PP30 The Minnesota satisfaction questionnaire as a measure of advanced paramedic practitioner satisfaction with a three part rotational model of working

2021 ◽  
Vol 38 (9) ◽  
pp. A13.1-A13
Author(s):  
Stella Wright ◽  
Duncan Robertson ◽  
Gemma Nosworthy ◽  
Bob Baines ◽  
Wyn Thomas ◽  
...  
Keyword(s):  
Service Evaluation ◽  
Health Board ◽  
Rotational Model ◽  
Effective Measure ◽  
Satisfaction Questionnaire ◽  
Delivery Of Care ◽  
Minnesota Satisfaction Questionnaire ◽  
Level Of Satisfaction ◽  
High Level ◽  
The Impact

BackgroundWelsh Ambulance Service NHS Trust (WAST) and Betsi Cadwaladr University Health Board (BCUHB) were jointly awarded Welsh Government Pacesetter funding to assess the viability of a rotational approach to the delivery of care. The three part rotation incorporates the WAST Clinical Contact Centre, solo responding and shifts in BCUHB primary care settings. Nine WAST Advanced Paramedic Practitioners (APPs) started their rotation in north Wales in June 2019, a further eight joined in September 2020. The Minnesota Satisfaction Questionnaire (MSQ) was one of a number of data collection items undertaken as part of a service evaluation to evaluate the impact of this Pacesetter project.MethodsAPP Satisfaction was measured using the Minnesota Satisfaction Questionnaire (MSQ), a standardised tool designed to measure an employee’s satisfaction with work and aspects of the workplace environment. It comprises a 100-item questionnaire, with each question aligned to one of 20 scales. The MSQ was completed by the first cohort of APPs nine months into their rotation, and by the second Cohort in their third month. APPs were asked to consider all aspects of the rotation.ResultsOverall, both cohorts demonstrated a high level of satisfaction, in particular questions associated with intrinsic satisfaction scored better than ones linked to extrinsic satisfaction. For both Cohorts, Social Service, Working Conditions and Activity were all in the top five scoring scales. Whereas, Authority and Supervision (Human Relations) were lower scoring scales for both Cohorts.The individual raw scores were slightly higher for Cohort II than I. Cohort II also demonstrated a wider range in standard deviation scores across the scales.ConclusionThe MSQ is a simple yet effective measure of assessing workplace satisfaction. For the current Cohorts of Pacesetter APPs, scores indicated a high level of satisfaction across all aspects of the rotation.

scholarly journals Results of a client satisfaction questionnaire in a NHS psychotherapy department

BJPsych Open ◽  
2021 ◽  
Vol 7 (S1) ◽  
pp. S338-S339
Author(s):  
Elizabeth Ogston ◽  
Kim Herbert ◽  
Lorraine McGuiness
Keyword(s):  
Client Satisfaction ◽  
Group Analysis ◽  
Service Evaluation ◽  
Average Score ◽  
Free Text ◽  
Average Response ◽  
Local Management ◽  
Satisfaction Questionnaire ◽  
Level Of Satisfaction ◽  
The Impact

AimsThis study aimed to assess the level of satisfaction patients feel towards their experience of attending for psychotherapy, in order to inform local management on the service being offered by the department.BackgroundThis survey was conducted as part of routine service provision analysis by the psychotherapy department. It aimed to assess the level of satisfaction patients feel towards their experience of attending for psychotherapy, in order to inform local management on the service being offered by the department. Ethics committee confirmed this fulfilled “Service evaluation” criterion and the project was registered with the local NHS quality improvement register.MethodPatients who completed an episode of therapy were invited to complete a survey form. This consisted of a Client Satisfaction Questionnaire (CSQ-8) as well as four additional questions pertaining to patient satisfaction. The patient's therapist would inform administration staff of the patient's final appointment; administration staff would then issue the patient with a questionnaire which they were invited to complete and return in their own time. The questionnaires were completed anonymously and no reward was offered for completing the questionnaire. The therapies included group analysis, psychodynamic individual and Cognitive Analytic Therapy.Result2 patients who had completed psychotherapy in 2018-2019 returned a completed questionnaire. The average and range responses were examined.The average response was “4: Excellent” for the overall rating of the service received, and for 5 other questions on the CSQ-8 the average score was the highest possible. The average response was slightly lower on the question about whether the service met their needs “3: Mostly”, and on the question: Has the service you received helped you to deal more effectively with your problems? (3 yes, somewhat). The additional questions highlighted how important the setting and administration role played in the experience of therapy. The questionnaire also included a free text box giving the patient the opportunity to offer any other comments. Many of these included messages of gratitude and remarks on the impact therapy has had on their general wellbeing.ConclusionIn general it is encouraging to see that feedback provided through this survey was extremely positive. This was reflected both in the Likert scale questions and the free text box. Patients are described themselves as very satisfied with their experience within therapy and reflected a positive experience of the holding environment provided by the department as a whole.(NO Funding received)

