Satisfaction with the police: an empirical study of Chinese older citizens in Hong Kong

2015 ◽  
Vol 38 (2) ◽  
pp. 381-399
Author(s):  
Jessica C.M. Li ◽  
Ivan Sun
Keyword(s):  
Hong Kong ◽  
Elderly People ◽  
Police Officers ◽  
Senior Citizens ◽  
Cross Sectional ◽  
Content Type ◽  
Survey Interviews ◽  
Reported Data ◽  
Older Citizens ◽  
Satisfaction With Police

Purpose – The purpose of this paper is to assess senior citizens’ satisfaction with police in Hong Kong. It is intended to answer four research questions: are older citizens satisfied with Hong Kong’s police? Do older citizens coming from different communities with variations in income and crime rates differ from other older citizens in their assessments of the police? to what extent can the respondents’ instrumental, expressive, and legitimacy concerns predict their satisfaction with the police? And is there variation in the predictive power of different kinds of concerns (instrumental, expressive, and legitimacy) on respondents’ satisfaction with fairness, integrity, and effectiveness (respectively)? Design/methodology/approach – Findings of the study were based on survey interviews a sample of 1,061 elderly people aged 65 or above in 2013. A multiple-step sampling method was used to collected data from four types of communities according to the household income level of the residents and the community fraud crime rate. Findings – The paper provides empirical insights about how senior citizens rate their level of satisfaction toward the police. Chinese elderly people’s assessment on the police is found connected with their instrumental, expressive, and legitimacy concerns as well as their educational attainment. Research limitations/implications – Several limitations were acknowledged. First, the self-reported data in this study contained bias because of possible distortion in memory. Second, the cross-sectional data used in this study means that causal inferences are difficult to make. Third, the findings from the study have a limited generalizability because data were collected from a small and non-random sample. Practical implications – Since better educated senior citizens are found more critical when rating police effectiveness in fighting crime, police officers may need to think of suitable channels to understand the expectations of the better educated elderly people and to absorb their ideas for improving policing practice. Originality/value – This study is probably the first attempt of assessing the satisfaction with police of a specific target group, i.e. senior citizens in Hong Kong.

Examining police officers’ perceptions of stress: the role of Person−environment fit

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rachael Rief ◽  
Samantha Clinkinbeard
Keyword(s):  
Job Satisfaction ◽  
Police Officers ◽  
Well Being ◽  
Work Outcomes ◽  
Cross Sectional Survey ◽  
Organizational Fit ◽  
Cross Sectional ◽  
Content Type ◽  
The Relationship ◽  
Overall Job Satisfaction

PurposeThe purpose of the study was to examine the relationship between officer perceptions of fit in their organization and stress (organizational and operational), overall job satisfaction and turnover contemplation (within the last 6 months).Design/methodology/approachThe authors used cross-sectional survey data from a sample of 832 officers from two Midwest police departments to examine the relationships between fit, stress and work-related attitudes.FindingsPerceived stress and organizational fit were strong predictors of overall job satisfaction and turnover contemplation; organizational fit accounted for the most variation in stress, satisfaction and turnover contemplation. Organizational stress partially mediated the relationship between organizational fit and job satisfaction and organizational fit and turnover contemplation.Research ImplicationsMore research is needed to identify predictors of organizational fit perceptions among police officers.Practical implicationsFindings indicate that agencies should pay close attention to the organizational culture and structure when trying to address issues of officer well-being and retention. Further, the person−environment framework can be a useful tool in examining police occupational outcomes.Originality/valueThe authors findings contribute to research on officer stress by exploring perceptions of organizational fit as a predictor of stress and unpacking how officer stress matters to important work outcomes, including job satisfaction and thoughts of turnover, by considering stress as a mediator between organizational fit and these work outcomes.

scholarly journals Police legitimacy in context: an exploration of “soft” power in police custody in England

