An Evaluation of the Internet Tourism Information of Local Governments' Official Tourism Websites

2010 ◽  
Author(s):  
Zhihui Li
Keyword(s):  
Local Governments ◽  
The Internet ◽  
Tourism Information ◽  
Tourism Websites

scholarly journals Service-Oriented Architecture of E-Government: Characteristics of the Anglo-American Model and Peculiarities of its Implementation in Ukraine

2020 ◽  
Vol 47 (4) ◽  
pp. 39-48
Author(s):  
Andrii NAKONECHNYI ◽  
Natalia KOLISNICHENKO
Keyword(s):  
Local Governments ◽  
Service Oriented Architecture ◽  
Financial Burden ◽  
Service Level ◽  
Legal Framework ◽  
The Internet ◽  
Semantic Level ◽  
American Model ◽  
Service Oriented ◽  
Anglo American

In the paper the advantages of the service-oriented architecture of e-government and its prospects for Ukraine are revealed. Service-oriented e-government is governed by a service-oriented architecture. Service-oriented architecture is the functionality of software as services aiming to establish compatibility in their provision. The model of service-oriented e-government architecture is divided into five layers (levels), arranged from bottom to top: operational level, semantic level, service level, process level, presentation level. The practice of service-oriented e-government in foreign countries is studies: USA, Canada, and Great Britain. These countries implement the so-called Anglo-American model of informatization of the state, which is based on: removal of redundant functions of government, delivery of public services to citizens, meeting the needs of citizens through information technology. This model promotes the development of transactions, payment for services via the Internet. Foreign experience shows that a key feature of government activities is to ensure the success of the implemented actions, as well as to control the quality and scope of services. Therefore, when developing e-government projects, the governments take their efforts to get the corresponding positive consequences in the availability of services: providing quality services to citizens and businesses; increasing revenues; easing the financial burden on federal and local governments, primarily by reducing documents and electronic services on the Internet. The trends of the model implementation in Ukraine are studies. The evolution of the issue included the Program «Electronic Ukraine», the realization of the E-Government Information System. The further steps are analyzed based on the information from the official website of the Ministry of Digital Transformation of Ukraine which provides the cases of service-oriented state (Popular services). The projects of the Ministry on Digital State digitize many services, update their legal framework, streamline the activity of state registers, and provide technical capabilities and data protection. It is concluded that service-oriented architecture of e-government is characterized by the features of its implementation based on such principles as: information-centric approach; the principle of a common platform, which focuses on creating an open information environment and common technological infrastructure for more effective collaboration of all participants and users of e-government; the principle of user orientation (all e-government activities are aimed at meeting the needs of service consumers); the principle of security and confidentiality.

Engaging Citizens on the Internet

2012 ◽  
pp. 175-192
Author(s):  
Mark Cassell ◽  
John A. Hoornbeek
Keyword(s):  
World Wide Web ◽  
Local Government ◽  
Local Governments ◽  
World Wide ◽  
Rural Populations ◽  
The Internet ◽  
Web Presence ◽  
Empirical Results ◽  
Government Relations ◽  
The World

This article presents empirical results relating to citizen-government relations on the internet that are based on an assessment of the World Wide Web presence of 428 local governments in northeast Ohio. Northeast Ohio provides a useful picture of E-government-citizen relationships because it includes a range of local government forms (counties, townships, etc.), urban and rural populations, and Midwestern influences that many consider “typical” of American states. The website reviews conducted assess citizen-government engagement in a variety of areas. The measures used include simple engagements like the ability to sign up for email updates and the presence of event calendars to more involved interactions, such as blogs, e-pay services, and open records requests. Using these measures, the authors assess citizen-government engagement among local governments in the sample.

