Typologies and touchpoints: designing multi-channel digital strategies

2015 ◽  
Vol 9 (2) ◽  
pp. 110-128 ◽  
Author(s):  
Karla Straker ◽  
Cara Wrigley ◽  
Michael Rosemann
Keyword(s):  
Content Analysis ◽  
New Technologies ◽  
Channel Model ◽  
Research Question ◽  
Channel Design ◽  
Content Type ◽  
Customer Needs ◽  
Starting Point ◽  
Wide Range ◽  
Digital Channels

Purpose – This study aims to gain a clearer understanding of digital channel design. The emergence of new technologies has revolutionised the way companies interact and engage with customers. The driver for this research was the suggestion that practitioners feel they do not possess the skills to understand and exploit new digital channel opportunities. To gain a clearer understanding of digital channel design, this paper addresses the research question: What digital channels do companies from a wide range of industries and sectors use? Design/methodology/approach – A content analysis of 100 international companies was conducted with multiple data sources to form a typology of digital “touchpoints”. The appropriateness of a digital channel typology for this study was for developing rigorous and useful concepts for clarifying and refining the meaning of digital channels. Findings – This study identifies what digital channels companies globally currently employ and explores the related needs across industries. A total of 34 digital touchpoints and 4 typologies of digital channels were identified across 16 industries. This research helps to identify the relationship between digital channels and enabling the connections with industry. Research limitations/implications – The findings contribute to the growing research area of digital channels. The typology of digital channels is a useful starting point for developing a systematic, theory-based study for enabling the development of broader, comprehensive theories of digital channels. Practical implications – Typologies and touchpoints are outlined in relation to industry, company objectives and customer needs to allow businesses to seize opportunities and optimise performance through individual touchpoints. A digital channel model as a key outcome of this research guides practitioners on what touchpoint to implement through an interrelated understanding of industry, company and customer needs. Originality/value – This is the first paper to explore a range of industries in relation to their use of digital channels using a unique content analysis. Contributions include clarifying and refining digital channel meaning; identifying and refining the hierarchical relations among digital channels (typologies); and establishing typology and industry relationship model.

scholarly journals Scorpion Venom Antimicrobial Peptides Induce Siderophore Biosynthesis and Oxidative Stress Responses in Escherichia coli

mSphere ◽  
2021 ◽  
Vol 6 (3) ◽  
Author(s):  
Mohamed M. Tawfik ◽  
Magnus Bertelsen ◽  
Mohamed A. Abdel-Rahman ◽  
Peter N. Strong ◽  
Keith Miller
Keyword(s):  
Escherichia Coli ◽  
Antimicrobial Peptides ◽  
Antimicrobial Agents ◽  
Venom Gland ◽  
Cation Transport ◽  
Content Type ◽  
Starting Point ◽  
Wide Range ◽  
Initial Starting ◽  
Increased Susceptibility

ABSTRACT The increasing development of microbial resistance to classical antimicrobial agents has led to the search for novel antimicrobials. Antimicrobial peptides (AMPs) derived from scorpion and snake venoms offer an attractive source for the development of novel therapeutics. Smp24 (24 amino acids [aa]) and Smp43 (43 aa) are broad-spectrum AMPs that have been identified from the venom gland of the Egyptian scorpion Scorpio maurus palmatus and subsequently characterized. Using a DNA microarray approach, we examined the transcriptomic responses of Escherichia coli to subinhibitory concentrations of Smp24 and Smp43 peptides following 5 h of incubation. Seventy-two genes were downregulated by Smp24, and 79 genes were downregulated by Smp43. Of these genes, 14 genes were downregulated in common and were associated with bacterial respiration. Fifty-two genes were specifically upregulated by Smp24. These genes were predominantly related to cation transport, particularly iron transport. Three diverse genes were independently upregulated by Smp43. Strains with knockouts of differentially regulated genes were screened to assess the effect on susceptibility to Smp peptides. Ten mutants in the knockout library had increased levels of resistance to Smp24. These genes were predominantly associated with cation transport and binding. Two mutants increased resistance to Smp43. There was no cross-resistance in mutants resistant to Smp24 or Smp43. Five mutants showed increased susceptibility to Smp24, and seven mutants showed increased susceptibility to Smp43. Of these mutants, formate dehydrogenase knockout (fdnG) resulted in increased susceptibility to both peptides. While the electrostatic association between pore-forming AMPs and bacterial membranes followed by integration of the peptide into the membrane is the initial starting point, it is clear that there are numerous subsequent additional intracellular mechanisms that contribute to their overall antimicrobial effect. IMPORTANCE The development of life-threatening resistance of pathogenic bacteria to the antibiotics typically in use in hospitals and the community today has led to an urgent need to discover novel antimicrobial agents with different mechanisms of action. As an ancient host defense mechanism of the innate immune system, antimicrobial peptides (AMPs) are attractive candidates to fill that role. Scorpion venoms have proven to be a rich source of AMPs. Smp24 and Smp43 are new AMPs that have been identified from the venom gland of the Egyptian scorpion Scorpio maurus palmatus, and these peptides can kill a wide range of bacterial pathogens. By better understanding how these AMPs affect bacterial cells, we can modify their structure to make better drugs in the future.