Patient and clinician satisfaction with video consultations during the COVID-19 pandemic: an opportunity for a new way of working

2020 ◽  
pp. 146531252097367
Author(s):  
Emer Byrne ◽  
Simon Watkinson
Keyword(s):  
Teaching Hospital ◽  
Service Evaluation ◽  
Remote Consultation ◽  
Cross Sectional ◽  
Face To Face ◽  
Level Of Satisfaction ◽  
The Future ◽  
Clinician Satisfaction ◽  
High Level ◽  
Remote Consultations

Objective: To assess satisfaction of patients and clinicians with virtual appointments using Attend Anywhere for their orthodontic consultation and to identify any areas where the technology could be further utilised. Design: Service evaluation involving descriptive cross-sectional questionnaire. Setting: Orthodontic Departments at Royal Blackburn Teaching Hospital and Burnley General Teaching Hospital. Participants: Patients and clinicians involved in video consultations. Methods: Patient- and clinician-specific questionnaires were designed and those involved in virtual clinics were invited to complete these at the end of their consultation. The questionnaires focused on setting up and connecting to the virtual clinic, assessing if the correct types of patients were involved in the clinics and satisfaction with these types of remote consultations. Results: A total of 121 questionnaires (59 patient and 62 clinician) were completed. Of the patients, 93% found the instructions provided to access the consultation easy to follow and 70% of clinicians did not report any connection issues. In 90% of cases, a virtual appointment was seen to be appropriate by the clinician. Respondents showed a high level of satisfaction with 76% of patients saying a remote consultation was more convenient than face-to-face, and 66% reporting they would, if appropriate, like more appointments like this in the future. Conclusion: The overall satisfaction among patients with virtual clinics introduced during the COVID-19 pandemic was generally high. The majority of patients would, where appropriate, prefer more virtual appointments in the future in comparison to face-to-face appointments and it was found to be more convenient for the patient.

A service evaluation of a specialist migrant maternity service from the user's perspective

2020 ◽  
Vol 28 (9) ◽  
pp. 652-659
Author(s):  
Alex Filby ◽  
Wendy Robertson ◽  
Eugenia Afonso
Keyword(s):  
Maternal Nutrition ◽  
Service Evaluation ◽  
Service Development ◽  
Maternity Service ◽  
College Hospital ◽  
Complex Needs ◽  
Level Of Satisfaction ◽  
Awareness Raising ◽  
High Level ◽  
Depth Interviews

Background Meeting the complex needs of pregnant migrants requires an innovative approach. Migrant women's experiences and opinions should directly guide service development if these needs are to be met effectively. Aims To evaluate the specialist migrant maternity service provided by Kings College Hospital London based upon users' experience and satisfaction. Methods A qualitative service evaluation via semi-structured, multi-lingual, in-depth interviews with 10 service users. Data was analysed using a general inductive approach for thematic analysis. Findings Positive aspects: access to midwife and referrals, provision of essentials and transport, respect and kindness of caregivers. Negative aspects: poor maternal nutrition, lack of access to hygienic infant-feeding equipment, lack of social support building and lack of service signposting. Conclusion Women conveyed a high level of satisfaction with the service. The negative aspects that persist are, arguably, not within the immediate remit of the maternity team, yet they negatively affect the health of these women, and therefore merit awareness raising if holistic care is to be achieved. Seven service recommendations have been made.