Municipal E-Government Services in Emerging Economies

2012 ◽  
pp. 198-226
Author(s):  
Manuel Pedro Rodríguez Bolívar ◽  
Maria del Carmen Caba Pérez ◽  
Antonio Manuel López Hernández
Keyword(s):  
Public Sector ◽  
Latin American ◽  
Local Governments ◽  
The Internet ◽  
Capital Cities ◽  
Government Services ◽  
Government Reforms ◽  
Great Scope ◽  
Latin American And Caribbean ◽  
The Web

This chapter examines and discusses the approach taken by local governments in developing countries to using the Web as a means of providing e-services. In particular, we focus on the capital cities of Latin American and Caribbean (LAC) countries to discover whether their public administrations are using the Internet to transform how they interact with citizens through the delivery of online public sector services, thus advancing a benchmarking process. An empirical study was carried out of e-government services in these cities, focusing on the content of e-services by applying the CapGemini (2009) methodology, which has been widely used in prior research. Our findings confirm the existence of a wide variety of e-services among the cities examined, with many of these local administrations remaining unaware of the possibility of using Internet to facilitate the delivery of public sector services. Therefore, there is great scope for improvement in the field of e-government. Reforms in public administration are needed in order to make government more participative and open. Likewise, setting effective policies to ensure e-inclusion is the key to the future of LAC’s new empowered societies, with a more visible voice and more chances to express their concerns.

Benchmarking Local E-Government

2011 ◽  
pp. 371-378 ◽  
Author(s):  
Tan Yigitcanlar ◽  
Scott Baum
Keyword(s):  
Citizen Participation ◽  
Local Governments ◽  
Business Processes ◽  
The Internet ◽  
Daily Lives ◽  
Four Dimensions ◽  
Government Services ◽  
Government Project ◽  
Governance Tools ◽  
State And Local

Increasingly, almost everything we do in our daily lives is being influenced by information and communications technologies (ICTs) including the Internet. The task of governance is no exception with an increasing number of national, state, and local governments utilizing ICTs to support government operations, engage citizens, and provide government services. As with other things, the process of governance is now being prefixed with an “e”. E-governance can range from simple Web sites that convey basic information to complex sites that transform the customary ways of delivering all sorts of government services. In this respect local e-government is the form of e-governance that specifically focuses on the online delivery of suitable local services by local authorities. In practice local e-government reflects four dimensions, each one dealing with the functions of government itself. The four are: (a) e-services, the electronic delivery of government information, programs, and services often over the Internet; (b) e-management, the use of information technology to improve the management of government. This might range from streamlining business processes to improving the flow of information within government departments; (c) e-democracy the use of electronic communication vehicles, such as e-mail and the Internet, to increase citizen participation in the public decision-making process; (d) e-commerce, the exchange of money for goods and services over the Internet which might include citizens paying taxes and utility bills, renewing vehicle registrations, and paying for recreation programs, or government buying office supplies and auctioning surplus equipment (Cook, LaVigne, Pagano, Dawes, & Pardo, 2002). Commensurate with the rapid increase in the process of developing e-governance tools, there has been an increased interest in benchmarking the process of local e-governance. This benchmarking, which includes the processes involved in e-governance as well as the extent of e-governance adoption or take-up is important as it allows for improved processes and enables government agencies to move towards world best practice. It is within this context that this article discusses benchmarking local e-government. It brings together a number of discussions regarding the significance of benchmarking, best practices and actions for local e-government, and key elements of a successful local e-government project.

Engaging Citizens on the Internet

2010 ◽  
Vol 6 (2) ◽  
pp. 68-85 ◽  
Author(s):  
Mark K. Cassell ◽  
John A. Hoornbeek
Keyword(s):  
World Wide Web ◽  
Local Government ◽  
Local Governments ◽  
World Wide ◽  
Rural Populations ◽  
The Internet ◽  
Web Presence ◽  
Government Relations ◽  
American States ◽  
The World

This article presents empirical results relating to citizen-government relations on the internet that are based on an assessment of the World Wide Web presence of 428 local governments in northeast Ohio. Northeast Ohio provides a useful picture of E-government-citizen relationships because it includes a range of local government forms (counties, townships, etc.), urban and rural populations, and Midwestern influences that many consider “typical” of American states. The website reviews conducted assess citizen-government engagement in a variety of areas. The measures used include simple engagements like the ability to sign up for email updates and the presence of event calendars to more involved interactions, such as blogs, e-pay services, and open records requests. Using these measures, the authors assess citizen-government engagement among local governments in the sample

Benchmarking Local E-Government

2011 ◽  
pp. 37-42 ◽  
Author(s):  
Tan Yigitcanlar ◽  
Scott Baum
Keyword(s):  
Citizen Participation ◽  
Local Governments ◽  
Business Processes ◽  
The Internet ◽  
Daily Lives ◽  
Four Dimensions ◽  
Government Services ◽  
Government Project ◽  
Governance Tools ◽  
State And Local