Intellectual capital and performance

2018 ◽  
Vol 19 (2) ◽  
pp. 407-452 ◽  
Author(s):  
Eugénia Pedro ◽  
João Leitão ◽  
Helena Alves
Keyword(s):  
Intellectual Capital ◽  
Research Question ◽  
Empirical Studies ◽  
Content Type ◽  
Wide Range ◽  
Depth Study ◽  
Global Vision ◽  
Customer Capital ◽  
And Performance ◽  
The Relationship

Purpose The purpose of this paper is to determine the predominant classification of intellectual capital (IC), in terms of components, using the literature of reference on the relationship between IC and performance and considering multi-dimensional analysis axes (MAAs): organisational, regional and national. Design/methodology/approach A systematic literature review (SLR) is presented focussing on empirical studies on IC published in the period 1960-2016. A protocol for action is defined and a research question is raised, gathering data from the databases of: Web of Science, Scopus and Google Scholar. A social network analysis is also provided to determine the type of networks embracing groups, IC individual components and performance type. Findings Of the 777 papers included in the SLR, 189 deal with the relationship between IC and performance. The paper highlights the greater development of empirical studies starting from 2004; the organisational MAA is the most studied. The most frequently used groups of components in studies dealing with IC’s influence on performance corresponds to a triad of human capital; structural (organisational or process) capital; and relational (social or customer) capital, which determine positively the performance of organisations/regions/countries, but their influence is not linear and depends on various factors associated with the context and surrounding environment. Practical implications This study has wide-ranging implications for politicians/governments, managers and academics, providing empirical evidence about the relationships between the components of IC and performance, by MAAs, and a global vision and better understanding of how those IC components have developed and how they are related to performance. Originality/value Due to the high number of references covering a wide range of disciplines and the various dimensions (e.g. organisational, regional and national) that form IC, it becomes fundamental to carry out an SRL and systematise its MAAs to deepen knowledge about what has been discovered/developed in this domain, in terms of empirical studies, in order to situate the topic in a wider theoretical-practical context. The paper is exceptionally wide-ranging, covering the period 1960-2016. It is one of the first clarifying studies on systemisation of the literature on IC, by MAA, and an in-depth study of IC’s impact on the performance of organisations/regions and countries which may serve as a guideline for future studies using the taxonomy proposed.

Reflections and reflective practice to advance responsible management education for sustainability: the case of an Australian MBA programme

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ki-Hoon Lee ◽  
Rob Hales
Keyword(s):  
Content Analysis ◽  
Curriculum Design ◽  
Management Education ◽  
Education For Sustainability ◽  
Small Scale ◽  
Content Type ◽  
Reflective Journals ◽  
Mba Students ◽  
Responsible Management ◽  
Wide Range

Purpose This paper aims to explore Master of Business Administration (MBA) students’ “reflections” and/or “reflection on practice” of sustainability into responsible management education using Bain et al.’s (2002) 5Rs (reporting, responding, relating, reasoning and reconstructing) reflective scale. Design/methodology/approach This study adopted a case study approach using content analysis and written reflective journals analysis from MBA students’ assignments. Findings This study revealed that responding and relating (emotionally-based reflections) scales are dominant reflections while reasoning (cognitively-based reflections) is a slightly less dominant reflection. The findings confirm that effective management education for sustainability should encourage and motivate students to reflect on their emotional learning to improve leadership values, attitudes and activities. Such reflection can lead to transformative experiences. Research limitations/implications This study adopted a small-scale content analysis using an Australian university’s MBA case. To increase validity and generalisation, researchers will benefit from a wide range of quantitative analyses in different countries and cultural contexts. Practical implications Curriculum design using reflections and reflective journals should be enhanced in management education for the practice of sustainability and/or sustainable development. Social implications Higher education should encourage socially and environmentally responsible management in programme and curriculum design with a reflective approach. Originality/value This study presents a conceptual framework and analysis approaches that can serve as some bases for the development of a more robust analysis in responsible management education.