2017 ◽  
Vol 40 (3) ◽  
pp. 601-613 ◽  
Author(s):  
Layla Skinns ◽  
Lindsey Rice ◽  
Amy Sprawson ◽  
Andrew Wooff
Keyword(s):  
Police Officers ◽  
Soft Power ◽  
Qualitative Data ◽  
Teachable Moment ◽  
Cross Sectional ◽  
Police Custody ◽  
Content Type ◽  
Physical Conditions ◽  
Original Contribution ◽  
Detention Officers

Purpose The purpose of this paper is to examine how police authority – in its “soft” form – is used and understood by staff and detainees in police custody in England, examining how these meanings are shaped by this unique police setting. It is argued that the nature of this setting, as fraught and uncertain, along with the large volume of citizens who come into contact with the police therein, makes police custody the ultimate “teachable moment”. Design/methodology/approach The present paper is based on in-depth qualitative data collected between March 2014 and May 2015 in four custody suites (in four forces). In each site, the researchers spent three to four weeks observing and then interviewed 10-15 staff (largely police officers, detention officers but also a few other criminal justice practitioners) and 10-15 detainees. In total, the paper is based on 532 hours of observing and 97 interviews (47 with staff and 50 with detainees). Findings One way that the staff used their authority in the custody suites in the research was softly and innocuously; this entailed for example staff communicating in a respectful manner with detainees, such as by being deliberately polite. The authors conclude that this “soft” power was a dynamic, processual matter, shaped in particular by the physical conditions of the suite, the uncertain and insecure nature of detainees’ circumstances, as well as by the sense of disempowerment they felt as a result of being deprived of their liberty and autonomy, all of which contributed to police custody being the ultimate “teachable moment”. Originality/value The paper draws on a range of qualitative data collected from both staff and detainees in four types of police custody suites as part the “good” police custody study. It therefore makes an original contribution to the field which has tended to rely on cross-sectional surveys of citizens not policed populations (Harkin, 2015; Worden and Mclean, 2017).

Open space and sense of community of older adults: a study in a residential area in Hong Kong

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Andrew Yu
Keyword(s):  
Older Adults ◽  
Hong Kong ◽  
Sense Of Community ◽  
Open Space ◽  
Residential Areas ◽  
Open Spaces ◽  
Cross Sectional ◽  
Content Type ◽  
Chinese Older Adults ◽  
The Relationship

PurposeThis study examines the relationship between quality and quantity of open space in residential areas and the sense of community of Chinese older adults in Hong Kong.Design/methodology/approachA survey was conducted with 257 adults aged 55 and over in Kwun Tong, Hong Kong. The quality of open space was assessed from four dimensions: social and recreational facilities, entrance, location and environment. Geographic information system (GIS) was used to evaluate the quantity of open space in terms of size and amount.FindingsThe result shows that the environment has a strong influence on the sense of community, while the quantity of open space does not. The results provide urban planners with evidence for open space planning in the future. Urban planners should consider building more people-oriented environment; such as green areas instead of merely increasing the size, amount and facilities of open space. The Hong Kong Government also needs to review the current standardised planning guideline in order to maximise the social connection of older adults.Originality/valueThis cross-sectional study tried to understand the relationship between the quality and quantity of open spaces and sense of community in Chinese older adults in Hong Kong. It is one of the few studies to simultaneously examine both the quality and quantity of open spaces when studying its relationship with sense of community.

