scholarly journals TINGKAT KEPUASAN LAYANAN CUSTUMER SERVICE BERDASARKAN METODE WEBQUAL 4.0 PADA PT TRITANA DENGAN PLS-SEM

2021 ◽  
Vol 5 (1) ◽  
pp. 89
Author(s):  
Andi Arfian ◽  
Dede Mustomi ◽  
Juarni Siregar ◽  
Adelia Alvi Yana
Keyword(s):  
Customer Satisfaction ◽  
Data Processing ◽  
Marketing Strategy ◽  
Web Service ◽  
Service System ◽  
Excellent Service ◽  
The World ◽  
Service Businesses ◽  
The Web

In the world of business, especially for service businesses, there are many strategies to make a business successful. In addition to a reliable marketing strategy, a business also needs excellent service so that it can make consumers comfortable and happy. Each company will compete to provide the best service for its customers which makes customers satisfied so that it can improve other aspects such as sales, profit. In this study the authors analyzed aspects of the web service service available at PT Tratana, namely by analyzing the excellent service system to consumers with Using the Webqual4 model and data processing with the Pls-Sem method from the results of this study it is expected to know the extent to which the effectiveness and satisfaction of consumers after buying the products they buy from the analysis results obtained by many variables that are not significant to customer satisfaction..

Internet in Marketing Strategy in Greek Tourism Industry

2011 ◽  
pp. 90-104 ◽  
Author(s):  
Irene Samanta
Keyword(s):  
Marketing Strategy ◽  
Tourism Industry ◽  
The Other ◽  
Sources Of Information ◽  
The World ◽  
Inexperienced User ◽  
Available Information ◽  
The Web

The web tourists have the chance to do comparative e – travel shopping from suppliers from all over the world fast and easily. Based on this assumption, the purpose of this study is to examine whether internet is a powerful communicational tool for people over the other forms of gathering information for a destination. Furthermore a main objective is to identify whether the available information in the web can promote adequately Greece. Results of the study confirmed that internet is a powerful communicational tool in tourism industry, as per young people’s perspectives. However, booking a holiday through the web might be tricky for an inexperienced user. The negative aspects of e –bookings are the factors that reinforce the validity of the other sources of information.

Privacy Issues in the Web Services Architecture

2011 ◽  
pp. 29-55
Author(s):  
Barbara Carminati ◽  
Elena Ferrari ◽  
Patrick C.K. Hung
Keyword(s):  
Web Services ◽  
Web Service ◽  
Privacy Protection ◽  
World Wide ◽  
Research Community ◽  
Privacy Requirements ◽  
The World ◽  
Multiple Domains ◽  
Privacy Issues ◽  
The Web

A Web service is a software system that supports interoperable application-to-application interactions over a network. Web services are based on a set of XML standards such as Universal Description, Discovery and Integration (UDDI), Web Services Description Language (WSDL), and Simple Object Access Protocol (SOAP). Recently, there have been increasing demands and discussions about Web services privacy technologies in the industry and research community. To enable privacy protection for Web service consumers across multiple domains and services, the World Wide Web Consortium (W3C) published a document called “Web Services Architecture (WSA) Requirements” that defines some fundamental privacy requirements for Web services. However, no comprehensive solutions to the various privacy issues have been so far defined. For these reasons, this chapter will focus on privacy technologies by first discussing the main privacy issues in WSA and related protocols. Then, this chapter illustrates the standardization efforts going on in the context of privacy for Web services and proposes different technical approaches to tackle the privacy issues.

scholarly journals The Effect of Excellent Services and Corporate Images to Customer Satisfaction on Financial Banking Sectors

eCo-Buss ◽  
2020 ◽  
Vol 2 (3) ◽  
pp. 44-57
Author(s):  
Vivin Hanitha
Keyword(s):  
Customer Satisfaction ◽  
World Economy ◽  
Banking Sector ◽  
Positive Perception ◽  
Banking Competition ◽  
Maximum Profit ◽  
Excellent Service ◽  
The World ◽  
Corporate Images

The banking sector plays an important role in the world economy. In a very tight banking competition, banks must be able to understand what they want and what is needed by their customers. And then the bank must be able to create banking products that are suitable and can satisfy the needs of its customers. Customer satisfaction can form a positive perception and can further position the company's image in the minds of customers. Excellent service that is doing the best possible service to customers or consumers, causing satisfaction. The purpose of excellent service is to provide services so that they can meet and satisfy customers so that the company gets maximum profit.

scholarly journals Usage of Web Service in Mobile Application for Parents and Students in Binus School Serpong