scholarly journals The technical issues associated with algae building technology

2020 ◽  
Vol 38 (5) ◽  
pp. 673-688
Author(s):  
Sara Wilkinson ◽  
Nimish Biloria ◽  
Peter Ralph
Keyword(s):  
Energy Source ◽  
Renewable Energy ◽  
Built Environment ◽  
New Technologies ◽  
Renewable Energy Sources ◽  
Innovative Technology ◽  
Content Type ◽  
Building Technology ◽  
Starting Point ◽  
Technical Issues

PurposeAs the impacts of climate change become more evident, the need to adopt new ways of constructing buildings becomes more urgent. The Earth has experienced hotter climates globally for the last 70 years (NASA, 2019), and this has resulted in unprecedented levels of bushfire in Australia, flooding in the UK and drought in Africa in early 2020 (World Resources Institute, 2019). The predictions are for increased temperatures globally and increasing carbon emissions from fossil fuel consumption. There is a critical need to reduce the reliance on fossil fuels as a building energy source (WCED, 1987). Existing renewables focus on solar, wind and wave power, where technological improvements have increased efficiencies (Hinnells, 2008). Uptake of the technologies is variable depending on location and willingness to adopt renewables. As well as further uptake of existing renewable energy sources, we need to look wider and across traditional discipline groups, at new technologies such as biotechnologies. One potential energy source is biofuels. Biofuels are produced from biomass, which is algae. In 2016, the BIQ, a four-storey apartment building, was constructed in Hamburg, Germany. The BIQ features glazed façade panels filled with algae to produce biomass and solar thermal energy. Could algae building technology (ABT), in the form of façade panels, offer a new renewable energy source?Design/methodology/approachWhat are the technical issues associated with Algae building technology? This qualitative research sought to identify what technical issues likely to arise in terms of algae building construction, operation and maintenance. Semi-structured interviews with 24 experienced built environment professionals in Australia were undertaken in 2016 to assess the most likely issues that could arise with this new innovative technology.FindingsAs a result, a greater understanding of the range of technical issues related to design, construction, maintenance and operation were identified, as well as the perceived importance of those issues. It was possible to identify the top ten technical issues built environment professionals are concerned about with regard to ABT. The results can inform future designers of ABT.Research limitations/implicationsThis research was restricted to the views of 24 experienced built environment practitioners in Sydney, Australia. None of whom had direct experience of Algae Building Technology. Though knowledgeable, a greater number of interviews may have identified other technical issues.Practical implicationsNo guidelines exist for Algae Building Technology, and this research identifies a comprehensive range of technical issues that need to be considered for the technology to function at optimum levels. As such, this is a starting point for built environment professionals who may be asked to provide professional advice and guidance.Originality/valueTo date, no evaluation of Australian based built environment professionals has been conducted into the technical issues associated with Algae Building Technology.

scholarly journals Augmented intelligence technology. The ethical and practical problems of its implementation in libraries

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Magdalena Wójcik
Keyword(s):  
Social Sciences ◽  
Information Science ◽  
New Technologies ◽  
Scientific Publications ◽  
Content Type ◽  
Scientific Databases ◽  
Social Sciences And Humanities ◽  
Starting Point ◽  
The Social ◽  
The Subject

PurposeThe subject of the article is the concept of augmented intelligence, which constitutes a further stage in the development of research on artificial intelligence. This is a new phenomenon that has rarely been considered in the subject literature so far, which may be interesting for the fields of social sciences and humanities. The aim is to describe the features of this technology and determine the practical and ethical problems associated with its implementation in libraries.Design/methodology/approachThe method of literature review was used. Systematic searches according to specific questions were carried out using the Scopus and Web of Science scientific databases, as well as Google Scholar and the LISTA abstract database.FindingsThe results established that the issue of augmented intelligence has barely been discussed in the field of librarianship. Although this technology may be interesting as a new area of librarian research and as a new framework for designing innovative services, deep ethical consideration is necessary before this technology is introduced in libraries.Research limitations/implicationsThe article deals with some of the newest technologies available, and this topic is generally very rarely discussed in scientific publications in either the social sciences or humanities. Therefore, due to the limited availability of materials, the findings presented in the article are primarily of a conceptual nature. The aim is to present this topic from the perspective of librarianship and to create a starting point for further discussion on the ethical aspects of introducing new technologies in libraries.Practical implicationsThe results can be widely used in practice as a framework for the implementation of augmented intelligence in libraries.Social implicationsThe article can help to facilitate the debate on the role of implementing new technologies in libraries.Originality/valueThe problem of augmented intelligence is very rarely addressed in the subject literature in the field of library and information science.

