scholarly journals Quality and performance of the company in the Czech Republic

2012 ◽  
Vol 60 (4) ◽  
pp. 351-362 ◽  
Author(s):  
Petr Suchánek ◽  
Jiří Špalek
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Business Performance ◽  
Financial Analysis ◽  
Quality Factors ◽  
Factors Affecting ◽  
Quality Product ◽  
And Performance ◽  
A Company

Quality management contributes to increasing the performance of an enterprise through the application of such working procedures which ensure in the end the output required by customers. It also ensures the realization of revenues and profit for the enterprise. Quality is usually studied separately, whereas this analysis is focused on the elimination of conflicts and the resulting costs and inefficiencies in the company. Quality can also be seen in the narrower sense as a quality product which focuses on satisfying customer requirements. It is clear that quality management in the enterprise must lead to a quality product and customer satisfaction. Performance is also usually examined separately using the tools of financial analysis (mainly ratios). What is lacking in research to date is the clear and conclusive interconnection of quality and performance and its parameters. The subject of this paper is the analysis of quality (with emphasis on product quality) and its influence on business performance (represented by selected financial ratios). The aim of this article is to find the level of product quality in a company and identify those quality factors affecting a company’s performance. The resulting interconnection of the parameters of quality and performance should guarantee that the influence (selected parameters) will be reflected in the quality of business performance possible through the simultaneous management of quality control and influence on future business performance.

ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT DALAM MENJAGA KUALITAS PRODUK AIR MINERAL DALAM KEMASAN MEREK SABINA PADA PT. SABINA TIRTA UTAMA SAMARINDA

2020 ◽  
Vol 8 (2) ◽  
pp. 111
Author(s):  
Filda Ramadani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Mineral Water ◽  
Total Quality ◽  
Quality Product ◽  
System Improvement ◽  
A Company ◽  
And Training ◽  
Bottled Mineral Water

This researcher is motivated by analyzing the application of Total Quality Management well in a in industrial company in maintaining the quality of the products produced at PT. Sabina Tirta Utama, Through the application of TQM it is expected that the company can provide satisfaction to customers with the result produced. The formulation of the problem in this study is divided two into: (1) Analyzing the application of TQM  in maintaining the quality of the products produced at PT. Sabina Tirta Utama. (2) Whether the quality produced is in accordance with standard SNI. This study ams to find out how the application of TQM at PT. Sabina Tirta Utama and to find out the quality the products produced at PT. Sabina Tirta Utama.Intense competition will require companies to provide quality product to consumers. But the company’s concern is not limited to the quality of the product produced, but also on aspeets of the process, human resources (HR) and the environment. PT. Sabina Tirta Utama is a company that produces bottled mineral water in Samarinda and faces competition in a business that is growing increasingly. One of the methods carried out by PT. Sabina Tirta Utamain order to remain competitive by implementing Total Quality Management (TQM) . through an obsession toward quality, teamwork, continus system improvement, education and training, unity of purpose, and employee involvement. TQM is a system to achive the goals of an organization, one of which is maintaining product quality.Based on the result of interviews and observations, implementation of TQM in maintaining the quality of bottled mineral water products at PT. Sabina Still has reject products every month and teamwork is still careless in packing. Then As the result quality of bottled mineral waterproduced by PT. Sabina Tirta Utama has met the standard.

scholarly journals Customer Satisfaction, Product Quality and Performance of Companies

2015 ◽  
Vol 14 (4) ◽  
pp. 329-344 ◽  
Author(s):  
Petr Suchánek ◽  
Jiří Richter ◽  
Maria Králová
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Business Performance ◽  
Food Industry ◽  
Research Question ◽  
Financial Data ◽  
Main Factors ◽  
And Performance

Abstract This paper presents an analysis of quality, customer satisfaction and business performance in food industry. The main objective of the research is to determine the influence of quality on customer satisfaction and on business performance and competitiveness. In particular, this paper answers the following research question: Does the quality of a product result in a satisfied customer and thereby in a well-performing business? Customer satisfaction is defined as the satisfaction of the customer with a product and the business performance as a capability to generate profit. Therefore, satisfaction was examined by the means of a survey using questionnaires, and the performance was measured by financial data. We managed to find a correlation between the main factors, although partial results were due more factors mostly statistically insignificant.

scholarly journals Relationship between Quality and Performance: Tourism Companies in the Czech Republic

2011 ◽  
Vol 11 (4) ◽  
pp. 195-222 ◽  
Author(s):  
Milan Sedláček ◽  
Petr Suchánek ◽  
Jiří Špalek ◽  
Petra Štamfestová
Keyword(s):  
Czech Republic ◽  
Quality Management ◽  
Service Quality ◽  
Business Performance ◽  
Success Factors ◽  
Financial Analysis ◽  
Tourism Industry ◽  
The Czech Republic ◽  
Perception Of Quality ◽  
And Performance