scholarly journals 46 Primary Care Practitioners Have A High Level of Satisfaction with The Current Breast Referral Pathway but The Majority Would Support A Change to Patient Self-Referral

2021 ◽  
Vol 108 (Supplement_6) ◽  
Author(s):  
T Russell ◽  
J Cooper ◽  
M McIntyre ◽  
S Ramzi
Keyword(s):  
Primary Care ◽  
Free Text ◽  
Referral Rates ◽  
Care Services ◽  
Primary Care Services ◽  
Level Of Satisfaction ◽  
And Gender ◽  
Primary Care Practitioners ◽  
High Level ◽  
The Impact

Abstract Aim Currently, patients must consult with a primary care practitioner (PCP) prior to being referred to secondary care breast services. A change to patient self-referral would arguably reduce primary care workload, improve access for patients, and allow breast units to allocate resources more appropriately; no data currently supports this. This study aims to explore PCP's views on breast referral, evaluate the community breast workload, and to investigate the impact of COVID-19 on referral rates. Method An electronic survey was designed on SurveyMonkey.com which aimed to collect both quantitative and qualitative data. The weblink to the survey was sent out via two electronic newsletters. Participants were asked: their role and gender, their level of confidence surrounding breast care, details surrounding their breast workload, how they felt COVID-19 had affected their referral rates, their level of satisfaction with the current pathway, and their opinions on a potential change to patient self-referral. Results 79 responses were received. PCPs estimated that 7.0% (median) of their total consultations were regarding a breast-related issue and that COVID-19 had not had a significant impact on the rate of referral to breast units (P = 0.75). 84.8% of PCPs were satisfied with the current referral pathway. Whilst 74.5% felt a change to patient self-referral would benefit patients and primary care services, their free text comments highlighted some of their reservations. Conclusions PCPs have a high level of satisfaction with the current breast referral pathway, but the majority would be open to a change to patient self-referral to specialist breast units.

scholarly journals Digital Proximity Tracing in the COVID-19 Pandemic on Empirical Contact Networks

2020 ◽  
Author(s):  
Giulia Cencetti ◽  
Gabriele Santin ◽  
Antonio Longa ◽  
Emanuele Pigani ◽  
Alain Barrat ◽  
...  
Keyword(s):  
Disease Outbreaks ◽  
Contact Tracing ◽  
Reproductive Number ◽  
Modeling Framework ◽  
Effective Measure ◽  
Epidemic Dynamics ◽  
Contact Patterns ◽  
Contact Data ◽  
High Level ◽  
The Impact

Abstract Digital contact tracing is increasingly considered as a tool to control infectious disease outbreaks. As part of a broader test, trace, isolate, and quarantine strategy, digital contract tracing apps have been proposed to alleviate lock-downs, and to return societies to a more normal situation in the ongoing COVID-19 crisis. Early work evaluating digital contact tracing did not consider important features and heterogeneities present in real-world contact patterns which impact epidemic dynamics. Here, we fill this gap by considering a modeling framework informed by empirical high-resolution contact data to analyze the impact of digital contact tracing apps in the COVID-19 pandemic. We investigate how well contact tracing apps, coupled with the quarantine of identified contacts, can mitigate the spread of COVID-19 in realistic scenarios such as a university campus, a workplace, or a high school. We find that restrictive policies are more effective in confining the epidemics but come at the cost of quarantining a large part of the population. It is possible to avoid this effect by considering less strict policies, which only consider contacts with longer exposure and at shorter distance to be at risk. Our results also show that isolation and tracing can help keep re-emerging outbreaks under control provided that hygiene and social distancing measures limit the reproductive number to 1.5. Moreover, we confirm that a high level of app adoption is crucial to make digital contact tracing an effective measure. Our results may inform app-based contact tracing efforts currently being implemented across several countries worldwide.

scholarly journals SP8.1.3 Primary care practitioners have a high level of satisfaction with the current breast referral pathway but the majority would support a change to patient self-referral

2021 ◽  
Vol 108 (Supplement_7) ◽  
Author(s):  
Thomas Russell ◽  
Jemma Cooper ◽  
Mairead McIntyre ◽  
Sa'ed Ramzi
Keyword(s):  
Primary Care ◽  
Free Text ◽  
Referral Rates ◽  
Care Services ◽  
Primary Care Services ◽  
Level Of Satisfaction ◽  
And Gender ◽  
Primary Care Practitioners ◽  
High Level ◽  
The Impact

