Research on the Customer Satisfaction Service System of certification body

2008 ◽  
Author(s):  
Yuntao Chen
Keyword(s):  
Customer Satisfaction ◽  
Service System ◽  
Certification Body

scholarly journals TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA PT TRITANA DENGAN PLS-SEM

2021 ◽  
Vol 5 (1) ◽  
pp. 89
Author(s):  
Andi Arfian ◽  
Dede Mustomi ◽  
Juarni Siregar ◽  
Adelia Alvi Yana
Keyword(s):  
Customer Satisfaction ◽  
Data Processing ◽  
Marketing Strategy ◽  
Web Service ◽  
Service System ◽  
Excellent Service ◽  
The World ◽  
Service Businesses ◽  
The Web

In the world of business, especially for service businesses, there are many strategies to make a business successful. In addition to a reliable marketing strategy, a business also needs excellent service so that it can make consumers comfortable and happy. Each company will compete to provide the best service for its customers which makes customers satisfied so that it can improve other aspects such as sales, profit. In this study the authors analyzed aspects of the web service service available at PT Tratana, namely by analyzing the excellent service system to consumers with Using the Webqual4 model and data processing with the Pls-Sem method from the results of this study it is expected to know the extent to which the effectiveness and satisfaction of consumers after buying the products they buy from the analysis results obtained by many variables that are not significant to customer satisfaction..

Improving Productivity in a Bank System by Using Computer Simulation

2014 ◽  
Vol 606 ◽  
pp. 259-263
Author(s):  
Milad Hatami ◽  
Seyed Mojib Zahraee ◽  
Milad Ahmadi ◽  
Saeed Rahimpour Golroudbary ◽  
Jafri Mohd Rohani
Keyword(s):  
Computer Simulation ◽  
Customer Satisfaction ◽  
Waiting Time ◽  
Service System ◽  
Simulation Software ◽  
Real Situation ◽  
The Real ◽  
Arena Simulation ◽  
Bank System ◽  
High Technologies

With advent of high technologies, simulation software becomes more applicable between organizations’ managers. Simulation can model the real situation on a visual program. It will make the understanding of system, properly. Nowadays in each organization, the main considered factor is how they can improve its services confidently. This study emphasize on customer satisfaction and reducing the waiting time for customers in a bank service system. The goal of this paper is applying ARENA simulation software for modeling the system and measuring the performances. In addition, three strategies are implemented that each strategy consists of several scenarios. 17 possible scenarios are compared to achieve all kind of results that can be imagined. It would be very helpful for manager to analyzes and compare the results then find the lowest and highest effective element for improvement.

scholarly journals APLIKASI PELAYANAN PENGADUAN MAINTENANCE DIVISI TEKNIK BERBASIS ANDROID PADA PERGURUAN TINGGI RAHARJA

2019 ◽  
Vol 5 (1) ◽  
pp. 68-75
Author(s):  
Aris Aris ◽  
Maryanih Maryanih ◽  
Syinthia Ricka Arrianti
Keyword(s):  
Customer Satisfaction ◽  
Service Delivery ◽  
Service System ◽  
Service Users ◽  
Application System ◽  
Engineering Department ◽  
System Maintenance ◽  
Specific Evaluation

Development of Service System for engineering section in the form of Application Maintenance Request System, which is used to improve services only to management, namely staf. Customer satisfaction is a specific evaluation of the overall services provided by the engineering department. so that the satisfaction of service users in the engineering division can only be judged based on the experience that has been experienced during the service delivery process. Customer satisfaction, especially in the area of maintenance services, is a must so that the service is developed more broadly for lecturers and students. With the development of an application system maintenance requests from websites are changed to mobile, that is based on Android which can make it easier for users to make complaints with Android-based smartphones, so it is very helpful for the engineering section to accommodate all user complaints. This Android-based Maintenance Request application can report quickly any maintenance requests that come from the user to the engineering officer, so that it gets a more effective and efficient response in measuring the level of time during maintenance.

Applying Service CAD System to Value Customization

2011 ◽  
pp. 255-278
Author(s):  
T. Sakao ◽  
Y. Shimomura ◽  
A. Simboli ◽  
A. Raggi
Keyword(s):  
Information System ◽  
Customer Satisfaction ◽  
Mass Customization ◽  
Service System ◽  
Design Methods ◽  
Research Issues ◽  
General Design ◽  
Industrial Operation ◽  
Cad System ◽  
Service Activities

This chapter introduces a new concept, value customization, to increase the level of customer satisfaction. It presents methodologies and practice for designers to customize value in a service in industrial operation based on the discipline of service engineering (SE). SE aims at creating more value largely by knowledge and service contents rather than just materialistic contents. Especially, an information system named Service Explorer, an implementation of the methodologies, is applied to an Italian accommodation industry. After the application, five redesign options such as introducing a new service system with cash-back and a system of renting various goods were generated. Through this, the effectiveness of SE for value customization is suggested. This chapter addresses the importance of identifying value to be provided with specific customers based on their particular requirements, which has only briefly been discussed in researches of mass customization. In addition, both service activities and physical products can be crucial to realize value. Several further research issues such as general design methods for value customization were also identified.