Relationship between Quality and Performance: Tourism Companies in the Czech Republic This article analyzes perception of quality as a factor of performance of companies operating in the tourism industry. The introduction defines business performance and quality with a focus on tourism companies. A synthesis of findings from empirical studies conducted abroad follows, and is focused on the determinants of performance of a company (success), including the quality management which emerged as one of the important factors, and so these findings justify the importance of quality management in business practice. The aim of this article is to find the perception of quality and emphasis on the quality management of tourism companies in the Czech Republic. To identify the specific characteristics of quality perception and management in this sector, comparative analysis of questionnaire results, and results of a financial analysis of companies from various sectors of the Czech economy, with emphasis on tourism, has been used. It has been proved that enterprises in the sectors surveyed perceive quality as the key factor in business performance; it was also empirically shown that companies with higher levels of service quality reach better values of financial indicators. Also it was found that although tourism companies perceive the service quality of as one of the key success factors, the level of its actual implementing is low. This is related to the fact that relatively good financial results can be achieved in this industry without adjustment of the maximum customer service. This fact is also confirmed by the findings that show that in comparison to companies in other sectors, tourism companies still perceive relationship between quality production and business performance as substandard.

PENGARUH KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN BUAH MELON PT. SYAFINA NIAGA

2018 ◽  
Vol 6 (2) ◽  
Author(s):  
Iwan Kurniawan Subagja, SE., MM. ◽  
Slamet Istoto
Keyword(s):  
Decision Making ◽  
Product Quality ◽  
Sampling Methods ◽  
Marketing Mix ◽  
Sampling Techniques ◽  
Purchasing Decisions ◽  
Individual Activity ◽  
A Company ◽  
Melon Fruit

Decision making is an individual activity that is directly involved in obtaining and using the goods offered. Promotion is one of the variables in a marketing mix that is very important to be implemented by a company in marketing its products or services, thus influencing consumers to make purchasing decisions. The quality of the product can also affect consumers in making purchasing decisions. This study aims to analyze the effect of product quality and promotion on purchasing decision of Melon fruit. Population and sample of research is purchasing or buyer from consumer of PT. Syafina Niaga as many as 30 companies and sampling methods using saturated sampling techniques as well as analysis used with regression analysis. The results showed that there is a significant influence between product quality and promotion of purchasing decisions.

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

scholarly journals Construction of Multi-point Quality Analysis Model of Tobacco Industry Co-production Based on Integrated “Platform + Module”

2021 ◽  
Vol 235 ◽  
pp. 03031
Author(s):  
Huali Zheng
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Production Management ◽  
Production Quality ◽  
Quality Analysis ◽  
Analysis Model ◽  
Cooperative Production ◽  
Implementation Effect ◽  
Specific Implementation

Under the multi-point production management mode, Researchers establish a unified cooperative production multi-point product quality analysis standard, set benchmarks, compare performance, create a process quality management atmosphere of ratio, learning, catching up and exceeding, so that multi-point quality management ability can be obtained together to improve, product quality has been continuously improved. At present, the quality analysis of multi-point processed products in cooperative production is only a simple average and standard deviation detection and comparison of key processes and individual indicators, or a single analysis of the appearance quality of cigarettes. The analysis is relatively isolated and no in-depth research is conducted. It is impossible to comprehensively and comprehensively compare the processing quality levels of various processing enterprises. In response to these problems, this paper compares and analyzes several quality controlling schemes, selects the “platform + module” scheme and designs and constructs it. The article discusses the specific implementation measures of the design plan. From the perspective of the implementation effect of the plan, it can provide guarantee for improving the production quality of cigarettes.

scholarly journals Quality Management in Libraries Case Study: Book Collection Retrieval in Academic Libraries

2021 ◽  
Vol 9 (2) ◽  
pp. 182
Author(s):  
Vilianty Rizki Utami ◽  
Desni Sri Hastuti Sihite
Keyword(s):  
Quality Control ◽  
Quality Management ◽  
Comprehensive Evaluation ◽  
Case Study Method ◽  
Control Data ◽  
User Expectations ◽  
And Performance ◽  
Quality Control Data

Quality management in the library is related to quality control of the library's work to meet user expectations and contributes to the continued success of the organization. However, quality control is lacking and not be the main focus in many libraries. This paper aims to explain how quality management improves work results in libraries. The research method used in this paper is qualitative research using a case study method. We conduct research in Library X that already underwent quality control in book processing activities. The data were collected through observation, and interviews for book processing activities and its quality control data during 2018-2020. The data was then analyzed document analysis. The study found that Library X could perform better by improving the quality of book processing and fixing the error just before they put the book on its shelves. Quality control gives a comprehensive evaluation in Library X either for humans, processes, and systems of book processing activities that help Library X conduct its duty to provide their user needs and expectations. Quality control and quality management also help Library X describe the library working atmosphere and can be used for giving motivation to all librarians and staff to give better service and performance for the end-users.