Increasingly, almost everything we do in our daily lives is being influenced by information and communications technologies (ICTs) including the Internet. The task of governance is no exception with an increasing number of national, state, and local governments utilizing ICTs to support government operations, engage citizens, and provide government services. As with other things, the process of governance is now being prefixed with an “e”. E-governance can range from simple Web sites that convey basic information to complex sites that transform the customary ways of delivering all sorts of government services. In this respect local e-government is the form of e-governance that specifically focuses on the online delivery of suitable local services by local authorities. In practice local e-government reflects four dimensions, each one dealing with the functions of government itself. The four are: (a) e-services, the electronic delivery of government information, programs, and services often over the Internet; (b) e-management, the use of information technology to improve the management of government. This might range from streamlining business processes to improving the flow of information within government departments; (c) e-democracy the use of electronic communication vehicles, such as e-mail and the Internet, to increase citizen participation in the public decision-making process; (d) e-commerce, the exchange of money for goods and services over the Internet which might include citizens paying taxes and utility bills, renewing vehicle registrations, and paying for recreation programs, or government buying office supplies and auctioning surplus equipment (Cook, LaVigne, Pagano, Dawes, & Pardo, 2002). Commensurate with the rapid increase in the process of developing e-governance tools, there has been an increased interest in benchmarking the process of local e-governance. This benchmarking, which includes the processes involved in e-governance as well as the extent of e-governance adoption or take-up is important as it allows for improved processes and enables government agencies to move towards world best practice. It is within this context that this article discusses benchmarking local e-government. It brings together a number of discussions regarding the significance of benchmarking, best practices and actions for local e-government, and key elements of a successful local e-government project.

E-Service Provision by New Zealand Local Government

2011 ◽  
pp. 718-725 ◽  
Author(s):  
J. Paynter
Keyword(s):  
Information Technology ◽  
New Zealand ◽  
Local Government ◽  
Web Sites ◽  
Service Provision ◽  
Local Governments ◽  
The Internet ◽  
Government Services ◽  
The World ◽  
The Web

Historically, information and services can only be obtained through narrow, one to one, phones, and agency-specific shop fronts (Caffrey, 1998). Information technology, especially the Internet, opens possibilities of using methods to distribute information and deliver services on a much grander scale. The Internet provides a foundation for a variety of communications media. The Web is one of the most important media built upon the Internet. It can be accessed from almost anywhere in the world by means of computers and electronic devices; it is possible to elicit more information, establish platforms for online payment, online consultation and e-voting. Security concerns can be overcome by data-authentication technologies. It can deliver government services and encourage greater democracy and engagement from citizens. Governments around the world are exploring the use of Web-based information technology (Grönlund, 2002). Attention has focused on the design and delivery of portals as a major component of government electronic service infrastructures. The N.Z. government portal site (http://www.govt.nz/en/home/) or the Local Government Online Ltd (LGOL) Web site, (www.localgovt.co.nz/AboutCouncils/Councils/ByRegion/) are examples. Since the mid-1990s governments have been tapping the potential of the Internet to improve and governance and service provision. “In 2001, it was estimated that globally there were well over 50,000 official government Web sites with more coming online daily. In 1996 less than 50 official government homepages could be found on the world-wide-Web” (Ronaghan, 2002). Local governments are faced with growing demands of delivering information and services more efficiently and effectively and at low cost. Along with the rapid growth of technological developments, people demand high quality services that reflect their lifestyles and are accessible after normal office hours from home or work. Thus, the goals of delivering electronic government services are to simplify procedures and documentation; eliminate interactions that fail to yield outcomes; extend contact opportunities (i.e., access) beyond office hours and improve relationships with the public (Grönlund, 2002). Having an effective Web presence is critical to the success of local governments moving to adopt new technologies. Of equal importance is the evaluation of Web sites using different manual and automated methodologies and tools. In this study an evaluation of local authority Web sites was conducted to gain a practical understanding of the impact of the Internet on local governments in New Zealand using a tailor-made model specific to local governments. Issues studied focused on the information and services provided by the local authority Web sites. What is more important is whether the local government operations can or are able to support the expectations for speed, service, convenience, and delivery that the Web creates. Through identification of best practice Web sites and a set of evaluation methods and tools, this paper will provide a set of design guidelines to local authorities that would benefit and better meet the needs of their local communities.

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