Engagement-oriented design: a study of New Zealand public cultural heritage institutions crowdsourcing platforms

2020 ◽  
Vol 44 (4) ◽  
pp. 887-912
Author(s):  
Elizabeth Johnson ◽  
Chern Li Liew
Keyword(s):  
Content Analysis ◽  
New Zealand ◽  
Cultural Heritage ◽  
Case Studies ◽  
Future Research ◽  
User Interest ◽  
Content Type ◽  
Design Elements ◽  
Design Recommendations ◽  
Starting Point

PurposeThe purpose of this study is to propose a set of design recommendations for crowdsourcing platforms with a focus on user engagement. A sample of New Zealand (NZ) cultural heritage institutions (CHIs) crowdsourcing platforms were assessed, with the aim of offering insights into how they have been designed to encourage dialogue and engagement and to sustain participation.Design/methodology/approachThe design recommendations were derived from a review of related works. Following this, 12 crowdsourcing projects overseen by libraries, museums and an archive in NZ were assessed against the recommendations through content analysis.FindingsThe recommendations were classified into four main categories. These were promote ease of use, attract and sustain user interest, foster a community of users and show users that their work is contributing to the institution and society. The findings indicated that the sample of crowdsourcing projects assessed were generally successful at displaying the credibility and significance of their projects, and promoting their crowdsourced collections. Many of the projects could nevertheless benefit from providing further support to promoting dialogues and engagement with their users and contributors and sustaining offline community interaction.Research limitations/implicationsThe content analysis conducted was focused on the functionality of design elements of the crowdsourcing platforms. The design recommendations derived from the analysis were intended as a starting point for discussion and they would need to be validated in further studies. Other relevant project information such as funding and staffing, promotion and outreach efforts were not solicited in this study. Such information could provide important contextualisation. Future research could take the form of in-depth case studies, including surveying those involved in the projects and stakeholders to investigate such contextual aspects of crowdsourcing projects.Originality/valuePrevious research on crowdsourcing in NZ CHIs consisted of single case studies. This study provides a wider snapshot and insights into digital crowdsourcing platforms from public NZ CHIs. The study findings have practical implications for project managers and Web designers involved in crowdsourcing projects, particularly those in the cultural heritage sector.

Envisioning the future role of librarians: skills, services and information resources

2018 ◽  
Vol 39 (1/2) ◽  
pp. 2-11 ◽  
Author(s):  
Philomena W. Mwaniki
Keyword(s):  
Academic Libraries ◽  
New Technologies ◽  
User Needs ◽  
Library Services ◽  
Content Type ◽  
Technological Advances ◽  
Wide Range ◽  
The Future ◽  
Evolution Of Technology

Purpose The purpose of this paper is to conceptualize the future of academic libraries in the era of new user needs, new skills for staff and services offered. The literature shows the evolution of new technologies and the implications they have on the staff, library services and new user needs. The discussions in this paper are surrounded by conceptualization of what the library products and services will be in future academic libraries. It also looks at future studies that explore opportunities for librarians to advance their professional role. Design/methodology/approach This is a literature-based conceptual paper that draws on a wide range of literature that hypothetically looks at the future roles of professional librarians, the collection, services and the evolution of technology on the new user needs. Findings The library today will give the basis for the future librarian’s role, the emerging user needs and impact of service delivery. Technological advances have also affected the establishment of library systems and services offered. The emerging future roles will generally depend on how advanced the libraries are in the region or country including Kenya. Originality/value This paper adds a flexible approach to the skills, services as a role of future librarians.

Financial evaluation of the convergent technologies development in a digital economy

Kybernetes ◽  
2017 ◽  
Vol 46 (8) ◽  
pp. 1425-1451 ◽  
Author(s):  
Franja Pižmoht ◽  
József Györkös ◽  
Dijana Močnik
Keyword(s):  
Information And Communication Technologies ◽  
New Technologies ◽  
Innovation System ◽  
Evolutionary Model ◽  
Business Environment ◽  
Digital Economy ◽  
Content Type ◽  
Research And Innovation ◽  
Starting Point ◽  
Marketing Area