Measuring Relative Effectiveness of Service Quality Factors Affecting Quality of Higher Education in India

2021 ◽  
Vol 11 (2) ◽  
pp. 30-46
Author(s):  
Anshuman Kaler
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Dominant Role ◽  
Relative Effectiveness ◽  
Program Quality ◽  
Quality Factors ◽  
Factors Affecting ◽  
Input Quality ◽  
Quality Of Higher Education

The existing competitive environment in the education sector in India has forced higher education institutes to adopt ‘students as a customer' approach in educational delivery. The extant literature supports seven dimensions of service quality namely input quality, curriculum, academic facilities, industry interaction, interaction quality, support facilities, and nonacademic processes. The objective of the study was to measure the relative effectiveness of service quality factors as perceived by the Indian students. Focus group interviews were conducted with a group of technical and management students. Stratified judgmental sampling was used for the data collection. In the current study, it was observed that the factor of program quality plays a more dominant role than the factor of quality of life in determining the service quality in institutes of higher education. It is further observed that in the sub-dimension of program quality, the factor of curriculum and academic facilities are relatively more dominant than the factor of input quality.

scholarly journals Restructuring Examination System of Institute of Engineering for Establishing Center of Excellence in Engineering Education

2018 ◽  
Vol 14 (1) ◽  
pp. 75-81
Author(s):  
Tri Ratna Bajracharya ◽  
Babu Ram Dawadi ◽  
Ram Chandra Sapkota
Keyword(s):  
Engineering Students ◽  
Pass Rate ◽  
Degree Programs ◽  
Examination System ◽  
Engineering Programs ◽  
Factors Affecting ◽  
Quality Product ◽  
Industrial Architecture ◽  
Indirect Relationship

 There exists different parameters that act as influencing factors to measure the quality of technical education. Nature of examination with its process and activities has direct and indirect relationship towards quality product and result status in any academic institution. Institute of Engineering (IOE) is continuously enhancing the examination process with the objective to increase the quality and pass rate in the semester examination. Being to conduct several bi-annual exams, Examination Control Division (ECD) of Institute of Engineering (IOE) is mostly the busy organization that has to manage examinations for bachelor, masters and PhD degree programs throughout the year. ECD conducts by-annual semester exams for regular and back exam of bachelor of engineering students having 10 streams (Civil, Computer, Electronics, Electrical, Mechanical, Geomatics, Agriculture, Industrial, Architecture and Automobile) in its four constituent campuses and ten affiliated colleges. Similarly, ECD also conducts bi-annual exams for masters of engineering programs having seven streams and 24 sub-streams. There are more than 16,000 examinees in the bachelor exam including regular and back. Additionally, successful conduction of BE/BArch/ M.Sc. entrance examinations is also an integral duty of ECD. The student pass rate in the semester exams of IOE is below expectations. This study is mostly focused on finding the factors affecting the quality results and approaches of optimizations for better education at IOE. After reviewing several factors, we proposed “restructuring of regular and back paper examinations" as one of the major approach that will help to increase the quality of education and consequently increase the pass rate in the semester examination system of IOE.Journal of the Institute of Engineering, 2018, 14(1): 75-81

scholarly journals Assessment of the competitiveness of industrial companies and methods for assessing the quality of construction products

2020 ◽  
Vol 164 ◽  
pp. 09027
Author(s):  
Olga Safonova ◽  
Lyudmila Tatarnikova
Keyword(s):  
Quality Management ◽  
Product Quality ◽  
Management System ◽  
Building Materials ◽  
Quality Management System ◽  
Iso 9000 ◽  
International Standards ◽  
Specific Method ◽  
Product Management

The model of a quality management system based on international standards ISO 9000 series is recognized in all the world. The aim of the article is to show the competitive advantages of a construction company in the modern market by improving its quality and product management system. We consider the implementation of the provisions of international standards ISO 9000 series as an effective solution to the problem. Quality improvement is a continuous work aimed at improving the technical level of product quality, quality of its manufacture, improving production elements and the quality system itself. The authors of the article give a specific method for improving the enterprise quality management system with a developed sequence. A risk-based approach to creating an enterprise quality management system was also considered. The main research methods in assessing the technical condition of certain building materials are differential, integrated and mixed methods. The authors show the calculation procedure using these methods, as well as the main results of their application. Then, the article provides a methodology for calculating the level of product quality, which is evaluated by a set of indicators, which do not include economic indicators.

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