Abstract Aims Currently, patients must consult with a primary care practitioner (PCP) prior to being referred to specialist breast services. A change to patient self-referral would arguably reduce primary care workload, improve access for patients, and allow breast units to allocate resources more appropriately; no data currently supports this. This study aims to explore PCP’s views on breast referral, evaluate the community breast workload, and to investigate the impact of COVID-19 on referral rates. Methods An electronic survey was sent out to PCPs in South West England via two electronic newsletters. Participants were asked: their role and gender, their level of confidence surrounding breast care, details surrounding their breast workload, how they felt COVID-19 had affected their referral rates, their level of satisfaction with the current pathway, and their opinions on a potential change to patient self-referral. Results 79 responses were received. PCPs estimated that 7.0% (median) of their total consultations were regarding a breast-related issue and that COVID-19 had not had a significant impact on the rate of referral to breast units (P = 0.75). 84.8% of PCPs had a high level of satisfaction with the current referral pathway. Whilst 74.5% felt a change to patient self-referral would benefit patients and primary care services, their free text comments highlighted some of their reservations. Conclusions PCPs have a high level of satisfaction with the current breast referral pathway, but the majority would be open to a change to patient self-referral to specialist breast units.

scholarly journals Compliance with treatment of patients with glaucoma

2014 ◽  
Vol 61 (4) ◽  
pp. 47-53
Author(s):  
Nevena Bjelovic ◽  
Ivan Sencanic ◽  
Goran Trajkovic
Keyword(s):  
Side Effects ◽  
Treatment Satisfaction ◽  
Treatment Effectiveness ◽  
Study Objective ◽  
Satisfaction Questionnaire ◽  
Level Of Satisfaction ◽  
Significant Difference ◽  
Patient Reported ◽  
Satisfaction With Treatment ◽  
High Level

Introduction: Glaucoma is progressive, chronic optic neuropathy, causing visual field damage and progressive loss of sight. This is a leading cause of preventable blindness and most often asymptomatic disease. Recommended management of glaucoma typically includes the use of medication(s). Compliance rates vary between 25 and 59%. Patient reported outcomes (PRO's) are an umbrella term, covering a broad range of health data reported by patients. PRO's self reported questionnaires are developed to assess several aspects of patient health status, including treatment satisfaction and adherence. Study objective: To assess patient satisfaction with medication effectiveness, medication side effects, convenience and overall treatment satisfaction. Material and method: Using a crosssectional study design, glaucoma patients had been recruited, and examined at the Centre for Sight "Oftalmika" in Belgrade, Serbia in the period between May 15th and June 15th 2011. The questionnaire used in research was the Treatment Satisfaction Questionnaire for Medication Version ii (TSQM). Results: Total of 73 glaucoma patients filled out the Treatment Satisfaction Questionnaire. The mean age was 62.8 years. Satisfaction score for TSQM subscales: Effectiveness, Side Effects, and Convenience and Overall Satisfaction have not showed statistically significant difference between the subscales. The participants are satisfied with the treatment effectiveness, independently on gender, age, level of the education, and the difference within the family life style. Participants from the secondary educational level (iSCED levels) showed significantly lower satisfaction with the side effects than others. Also, there is a significantly higher level of satisfaction with treatment, for the people who live alone. Overall, the study determined that there is a statistically significant positive linear correlation between overall satisfaction with treatment and its determinants. Conclusion: Our respondents showed a high level of satisfaction with therapy. Patients' satisfaction with treatment was higher in patients who believe that the therapy is effective, who are not bothered with the influence of side effects and are satisfied with the therapeutic schemes.

scholarly journals A developmental evaluation of the role of faculty-based Student Support Coordinator

2013 ◽  
Author(s):  
Rhona Sharpe ◽  
Frances Deepwell ◽  
Patsy Clarke
Keyword(s):  
Teaching And Learning ◽  
Student Support ◽  
University Teaching ◽  
Referral Service ◽  
Level Of Satisfaction ◽  
One Stop ◽  
High Level ◽  
The Impact ◽  
Roll Out