2016 ◽  
Vol 7 (3) ◽  
pp. 181
Author(s):  
Karto Iskandar ◽  
Andrew Thejo Putranto
Keyword(s):  
World Wide Web ◽  
Web Services ◽  
Web Service ◽  
Mobile Application ◽  
World Wide ◽  
Electronic Device ◽  
Web Server ◽  
The World ◽  
Data Problem ◽  
The Web

A web service is a service offered by a device electronically to communicate with other electronic device using the World wide web. Smartphone is an electronic device that almost everyone has, especially student and parent for getting information about the school. In BINUS School Serpong mobile application, web services used for getting data from web server like student and menu data. Problem faced by BINUS School Serpong today is the time-consuming application update when using the native application while the application updates are very frequent. To resolve this problem, BINUS School Serpong mobile application will use the web service. This article showed the usage of web services with XML for retrieving data of student. The result from this study is that by using web service, smartphone can retrieve data consistently between multiple platforms. 

Dynamic, Customized Workflow Using BDI Agent and Semantic Web Service

2011 ◽  
Vol 135-136 ◽  
pp. 477-483
Author(s):  
Chih Hao Liu ◽  
Jason Jen Yen Chen
Keyword(s):  
Semantic Web ◽  
Web Service ◽  
Semantic Information ◽  
Semantic Web Services ◽  
Web Ontology Language ◽  
Semantic Web Service ◽  
Ontology Language ◽  
Bdi Agent ◽  
The World ◽  
The Web

As the Web gradually evolves into the semantic web, the World Wide Web consortium (W3C) recommends that web ontology language (OWL) be used to encode semantic information content over the Web. Semantic web is an essential infrastructure to enhance Web to obtain better integration of information and intelligent use of web resources. Moreover, a web service is annotated by web ontology language for service (OWL-S) to form a semantic web service that, however, is a static description. The OWL-S based semantic web services thus are reactively invoked by users. How to dynamically coordinate, composite, or discover the services is an important issue.

scholarly journals DEVELOPMENT OF A WEB-SERVICE FOR MODELING TECHNOLOGICAL PROCESSES OF THE MINING PROCESSING INDUSTRY

2021 ◽  
pp. 3-9
Author(s):  
A. Milovidova
Keyword(s):  
Data Processing ◽  
Web Service ◽  
Production Management ◽  
Mining Industry ◽  
Processing Industry ◽  
Technological Processes ◽  
Production Processes ◽  
Digital Production ◽  
Modern Methods ◽  
The Web

Digital production modern methods, data processing, and simulation allow using software for investigating complex production processes. An article presents a web for modeling technological processes in the mining industry development. The web service will make it possible to make more efficient, faster, and more accurate decisions, reducing the uncertainty in production management.

scholarly journals Creation of the Web Service of Ukraine’s National Natural Parks as an Instrument for the Analysis of Territories and Determining Issues in the Administration and Land Use of Territories

2018 ◽  
Vol 64 (1) ◽  
pp. 14-22
Author(s):  
I. S. Bugaenko
Keyword(s):  
Land Use ◽  
Geographic Information Systems ◽  
Web Service ◽  
Natural Environment ◽  
Sustainable Land Use ◽  
Effective Mechanism ◽  
Gis Technologies ◽  
Natural Parks ◽  
The World ◽  
The Web

Abstract The paper focuses on the development and implementation of an electronic cadastre for territories of all National Natural Parks (NPPs); the creation of effective mechanism for registration, monitoring and research of NPP territories, etc., using GIS-technologies. Geographic information systems (GIS) are used by the countries across the world to create conditions for predicted development and sustainable land use to increase the efficiency of management of territories within the NPPs, and the improvement of the natural environment (NE) in leading countries of the world.

Innovation, M-Banking, and Customer Satisfaction

2021 ◽  
Vol 8 (1) ◽  
pp. 47-64
Author(s):  
Syed Moudud-Ul-Huq
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation ◽  
Equation Modeling ◽  
Mobile Banking ◽  
Model Accuracy ◽  
Utilization Of Technology ◽  
The World ◽  
Banking Institutions ◽  
Positive Effect ◽  
The Web

Innovation through information technology (IT) has made advances all over, and banking is no exemption to it. The utilization of technology has gotten pervasive in the present banking institutions. Mobile banking is a recently included service in the banking area that facilitates banking by means of mobile gadgets. Mobile banking has stamped itself as a rising technology embraced by banks the world over. That's why this investigation is to recognize the effect of innovation, mobile banking on customer satisfaction and decide the elements that lead to customer satisfaction. By reviewing literature, the authors propose a model and to demonstrate the model accuracy dependent on information gathered from 269 respondents utilizing on the web media. To examine the aforesaid relationships, they use the partial least squares (PLS)-structural equation modeling (SEM) technique. The aftermath of their investigation uncovers that there is a noteworthy connection between innovation (I) and mobile banking (MB) on customer satisfaction. Then again, innovation has positive effect on mobile banking.