Consent searches: understanding the role of race and what occurs during the traffic stop

2019 ◽  
Vol 42 (4) ◽  
pp. 611-623
Author(s):  
Anthony G. Vito ◽  
Elizabeth L. Grossi ◽  
Vanessa Woodward Griffin ◽  
George E. Higgins
Keyword(s):  
Decision Making ◽  
Police Officer ◽  
Police Officers ◽  
Racial Profiling ◽  
Police Department ◽  
Theoretical Explanation ◽  
Cross Sectional ◽  
Content Type ◽  
Focal Concerns ◽  
Focal Concerns Theory

Purpose The purpose of this paper is to apply focal concerns theory as a theoretical explanation for police officer decision making during a traffic stop that results in a consent search. The study uses coefficients testing to better examine the issue of racial profiling through the use of a race-specific model. Design/methodology/approach The data for this study come from traffic stops conducted by the Louisville Police Department between January 1 and December 31, 2002. Findings The results show that the three components of focal concerns theory can explain police officer decision making for consent searches. Yet, the components of focal concerns theory play a greater role in stops of Caucasian male drivers. Research limitations/implications The data for this study are cross-sectional and self-reported from police officers. Practical implications This paper shows the utility of applying focal concerns theory as a theoretical explanation for police officer decision making on consent searches and how the effects of focal concerns vary depending on driver race. Social implications The findings based on focal concerns theory can provide an opportunity for police officers or departments to explain what factors impact the decision making during consent searches. Originality/value This is the first study (to the researchers’ knowledge) that examines the racial effects of focal concerns on traffic stop consent searchers using coefficients testing.

Improvement of individual performance in the public sector

2017 ◽  
Vol 5 (3) ◽  
pp. 344-360 ◽  
Author(s):  
Raffaela Palma ◽  
Alessandro Hinna ◽  
Gianluigi Mangia
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Structural Equation ◽  
Contextual Factors ◽  
Individual Performance ◽  
Equation Modeling ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Content Type ◽  
Reported Data

Purpose The purpose of this paper is to explore whether a pro-social motivation called user orientation (UO), which aims at helping specific others, may affect performance of public sector employees in addition to public service motivation (PSM), and whether any personal, and/or contextual factors affect this relationship (age, tenure, role, and context). Design/methodology/approach Utilizing cross-sectional survey data obtained from 618 Italian public teachers, PLS-structural equation modeling is used to investigate the relationship between PSM, UO, and performance, along with the moderating effects of individual/contextual factors. Findings Findings show positive relationships between the two levers (PSM/UO) and individual performance (IP), depending on job and organizational tenure, role, and the social environment of the areas the schools are located in. Research limitations/implications There might be problems related to causal inference and common method variance, due to the use of the cross-sectional self-reported data. Practical implications Managers should be aware of the crucial role UO and PSM play in order to improve IP in contexts where there is direct contact with the service beneficiaries. Originality/value The paper contributes to a clearer understanding of which motives are involved in the process that leads public service employees to enhance their performance.

Exploring citizen satisfaction with police in India

2015 ◽  
Vol 38 (1) ◽  
pp. 86-101 ◽  
Author(s):  
Manish Madan ◽  
Mahesh K. Nalla
Keyword(s):  
The Body ◽  
Capital City ◽  
Police Performance ◽  
Content Type ◽  
Explanatory Variables ◽  
Citizen Satisfaction ◽  
Police Deviance ◽  
Perception Of Police ◽  
Older Citizens ◽  
Satisfaction With Police

Purpose – The purpose of this paper is to examine citizens’ perception of police in India, particularly the authors examine the factors influencing citizen satisfaction with the police in India. Design/methodology/approach – Using survey data collected from the residents in a neighborhood of the capital city and from the passengers on a 41-hour-1,281 miles journey traveling from the northern part to the southern part of the country and return via Indian Railways, this study empirically analyzed citizens’ perceptions of police and factors that accounted for the variation in Indian citizens’ assessment of police. Consistent with the literature, this study integrates a broader range of explanatory variables to explain citizens’ perceptions toward police, including demographic characteristics, views about professionalism in police, police performance, fairness, police corruption, and citizens’ perceptions about their safety in their neighborhood. Findings – Older citizens reported higher satisfaction with the police. Among the contextual characteristics, the authors find a positive relationship between perceived police performance, fairness, professionalism, and citizen satisfaction with police. As expected, perceived police deviance is associated with lower citizen satisfaction with police. Practical implications – Findings of the study provide Indian police administrators with important references and directions to improve police performance and move to increase citizen satisfaction about police. It also adds to the limited literature on citizens’ perceptions of the police in India. Originality/value – This study is an attempt to systematically assess the citizens’ perception of police in India. The researchers believe that this as an original contribution in the body of criminal justice research, particularly to the scholarship on policing in India. Moreover, the examination of citizens’ satisfaction of police highlights their detailed views about professionalism of police, police performance, corruption, fairness and their perceptions about the safety in their neighborhood.