This paper evaluates the role of the faculty based student support coordinator (SSC) over the first two years of their roll out across all faculties in a UK university. The intention was that SSCs would provide a one-stop shop for students, handling enquiries on a broad range of issues, answering them where they can, offering support, and acting as a referral service. The benefits to students should be an accessible and responsive source of faculty based advice and information. One of the challenges of implementing this new system was expected to be ensuring that all those involved understand their roles and help students to make use of them appropriately. Data were collected as part of a wide-ranging evaluation, both from the SSCs themselves and staff they worked alongside via interview and attendance at meetings. Data were also collected from students via interviews and surveys. This paper uses these data to ask how the SSC role is working in practice, what are the realities and tensions of the role and what has been the impact to students? The evaluation was commissioned by the main university teaching and learning committee and its results have had a tangible impact. It clarified and protected the role of the SSCs and uncovered aspects of their role that had not been foreseen. The feedback from students showed an increasing awareness of the service offered by SSCs over time and a high level of satisfaction.

scholarly journals University Mentoring Programmes for Gifted High School Students: Satisfaction of Workshops

2020 ◽  
Vol 12 (13) ◽  
pp. 5282
Author(s):  
Alba Ibáñez García ◽  
Teresa Gallego Álvarez ◽  
Mª Dolores García Román ◽  
Verónica M. Guillén Martín ◽  
Diego Tomé Merchán ◽  
...  
Keyword(s):  
High School Students ◽  
University Students ◽  
Research Team ◽  
Total Sample ◽  
School Students ◽  
Technical Research ◽  
Level Of Satisfaction ◽  
High Level ◽  
The Impact ◽  
Students Satisfaction

This paper analyses the degree of participant (mentees, mentors, and technical-research team) satisfaction with two university mentoring programmes for pre-university students with high intellectual capacities in Spain. Three versions of a Likert-type scale questionnaire were applied (mentees, mentors, and technical-research team), resulting in a total sample of 43 questionnaires from mentors, 314 from mentees, and 43 from the technical-research team in 43 workshops offered by the GuíaMe-AC-UMA Programme; and 27 questionnaires from mentors, 203 from mentees, and 27 from the technical-research team in the 27 workshops offered by the Amentúrate Programme. The results indicate a high level of satisfaction with the development of the workshops offered by both programmes, on the part of all participants. No significant differences were found in terms of thematic area or gender, although there were differences in age. The participation of the three agents involved in this training offer was very successful, and our results supported the findings of previous investigations. More work is required on the transfer and maintenance of the impact that this type of programme can have on young pre-university students with high abilities.

scholarly journals Hemophilia Patient Experience in a Physical Therapy-Guided Health Education Intervention: A Mixed-Method Design

Healthcare ◽  
2021 ◽  
Vol 9 (12) ◽  
pp. 1728
Author(s):  
Alicia López-Casaus ◽  
Carolina Jiménez-Sánchez ◽  
Paula Cordova-Alegre ◽  
Fani Alfaro-Gervon ◽  
Laura Esteban-Repiso ◽  
...  
Keyword(s):  
Physical Therapy ◽  
Mixed Method ◽  
Therapeutic Education ◽  
Level Of Satisfaction ◽  
Patient’S Experience ◽  
Degree Of Satisfaction ◽  
Group A ◽  
Healthcare Interventions ◽  
High Level ◽  
The Impact

People with hemophilia usually have negative joint consequences due to their illness. Evidence suggests that exercise and therapeutic education bring some benefits. An important factor that affects health interventions was the experience and degree of satisfaction. Thus, it is relevant to analyze qualitative and quantitative data to obtain a complete view of the patient’s experience. As a result, a concurrent nested mixed method with quantitative predominance study design was carried out. Nine people with hemophilia of Hemoaralar with a homogeneous environment participated in this study. The items evaluated were the level of satisfaction through the GCPC-UN-ESU survey and the experience with healthcare interventions through a focus group. A high level of satisfaction was obtained, but some divergences between quantitative and qualitative data were found. Further research about physical therapy and this type of intervention in people with hemophilia should be considered to better address the impact of living with the disease.

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