scholarly journals SISTEM LAYANAN ANTAR PADA RESTORAN BERBASIS ANDROID

Compiler ◽  
2013 ◽  
Vol 2 (2) ◽  
Author(s):  
Endyatna Puthut Bagus Pratama ◽  
Sumarsono Sumarsono ◽  
Elizabeth Nurmiyati Tamatjita
Keyword(s):  
Operating System ◽  
Customer Satisfaction ◽  
Service System ◽  
Order System ◽  
Time Service ◽  
Delivery Service ◽  
Android Operating System ◽  
Customer Manager

The business restaurant is growing. In this fast business is need application mobile for customer satisfaction. This system his many applications. They are customer, manager, web kitchen and deliveryapplication. This application is using android Operating System. Using that application by maps for knowing the places o f customer. The results are 100% fo r delivery service, 93% to level o f effective and efficient, 97% to time service system and 97% o f delivery order system.

A Rough Set Based Approach to Knowledge Acquisition for Product Service System Configuration

2012 ◽  
Vol 220-223 ◽  
pp. 2534-2539 ◽  
Author(s):  
Hui Jun Long ◽  
Li Ya Wang
Keyword(s):  
Customer Satisfaction ◽  
Knowledge Acquisition ◽  
Rough Set ◽  
Service System ◽  
Service Systems ◽  
System Configuration ◽  
Product Service System ◽  
Customer Perceptions ◽  
Product Service ◽  
Product Service Systems

Product service system is a bundle of products and services. For higher customer satisfaction, product service systems have to be configurated to lead to desired customer perceptions. And it is necessary for configuration to discover the mapping relationship which is normally characterized by imprecision, uncertainty and non-linearity, from product service systems to customer perceptions. This paper proposes an approach based on dominance relation rough set to extract configuration knowledge considering customer perceptions. Loadometer product service system is used as a case to validate the proposed approach, and the results gain from the case show that the approach is effective.

scholarly journals Pengaruh Bauran Pemasaran Terhadap Loyalitas Pelanggan Restoran Waroeng Hotplate Odon Bogor

2021 ◽  
Vol 9 (1) ◽  
pp. 43-54
Author(s):  
Tasya Amanda Tobing ◽  
Rita Nurmalina ◽  
Siti Jahroh
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Sampling Method ◽  
Service System ◽  
Equation Modeling ◽  
Physical Evidence ◽  
Standard Operating ◽  
Customer Satisfaction And Loyalty

Currently, Indonesia has a 265 million population in which more than one-third of the population is the modern generation who are more likely to have a preference for something that simple and practical like taking a meal in the restaurant. Bogor is one of the cities generally known for its culinary varieties. Waroeng Hotplate Odon is one of them which uniquely serves dishes, which uses hot plates and has a spiciness level and its sales experienced a downward trend due to high competition among the restaurants. This research aims to analyze the effect of marketing mix consist of 7P variables which are: product, promotion, place, price, people, process and physical evidence towards customer satisfaction and customer loyalty of Waroeng Hotplate Odon restaurant. The sample of the research is 393 people who visited Waroeng Hotplate Odon restaurant. The sampling method applied in this study is purposive sampling using a questionnaire distributed to Waroeng Hotplate Odon visitors. The structural Equation Modeling (SEM) method is used to analyze the data. This research showed that 4 variables affect customer satisfaction and loyalty of Waroeng Hotplate Odon visitors, which are price, process and physical evidence. The satisfaction variable has a significant effect on consumer loyalty, which is reflected by consumers' willingness to make repeat purchases and recommend restaurants to other parties. In general, respondents feel satisfied and loyal to the restaurant. Based on the result of the study, the following strategies to increase customer loyalty of Waroeng Hotplate Odon are improving the quality of flavour, spiciness level, variety of the menu, offering menu with more affordable prices, improving restaurant’s layout and parking spaces, and implementing a service system based on Standard Operating Procedures (SOP).

KEPUASAN PELANGGAN ROOSTER ATAS KINERJA PELAYANAN ROOSTER PADA PERGURUAN TINGGI RAHARJA

CCIT Journal ◽  
2015 ◽  
Vol 9 (1) ◽  
pp. 87-99
Author(s):  
Abas Sunarya ◽  
Untung Rahardja ◽  
Ayu Wanda
Keyword(s):  
Customer Satisfaction ◽  
Strong Influence ◽  
Service System ◽  
Information Service ◽  
Research Data ◽  
Service Performance ◽  
Level Of Satisfaction ◽  
College Information ◽  
Questionnaire Online ◽  
The Subject

Information service system currently has penetrated into the various elements one of which is college. Information service system has grown significantly with the increasing needs of customers for information. Of these needs we are required to always move forward and follow the development of information technology. However, the information service system ROOSTER there are some shortcomings that must be corrected to be the subject of research. Among the problems that there is a level of satisfaction of service performance Rooster. ROOSTER ("Role Online Ticketing System Raharja") is an information service by using the "online ticket" that the system is provided as a further container to accommodate question obtained operators iDuHelp!. This research data derived from questionnaires online (iSur) to the 20 respondents who had made at Rooster ticket. From the questionnaire online (iSur) concluded that the service Rooster effect on customer satisfaction. While customer satisfaction and trust are factors that affect the customer's intention to re-use the Rooster. The findings of this study indicate that overall customer satisfaction has a strong influence to re-use the Rooster.

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