43 (5/6) ◽  
pp. 476-489 ◽  
Author(s):  
Chris Niyi Arasanmi
Keyword(s):  
Enterprise Resource Planning ◽  
Supervisor Support ◽  
Resource Planning ◽  
Training Transfer ◽  
Content Type ◽  
Erp System ◽  
System Environment ◽  
Complex Information ◽  
The Relationship ◽  
And Training

Purpose This study aims to examine the link between supervisor support, transfer motivation and post-training usage of enterprise resource planning (ERP) systems. The study tested the influence of supervisor support and transfer motivation on training transfer in a complex information systems environment. Second, the study tested the mediating effect of transfer motivation in the relationship between supervisor support and training transfer. Design/methodology/approach An online survey method was used to collect data from 170 ERP system users, who had previously attended ERP system training. The descriptive analysis was conducted with SPSS version 24, while Hayes Process Macro was used to test the research model and the mediation analysis. Findings The findings from this study showed that supervisor support and transfer motivation positively influence training transfer. The additional result also confirmed that transfer motivation mediates the relationship between supervisor support and training transfer. Research limitations/implications The study contributes to training theory by specifically analysing the interactions among supervisor support, transfer motivation and training transfer in a complex information system environment. One of the limitations of this study is the cross-sectional design adopted; future studies could improve by using multiple sources of data collection. Practical implications The study highlights the importance of social exchanges in an ERP transfer environment. Originality/value This paper provides a better understanding of the influences of supervisor support and transfer motivation on the transfer of hard skills in a complex environment.

Empirical assessment of the causal relationships among lean criteria using DEMATEL method

2016 ◽  
Vol 23 (7) ◽  
pp. 1834-1859 ◽  
Author(s):  
Vikram Sharma ◽  
Amit Rai Dixit ◽  
Mohammad Asim Qadri
Keyword(s):  
Machine Tool ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Computer Integrated Manufacturing ◽  
Value Stream Mapping ◽  
Successful Implementation ◽  
Causal Relationships ◽  
Total Quality ◽  
Manufacturing Firm ◽  
Content Type

Purpose It is difficult for anyone to implement all the lean tools simultaneously. One of the core issues is identifying critical criteria for the successful implementation of lean manufacturing (LM) and evaluating them. The purpose of this paper is to analyze the causal relationships of LM criteria in a machine tool manufacturing firm located in national capital region of India using the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method. Design/methodology/approach The research paper presents a blend of theoretical framework and practical applications. Based on literature review, 17 LM criteria were extracted that were validated by experts. A questionnaire was developed that was answered by experts serving in the XYZ machine tool manufacturing firm. Then, the DEMATEL method was applied to analyze the importance of criteria and the casual relations among the criteria were developed. Findings Using DEMATEL, the lean criteria were divided into cause group and effect group. In this study, information technology, computer-integrated manufacturing, enterprise resource planning, training, fixed position layout, smart processes and automation and concurrent engineering were classified in the cause group. Just in time, value stream mapping, 5-S, single minute exchange of die, visual control, job scheduling, standardized work, cellular manufacturing, poka-yoke, and total quality management were categorized in the effect group. The DEMATEL framework indicates that “training” is the most influencing factor for the lean implementation process in machine tool sector. Originality/value To know the key lean criteria and relationship among them can help many organizations to develop lean competencies. If the authors want to obtain high performance in terms of the effect group factors, it would be necessary to control and pay a great deal of attention to the cause group factors beforehand. This study is perhaps among the first few with focus on segmenting the set of lean criteria into some meaningful portions in order to effectively facilitate its implementation. The paper provides useful insights to the lean production implementers, consultants, and researchers.

The influence of ERP systems on organizational aspects of accounting: case studies in Portuguese companies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
José Luís Martins ◽  
Carlos Santos
Keyword(s):  
Organizational Structure ◽  
Enterprise Resource Planning ◽  
Qualitative Methodology ◽  
Resource Planning ◽  
Successful Implementation ◽  
Erp Systems ◽  
Structured Interviews ◽  
Content Type ◽  
Erp System ◽  
Different Levels