Chinese police cadets’ attitudes toward police roles revisited

2015 ◽  
Vol 38 (2) ◽  
pp. 250-264 ◽  
Author(s):  
Steven Jay Cuvelier ◽  
Di Jia ◽  
Cheng Jin
Keyword(s):  
Law Enforcement ◽  
Police Officers ◽  
Community Building ◽  
Police Training ◽  
Academic Education ◽  
Cross Sectional ◽  
Content Type ◽  
Order Maintenance ◽  
The Impact ◽  
Chinese Police

Purpose – The purpose of this paper is to examine the relationship between Chinese police cadets’ background, motivations and educational perceptions and their attitudes toward common police roles. Design/methodology/approach – Self-administered questionnaires were collected from 382 Chinese police cadets. Based upon predisposition and socialization theories, personal background, career motivation and attitudes toward education were examined as statistical explanations of cadets’ attitudes toward order maintenance, preventative patrol, law enforcement, and community building as elements of the police role. Findings – Cadets who recognized more value in their practical and academic education also significantly favored the transitional and contemporary police roles (preventative patrol, law enforcement, and community building), which are taught as part of their college curriculum. But educational perceptions had no effect on order maintenance, which is a more historical role, and not emphasized by the police college. Cadets from lower SES backgrounds and those receiving outside influence to select a policing career tended to support traditional police roles whereas cadets with a relative in policing tended to show greater support for contemporary policing roles. Research limitations/implications – This study is limited by being a cross-sectional study of a single police college. Future studies should incorporate a longitudinal element to follow the perceptions of cadets from their school experience into the policing profession and should be conducted in other settings to assess generalizability. Practical implications – The impact of higher education on police cadets appears to be better measured as a function of their perceived importance of education (engagement) rather than measuring their exposure to it. The effectiveness of police training and education may be enhanced by adopting teaching methods that better engage learners. Social implications – Better alignment between police officers’ attitudes toward their roles and duties and contemporary police standards and practices will assure more effective and responsible police action and delivery of police services to the community. Originality/value – This study is among the first to demonstrate that Cadets who hold higher regard for practical and academic education are significantly better aligned to the policing roles emphasized by their educational program.

scholarly journals The Healthy e-Elderly People Assessment (HEPA) application

2019 ◽  
Vol 33 (1) ◽  
pp. 14-23
Author(s):  
Wachiraporn Wilaiwan ◽  
Wattasit Siriwong
Keyword(s):  
Health Effects ◽  
Elderly People ◽  
Binary Logistic Regression ◽  
The Elderly ◽  
Cross Sectional ◽  
Content Type ◽  
The Difference ◽  
Rest Breaks ◽  
Self Administered Questionnaire ◽  
Elderly Users

Purpose The purpose of this paper is to evaluate health effects and determine the factors associated with health effects from smartphone and tablet use among the elderly in Thailand. Design/methodology/approach This study was a cross-sectional descriptive study. The participants comprised 490 elderly people. A self-administered questionnaire was used for data collection via the Healthy e-Elderly People Assessment mobile application in the Android operating system by Google which consists of five parts of a questionnaire. The variables were analyzed using SPSS such as frequency, percentage, mean and binary logistic regression. Findings Altogether, the participants were 223 males and 267 females; mean age=64.9±5.4. The average time spent using a mobile device was 2.8±1.9 h/day. Participants recorded that after use of either device, 59.0 percent experienced eye pain, 52.7 percent experienced dim eyes, 30.2 percent experienced tiredness, and 28.0 percent experienced moodiness. Socially, 26.8 percent recorded changes in social interaction. Periods of time using devices, time consumed in device usage (hours/day), the type of application, and the difference in times of use, place of usage and time spent in rest breaks from smartphone or tablet usage were significantly associated with health effects (p<0.05). Originality/value The elderly users may be at risk of several health effects from smartphone and tablet use. The potential gap in knowledge conceals some of the risk factors for the current health effects. Practical intervention to reduce health effects from the use of smartphones and tablets should be considered.