scholarly journals RANCANG BANGUN APLIKASI PRESENSI MULTI EVENT DENGAN QR-CODE BERBASIS RESTFUL WEB SERVICE

JURTEKSI ◽  
2020 ◽  
Vol 7 (1) ◽  
pp. 15-22
Author(s):  
Fandy Indra Pratama ◽  
Mustagfirin Mustagfirin ◽  
Ardian Fachreza
Keyword(s):  
Web Service ◽  
Engineering Method ◽  
Qr Code ◽  
Web Engineering ◽  
The World ◽  
Electronic Storage ◽  
Conventional Methods ◽  
Restful Web Service ◽  
The Web

Abstract: Activities in the world of education and institutions are documents that must be documented which can be used as activity reports to the leadership. One such documentation is attendance documentation because attendance is sometimes very sensitive because it affects the prerequisites for further activities. Meanwhile, most attendance systems currently use conventional methods, namely printing attendance forms and participants taking notes on the form. After completion of the event, it is recorded in an electronic storage and the original sheet is archived. Meanwhile, universities and schools are required to be sensitive to technology so that they are not out of date. So the researchers proposed a presence system based on Scan Id QR Code based on Restful Web Service technology with the following process: (i) Schedule 1 time in advance; (ii) attendance by scanning the QR-Code ID to a scanner; (iii) Attendance monitoring. This proposed technology can be used for multi-platform and multi-event, so that to use this presence system, each agency can list its activities and its members. And as a member, you can do attendance by just scanning the QR-Code Id you have into a scanner. The development of this system uses the web engineering method because this method is appropriate for developing this system. So that the system is deemed capable of trimming the administration of the committee and minimizing the problem of data fraud and corruption.            Keywords: presence, qr-code, web engineering  Abstrak: Kegiatan pada dunia pendidikan dan instansi merupakan dokumen yang wajib didokumentasikan yang dapat digunakan sebagai laporan kegiatan ke pimpinan. Salah satu dokumentasi tersebut adalah dokumentasi presensi kehadiran karena presensi kehadiran terkadang sangat sensitif karena mempengaruhi prasyarat kegiatan selanjutnya. Sedangkan hampir besar sistem presensi saat ini menggunakan cara konvensional yaitu cetak formulir presensi dan peserta mencatat di formulir tersebut. Setelah selesai acara, dicatat di penyimpanan elektronik dan lembar aslinya diarsipkan. Sedangkan universitas dan sekolah dituntut peka terhadap teknologi agar tidak ketinggalan zaman. Sehingga peneliti mengusulkan sistem presensi berbasis dengan Scan Id qr-code berbasis teknologi Restful Web Service dengan proses sebagai berikut: (i) Jadwal 1 kali diawal; (ii) Presensi dengan cara scan Id qr-code ke mesin scanner; (iii) Pemantauan kehadiran. Teknologi yang diusulkan ini dapat digunakan untuk multi platform dan multi event, sehingga untuk menggunakan sistem presensi ini, setiap instansi dapat membuat daftar kegiatan dan anggotanya masing-masing. Serta sebagai anggota dapat melakukan presensi hanya melakukan scan Id qr-code yang dimiliki ke mesin scanner. Pengembangan sistem ini menggunakan metode web engineering karena metode tersebut tepat untuk mengembangkan sistem ini. Sehingga sistem tersebut dirasa mampu memangkas administrasi panitia dan memperkecil permasalahan kecurangan dan rusaknya data. Kata kunci: presensi, qr-code, web engineering

Theory for processing data on the Web

2014 ◽  
Vol 56 (6) ◽  
Author(s):  
Wim Martens
Keyword(s):  
World Wide Web ◽  
Data Processing ◽  
World Wide ◽  
Time Schedule ◽  
Design Decisions ◽  
Research And Practice ◽  
Processing Data ◽  
Wide Range ◽  
The World ◽  
The Web

AbstractThe World Wide Web Consortium (W3C) develops a wide range of standards for data processing on the Web. Prominent examples are RDF, SPARQL, XML, XPath, XQuery, and XSLT. Since these standards are widely used, they bring many interesting challenges for researchers. During the development of these standards, the W3C often works under a rather tight time schedule and does not always have all the cards on the table when design decisions need to be made. This is a situation in which research and practice can greatly benefit from each other. The W3C continuously releases drafts of the standards which researchers can investigate. Researchers can inform the W3C of their results and, conversely, the W3C can give the opportunity to immediately incorporate research results into practice.

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