Purpose This paper aims to investigate the changes caused by the use of the enterprise resource planning (ERP) systems in the accounting of organizations at different levels: organizational structure; processes; and employees. Design/methodology/approach The authors use a qualitative methodology with interpretative analysis through the study of five cases in Portuguese companies that implemented the Sage ERP X3. The data collection was carried out mainly through semi-structured interviews. Findings The results indicate that the successful implementation of the ERP system is associated with changes in the organizational structure, reengineering of processes and changes in the functions of employees. These changes interact and cause modifications among themselves, which makes it difficult to identify the origin and sequence of changes related to the implementation of the systems. It was possible to identify the direct impact of the ERP system on the change of processes, which is reflected in the functions of the employees, as well as to verify that the ERP system provides the opportunity for companies to change their organizational structure. Originality/value This paper contributes to the accounting literature by providing evidence on the influence of ERP systems on organizational aspects of accounting in the Portuguese reality, attesting that the successful implementation of the ERP system is associated with changes in the organizational structure, reengineering of processes and changes in the functions of employees.

scholarly journals The impact of implementation process on the perception of enterprise resource planning success

2015 ◽  
Vol 21 (2) ◽  
pp. 332-352 ◽  
Author(s):  
Alberto Felice De Toni ◽  
Andrea Fornasier ◽  
Fabio Nonino
Keyword(s):  
Technology Acceptance ◽  
Enterprise Resource Planning ◽  
Implementation Process ◽  
Resource Planning ◽  
Research Approach ◽  
Successful Implementation ◽  
System Quality ◽  
Content Type ◽  
The Impact

Purpose – The purpose of this paper is to investigate the impact of the implementation process on the ERP’s success in the post-adoption stage, measured as system’s acceptance, reliability and utility perceived by users, inside the organizations. Design/methodology/approach – The authors adopted a multiple case study research design. The data collected, provided by IT managers and 120 key-users from four companies, has been used to investigate the impact of the Enterprise Resource Planning (ERP) implementation phases on selected constructs of the Task-Technology Fit (TTF) and Technology Acceptance Model (TAM). The empirical evidences highlight a direct relation between the effectiveness of the implementation phases and the ERP’s success. Findings – The research results emphasize the importance of the quality of the software, but especially the importance of the implementation phases’ management, which require technical and managerial ability of the team made up of people from the system integrator and the company’s key-users. Evidences suggest that the higher will be the organizational diffusion of an ERP implemented during a successful implementation project, the higher will be the perception of ERP success in the post-adoption stage. Moreover, the users’ perception of ERP quality will be maintained over time. Research limitations/implications – The research has some limits due to its exploratory nature and to the chosen research approach, so the results may lack generalizability; consequently future research will concern with enlargement of the sample that will allow a better generalization of the results. Practical implications – This exploratory study suggest that companies’ managers should be aware that a correct methodology of implementation, strongly influenced by the team, impacts on the technology consistency and therefore, on the ERP system success. So an appropriate choice is to invest more in the creation and development of internal and external project team than in the ERP’s brand. Originality/value – This paper fulfils an identified need to clarify the explicit relationship between the quality of implementation phases and the subsequent ERP success in the post-adoption stage measured in terms of users’ perception of information system quality.

Promoting successful ERP post-implementation: a case study

2019 ◽  
Vol 21 (3) ◽  
pp. 325-346
Author(s):  
Mohamad Abu Ghazaleh ◽  
Salam Abdallah ◽  
Abdelrahim Zabadi
Keyword(s):  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Emerging Market ◽  
Resource Planning ◽  
Content Type ◽  
Implementation Phase ◽  
Erp System ◽  
System User ◽  
The Impact

Purpose Despite the importance of post-implementation activities to support the success of an enterprise resource planning (ERP) system, there has been a lack of research into the factors that influences post-implementation success. Accordingly, this paper aims to present a case study on a public service organization operating in an emerging market economy, namely, the United Arab Emirates in the ERP post-implementation phase to understand the internal forces within the organization that influences ERP system success. Design/methodology/approach A qualitative method using focus group discussions (FGDs) was conducted based upon IT data from the firm and interviews with IT staff, business users and executive management to identify system users’ perceptions in post ERP. Findings The authors posit that the internal organizational forces of ongoing support, system user interactions and stakeholder views significantly affect post-implementation capabilities and user satisfaction. Research limitations/implications IT professionals and stakeholders believe that identification of the factors determining post-implementation ERP capabilities and user satisfaction should not be limited to specific practices. Practical implications This study provides insights that can assist CIOs and ERP professionals in the service industry to examine the extent of obstructions to post-implementation capabilities that will impact system user satisfaction. Originality/value Use of FGDs to explore the impact of ERP capabilities upon system user satisfaction in the service sector. The study is one of the first that utilizes Technological frames of reference (TFR) theory in studying ERP post-implementation.

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