scholarly journals A review of the strategic planning process in the Hong Kong Police Force

2020 ◽  
Vol 23 (3) ◽  
pp. 245-258
Author(s):  
Hoi-yan Cheung ◽  
Eddie Yu
Keyword(s):  
Hong Kong ◽  
Strategic Planning ◽  
Strategic Management ◽  
Police Officers ◽  
Planning Process ◽  
Police Force ◽  
Content Type ◽  
Theoretical Concepts ◽  
Strategic Planning Process ◽  
Planning Cycle

PurposeThe purpose of this paper is to review the strategic planning process of the Hong Kong Police Force (the Force) and its outcomes for the planning cycle of 2019-2021.Design/methodology/approachBased on an insider's perspective drawn from documentation, internal reports and field observation, this study is an analysis of the five-step strategic planning process of the Force as a case study over the two-year period by using the 3-H (Heart-Head-Hand) framework and futures studies.FindingsThis study demonstrates the Force's strategic management in practice. The 3-H framework and the Six Pillars Foresight Process are found to be useful tools in strategic planning. When the Heart, Head and Hand elements are developed and integrated as a mindset during the process, they help theorise the practice and experience of police officers towards a holistic and effective strategic management. Coupled with the foresight process, the Force will be more agile and outward focused in the Volatile, Uncertain, Complex and Ambiguous (VUCA) world.Originality/valueThis is the first study to apply the 3-H framework and futures thinking in analysing the process in a police organisation in Hong Kong. While strategic planning is an important process to set directions for an organisation to move forward, this study describes the process in terms of relevant practice and theoretical concepts. It is hoped that such experience can serve as reference for practitioners in other government departments and police organisations.

Burnout and violent victimization in police officers: a dual process model

2016 ◽  
Vol 39 (4) ◽  
pp. 652-666 ◽  
Author(s):  
Karoline Ellrich
Keyword(s):  
Emotional Exhaustion ◽  
Police Officers ◽  
Structural Equation ◽  
Process Model ◽  
Dual Process ◽  
Multilevel Structural Equation Modeling ◽  
Equation Modeling ◽  
Violent Victimization ◽  
Cross Sectional ◽  
Content Type

Purpose The purpose of this paper is to investigate the link between burnout and violent victimization in terms of physical assaults in patrol police officers. A burnout-victimization model is proposed assuming emotional exhaustion and depersonalization to be associated with violent victimization via different mechanisms. Design/methodology/approach The study entails a cross-sectional survey of 1,742 German patrol police officers who reported 4,524 police encounters. The paper employs a binary logistic multilevel structural equation modeling approach to test the proposed model. Findings In line with the hypotheses, emotional exhaustion was found to reduce police officers’ self-protecting behavior, which in turn heightened their risk of victimization. Depersonalization was positively linked to a favorable attitude toward violence, which was linked to violent victimization but only to a small extent. Further analyses yielded an additional direct pathway from emotional exhaustion to victimization. Research limitations/implications The main limitations include the cross-sectional design of the study and the lack of including police officers’ own aggressive and violent behavior. Multimethod studies also using observational data of police-citizen interactions would be desirable in future studies. Originality/value This study is one of the first investigating the burnout-victimization link in police officers. By proposing and examining two different pathways, it further enhances the understanding of the underlying mechanisms.

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