Purpose This paper aims to explore the digital economy in the fields of the most promising new technologies: information and communication technologies, biotechnology and nanotechnology. It highlights the convergence of nano-, bio-, info- and cognitive (NBIC) technologies by developing a model for the accurate evaluation of different types of options in the development process of convergent technologies. Design/methodology/approach The empirical research is based on theoretical analysis and case studies. The authors conducted six in-depth interviews. The study covered different research projects led by centres of excellence, competence centres and institutions that support the transfer of innovations in the economic and business environment. Findings The research findings prove that there is a convergence of NBIC technologies that can be observed and modelled. The created evolutionary model of NBIC convergence, also based on the theory of real options, allows a proper evaluation of the entire convergence process. Practical implications For enterprises and scientific research institutions, the NBIC model could represent the starting point for developing further concepts of investment evaluation. The model also considers the indicators of the innovation system, which, in addition to the marketing area, include regulatory challenges of companies (competition, copyrights, patents, taxation, etc.). Originality/value This paper enhances the understanding of new technologies in a digital economy. The purpose of this study is to clarify the principal factors for the effective observation and measurement of the convergence phenomenon. It also offers suggestions for improvement of the research and innovation system in the new economy.

Choreographic pedagogies: towards an embodied practice

2013 ◽  
Vol 3 (1) ◽  
pp. 100-124 ◽  
Author(s):  
Chrissie Harrington
Keyword(s):  
Teaching And Learning ◽  
Research Question ◽  
Participatory Action ◽  
Content Type ◽  
Creative Processes ◽  
New Findings ◽  
Starting Point ◽  
Research In Education ◽  
Embodied Practice ◽  
Knowledge Exploration

Purpose – The purpose of this paper is to explore the inter-relationship between choreography and pedagogy. It refers specifically to a Participatory Action Research (PAR) project that dealt with investigations into performance making and the design of a teaching and learning model. Shifts from making performance from a pre-determined starting point to a participatory and interactive process are traced to reveal a “choreographic pedagogy” informed and transformed by the experience of its actors. Design/methodology/approach – The paper includes a brief explanation of the terms and shared features of choreography and pedagogy, and how PAR facilitated a cyclic generation of new findings that drove the research forward. The research question is tackled through concepts, practices and tasks within the four cycles of research, each year with new participants, questions and expanding contexts. Findings – The experience of the research participants reveals unexpected and “unfolding phenomena” that open up spaces for imagining, creating and interpreting, as a “choreographic pedagogy” in action. Research limitations/implications – The research might appear to be limited to the areas of performance and teaching and learning, although it could provide a model for other subjects, especially for those that engage with creative processes. Practical implications – The research is a “practice as research” model and has implications for research in education as a practice of knowledge exploration and generation. Originality/value – It is original and has the potential to inform the ways in which educators explore and expand their disciplines through teaching and learning investigations.

A systematic literature review of the factors affecting smartphone user threat avoidance behaviour

2020 ◽  
Vol 28 (4) ◽  
pp. 555-574
Author(s):  
Rika Butler
Keyword(s):  
Literature Review ◽  
Research Question ◽  
Human Behaviour ◽  
Avoidance Behaviour ◽  
Content Type ◽  
User Behaviour ◽  
Starting Point ◽  
Mobile Industry ◽  
Behavioural Research ◽  
Threat Avoidance

Purpose There is a need for behavioural research within the smartphone context to better understand users’ behaviour, as it is one of the reasons for the proliferation of mobile threats. This study aims to identify the human factors that affect smartphone users’ threat avoidance behaviour. Design/methodology/approach A structured literature review (SLR) was applied to answer the research question. A total of 27 sources were analysed, from which 16 codes emerged. After synthesis, six themes transpired. Findings Six factors were identified as drivers and/or challenges of smartphone users’ threat avoidance behaviour, namely, knowledge and awareness, misconceptions and trust, cost and benefit considerations, carelessness, perceived measure effectiveness and the user’s perceived skills and efficacy. Research limitations/implications The results can encourage and provide a starting point for further research on human behaviour to improve smartphone user behaviour. Practical implications The mobile industry should focus on eradicating common misconceptions and undue trust in mobile security that is prevalent among smartphone users and make cost effective and usable interventions available. Training and awareness programs should be updated to include the factors that were identified in this study to affect smartphone users’ threat avoidance behaviour. In addition to improving users’ declarative knowledge concerning available smartphone measures and tools, procedural knowledge should also be improved to ensure proper use of available protective measures. Users should realise the importance of staying updated with evolving smartphone technology and associated threats. Originality/value This study acknowledges and supports the notion that addressing human behaviour is crucial in the fight against mobile threats. It addresses the need for behavioural research to analyse the factors that drive smartphone user behaviour. Furthermore, it uses and documents the use of a SLR, a research technique often unfamiliar among information security researchers.

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